Achievers - Incentive, Rewards, or Recognition Provider of the Year

Company: Achievers, Toronto, ON, Canada
Company Description: Achievers’ mission is to change the way the world works. Our Employee Success Platform is specifically designed to drive higher levels of employee engagement. It’s built to align everyone with business objectives and company values, driven by recognizing shared victories every day. It’s designed to make success a way of life.
Nomination Category: Solution Provider Awards Categories
Nomination Sub Category: Incentive, Rewards, or Recognition Provider of the Year

Nomination Title: Achievers 

Since July 1, 2019, Achievers has continued to focus on its goal to deliver a system that streamlines all data in easy-to-use workflows, allowing customers to activate employee participation and drive engagement in a single platform.

To achieve this, Achievers completed its acquisition of TemboSocial Inc., an innovative provider of employee feedback and recognition tools. This acquisition bolsters and extends Achievers' enterprise solution for employee engagement with additional manager empowerment tools and easy-to-use surveys, forms, quizzes, and polls in one innovative platform.

Similarly, Achievers announced its integration with WellRight, a leading corporate wellness program and configurable platform designed to support employees in their wellness journeys. WellRight is only the latest vendor to join in using Achievers’ real-time open API to build platform integrations.

The acquisition and partnership follow Achievers’ recent swell of industry awards and customer wins, including:

-Leader in Everest Group's PEAK Matrix® for Rewards and Recognition Solutions for 2020
-HRO Today's Baker's Dozen 2020 Customer Satisfaction Survey for Recognition
-2020 Brandon Hall Group HCM Excellence Awards, awarded Gold in the category of Best Advance in Employee Recognition Program
-North America: Wolseley Canada, CO-OP Financial Services, Zovio, Michigan State University Federal Credit Union, Economical Insurance Group, Chr. Hansen, Westoba Credit Union
-EMEA: TSB, Pearson PLC, Liverpool Victoria Friendly Society, RSA Insurance Group, 3M, BOC and Swiss Re Group
-Asia-Pacific: Western Power, Hitachi ABB Power Grids, Société Générale Hong Kong Branch

Briefly describe the nominated organization: its history and past performance (up to 200 words):

Serving over 300 customers and 2.4 million users worldwide, Achievers is the leading employee voice and recognition solution software to transform how organizations recognize, reward and engage with their employees. Founded in 2002 as I Love Rewards, Achievers grew from a rewards system to an all-in-one engagement platform that integrates with a suite of tools, applications, and an ecosystem of technology partners, including Workday, Ultimate Software, and Microsoft.

Achievers closes the gap between the promise of values and living those values through its technology. The platform delivers results because it is enhanced by customer teams staffed with experts in employee voice and recognition programs. This approach has earned Achievers a formidable reputation among its customers and employees, resulting in numerous awards recognizing its customer service and employer certifications like Great Place to Work™ and Top 50 Best Workplaces™.

Key customers include Yamaha Motor Corporation, Kellogg, General Motors, PwC UK, Bayhealth, Ericsson, Samsung, Quest, Power Design, Ricoh, Panasonic, Meijer, Shop Direct, PWC, KPMG, Marriott International, Olympus and more.

Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):

Despite the strains that 2020 has presented across the world, Achievers is proud to not only sustain its growth — as evidenced by its focus on acquisitions and partnerships — but continues to provide world-class service to customers with results within committed levels.

In 2020, Achievers has a customer retention rate of 95% and has maintained a consistently high NPS score of 67— an improvement of 12% over last year’s NPS score of 60. Other customer-facing departments also report high scores for customer satisfaction:

-ME – 85% YTD
-CSS – 98% YTD
-PS– 95% YTD

In this past year alone, 2.5 million recognitions were sent in the Achievers Experience Platform across 143 different countries. The Operations team, which manages the reward offerings, has seen a similar growth in item fulfillment of 26% over the previous year in the USA and CA. Internationally, the growth jumps to 77% as Achievers keeps pace with the growing global footprint of its clients.

Compared to its competitor’s offerings in the industry, Achievers customers report a recognition frequency of 3.6 timesmore than using a different product for their recognition and rewards.. The Achievers Experience Platform delivers distinct advantages to customers, such as a complete cloud experience, program design backed by workforce science, and a lower total cost of ownership.With a 93% activation rate, the Achievers mission to ‘Change the Way the World Works™’ is a core part ofAchievers’ DNA and is key to its sustained marketplace presence, growth and profitability.