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We continue to stand apart from our competitors for the following reasons:
Convoso has become the most notable outbound contact center solution in the industry and is now competing at the enterprise level
Our 24/7 support uses our own product, Voso.ai, for after hours availability.
Launched Compliance News initiative, including webinars, news reporting, newsletter, and social media posting to keep customers aware of critical regulatory changes
Our hands-on approach to customer care outperforms that of our competitors. Despite our growth, with a larger customer base than previous years, every account continues to have a dedicated CSM.
Testimonials from our customers about the superiority of Convoso’s support and service teams over their experience with our competitors, continue to echo this sentiment:
"You have a great support system, as far as your implementation, your account managers and TAMs. Anybody is answering at the drop of a hat.“
– Ariel Ayalon, Operational Manager, Senior Healthcare Advisors, 2023
"Your support is good, especially compared to the competition. It's something that we can depend on and it's consistent, which is the most important part.”
- Sean Chapman, Chief Technology Officer, Medigap Life , 2023
"Here's the beautiful thing about Convoso. We haven't missed a week where we haven't met with our sales account manager, our level two tech person, or our technical account manager. The general support team has been very helpful and they follow up like nobody's business.”
- Brian Spurgeon, Contact Center Director, Long Home Products, 2023
Nomination Title: Front-Line Customer Service Team of the Year