2018 Stevie® Award Winners
The following nominations were presented with Gold, Silver, Bronze or People's Choice Stevie® Awards in the 12th annual Stevie Awards for Sales & Customer Service. Ten Grand Stevie Awards were also conferred. The awards were presented during a gala event at Caesars Palace in Las Vegas, Nevada on Friday, February 23.
♦ Download the Official Awards Banquet Program Book (PDF)
♦ Browse Photographs of the Award Presentations
♦ Watch Interviews with Stevie Award Winners (downloadable versions are here)
♦ Watch Clips of the Awards Presentations (downloadable versions are here)
Categories
Sales
Sales Individuals
Sales Team
Sales Achievement
Sales Distinction
Customer Service & Contact Center
Customer Service & Contact Center Individual
Customer Service & Contact Center Team
Customer Service & Contact Center Achievement
Customer Service Department
Customer Service Success
New Product & Service
Solution Provider
Business Development
Grand Stevie Award Winners
The following organizations were presented with Grand Stevie Award trophies as the winningest organizations in the 2018 competition. Their rankings were determined on a points system, with a Gold Stevie win counting for three points, a Silver Stevie win for two points, and a Bronze Stevie win for 1.5 points.
#1: DP DHL
#2: IBM
#3: HomeServe USA
#4: VIZIO Inc.
#5: Sales Partnerships, Inc.
#6: John Hancock Financial Services
#7: FIS Payments
#8: Carbonite, Inc.
#9: Visualize
#9: Delta Vacations
Senior Sales Executive of the Year
GOLD STEVIE WINNER:
Apttus, San Mateo, CA USA: Kent Perkocha, Chief Customer Officer
SILVER STEVIE WINNERS:
etouches, Norwalk, CT USA: Kathleen Roberge, Chief Revenue Officer
Sales Partnerships, Inc., Broomfield, CO USA: Fred Kessler, Chief Sales Officer
Simpson Healthcare Executives, LLC, Old Lyme, CT USA: Neil Malloy, EVP Global Strategy and Business Development
BRONZE STEVIE WINNERS:
Makers Nutrition, Hauppauge, NY USA: Patrick Gillespie, VP-Sales
nThrive, Alpharetta, GA USA: Trace Hicks, VP of Sales, Northeast Zone
Urban Airship, Portland, OR USA: Eric Holmen - SVP Worldwide Sales and Demand
Wyndham Vacation Ownership, Orlando, FL USA: Jason Barnhill, Vice President, Sales & Marketing
Worldwide Sales Executive of the Year
GOLD STEVIE WINNER:
Apttus, San Mateo, CA USA: Kamal Ahluwalia, Chief Revenue Officer
National Sales Executive of the Year
GOLD STEVIE WINNER:
GN ReSound, Bloomington, MN USA: Mikkel Knudsen, VP of Sales
SILVER STEVIE WINNER:
Orion Advisor Services, Omaha, NE USA: Todd Bertucci, VP of Institutional Business Development
BRONZE STEVIE WINNERS:
iHeartMedia, Inc., New York, NY USA: Matt Loyd, National Media Consultant
Makers Nutrition, Hauppauge, NY USA: Patrick Gillespie, VP-Sales
NCR Corporation, Duluth, GA, USA: Eric Schoch, VP/GM North America Retail
Sales Partnerships, Inc., Broomfield, CO USA: Gene Higby, VP of Client Services and Sales
Sales Director of the Year
GOLD STEVIE WINNER:
Lucid, South Jordan, UT USA: Peter Chun, VP, Inside Sales
SILVER STEVIE WINNERS:
FieldEdge, Atlanta, GA USA: Cassie Fields, Director of Sales
Sales Partnerships, Inc., Broomfield, CO USA: Brian Duxbury, Sales Director
BRONZE STEVIE WINNERS:
Bolt On Technology, Southampton, PA USA: Frank Dragoni, Director of Sales
Farbman Group, Southfield, MI USA: Michael Kalil, Director of Brokerage and COO
iHeartMedia, Inc., New York, NY USA: Nathan Nicholson, Director of Sales
InfinityQS International, Inc., Fairfax, VA USA: John Hicks, Head of Sales
RT Edgar Hawthorn, Kew, VIC, Australia: Glen Coutinho, Director
Wyndham Vacation Ownership, Orlando, FL USA: Eric Ellis, Regional Director of Sales Projects
Sales Manager of the Year
GOLD STEVIE WINNER:
Quality 1st Basement Systems, Cliffwood, NJ USA: Dan McNally
BRONZE STEVIE WINNERS:
Bernard BPO Jacksonville, FL USA: Michael Johnson
Sales Partnerships, Inc., Broomfield, CO USA: Holly Derrick
Sales Operations Professional of the Year
GOLD STEVIE WINNER:
FIS Payments, Jacksonville, FL USA: Leah Middlebrook, FIS Payments' International Sales Support
SILVER STEVIE WINNER:
Orion Advisor Services, Omaha, NE USA: Robin Danahy, Sales Administrator
BRONZE STEVIE WINNERS:
iHeartMedia, Inc., New York, NY USA: Heather Glenday, Manager, National Media Consultant
nThrive, Alpharetta, GA USA: Trace Hicks, VP Sales, NE Zone
Sales Training or Education Leader of the Year
GOLD STEVIE WINNER:
GN ReSound, Bloomington, MN USA: Sarah Klett, Director of Training
SILVER STEVIE WINNERS:
iHeartMedia, Inc., New York, NY USA: Hector Zuklic, Inside Sales Training Specialist
Sales Partnerships, Inc., Broomfield, CO USA: Jeff Valentine, Sales Training Leader
BRONZE STEVIE WINNERS:
FIS, Jacksonville, FL USA: Alison Cromer, Global Sales Learning Team
NCR Corporation, Duluth, GA USA: Julie Betts, Global Learning Leader
ServiceMax, Pleasanton, CA USA: Bob Kruzner, Director of Sales Enablement
Wyndham Vacation Ownership, Orlando, FL USA: Amy Tyndall, Director, Training
Sales Representative of the Year - Business Services Industries
GOLD STEVIE WINNER:
DHL Express Nigeria, Isolo, Lagos, Nigeria: Enobong Joe, DHL NG Sales Representative
BRONZE STEVIE WINNER:
Makers Nutrition, Hauppauge, NY USA: Sal Ciaccio, Sales Representative
Sales Representative of the Year - Other Services Industries
GOLD STEVIE WINNER:
Delta Vacations, Minot, ND USA: Jackie Hildenbrand, Sales Representative
SILVER STEVIE WINNERS:
Delta Vacations, Minot, ND USA: Robin Langford, Sales Representative
Sales Partnerships, Inc., Broomfield, CO USA: Duncan Walsh, Merchant Account Superstar
BRONZE STEVIE WINNERS:
DHL Express Nigeria, Isolo, Lagos, Nigeria: Charles Archibong, DHL NG Sales Representative
Wyndham Vacation Ownership, Orlando, FL USA: Simon Saliba, Sales Representative
Sales Representative of the Year - All Other Industries
GOLD STEVIE WINNER:
HomeServe USA, Norwalk, CT USA: Ashley Shiwarsk
BRONZE STEVIE WINNER:
Bernard BPO Jacksonville, FL USA: Jennifer Ashby
Global Sales Team of the Year
GOLD STEVIE WINNER:
Sterling Talent Solutions, New York, NY USA: Sterling Talent Solutions Global Sales Team
BRONZE STEVIE WINNER:
LabRoots, Yorba Linda, CA USA: LabRoots Global Sales Team
National Sales Team of the Year
GOLD STEVIE WINNER:
sahibinden.com, Istanbul, Turkey: S Team
SILVER STEVIE WINNERS:
DISH Network, Roseland, NJ USA: DISH Direct Sales
Empyrean Benefit Solutions, Inc., Houston, TX USA: Successfully Driving Record Sales Growth in a Challenging Industry
SoftPro, Raleigh, NC USA: SoftPro Sales Team Sets a New Benchmark for Success
USHEALTH Advisors, LLC, Grapevine, TX USA: USHEALTH Advisors continues to dominate with a combination of affordability and flexibility
BRONZE STEVIE WINNERS:
Allianz Global Assistance, Richmond, VA USA
GN Hearing, Bloomington, MN USA: Moving Parts Unify to Deliver Record Sales Results
nThrive, Alpharetta, GA USA: National Sales Team
Sales Partnerships, Inc., Broomfield, CO USA: Sales Partnerships National Sales Force
Simpson Healthcare Executives, LLC, Old Lyme, CT USA: Simpson Healthcare Executives National Sales Team
Government Sales Team of the Year
GOLD STEVIE WINNER:
GN ReSound, Bloomington, MN USA: GN ReSound’s Government Sales Team: Creatively Carving out
SILVER STEVIE WINNER:
FIS Payments, Jacksonville, FL USA: FIS Payments' Government Sales Team - EBT/EFT Team
Field Sales Team of the Year
GOLD STEVIE WINNER:
Wyndham Vacation Ownership, Orlando, FL USA: Specialist Presenter Team
SILVER STEVIE WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Sales Partnerships Field Sales Leaders
BRONZE STEVIE WINNERS:
BNP Paribas Cardif Turkey, Istanbul, Turkey: Re-design of Sales Force with Segment Based Service Approach
Legal Resources, Virginia Beach, VA USA: Legal Resources Field Sales Team - The Standard for Service
Telesales Team of the Year
GOLD STEVIE WINNER:
UPMC Health Plan, Pittsburgh PA USA: UPMC Health Plan Medicare Telesales Team: Leveraging Passion and Innovation for Sales Results
SILVER STEVIE WINNERS:
iHeartMedia, Inc., New York, NY USA: iHeartMedia National Inside Sales
VXI Global Solutions, Los Angeles, CA USA: Sales and Culture Training Increases Revenue Per Agent, Per Transaction
Zelis Payments, Clearwater, FL USA: Zelis Payments Inside Sales: Transforming from Call Center to Consultative Mindset Yields a YOY Increase
BRONZE STEVIE WINNER:
DISH Network, Roseland, NJ USA: DISH Direct Sales
Online Sales Team of the Year
GOLD STEVIE WINNER:
DrugTestsInBulk.com, West Hills, CA USA: 'Online Sales' is About Understanding Our Customer. We Listen,We Apply,We Grow!
SILVER STEVIE WINNERS:
Comcast, Philadelphia, PA USA: Comcast’s Online Sales Team Transforms the Customer Journey
GuideWell Connect, Jacksonville, FL USA: A Healthy Mouth Goes Beyond a Smile
BRONZE STEVIE WINNER:
BNP Paribas Cardif Turkey, Istanbul, Turkey: Online Insurance Policy and Pension Sales via Tablet
Sales Support Team of the Year - Business Services Industries
GOLD STEVIE WINNER:
IBM, Tokyo, Japan: STS Support in Efficiency of Sales Activities for Growing
SILVER STEVIE WINNER:
iHeartMedia, Inc., New York, NY USA: iHeartMedia National Inside Sales Coordinators
Sales Support Team of the Year - Other Service Industries
GOLD STEVIE WINNER:
GN ReSound, Bloomington, MN USA: GN ReSound’s Strategic Sales Investment Bolsters Performance, Sets Records
BRONZE STEVIE WINNER:
FIS, Jacksonville, FL USA: FIS Global Sales Enablement Team
Sales Support Team of the Year - Technology Industries
GOLD STEVIE WINNER:
IBM, Armonk, NY USA: IBM Sales Transaction Support Team Accelerates Agile Adoption
SILVER STEVIE WINNERS:
IBM, Armonk, NY USA: Sales Scheme Optimization for IBM Bluemix® Infrastructure in Japan
IBM, Tokyo, Japan: IBM Japan – Enabling Contract Negotiation with Contract Reference empowered by Watson
BRONZE STEVIE WINNERS:
IBM, Armonk, NY USA: Process automation for client unique invoice in Japan
IBM, Armonk, NY USA: RPA BotCamp - start small grow big
Sales Support Team of the Year - All Other Industries
GOLD STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA: Racing to the Finish Line
Sales Operations Team of the Year
GOLD STEVIE WINNER:
SAP America, Newtown Square, PA USA: Creating and Running a Successful Global Sales Operations Model
SILVER STEVIE WINNERS:
HomeServe USA, Norwalk, CT USA: Delivering Sales Excellence - People not Products
Sales Partnerships, Inc., Broomfield, CO USA: Sales Partnerships Operational Excellence
VXI Global Solutions, Los Angeles, CA USA: Sales and Culture Training Increases Revenue Per Agent, Per Transaction
BRONZE STEVIE WINNERS:
DISH Network, Roseland, NJ USA: DISH Direct Sales
GuideWell Connect, Jacksonville, FL USA: Operating Precision: Not just for Surgeons
GuideWell Connect, Jacksonville, FL USA: Building a Better Mouse Trap
iHeartMedia, Inc., New York, NY USA: iHeartMedia National Inside Sales Coordinators
nThrive, Alpharetta, GA USA: nThrive Sales Operations Team
Virtual Technology Sales Enablement and Pre-sales Team of the Year
GOLD STEVIE WINNER:
Cisco Systems, Inc., San Jose, CA USA: Cisco Global Virtual Engineering (GVE) Organization
SILVER STEVIE WINNER:
Empyrean Benefit Solutions, Inc., Houston, TX USA: Rethinking Strategies to Exceed Goals
Sales Management Team of the Year
GOLD STEVIE WINNER:
NCR Corporation, Duluth, GA, USA: NCR Corporation Sales Management Team
SILVER STEVIE WINNER:
EFG Companies, Irving, TX USA: Achieving Sales Growth Through Client Engagement
BRONZE STEVIE WINNERS:
DHL Express Oman, Muscat, Oman: Country Commercial Management Team-Oman
iHeartMedia, Inc., New York, NY USA: iHeartMedia National Inside Sales Management Team
Warrantech, Bedford, TX USA: Warrantech Sales Team Creates FutureProof Protect – Connected Living Made Simple
Sales Turnaround of the Year
GOLD STEVIE WINNER:
IBM, Armonk, NY USA: Achieving Excellence in Distributed Software Product Introduction
SILVER STEVIE WINNER:
Mondelez International Turkey, Kocaeli, Turkey: Localization of Gifting & Offering Business
BRONZE STEVIE WINNER:
DHL Express Nigeria, Isolo, Lagos, Nigeria: DHL NG Sales
Sales Growth Achievement of the Year - Banking & Insurance
GOLD STEVIE WINNER:
Yapi Kredi Bank, Istanbul, Turkey: Yapi Kredi Bank Customer Relations Center Sales Growth
BRONZE STEVIE WINNERS:
GuideWell Connect, Jacksonville, FL USA: A Healthy Mouth Goes Beyond a Smile
VakifBank, Istanbul, Turkey: VakifBank Mobile Field Sales (MFS) Application
Sales Growth Achievement of the Year - All Other Industries
GOLD STEVIE WINNER:
Delta Vacations, Minot, ND USA: Delta Vacations Sales Growth
SILVER STEVIE WINNERS:
iHeartMedia, Inc., New York, NY USA: iHeartMedia National Inside Sales Growth Achievement
SoftPro, Raleigh, NC USA: SoftPro Sales Team Growth Achievement
BRONZE STEVIE WINNERS:
Firebird Tours, Ft Lauderdale, FL USA: Thank you 2017. Welcome 2018!
Makers Nutrition, Hauppauge, NY USA: Makers Nutrition Sales Growth Achievement
Best Use of Technology in Sales - Banking, Financial Services & Insurance
GOLD STEVIE WINNER:
Mercer Consumer, Des Moines, IA USA: Short-term Recovery Predictive Model
SILVER STEVIE WINNER:
Garanti Bank, Istanbul, Turkey: STEP: A Seamless Workplace & Bank in a Tablet
BRONZE STEVIE WINNER:
VakifBank, Istanbul, Turkey: VakifBank Mobile Field Sales (MFS) Application
Best Use of Technology in Sales - Business Services
GOLD STEVIE WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: GIS and AI Redefining Territory Management from Sales Partnerships
SILVER STEVIE WINNER:
nThrive, Alpharetta, GA USA: nThrive
BRONZE STEVIE WINNERS:
MTC Performance, Schaumburg, IL USA: MTC Performance’s Pro Series Automated Sales Incentive Software
Optymyze, Chester, PA USA: Optymyze Offers Blue Cross Blue Shield of Massachusetts Accuracy, Flexibility and Scalability
Sales Partnerships, Inc., Broomfield, CO USA: Big Data and Machine Learning Transforming Sales Recruiting
TTEC, Englewood, CO USA: Integrating Advanced Analytics with Sales Expertise Yields Big Value for Clients
Best Use of Technology in Sales - All Other Industries
GOLD STEVIE WINNER:
SAP America, Newtown Square, PA USA: Improving Account Executive Productivity with Deal Manager
SILVER STEVIE WINNERS:
Delta Vacations, Minot, ND USA: Delta Vacations - Navigator
Ultimate Software, Weston, FL USA: Ultimate Customer Success Portal Delivers Results with 80% Increase in Satisfaction
BRONZE STEVIE WINNERS:
Adobe Systems Incorporated, San Jose, CA USA: Adobe: Data Technology to Reveal Untapped Opportunities
Zelis Payments, Clearwater, FL USA: Zelis Payments' Lead Management System Enhancements increase Sales and Decrease Churn
Demand Generation Program of the Year
GOLD STEVIE WINNER:
Beyond Codes Inc., Simi Valley, CA USA: Beyond Codes’ Demand Generation Program
SILVER STEVIE WINNER:
PowerSchool Group, LLC, Folsom, CA USA: Powering Demand-Gen with a Tour of the Future
BRONZE STEVIE WINNERS:
GO Fuel Stations Inc, Istanbul, Turkey USA: GO New Generation Fuel Stations - Increasing Customer Engagement >> Increasing Sales
Mercer Consumer, Des Moines, IA USA: NEA CarePlus Video II
WePay, a Chase company, Redwood City, CA USA: Reimagining Demand Generation Fundamentals When More Falls Short
Outbound Marketing Program of the Year
GOLD STEVIE WINNERS:
Mercer Consumer, Des Moines, IA USA: Dental Insurance Mailing
Mercer Consumer, Des Moines, IA USA: SUV Auto/Home Oversized Postcard Self-Mailer
BRONZE STEVIE WINNER:
Outsell, Minneapolis, MN, and DSplus, New York, NY USA: 2018 Toyota C-HR Launch Campaign
Inbound Marketing Program of the Year
GOLD STEVIE WINNER:
Birevim A.S., Istanbul, Turkey: Birevim A.S. Inbound Marketing Program
BRONZE STEVIE WINNERS:
Mercer Consumer, Des Moines, IA USA: Long-Term Care Mailing
WePay, a Chase company, Redwood City, CA USA: Thinking Bigger & Better When More Inbound Fails
Wyndham Vacation Ownership, Orlando, FL USA: In-Bound Call Transfer Program
Sales Process of the Year
GOLD STEVIE WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: The Science of Sales with Sales Partnerships
SILVER STEVIE WINNERS:
NCR Corporation, Duluth, GA, USA: Driving Adoption Through Six Workstreams
SAP America, Newtown Square, PA USA: Managing Pipeline Health to Ensure Success
BRONZE STEVIE WINNERS:
DISH Network, Roseland, NJ USA: DISH Direct Sales
GuideWell Connect, Jacksonville, FL USA: Operating Precision: Not just for Surgeons
sahibinden.com, Istanbul, Turkey: PUSULA
Yapi Kredi Bank, Istanbul, Turkey: Yapi Kredi Bank Call Center Personal Loan Direct Sales
Sales Training or Coaching Program of the Year - Business Services Industries
GOLD STEVIE WINNER:
Advantexe Learning Solutions, West Conshocken, PA USA: Developing empathy skills to build long-term customer relationships
SILVER STEVIE WINNER:
Bloomfire, Austin, TX USA: Turn Insights Into Action With Bloomfire's Insights Platform
BRONZE STEVIE WINNERS:
iHeartMedia, Inc., New York, NY USA: iHeartMedia National Inside Sales Training and Coaching Program
iProspect, Boston, MA USA with Richardson, Philadelphia, PA USA: iProspect Implements Agile, Scalable, and Highly Relevant Sales Program to Gain Results
RAIN Group, Framingham, MA USA: cStor wins significantly more sales, improves profit margin, and increases productivity
Sales Training or Coaching Program of the Year - Other Service Industries
GOLD STEVIE WINNER:
Mondelez International Turkey, Kocaeli, Turkey: The Game for 6 Steps of A Call
SILVER STEVIE WINNERS:
Invenio Solutions, Austin, TX USA: Inveniology - Invenio's Proprietary Approach to the Science of Sales
NCR Corporation, Duluth, GA, USA: Six Workstreams with a Single Focus
BRONZE STEVIE WINNERS:
Bloomfire, Austin, TX USA: How Bloomfire Knowledge Sharing Platform Make Financial Advisor Training More Effective
Forrest Performance Group (FPG), Fort Worth, TX USA: FPG's Sales Training or Coaching Program: Service Unleashed
GuideWell Connect, Jacksonville, FL USA: Shopping is the Secret to Our Success
Sales Training or Coaching Program of the Year - Technology Industries
GOLD STEVIE WINNERS:
IBM, Armonk, NY USA: IBM Accelerate - Becoming Agile and Excellence in Training Delivery
IBM, Armonk, NY USA: Sales Incentives Workshop
SILVER STEVIE WINNER:
VMware, Palo Alto, CA USA: Solution Architect (SA) Training
BRONZE STEVIE WINNER:
ServiceNow, Santa Clara, CA: “Elevate”
Sales Training or Coaching Program of the Year - All Other Industries
GOLD STEVIE WINNERS:
Bridgestone Americas & SweetRush, Nashville, TN & San Francisco, CA USA: Bridgestone Education Network: Winning the Hearts and Minds of a Non-Captive Sales Training Audience
Marine Corps Recruiting Command, Quantico Station, VA USA: National Training Team, Marine Corps Recruiting Command
SILVER STEVIE WINNER:
HUB International, Chicago, IL USA: HUB Sales Force Development's Path to Validation Program
BRONZE STEVIE WINNERS:
Bausch and Lomb, Rochester, NY USA with Richardson, Philadelphia, PA USA: New Selling Approach for Bausch + Lomb Results in 11% Increase in Market Share
UNIQ Training and Consultancy, Istanbul, Turkey: UNIQ Training and Consultancy
Sales Meeting of the Year
GOLD STEVIE WINNER:
Western & Southern Life, Cincinnati, OH USA: 2017 Leaders Sales Meeting, Maui, HI
SILVER STEVIE WINNER:
Zelis Healthcare, Bedminster, NJ USA: Zelis Healthcare's 2017 Client Forum - Accelerating Together
BRONZE STEVIE WINNER:
Netchex, Covington, LA USA: Netchex’s Netconnect Rocks the ‘80s
Award for Innovation in Sales - Business Services Industries
GOLD STEVIE WINNER:
Alliance Data, Columbus, OH USA: Frictionless Mobile Credit
SILVER STEVIE WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Sales Partnerships Innovating Sales Recruiting using Big Data and AI
Award for Innovation in Sales - Other Service Industries
GOLD STEVIE WINNER:
Warrantech, Bedford, TX USA: Warrantech FutureProof Protect
BRONZE STEVIE WINNERS:
nThrive, Alpharetta, GA USA: nThrive Strategic Solutions
Wyndham Vacation Ownership, Orlando, FL USA: Wyndham Rewards Points Pack
Award for Innovation in Sales - Technology Industries
GOLD STEVIE WINNER:
IBM, Armonk, NY USA: ASK Watson Incentives Cognitive Chatbot
SILVER STEVIE WINNERS:
Apttus, San Mateo, CA USA: Apttus Max – World’s 1st Quote-to-Cash Intelligent Agent
SAP, Newtown Square, PA USA: SAP's Leading Sales Transformation Masters Program
BRONZE STEVIE WINNER:
Sungard Availability Services, Wayne, PA USA: Sungard AS’s Deal Management System accelerates deal execution times by 40%, improves accuracy
Award for Innovation in Sales - All Other Industries
GOLD STEVIE WINNER:
M Partners Ltd, South Godstone, Surrey, United Kingdom: Cost of Ownership not Machine Price
SILVER STEVIE WINNER:
SomethingNew, LLC, Madison, CT USA: You have to be constantly innovative when your company name is SomethingNew!
BRONZE STEVIE WINNERS:
Birevim A.S., Istanbul, Turkey: Birevim A.S. Innovation in Sales
EMKAY Inc, Itasca, IL USA: A Comprehensive Guide to Constructing a Corporate Fleet
SALES DISTINCTION CATEGORIES
Sales Distinction of the Year - Computer Software
GOLD STEVIE WINNER:
Social Sentinel, Inc.; Burlington, VT USA: Social Sentinel - A Success Story
SILVER STEVIE WINNER:
Intermedia, Mountain View, CA USA: Intermedia’s new sales structure ignites record company growth
BRONZE STEVIE WINNER:
SoftPro, Raleigh, NC USA: SoftPro Sales Team Distinction
Sales Distinction of the Year - Distribution & Transportation
GOLD STEVIE WINNER:
DHL Express, Beirut, Lebanon: DHL Express Tripoli Service Point
Sales Distinction of the Year - Financial Services
GOLD STEVIE WINNER:
Birevim A.S., Istanbul, Turkey: Birevim A.S. Sales Distinction
BRONZE STEVIE WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Sales Partnerships Financial Services Sales Teams Grow to $2B in Sales
Sales Distinction of the Year - Hospitality & Tourism
GOLD STEVIE WINNER:
Delta Vacations, Minot, ND USA: Delta Vacations Sales Distinction
Sales Distinction of the Year - Industrial & Manufacturing
GOLD STEVIE WINNER:
M Partners Ltd, South Godstone, Surrey, United Kingdom: Real Cost of Ownership
Sales Distinction of the Year - All Other Industries
GOLD STEVIE WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Sales Partnerships Lighting Up Results for Solar Sales
SILVER STEVIE WINNER:
EMKAY Inc, Itasca, IL USA: Fleet Management Company Signs Manufacturing Powerhouse Tesla
CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES
Front-Line Customer Service Professional of the Year - Business Services Industries
GOLD STEVIE WINNER:
Runzheimer, Waterford, WI USA: Mardell Cook: Exceptional Customer Care
BRONZE STEVIE WINNER:
V Digital Services, Phoenix AZ USA: Megan Esposito, Senior Account Manager
Front-Line Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE WINNER:
AllClear ID, Austin, TX USA: Henry Vines, Licensed Fraud Investigator
BRONZE STEVIE WINNER:
Allianz Global Assistance, Richmond, VA USA: Greg Smith, Call Center Sales Specialist
Front-Line Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE WINNER:
HomeServe USA, Norwalk, CT USA: TaNesha Townsend - Caring for Customers Stronger than any Hurricane!
SILVER STEVIE WINNERS:
American Airlines, Ft. Worth, TX USA: Gloria “Maytee” Miller, Customer Relations Representative
Delta Vacations, Minot, ND USA: Rob Hoffart, Advanced Support Representative
Sun Basket, San Jose, CA USA: Fulgencio Eres, Front-Line Customer Service Professional
Wyndham Vacation Ownership, Orlando, FL USA: Megan Picard, Representative, Vacation Planning Center
BRONZE STEVIE WINNERS:
Farbman Group, Southfield, MI USA: Christina Dibartolomeo, Vice President of Client Relations
Kansas Turnpike Authority, Wichita, KS USA: Heather Kord, Customer Service Extraordinaire
Sun Basket, San Jose, CA USA: Elena Gatmaltan, Front-Line Customer Service Professional
Front-Line Customer Service Professional of the Year - Technology Industries
GOLD STEVIE WINNER:
Openlink Financial, Uniondale, NY USA: Charles Eberhardt Champions World-Class Customer Experience at Openlink
SILVER STEVIE WINNERS:
eMoney Advisor, LLC, Radnor, PA USA: Teale McIntosh, Success Coach
Mitsubishi Electric US, Inc, Visual and Imaging Systems Division, Cypress, CA USA: Ken Reddick, Priority Support
PlanGrid, San Francisco, CA USA: Crystal Ross: Putting the “Hero” in Customer Support Hero
SmartLinx Solutions, Edison, NJ USA: Brandon Tahquette, Customer Support Specialist
BRONZE STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA: Mitchell Nemeth: Taking Customer Service to a New Level!
MetTel, New York, NY USA: MetTel’s Meagan Abeltin Raises the Bar, Over and Over Again
Network Alliance, Inc., Reston, VA USA: Corey Orr, Help Desk Analyst
Park Place Technologies, Cleveland, OH USA: Mitch Cambareri, Advanced Engineer
Front-Line Customer Service Professional of the Year - All Other Industries
GOLD STEVIE WINNER:
Delta Air Lines, Atlanta, GA USA: Katie Suitter, MSP Premium Sales & Service Specialist
SILVER STEVIE WINNERS:
Delta Air Lines, Atlanta, GA USA: Bev Griffith, CVG Customer Experience Specialist
Delta Air Lines, Atlanta, GA USA: Cisley Webster, ATL Customer Experience Specialist
Delta Air Lines, Atlanta, GA USA: Joann Gibler, MSP Premium Sales & Service
Delta Air Lines, Atlanta, GA USA: Kristen Kimber - SLC Premium Sales & Service, Tina Hsu - Executive Sales & Service Specialist
Delta Air Lines, Atlanta, GA USA: Rachel Padur, CVG Customer Experience Specialist Brand Advisor
Delta Air Lines, Atlanta, GA USA: Tara Stroman, ATL Brand Advisor Reserve
Delta Defense, West Bend, WI USA: Chantal Schroer: “Lightning fast Service; Thunderous Empathy”
BRONZE STEVIE WINNERS:
Albridge, Pennington, NJ USA: Newry Bannish, Senior Client Services Representative
DHL Express South Africa, Johannesburg, South Africa: Andile Nhlapo, Customer Service Professional
VIZIO Inc., Irvine, CA USA: The Curious Case of Lucas Boddy
Back-Office Customer Service Professional of the Year - Business Services Industries
GOLD STEVIE WINNER:
DiCentral Corporation, Houston, TX USA: Kayla Adair, EDI Onboarding and Connections Lead
Back-Office Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE WINNER:
Mass Mutual Life Insurance Company, Springfield, MA USA: Ryan Vigil - Back Office Service Professional
SILVER STEVIE WINNERS:
CSA Travel Protection-Generali Global Assistance, San Diego, CA USA: CSA-Generali’s Lupe Zepeda, Back-Office Customer Service Professional
FIS Payments, Jacksonville, FL USA: Christine Mejia, Senior Director for Center of Excellence Team, FIS Payments
BRONZE STEVIE WINNER:
Mass Mutual Life Insurance Company, Springfield, MA USA: Enrico Hamilton, Back-Office Customer Service Professional
Back-Office Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE WINNER:
Sun Basket, San Jose, CA USA: Johnny Vu - Back-Office Customer Service Professional
SILVER STEVIE WINNERS:
Flight Centre, Montvale, NJ USA: Colleen Eaton, Corporate Applications Support Analyst with Corporate Solutions at FCM
Wyndham Vacation Ownership, Orlando, FL USA: Judy House, Administrative Assistant
Back-Office Customer Service Professional of the Year - Technology Industries
GOLD STEVIE WINNER:
eMoney Advisor, LLC, Radnor, PA USA: Melissa Houlemarde, Operations Specialist
BRONZE STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA: Becky Allen: Customer Care's Source of Strength, Agility and Execution
Back-Office Customer Service Professional of the Year - All Other Industries
GOLD STEVIE WINNER:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Ms. Nhi, Customer Care Advisor - Rise the voice of customer centricity values
SILVER STEVIE WINNERS:
HomeServe USA, Norwalk, CT USA: Monica Edelen - Maximizing Collection Rates that Benefits Consumers
VIZIO Inc., Irvine, CA USA: Vanessa ‘The Kraken’ Kranig, International Service Coordinator
BRONZE STEVIE WINNERS:
DHL Express Peru, Lima, Perú: El Empleado del Año 2017 DHL Express: Cesar Batallanos
DHL Express South Africa, Johannesburg, South Africa: Chad Vaughn, Key Accounts Executive
Vivint Solar, Lehi, UT USA: Anna Hales, Training Lead
Vivint Solar, Lehi, UT USA: Charles Machinski, Quality Assurance Auditor
Young Customer Service Professional of the Year - Business Services Industries
GOLD STEVIE WINNER:
Runzheimer, Waterford, WI USA: Trevor “Exceed Customer Expectations” Doetsch
BRONZE STEVIE WINNER:
V Digital Services, Phoenix AZ USA: Pablo Villalpando, SEO Specialist
Young Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE WINNER:
Sun Basket, San Jose, CA USA: Kim Ngan Lam - Young Customer Service Professional
BRONZE STEVIE WINNERS:
Sun Basket, San Jose, CA USA: Kristen Barnes - Young Customer Service Professional
Young Customer Service Professional of the Year - Technology Industries
GOLD STEVIE WINNER:
SmartLinx Solutions, Edison, NJ USA: Thomas VanAntwerp, Customer Support Team Leader
SILVER STEVIE WINNERS:
eMoney Advisor, LLC, Radnor, PA USA: Danielle White, Success Coach
Securus Technologies, Dallas, TX USA: Zelperita Jackson, Customer Service Manager
Young Customer Service Professional of the Year - All Other Industries
GOLD STEVIE WINNER:
DHL Express South Africa, Johannesburg, South Africa: Busisiwe Tshabalala, Frontline Supervisor
SILVER STEVIE WINNERS:
DHL Express, Nairobi, Kenya: Albert Nganga, Certified International Specialist
Vivint Solar, Lehi, UT USA: Cory Bobrowski, Default Manager
VIZIO Inc., Irvine, CA USA: Justin Chilton has a 'quick question'
VIZIO Inc., Irvine, CA USA: Whitney McAlexander, Young Customer Service Professional
Customer Service Manager of the Year - Transportation
GOLD STEVIE WINNER:
Delta Air Lines, Atlanta, GA USA: Marlon Carter, SLC Customer Service Manager
BRONZE STEVIE WINNERS:
DHL Express Zimbabwe, Bulawayo, Zimbabwe: Vee Rwodzi, Head of Customer Service
DHL International (Zambia) Limited, Lusaka, Zambia: Siamatendu Konayuma, Zambia CS Manager 2017
Customer Service Manager of the Year - All Other Industries
GOLD STEVIE WINNER:
FIS Payments, Jacksonville, FL USA: Jenniffer Brazon, AVP of Dispute & Chargeback Services, FIS Payments
SILVER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA: John Marshall: Self-Service Hero
Rimini Street, Inc. Las Vegas, NV USA: Jennifer Perry, Leading a Global SAP Support Team to Provide World-Class Customer Service
Studio Republic, Maroochydore, QLD, Australia: Lana Turner, Customer Service Manager
BRONZE STEVIE WINNERS:
Donan, Louisville, KY USA: Amanda Prewitt, Client Services Manager
Flight Centre, Montvale, NJ USA: Marisol Marzette, Team Leader, Corporate Solutions Team
Overstock.com, Midvale, UT USA: Tyler Gardner, Customer Service Manager
Sun Basket, San Jose, CA USA: Jon Ngo, Customer Service Manager
VIZIO Inc., Irvine, CA USA: Leah Anderson, Service and Support Team Supervisor
Customer Service Leader of the Year - Computer Software Industry
GOLD STEVIE WINNER:
Druva Inc., Sunnyvale, CA USA: Sunil Wadhwa - Druva's Fearless Leader
SILVER STEVIE WINNER:
Rimini Street, Inc. Las Vegas, NV USA: Craig Mackereth, Group Vice President of Global Application Support
BRONZE STEVIE WINNERS:
Bolt On Technology, Southampton, PA USA: Wilmarie Perez, Customer Service Leader
Carbonite, Inc., Lewiston, ME USA: Robert Frost, Vice President
Customer Service Leader of the Year - Transportation Industry
GOLD STEVIE WINNER:
DHL Express Bangladesh, Dhaka, Bangladesh: Mahmud Bin Alam, National CS Manager
SILVER STEVIE WINNER:
Delta Air Lines, Atlanta, GA USA: KarolRae Rokala - IRC Customer Experience Global Ticketing Specialist
BRONZE STEVIE WINNER:
DHL Express, Nairobi, Kenya: Jane Karugi, Head of Customer Service
Customer Service Leader of the Year - All Other Industries
GOLD STEVIE WINNER:
Mass Mutual Life Insurance Company, Springfield, MA USA: Marilyn Edstrom, Customer Service Leader
SILVER STEVIE WINNERS:
FIS Payments, Jacksonville, FL USA: Brian O'Neill, SVP & Chief Client Officer, FIS Payments
Sun Basket, San Jose, CA USA: Shawn Satterfield, SNR Operations Manager
VIZIO Inc., Irvine, CA USA: Derek Teut, Senior Director of Support
BRONZE STEVIE WINNERS:
ARIIX, Bountiful, UT USA: Cameron Bott, Vice President of Partner Support
Overstock.com, Midvale, UT USA: Brian Popelka, Customer Service Leader
Stewart, A Xerox Company, Mount Laurel, NJ USA: Joe Mangiaracina, Customer Service Leader
Contact Center Professional of the Year
GOLD STEVIE WINNER:
HomeServe USA, Norwalk, CT USA: Jimmy Patterson - Passionately Leading our People to Service Excellence
SILVER STEVIE WINNERS:
Allianz Global Assistance, Richmond, VA USA: Greg Smith, Call Center Sales Specialist
DHL Express South Africa, Johannesburg, South Africa: Thabiso Aphane, Business Support Analyst
BRONZE STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA: Marshall Milinazzo,: Leader in Call Center Optimization and Product Focus
VIZIO Inc., Irvine, CA USA: Drew Goodell-Rains, Administrator of the VIZIO KBase
Wyndham Vacation Ownership, Orlando, FL USA: Dulce Garcia, Contact Center Representative
Contact Center Manager of the Year
GOLD STEVIE WINNER:
VIZIO Inc., Irvine, CA USA: JB Pettiecord - Simply the Best
SILVER STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA: Kevin Bechard: A True Manager and Leader
Contact Center Leader of the Year
GOLD STEVIE WINNERS:
Delta Vacations, Minot, ND USA: Shelley Knight, Vice President, Customer Engagement Center (CEC)
OptumRx, Costa Mesa, CA USA: Richard Gross, Call Center Director
SILVER STEVIE WINNERS:
Albridge, Pennington, NJ USA: Natasha Horn, Vice President
Carbonite, Inc., Lewiston, ME USA: Laurie Danforth: A True Contact Center Leader!
FIS Payments, Jacksonville, FL USA: Barbara Hunter, VP Dispute and Chargeback Services, FIS Payments
BRONZE STEVIE WINNERS:
Response, Lindon, UT USA: Kent North, Executive Vice President
VIZIO Inc., Irvine, CA USA: Scott Patten, Senior Vice President of Support
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: John Bailey, Vice President
CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES
Customer Service Team of the Year - Recovery Situation - Financial Services Industries
GOLD STEVIE WINNER:
John Hancock Financial Services, Boston, MA USA: Aligning Partnerships and Locations
SILVER STEVIE WINNERS:
John Hancock Financial Services, Boston, MA USA: A Business Unit Ripe for Change!
Seven Corners, Carmel, IN USA: Turn-Around of Customer Service
BRONZE STEVIE WINNERS:
Assurant, Atlanta, GA USA: Helping Homeowners Recover Quickly From a Disaster
InsureMyTrip, Warwick, RI USA: Team recovers $1M in delayed or denied travel insurance claims through Anytime Advocates© program
Customer Service Team of the Year - Recovery Situation - Other Service Industries
GOLD STEVIE WINNER:
DHL Express, Bucharest, Romania: DHL Romania Customer Service Engagement & Turnover Recovery 2017
SILVER STEVIE WINNER:
UPMC Health Plan, Pittsburgh, PA USA: UPMC Member Services Team
BRONZE STEVIE WINNER:
Arzum, Istanbul, Turkey: After Sales Services Operational Renewal
Customer Service Team of the Year - Recovery Situation - Technology Industries
GOLD STEVIE WINNER:
Dell Technologies, Round Rock, TX USA: Dell's Social Media Support
SILVER STEVIE WINNER:
BlueCat Networks, Toronto, ON Canada: BlueCat's Smart Meter Recovery
BRONZE STEVIE WINNER:
VIPRE Security, Clearwater, FL USA: VIPRE Security Incident Response Team
Customer Service Team of the Year - Recovery Situation - All Other Industries
GOLD STEVIE WINNER:
Cross Country Home Services, Fort Lauderdale, FL USA: Cross Country Home Services Beats the Summer Heat & Delivers Customer Service Excellence in 2017
SILVER STEVIE WINNERS:
DHL Express Honduras, San Pedro Sula, Cortes, Honduras: Great Service Recovery in Difficult Times
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Passion for Excellence and reliability in any situation
VIZIO Inc., Irvine, CA USA: VIZIO Executive Resolution Team – Offering options to reach a resolution in a Recovery Situation
BRONZE STEVIE WINNERS:
First American Database Solutions, Santa Ana, CA USA: The Importance of SOPs, CRM and Organized Workflow in Client Services
Hisense USA Corporation, Suwanee, GA USA: Hisense USA Service Team
Customer Service Complaints Team of the Year - Financial Services Industries
GOLD STEVIE WINNER:
Future Generali India Insurance Company Ltd., Mumbai, India: Grievance-Management & Beyond
SILVER STEVIE WINNER:
FIS Payments, Jacksonville, FL USA: FIS Payments' Customer Service Complaints Team - Dispute & Chargeback Services
BRONZE STEVIE WINNERS:
InsureMyTrip, Warwick, RI USA: Team recovers $1M in delayed or denied travel insurance claims through Anytime Advocates© program
John Hancock Financial Services, Boston, MA USA: Customer Service Driving Reputation and Sales
Mr. Cooper, Dallas, TX USA: The New Way of Handling Customer Complaints
Social Finance, San Francisco, CA USA: The SoFi Sharks
Customer Service Complaints Team of the Year - Other Service Industries
GOLD STEVIE WINNER:
American Airlines, Ft. Worth, TX USA: Michelle Wanzo and Donna Turilli of Customer Relations’ “Elevation Team”
BRONZE STEVIE WINNERS:
DHL Express UK Ltd, Castle Donington, Derbyshire, United Kingdom: DHL Express UK Delivery & Logistics Team
NorthStar Home, Orem, UT USA: NorthStar Home Complaints Team
Customer Service Complaints Team of the Year - Technology Industries
GOLD STEVIE WINNER:
Securus Technologies, Dallas, TX USA: Securus Technologies' Corporate Escalations Team
SILVER STEVIE WINNER:
Carbonite, Inc.,Lewiston, ME USA: Carbonite Service Recovery Unit: No Customer Left Behind!
Customer Service Complaints Team of the Year - All Other Industries
GOLD STEVIE WINNER:
VIZIO Inc., Irvine, CA USA: VIZIO’s Executive Resolution Team
SILVER STEVIE WINNER:
DHL Express Ecuador, Quito, Ecuador: DHL Express Ecuador Customer Service Complaints Team
BRONZE STEVIE WINNERS:
DHL Express South Africa, Johannesburg, South Africa: Customer Service Complaints Team
HomeServe USA, Norwalk, CT USA: Customer Advocacy - Offering Real Time Resolutions when Customers are in Need
Vivint Solar, Lehi, UT USA: ERT - Executive Resolutions Team
Front-Line Customer Service Team of the Year - Business Services Industries
GOLD STEVIE WINNER:
FreshBooks, Toronto, ON, Canada: Investing in Rockstar Happiness to Create Extraordinary Experiences
SILVER STEVIE WINNER:
Runzheimer, Waterford, WI USA: Exceeding Industry Standards to Deliver Best Customer Service
BRONZE STEVIE WINNER:
AnswerPro Limited, Mission, KS USA: Live operators offer customized answering services 365 days a year.
Front-Line Customer Service Team of the Year - Financial Services Industries - Less than 100 Employees
GOLD STEVIE WINNER:
Divido, London, United Kingdom: Divido's Amazing Client Success Team
BRONZE STEVIE WINNER:
AllClear ID, Austin, TX USA: AllClear ID's Fraud Investigations Team
Front-Line Customer Service Team of the Year - Financial Services Industries - 100 or More Employees
GOLD STEVIE WINNER:
Intelenet Global Services, Mumbai, India: Success Story of Team Barclaycard at Intelenet: End to End Cards Management Value Chain
SILVER STEVIE WINNERS:
Allianz Global Assistance, Richmond, VA USA: Allianz Global Assistance Front-Line Customer Service Team
SelectAccount, Eagan, MN USA: SelectAccount's Everyday Heroes
BRONZE STEVIE WINNERS:
GuideWell Connect, Jacksonville, FL USA: Saving Time + Saving Money = Customer Delight
John Hancock Financial Services, Boston, MA USA: Employee Engagement and Customer Loyalty
John Hancock Financial Services, Boston, MA USA: Going Beyond Regulatory and Industry Changes
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Dedicated Client Services Team
Front-Line Customer Service Team of the Year - Other Service Industries
GOLD STEVIE WINNER:
Travelzoo, New York, NY USA: Delivering 100% Satisfaction, 100% of the Time
SILVER STEVIE WINNERS:
60K Ltd., Sofia, Bulgaria: 60K - Thomas Cook Front-Line Team
Studio Republic, Maroochydore, QLD, Australia: Studio Republic Front-Line Customer Service Team
Swanson Health Products, Fargo, ND USA: Customer Service Impact Plan, Gaining Better Efficiency & Skills Without Diminishing Quality
BRONZE STEVIE WINNERS:
ClassicCars.com, Phoenix, AZ USA: Customer Service: A Human Touch
DHL Express United Arab Emirates, Dubai, UAE: DHL AE Entry Management Team
Grosvenor Services, Dublin, Ireland: The Grosvenor Customer Care Centre - Customer focused, process driven.
Front-Line Customer Service Team of the Year - Technology Industries - Computer Services & Software - Less Than 100 Employees
GOLD STEVIE WINNER:
Network Alliance, Inc., Reston, VA USA: The Network Alliance Support Center drives scalability and client satisfaction to record-high levels
SILVER STEVIE WINNERS:
DATABASICS, Reston, VA USA: “I have never received customer support on this level.”
Pushpay Holdings Limited, Redmond, WA USA: Pushpay - Personalized Customer Experience
Riva CRM Integration, Edmonton, AB, Canada: One Goal: Customer Delight!
SmartLinx Solutions, Edison, NJ USA: Solutions Delivery Team
BRONZE STEVIE WINNERS:
Biscom, Chelmsford, MA USA: Biscom Customer Service Goes Above and Beyond
Fluxx, San Francisco, CA USA: Fluxx Supports the Community
Grovo, New York, NY USA: Grovo Reinvents Its Award-Winning Customer Experience, Launches New Product Driven By Customer Feedback
NGINX, Inc., San Francisco, CA USA: NGINX Customer Support Team
Replicon, Inc., Redwood City, CA USA: Ensuring Not Just Customer Satisfaction, but Also Customer Delight
Social Sentinel, Inc.; Burlington, VT USA: A Client Success Story
Front-Line Customer Service Team of the Year - Technology Industries - Computer Hardware & Software - 100 or More Employees
GOLD STEVIE WINNER:
MediaRadar, Inc., New York, NY USA: The Personal, Customizable, Scalable Approach to Ad Tech
SILVER STEVIE WINNERS:
Druva Inc., Sunnyvale, CA USA: Druva's Awesome Customer Service Team
etouches, Norwalk, CT USA: etouches' Client-Facing Customer Service Team
Intuit Inc., Mississauga, ON, Canada: Intuit's Frontline Care Team: Empowering Prosperity around the World
BRONZE STEVIE WINNERS:
Achievers, Toronto, ON Canada: Achievers Client Support Team Exemplifies Company Core Value: Focus on Customer Happiness
BlueCat Networks, Toronto, ON Canada: BlueCat Enterprise Support
DataCore Software, Fort Lauderdale, FL USA: DataCore Software Worldwide Support Team
Other World Computing, Woodstock, IL USA: Other World Computing Front-Line Customer Team
PlanGrid, San Francisco, CA USA: How PlanGrid's Support team is laying the foundation for customer success
Rimini Street, Inc. Las Vegas, NV USA: Rimini Street Oracle Support Team Redefines Enterprise Software Support
Front-Line Customer Service Team of the Year - Technology Industries - Telecommunications
GOLD STEVIE WINNER:
Comcast, Philadelphia, PA USA: Leading the Comcast Customer Experience Transformation
SILVER STEVIE WINNERS:
Active Digital, Tunbridge Wells, Kent United Kingdom: Active Digital’s Active Gurus – The Ultimate Front-line Team
j2 Global, Inc., Ottawa, ON Canada: J2 Global Fax Support Team
BRONZE STEVIE WINNER:
Access One Inc, Chicago, IL USA: Beyond the Scope
Front-Line Customer Service Team of the Year - All Other Technology Industries
GOLD STEVIE WINNER:
SignUpGenius, Charlotte, NC USA: SignUpGenius’ Scrappy Support Team
SILVER STEVIE WINNER:
Stewart, a Xerox Company, Mt. Laurel, NJ USA: Rolling Out Managed Print Services for New Jersey's Largest Healthcare Provider
BRONZE STEVIE WINNERS:
eMoney Advisor, LLC, Radnor, PA USA: Embracing Agile Support via Technology and Training
Nasdaq Corporate Solutions, New York, NY USA: Nasdaq Boardvantage - Coming Together for the Client Experience
Securus Technologies, Dallas, TX USA: Securus Technologies’ Video Visitation Team
Front-Line Customer Service Team of the Year - All Other Industries - Less than 100 Employees
GOLD STEVIE WINNER:
DHL Express Bangladesh, Dhaka, Bangladesh: DHL Express Bangladesh Front Line Team
SILVER STEVIE WINNERS:
Albridge, Pennington, NJ USA: Albridge Frontline Client Service Team
Competence Call Center, Vienna, Austria: Nespresso & CCC
Cyberscout (formerly IDT911), Scottsdale, AZ USA: CyberScout's team helps consumers after Equifax data breach
DHL Express South Africa, Johannesburg, South Africa: DHL SA Front-Line Customer Service Team
BRONZE STEVIE WINNERS:
DHL Express Bahrain, Manama, Bahrain: Bahrain Country Office Team!
DHL Uruguay SRL, Canelones, Uruguay: DHL Express Uruguay Front-Line Customer Service Team
Front-Line Customer Service Team of the Year - All Other Industries - 100 or More Employees
GOLD STEVIE WINNER:
Delta Defense, West Bend, WI USA: USCCA Member services - Rolling with the punches.
SILVER STEVIE WINNERS:
VIZIO Inc., Irvine, CA USA: VIZIO’s Team Saunders Has the Recipe for Success
HomeServe USA, Norwalk, CT USA: RM WOW - Driving Resolutions with Integrity and Efficiency
BRONZE STEVIE WINNERS:
Borusan Otomotiv Ithalat ve Dagitim A.S., Istanbul, Turkey: A “MINI” Wedding Story
CubeSmart Self Storage, Malvern, PA USA: Why Commitment To Service Is The Key To Success
Response, Lindon, UT USA: Customer Service Call Center Team Awesome
RXBAR, Chicago, IL USA: RXBAR's Front-Line Customer Service Team
United States Equestrian Federation, Lexington, KY USA: How Service Recovery helped the US Equestrian Customer Care Team
Back-Office Customer Service Team of the Year - Business Services Industries
GOLD STEVIE WINNER:
HomeServe USA, Norwalk, CT USA: Enhancing the Customer Experience – A Process Study in Contractor Recruitment
SILVER STEVIE WINNER:
GoDaddy, Scottsdale, AZ USA: GoDaddy Workforce Management Team
Back-Office Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE WINNER:
Mass Mutual Life Insurance Company, Springfield, MA USA: Disability Income Back Office Operations Customer Service Team
SILVER STEVIE WINNERS:
FIS Payments, Jacksonville, FL USA: Client Relations Center of Excellence team, FIS Payments
Mass Mutual Life Insurance Company, Springfield, MA USA: Loan, Dividend, Cash Value, and Variable Life Back-Office Customer Service Team
Riversource Life Insurance at Ameriprise Financial, Minneapolis, MN USA: Lean collaboration for new team to achieve quality and timeliness goals
SurePayroll, Inc., Glenview, IL USA: The SurePayroll Taxes Paid and Filed Guarantee That Delivers
BRONZE STEVIE WINNER:
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Customer Experience Communications Team
Back-Office Customer Service Team of the Year - Other Service Industries
GOLD STEVIE WINNER:
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Enrollment & COB Services
SILVER STEVIE WINNER:
DHL Express, Saudi Arabia, Al Khobar, Saudi Arabia: DHL Saudi Arabia Key Account Back Office Team
BRONZE STEVIE WINNERS:
AVRS, Petaluma, CA USA: AVRS Back-Office Customer Service Team
Sun Basket, San Jose, CA USA: Sun Basket Customer Service Operations
Back-Office Customer Service Team of the Year - Technology Industries
GOLD STEVIE WINNER:
Achievers, Toronto, ON Canada: The Achievers Operations Team is Critical to Internal and External Customers
SILVER STEVIE WINNER:
Albridge, Pennington, NJ USA: Albridge Contact Center- Back Office Team
BRONZE STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA: Carbonite Customer Care Readiness: Aligning Teams and Driving Success
Back-Office Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
VIZIO Inc., Irvine, CA USA: Field Issue Tracking Team
SILVER STEVIE WINNERS:
DHL Express South Africa, Johannesburg, South Africa: Back-Office Customer Service Team
DHL Express Vietnam, Ho Chi Minh City, Vietnam: The concrete team beyond crisis
Human Resources Authority, Ministry of Interior-Kingdom of Bahrain, Manama, Bahrain: Oracle Team
San Antonio Water System, San Antonio, TX USA: San Antonio Water System Billing Team
BRONZE STEVIE WINNERS:
Delta Air Lines, Atlanta, GA USA: SIN Queue Support Team
EMKAY Inc, Itasca, IL USA: An Analytical Approach to Improving Business Performance
HomeServe USA, Norwalk, CT USA: Processing Payments to Ensure Premium Customer Service
Contact Center of the Year (Up to 100 Seats) - Business Services Industries
GOLD STEVIE WINNER:
Runzheimer, Waterford, WI USA: Exceeding Industry Standards to Deliver Best Customer Service
SILVER STEVIE WINNER:
AnswerPro Limited, Mission, KS USA: AnswerPro Limited excels at handling more than 1M call transactions each year.
Contact Center of the Year (Up to 100 Seats) - Financial Services Industries
GOLD STEVIE WINNER:
Albridge, Pennington, NJ USA: Albridge Contact Center
SILVER STEVIE WINNERS:
EFG Companies, Irving, TX USA: Contact Center Enhancements for a Seamless Customer Service Experience
Future Generali India Insurance Company Ltd., Mumbai, India: One Passion, One Mission - Service Excellence
BRONZE STEVIE WINNERS:
John Hancock Financial Services, Boston, MA USA: Going Beyond Regulatory and Industry Changes
PayLease, San Diego, CA USA: PayLease's Resident Service Team
SurePayroll, Inc., Glenview, IL USA: SurePayroll Contact Center Hits New Highs in Customer Feedback
Contact Center of the Year (Up to 100 Seats) - Other Service Industries
GOLD STEVIE WINNER:
DHL Express Brazil LTDA, São Paulo SP, Brazil: 2017, The resilience year!
BRONZE STEVIE WINNERS:
DHL Express United Arab Emirates, Dubai, UAE: DHL AE Contact Center
DHL International (Zambia) Limited, Lusaka, Zambia: Zambia Contact Center 2017
Contact Center of the Year (Up to 100 Seats) - Technology Industries
GOLD STEVIE WINNER:
ISN, Dallas, TX USA: ISN Software Corporation
SILVER STEVIE WINNERS:
Autosoft, Inc, West Middlesex, PA USA: Autosoft Customer Success Center
Bottomline Technologies, Portsmouth, NH USA: Making sure every interaction makes a “delightful” impression
Buildium, Boston, MA USA: Buildium Customer Care: Maintaining high levels of service despite volume growth
DAT Solutions, Beaverton, OR USA: A Road to Professional Development, Caring Culture, and Customers for Life.
Druva Inc., Sunnyvale, CA USA: Druva's Cloud-based Contact Center
EventMobi, Toronto, ON, Canada: EventMobi's Customer Support Team
Pushpay Holdings Limited, Redmond, WA USA: Pushpay - Personalized Customer Experience
BRONZE STEVIE WINNER:
AWeber - Email Marketing, Chalfont, PA USA: Remarkable Partnerships, Remarkable Experiences
Contact Center of the Year (Up to 100 Seats) - All Other Industries
GOLD STEVIE WINNERS:
DHL Express Bangladesh, Dhaka, Bangladesh: DHL Express Bangladesh Contact Center
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Strategy for a changing world- CONNECT Focus: work together to achieve excellence in everything we do
SILVER STEVIE WINNERS:
Delta Defense, West Bend, WI USA: USCCA/Delta Defense LLC: Crafting Legendary Customer Service
DHL Express Ecuador, Quito, Ecuador: Contact Center DHL Express Ecuador
Dorel Juvenile, Columbus, IN USA: Dorel Juvenile Contact Center
BRONZE STEVIE WINNERS:
Borusan Otomotiv Ithalat ve Dagitim A.S., Istanbul, Turkey: Borusan Otomotiv Interaction Center
CubeSmart Self Storage, Malvern, PA USA: Customer Service Worthy of a WOW!
Hawk Incentives, Lewisville, TX USA: Hawk Incentives Call Center
JM Bullion, Dallas, TX USA: JM Bullion Continues to Raise the Bar
Response, Lindon, UT USA: Customer Service and Call Center - Awesome Team
Contact Center of the Year (Over 100 Seats) - Business Services Industries
GOLD STEVIE WINNER:
GoDaddy, Scottsdale, AZ USA: GoDaddy - Shifting the global economy toward life-fulfilling independent ventures
Contact Center of the Year (Over 100 Seats) - Financial Services Industries
GOLD STEVIE WINNER:
Cathay Life Insurance Co., Ltd, Taipei, Taiwan: Cathay Life Insurance Contact Center
SILVER STEVIE WINNERS:
Allianz Global Assistance, Richmond, VA USA: Allianz Global Assistance Contact Center
Yapi Kredi Bank, Istanbul, Turkey: Yapi Kredi Bank Customer Relations Center
BRONZE STEVIE WINNERS:
John Hancock Financial Services, Boston, MA USA: Employee Engagement and Customer Loyalty
Odeabank, Istanbul, Turkey: Odeabank Contact Center
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: National Services Group Contact Center
Contact Center of the Year (Over 100 Seats) - Other Service Industries
GOLD STEVIE WINNER:
Delta Vacations, Minot, ND USA: Delta Vacations Customer Engagement Center
SILVER STEVIE WINNERS:
60K Ltd., Sofia, Bulgaria: 60K Ltd. Contact Center
Alliance Data, Columbus, OH USA: Alliance Data Care Center
Marriott Vacation Club International, Orlando, FL USA: Marriott Vacation Club Owner Services
Contact Center of the Year (Over 100 Seats) - Technology Industries
GOLD STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA: Carbonite Customer Care: One Extraordinary Contact Center
SILVER STEVIE WINNERS:
iiNet Ltd, Perth, WA, Australia: iiNet’s Virtual Contact Centre
SecurityMetrics, Orem, UT USA: Dedication to Quality Assurance and Data Accuracy
BRONZE STEVIE WINNERS:
Blackbaud, Inc., Charleston, SC USA: Restructured Support Organization Increases Efficiency and Customer Satisfaction at Blackbaud
eMoney Advisor, LLC, Radnor, PA USA: Embracing Agile Support via Technology and Training
Empyrean Benefit Solutions, Inc., Houston, TX USA: A Hi-Touch Approach to Service for Total Benefits Administration Success
SolarWinds, Austin, TX USA: SolarWinds Technical Support
Contact Center of the Year (Over 100 Seats) - All Other Industries
GOLD STEVIE WINNER:
VXI Global Solutions, Los Angeles, CA USA: VXI – Contact Center Partner for the world’s leading brands
SILVER STEVIE WINNERS:
DHL Express South Africa, Johannesburg, South Africa: Customer Service Contact Center
HomeServe USA, Norwalk, CT USA: Living our Customer Promise one call at a time
VIZIO Inc., Irvine, CA USA: VIZIO Dakota Dunes Contact Center Has Found the Formula for Success
BRONZE STEVIE WINNER:
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Contact Center
Customer Service Management Team of the Year
GOLD STEVIE WINNER:
HomeServe USA, Norwalk, CT USA: Driving the business forward during exceptional growth.
SILVER STEVIE WINNERS:
DHL Express, Guatemala City, Guatemala: Small Contact Center Management Team
FIS Payments, Jacksonville, FL USA: Client Relations Management Team, FIS Payments
Travelzoo, New York, NY USA: Lean Team Delivers Industry-Leading Results
VIZIO Inc., Irvine, CA USA: VIZIO Dakota Dunes Leadership Team
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Executive Management Team
BRONZE STEVIE WINNERS:
Albridge, Pennington, NJ USA: Albridge Contact Center Management Team
Druva Inc., Sunnyvale, CA USA: Druva's Exemplary Service Management team
Overstock.com, Midvale, UT USA: Overstock.com Customer Care Management Team
PublicSchoolWORKS, Cincinnati, OH USA: PublicSchoolWORKS Client Services leadership team makes supporting customers more efficient and effective
Rimini Street, Inc. Las Vegas, NV USA: Management Lead Teams in the Relentless Pursuit of Providing the Best Customer Support in the Industry
Customer Service Training Team of the Year - Business Services Industries
GOLD STEVIE WINNER:
SGEi, Las Vegas, NV USA: SGEi Customer Service Training Team Improves Sales and Service Training for Inspiration and Success
Customer Service Training Team of the Year - Financial Services Industries
GOLD STEVIE WINNER:
FIS Payments, Jacksonville, FL USA: FIS Payments' Customer Service Training Team
BRONZE STEVIE WINNER:
John Hancock Financial Services, Boston, MA USA: The Shared Services Training & Development Team
Customer Service Training Team of the Year - Other Service Industries
GOLD STEVIE WINNER:
MTM, Lake St. Louis, MO USA: MTM's Outstanding Customer Service Training Team
BRONZE STEVIE WINNER:
Overstock.com, Midvale, UT USA: Overstock.com Training Team
Customer Service Training Team of the Year - Technology Industries
GOLD STEVIE WINNER:
ISN, Dallas, TX USA: ISN Software Corporation Customer Service Training Team
SILVER STEVIE WINNERS:
BlueCat Networks, Toronto, ON Canada: BlueCat Training
Buildium, Boston, MA USA: Buildium Training Team: Finding a more efficient and effective way
BRONZE STEVIE WINNERS:
ezCater, Boston, MA USA: No PowerPoints Here: How ezCater Enables Catering Miracles
OmniUpdate, Camarillo, CA USA: Trained To Succeed
Customer Service Training Team of the Year - All Other Industries
GOLD STEVIE WINNER:
Learning Tribes, Miami, FL USA: Learning Tribes - a training footprint
SILVER STEVIE WINNERS:
MRO Corp, Norristown, PA USA: MRO’s Customer Service Training Team
VIZIO Inc., Irvine, CA USA: VIZIO’s Customer Service Training Team– Tyrel Drey and Red Brown a Remarkable Two-Man Team
BRONZE STEVIE WINNERS:
Con Edison, New York, NY USA: R.I.S.E. Academy
Delta Vacations, Minot, ND USA: Delta Vacations Customer Engagement Center Training Team
DHL Express, Arnhem, The Netherlands: Dedicated agents; supporting their new colleagues and promoting our feedback culture
First American Database Solutions, Santa Ana, CA USA: First American DBS Client Service Training Team - Driving Customer Success by Driving Internal Success
CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES
e-Commerce Customer Service Award - Computer Industries
GOLD STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA: Empowering Customers to Self-Serve
e-Commerce Customer Service Award - Financial Services Industries
GOLD STEVIE WINNER:
Ally Bank, Detroit, MI USA: Ally Card Controls
e-Commerce Customer Service Award - Other Service Industries
GOLD STEVIE WINNER:
Invenio Solutions, Austin, TX USA: Invenio Digital - A turnkey, integrated, outsourced sales & marketing
BRONZE STEVIE WINNER:
Con Edison, New York, NY USA: The Digital Customer Experience (DCX) Project solution for the B2B SMB market
e-Commerce Customer Service Award - Telecommunications Industries
GOLD STEVIE WINNER:
Comcast, Philadelphia, PA USA: Digital Customer Care at Scale
e-Commerce Customer Service Award - All Other Industries
GOLD STEVIE WINNER:
Federal Motor Carrier Safety Administration (FMCSA), Washington, DC USA: FMCSA Pre-Employment Screening Program Enrollment Wizard
SILVER STEVIE WINNERS:
Delta Defense, West Bend, WI USA: USCCA/Delta Defense LLC Social Care Team-- Moderating the Masses: Serving Success
QVC, West Chester, PA USA: QVC Expands e-Commerce Services to Exceed Customer Experience
Best Use of Technology in Customer Service - Computer Industries
GOLD STEVIE WINNER:
ServiceNow, Santa Clara, CA USA: ServiceNow Delivers Customer Service
SILVER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA: Seamless Acquisition Integration
CareerArc, Burbank, CA USA: CareerArc: Impactful Innovation & Client Success
Dell Technologies, Round Rock, TX USA: Use of Technology in Social Media For Customer Service
Druva Inc., Sunnyvale, CA USA: Druva's Innovatory use of technology for Customer Service
BRONZE STEVIE WINNERS:
BlueCat Networks, Toronto, ON Canada: BlueCat Care Portal
Cisco Systems, Diegem, Belgium: Alfred -changing the way customer service departments are managed
Guidebook, Inc., San Francisco, CA USA: From Coins to Computers: Using Technology to Advance Service at Guidebook
Leanplum, San Francisco, CA USA: The proactive client health monitor
Mozy by DELL, Draper, UT USA: What if you could solve your customers’ issues before they’re even aware of a pending problem?
SmartLinx Solutions, Edison, NJ USA: Scorecards Enable Customer Health Monitoring and Value Confirmation
Best Use of Technology in Customer Service - Financial Services Industries - Insurance
GOLD STEVIE WINNER:
USHEALTH Group, Inc., Fort Worth, TX USA: Our Vision for the Future, “The All-Seeing Customer Service Rep”: USHEALTH Group’s OZ CRM System
SILVER STEVIE WINNERS:
Aflac, Inc., Columbus, GA USA: Aflac Technology Enhancements Further Elevate Industry-Leading Customer Focus
AkSigorta, Istanbul, Turkey: Better Customer Service and Stronger Customer Relationship
BRONZE STEVIE WINNER:
Assurant, Atlanta, GA USA: Agile Approach Improves the Customer Experience
Best Use of Technology in Customer Service - All Other Financial Services Industries
GOLD STEVIE WINNER:
Yapi Kredi Bank, Istanbul, Turkey: Yapi Kredi Bank Contact Center One Direction Project
SILVER STEVIE WINNERS:
Ally Bank, Detroit, MI USA: Ally Skill for Amazon Alexa
FIS Payments, Jacksonville, FL USA: FIS Payments' Customer Service Robotic Process Automation (RPA)
John Hancock Financial Services, Boston, MA USA: Alexa Offering for John Hancock Investments Exchange Traded Funds Platform
John Hancock Financial Services, Boston, MA USA: Using Robotics to Stay Connected with our Clients
Nuance Communications, Inc. Burlington, MA USA: Pensiones BBVA Bancomer Strengthens Pension System with Voice Biometric
Nuance Communications, Inc. Burlington, MA USA: Virginia Credit Union (VACU) Brings Innovation and Security with Nuance Voice Biometrics
BRONZE STEVIE WINNER:
Forter, New York, NY USA: Forter Customer Service Support
Best Use of Technology in Customer Service - Other Service Industries
GOLD STEVIE WINNER:
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan's New Payment IVR
SILVER STEVIE WINNERS:
1-800-Flowers.com, Carle Place, NY USA: How GWYN is Transforming Customer Service for 1-800-FLOWERS.COM, Inc.
Convergent Outsourcing, Inc. Renton, WA USA: Convergent Employee Scorecard - Employee Engagement & Gamification
Optum, Eden Prairie, MN USA: Optum: Enhancing the customer experience through AI persona-routing
UniFirst Corporation, Wilmington, MA USA: UniFirst Develops Information Management System To Improve Customer Service
Best Use of Technology in Customer Service - Telecommunications Industries
GOLD STEVIE WINNER:
OpenMarket, Seattle, WA USA: SMS Alerts Tackle Customer Frustration, Eliminate Overcrowded Train Platforms
SILVER STEVIE WINNER:
Cisco Systems, Diegem, Belgium: Cisco Charlotte project: at the heart of quality and KPIs
BRONZE STEVIE WINNER:
KT, Seoul, South Korea: KT’s “All-in-Home” & “Preemptive Care'” technology consultation
Best Use of Technology in Customer Service - All Other Industries
GOLD STEVIE WINNER:
HomeServe USA, Norwalk, CT USA: Enhancing the Customer Experience - A Study in Mobile Field Technology
SILVER STEVIE WINNERS:
Collective Health, San Francisco, CA USA: Collective Health's breakthrough customer service tool for the data-rich modern healthcare ecosystem
Dorel Juvenile, Columbus, IN USA: Dorel Juvenile
HomeServe USA, Norwalk, CT USA: Exploring the Emotion & Sentiment Behind a Customer Experience
HomeServe USA, Norwalk, CT USA: Let's Get Sassy!
Samsung Electronics America, Ridgefield Park, NJ USA: Creating the Perfect Customer Care Experience While Maximizing Efficiencies – Samsung’s Private Cloud Solution
BRONZE STEVIE WINNERS:
Athenahealth, Watertown, MA USA: Athenahealth and Salesforce Service Cloud
DoorDash, San Francisco, CA USA: Door Dash and Salesforce Service Cloud
Human Resources Authority, Ministry of Interior-Kingdom of Bahrain: Manama, Bahrain
Award for Innovation in Customer Service - Computer Industries
GOLD STEVIE WINNER:
Gladly, San Francisco, CA USA: Jetblue + Gladly's Customer Experience Platform Put People at the Heart of it
SILVER STEVIE WINNERS:
AWeber - Email Marketing, Chalfont, PA USA
BlueCat Networks, Toronto, ON Canada: BlueCat Solutions
CareerArc, Burbank, CA USA: Impactful Innovation & Client Success
Dell Technologies, Round Rock, TX USA: Innovation In Customer Service Through Social Media Support
Jobvite, San Mateo, CA USA: Cracking the Product Usage Nut: Usage Index and Contextualized Help
Loopio, Toronto, ON, Canada: The Success Loop
BRONZE STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA: Quality Assurance: The Future Has Arrived
Dell Technologies, Bangalore, Karnataka, India: Call Driver Analytical Tool
Druva Inc., Sunnyvale, CA USA: Druva's Intelligent and Innovative Customer Service
InfinityQS International, Inc., Fairfax, VA USA: Online, Self-service Resources Improve Customer Satisfaction and Loyalty
Award for Innovation in Customer Service - Financial Services Industries
GOLD STEVIE WINNER:
Moody's Analytics, New York, NY USA: Moody's Analytics - Our Dedication to Innovation
SILVER STEVIE WINNERS:
Alliance Data, Columbus, OH USA: Alliance Data Care Center: Supervisor Optimization
Ally Bank, Detroit, MI USA: Ally Skill for Amazon Alexa
EFG Companies, Irving, TX USA: Driving Innovation Through Collaboration
Future Generali India Insurance Company Ltd., Mumbai, India: Placing our Customers at the Heart of everything we do
Pacific Life, Newport Beach, CA USA: World Class Transaction Experience - We Want to Know!
USHEALTH Group, Inc., Fort Worth, TX USA: Our Vision for the Future “The All-Seeing Customer Service Rep”: USHEALTH Group’s OZ CRM System
BRONZE STEVIE WINNERS:
Garanti Bank, Istanbul, Turkey: Free Speech
Intelenet Global Services, Mumbai, India: Co-creation and Transformation of Mortgage Services at Intelenet
John Hancock Financial Services, Boston, MA USA: LIDS UP Program
Mr. Cooper, Dallas, TX USA: Mr. Cooper, changing the face of home mortgages
Odeabank, Istanbul, Turkey: Voice Technologies
Award for Innovation in Customer Service - Other Service Industries
GOLD STEVIE WINNER:
DHL Express, Buenos Aires, Argentina: Customer Care Yellow Wallboard AR
SILVER STEVIE WINNERS:
DHL Express N.V., Diegem, Belgium: On Demand Delivery DHL Express
TTEC, Englewood, CO USA: A Video Chat a Day Keeps the Doctor Away: How Welcome Home Health is Bringing Healthcare into the 21st Century with TTEC
BRONZE STEVIE WINNERS:
Ezdan Real Estate, Doha, Qatar: Ezdan Real Estate, Home of Exceptional Life Experiences
Hospitadent Dental Group, Istanbul, Turkey: Smiling Center
Award for Innovation in Customer Service - Telecommunications Industries
GOLD STEVIE WINNER:
Oi S/A, Rio de Janeiro, Brasil: Customer Experience of the Future, Today
SILVER STEVIE WINNERS:
Cisco Systems, Diegem, Belgium: Cisco Charlotte project: at the heart of quality and KPIs
Comcast, Philadelphia, PA USA: Comcast’s Digital Team Uses Customer Feedback to Innovate
CSS Corp, Chennai, Tamil Nadu, India: CSS Corp's Customer Service Innovation
KT, Seoul, South Korea: KT customer service center that shares compassion, KT consultant that gives happiness.
Oi S/A, Rio de Janeiro, Brasil: Turning Competition into Cooperation
BRONZE STEVIE WINNER:
Nextiva, Scottsdale, AZ USA: Nextiva’s dedication to Amazing Service
Award for Innovation in Customer Service - All Other Industries
GOLD STEVIE WINNER:
Safelite AutoGlass, Columbus, OH USA: Safelite AutoGlass introduces Alexa skill and Watch Us On Our Way to enhance customer experience
SILVER STEVIE WINNERS:
Achievers, Toronto, ON Canada: Achievers Member Experience team Delivers a Superior and Personalized Customer Experience
Borusan Otomotiv Ithalat ve Dagitim A.S., Istanbul, Turkey: BOTIM BOOST Project – Coaching Program for Self-Improving and Happiness
ComEd, Oakbrook Terrace, IL USA: Enhancing the Customer Experience
HomeServe USA. Norwalk, CT USA: Evolving customer insight to meet the ever changing expectation of todays’ consumers
Response, Lindon, UT USA: Customer Service Awesome Team
Samsung Electronics America, Ridgefield Park, NJ USA: Samsung Electronics America's Private Virtual Cloud - Technology for Best in Class Customer Service
BRONZE STEVIE WINNERS:
Board of Certification/Accreditation, Owings Mill, MD USA: New Product Development for Customer Demand
C3i Solutions, King of Prussia, PA USA: Surprising and delighting clients with customized video emails
ComEd, OakBrook Terrace, IL USA: ComEd's Contact Center Online Quality Store
DHL Express Peru, Lima, Perú: Mejorando la Experiencia de Nuestros Clientes en DHL Express: Plataforma de Pago “Advance Duty Collection”
First American Database Solutions, Santa Ana, CA USA: Providing Game-Changing Support in Existing Platforms
GoDaddy, Scottsdale, AZ USA: Shifting the global economy toward life-fulfilling independent ventures
NICE Systems, Paramus, NJ: NICE Robotic Process Automation
Nuance Communications, Inc. Burlington, MA USA: FedEx Leverages Nuance AI-Powered Virtual Assistant to Enhance the Experience
CUSTOMER SERVICE DEPARTMENT CATEGORIES
In addition to the possibility of receiving a peer-reviewed honor in these categories, all nominated customer service departments that are chosen as Finalists also were included in voting for the People's Choice Stevie Awards for Favorite Customer Service. More than 124,000 public votes were cast in 2018.
2018 PEOPLE'S CHOICE STEVIE AWARDS FOR FAVORITE CUSTOMER SERVICE WINNERS:
Airlines, Distribution, Transportation: DHL Express Bangladesh
Computer Hardware: Dell Technologies
Computer Services: Dell Technologies - Advanced Resolution Group
Computer Software <100 Employees: FieldEdge
Computer Software >100 Employees: Carbonite, Inc.
Financial Services <100 Employees: Care.com HomePay
Financial Services >100 Employees: John Hancock Financial Services
Healthcare/Pharmaceuticals:Zelis Payments
Leisure & Tourism: Travelzoo
Retail: Chewy.com
Public Services & Education: Standard For Success
Telecommunications:Loop Communications
All Other Industries: CubeSmart Self Storage
The following are the Stevie winners in the peer-adjudicated categories.
Customer Service Department of the Year - Airlines, Distribution & Transportation
GOLD STEVIE WINNER:
Bombardier Commercial Aircraft, Toronto, ON & Mirabel, QC, Canada
SILVER STEVIE WINNERS:
DHL Express Bangladesh, Dhaka, Bangladesh
DHL Express Vietnam, Ho Chi Minh City, Vietnam
Spireon, Inc., Irvine, CA USA
BRONZE STEVIE WINNERS:
DHL Express Bolivia SRL, Santa Cruz, Bolivia
DHL Express Colombia Ltda, Bogota, Columbia
DHL Express, Arnhem, The Netherlands
DHL Express, Bangkok, Thailand
DHL Express, Buenos Aires, Argentina
DHL Express, Manila, Philippines
DHL Fletes Aereos C.A, Caracas, Venezuela
DHL Tanzania Limited, Dar Es Salaam, Tanzania
Customer Service Department of the Year – Computer Hardware
GOLD STEVIE WINNER:
Dell Technologies, Round Rock, TX USA
SILVER STEVIE WINNERS:
Black Box Network Services, Lawrence, PA USA
Service Express Inc, Grand Rapids, MI USA
Unitrends, Burlington, MA USA
Customer Service Department of the Year – Computer Services
GOLD STEVIE WINNER:
Network Alliance, Inc., Reston, VA USA
SILVER STEVIE WINNERS:
Dell Technologies, Bangalore, Karnataka, India: Advanced Resolution Group
Leanplum, San Francisco, CA USA
BRONZE STEVIE WINNERS:
Datapipe, Jersey City, NJ USA
Dell Technologies, Bangalore, Karnataka, India: Dell APJ Premium Support
Customer Service Department of the Year – Computer Software - Up to 100 Employees
GOLD STEVIE WINNER:
Guidebook, Inc., San Francisco, CA USA
SILVER STEVIE WINNERS:
Agilence, Mt. Laurel, NJ USA
Brainier Solutions, Inc., Minneapolis, MN USA
CareerArc, Burbank, CA USA
Dell Technologies, Bangalore, Karnataka, India & Casablanca, Morocco
FieldEdge, Fort Myers, FL USA
ListenFirst, New York, NY USA
Olark, San Francisco, CA USA
OneCause, Indianapolis, IN USA
Pulse Commerce, Bridgeport, CT USA
Riva CRM Integration, Edmonton, AB, Canada
Rocket Matter, Boca Raton, FL USA
TEKLYNX Americas, Whitefish Bay, WI USA
BRONZE STEVIE WINNERS:
BrightMove,Inc., St. Augustine Beach, FL USA
DATABASICS, Reston, VA USA
Function Point, Vancouver, BC, Canada
Intuit Inc., Mississauga, ON, Canada
Property Vista, Toronto, ON Canada
Smokeball, Chicago, IL USA
Stitch Labs, San Francisco, CA USA
Teachable; New York, NY USA
Total Defense, Hauppauge, NY USA
Customer Service Department of the Year – Computer Software - 100 or More Employees
GOLD STEVIE WINNERS:
Unitrends, Burlington, MA USA
WP Engine, Austin, TX USA
SILVER STEVIE WINNERS:
AppRiver, Gulf Breeze, FL USA
BambooHR, Lindon, UT USA
BlueCat Networks, Toronto, ON Canada
Carbonite, Inc., Lewiston, ME USA
Catchpoint, New York, NY USA
Cvent Inc, McLean, VA USA
Daxko, Birmingham, AL USA
Druva Inc., Sunnyvale, CA USA
Information Builders, New York, NY USA
Intermedia, Mountain View, CA USA
Intralinks, New York, NY USA
Justworks, New York, NY USA
Mixpanel, San Francisco, CA USA
Openlink Financial, Uniondale, NY USA
Periscope Data, San Francisco CA USA
PhishMe, Leesburg, VA USA
PlanGrid, San Francisco, CA USA
Pushpay Holdings Limited, Redmond, WA USA
Replicon, Inc., Redwood City, CA USA
Rimini Street, Inc. Las Vegas, NV USA
ShopKeep Inc., New York, NY USA
Toast Inc., Boston, MA USA
Ultimate Software, Weston, FL USA
Vision Solutions, Irvine, CA USA
Wolters Kluwer's ELM Solutions, Houston, TX USA
BRONZE STEVIE WINNERS:
Clio - Practice Management Software, Vancouver, BC, Canada
Edgenet, Nashville, TN USA
eMoney Advisor, LLC, Radnor, PA USA
iCIMS, Holmdel, NJ USA
Nasdaq Corporate Solutions, New York, NY USA
Oildex, Denver, CO USA
Oracle + Bronto, Durham, NC USA
ServiceTitan, Glendale, CA USA
Siteimprove, Inc., Minneapolis, MN USA
SoftPro, Raleigh, NC USA
Sprout Social, Chicago, IL USA
SYSPRO, Costa Mesa, CA USA
UserTesting, Mountain View, CA USA
VIPRE Security, Clearwater, FL USA
Customer Service Department of the Year - Financial Services - Up to 100 Employees
GOLD STEVIE WINNER:
LECMPA, Southfield, MI USA
SILVER STEVIE WINNERS:
Care.com HomePay, Austin, TX USA
Squaremouth, Inc., St. Petersburg, FL USA
Symetra, Bellevue, WA and West Des Moines, IA USA
BRONZE STEVIE WINNERS:
GPS Capital Markets, Inc., South Jordan, UT USA
McAdam, Philadelphia, PA USA
VPay, Plano TX USA
Customer Service Department of the Year - Financial Services - 100 or More Employees
GOLD STEVIE WINNER:
Allianz Global Assistance, Richmond, VA USA
SILVER STEVIE WINNERS:
Aflac, Inc., Columbus, GA USA
John Hancock Financial Services, Boston, MA USA
United Shore Financial Services, Troy, MI USA
BRONZE STEVIE WINNERS:
Family Heritage Life Insurance Company of America, Broadview Heights, OH USA
Paychex, Inc., Rochester, NY USA
Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE WINNER:
Grand Rounds, San Francisco, CA USA
SILVER STEVIE WINNERS:
Collective Health, San Francisco, CA USA
Medical Guardian, LLC, Philadelphia, PA USA
MRO Corp, Norristown, PA USA
OptumRx, Costa Mesa, CA USA
SCAN Healthplan, Long Beach, CA USA
TSI Healthcare, Chapel Hill, NC USA
UnitedHealthcare, Minnetonka, MN USA
Zelis Payments, Clearwater, FL USA
Customer Service Department of the Year - Leisure & Tourism
GOLD STEVIE WINNER:
AIG Travel, Houston, TX USA
SILVER STEVIE WINNERS:
CruiseDirect.com, Morristown, NJ USA
Marriott Intermediary Partner Care, Omaha, NE USA
Marriott Vacation Club International, Orlando, FL USA
Travelzoo, New York, NY USA
BRONZE STEVIE WINNER:
60K Ltd., Sofia, Bulgaria
Customer Service Department of the Year - Public Services & Education
GOLD STEVIE WINNER:
OmniUpdate, Camarillo, CA USA
SILVER STEVIE WINNERS:
Response, Lindon, UT USA
Standard For Success, Cloverdale, IN USA
BRONZE STEVIE WINNER:
PublicSchoolWORKS, Cincinnati, OH USA
Customer Service Department of the Year - Retail
GOLD STEVIE WINNER:
Zappos. Las Vegas, NV USA
SILVER STEVIE WINNERS:
Chewy.com, Hollywood, FL USA
JM Bullion, Dallas, TX USA
QVC, West Chester, PA USA
Wayfair, Boston, MA USA
BRONZE STEVIE WINNER:
Overstock.com, Midvale, UT USA
Customer Service Department of the Year - Telecommunications
GOLD STEVIE WINNER:
Google Fiber Inc, Mountain View, CA USA
SILVER STEVIE WINNERS:
Arkadin Cloud Communications, London, United Kingdom
Loop Communications, Charlotte, NC USA
MetTel, New York, NY USA
BRONZE STEVIE WINNER:
Nextiva, Scottsdale, AZ USA
Customer Service Department of the Year - All Other Industries - Less Than 100 Employees
GOLD STEVIE WINNER:
SchoolMint, San Francisco, CA USA
SILVER STEVIE WINNER:
Cyberscout (formerly IDT911), Scottsdale, AZ USA
BRONZE STEVIE WINNERS:
Annmarie Skin Care, Berkeley, CA USA
Clarus Commerce, Rocky Hill, CT USA
DHL Express, Nairobi, Kenya
Customer Service Department of the Year - All Other Industries - 100 or More Employees
GOLD STEVIE WINNER:
VIZIO Inc., Irvine, CA USA
SILVER STEVIE WINNERS:
Accurate Background, Irvine, CA USA
Adestra, New York, NY USA
HomeServe USA, Norwalk, CT & Chattanooga, TN USA
Legacy.com, Evanston, IL USA
BRONZE STEVIE WINNERS:
ARIIX, Bountiful, UT USA
Donan, Louisville, KY USA
Justworks, New York, NY USA
NorthStar Home, Orem, UT USA
Okta, San Francisco, CA USA
Sterling Talent Solutions, New York, NY USA
Two's Company Inc., Elmsford, NY USA
Wheels, Inc. Des Plaines, IL USA
CUSTOMER SERVICE SUCCESS CATEGORIES
Customer Service Success - Business Service Industries
GOLD STEVIE WINNER:
Verified Volunteers, Fort Collins, CO USA: Verified Volunteers Balances High-Tech and High-Touch Customer Experience
BRONZE STEVIE WINNER:
Advantage Media Group|ForbesBooks, Charleston, SC USA: Building the Advantage Family with great service
Customer Service Success - Financial Service Industries
GOLD STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA: Saving Time + Saving Money = Customer Delight
SILVER STEVIE WINNERS:
Birevim A.S., Istanbul, Turkey: Birevim A.S. Customer Service Success
OneWest Bank, Pasadena, CA USA: OneWest Bank: One Person at a Time
Sahouri Insurance & Financial, McLean, VA USA: Sahouri Insurance Customer Service
BRONZE STEVIE WINNERS:
GuideWell Connect, Jacksonville, FL USA: Shopping is the Secret to Our Success
John Hancock Financial Services, Boston, MA USA: NPS and Customer Satisfaction Rating
Moxie, San Bruno, CA USA: Moxie® Concierge® Suite: Increase CSAT, Applications and Quotes Completion and Sales without the need for human assistance.
Nuance Communications, Inc. Burlington, MA USA: Citizens Bank Launches Nuance Live Chat to Increase Customer Connections
Customer Service Success - Other Service Industries
GOLD STEVIE WINNERS:
Miller Electric Company, Omaha, NE USA: Miller Electric Company Excels in Customer Service
Samsung Electronics America, Ridgefield Park, NJ USA: Samsung Community - An Interactive Online Support Resource For Our Customers
BRONZE STEVIE WINNERS:
Bus.com, Montreal, QC, Canada: To the Bus!
Customer Service Success - Technology Industries
GOLD STEVIE WINNER:
Patagonia Health, Cary, NC USA: Service: People First - Every Day
SILVER STEVIE WINNERS:
ActiveCampaign, Chicago, IL USA: ActiveCampaign Customer Support & Success Award Submission
DATABASICS, Reston, VA USA: Going Back To The Basics With Customer Support for Timesheets & Expense Reporting
IBM, Armonk, NY USA: Transition and consolidation of IBM Global Finance Collection Activities
Modsy, San Francisco CA USA: Customer Service Success at Modsy
Thomson Reuters Tax & Accounting, Carrollton, TX USA: Thomson Reuters Year 1 Customer Experience Program (Y1X)
BRONZE STEVIE WINNERS:
Comcast Technology Solutions, Denver, CO USA: Comcast Technology Solutions’Customer Service Engagement
Cvent Inc, McLean, VA USA: Cvent Inc's Customer Success Team
Intellis (formerly Warshaw Group, Inc.), New York, NY USA: Intellis Fresh Support Improves Response Time, Visibility for System Users
Masergy Communications, Inc., Plano TX, USA: Masergy Communications Customer Service Success
MentorcliQ, Columbus, OH USA: Dedicated To Our Customers' Mentoring Success
Unitas Global, Los Angeles, CA USA: How Unitas Global Provides Successful Client Engagement and Customer Service
Customer Service Success - All Other Industries
GOLD STEVIE WINNER:
Simplilearn, San Francisco, CA USA: Transforming Customer Service into Customer Success, Creating Lifetime Value
SILVER STEVIE WINNER:
Pentastar Aviation, Waterford Township, MI USA: Pentastar Aviation – Customer Service Success
NEW PRODUCT & SERVICE CATEGORIES
Business Intelligence Solution – New
GOLD STEVIE WINNER:
IBM, Armonk, NY USA: Holistic Incentive Plan Letter (IPL) Deployment Management System
SILVER STEVIE WINNER:
IBM, Armonk, NY USA: Achievement Payment Validation Tool
BRONZE STEVIE WINNERS:
Preparis, Atlanta, GA USA: Preparis Mobile Application for Business Continuity
RizePoint, Salt Lake City, UT USA: RizePoint Launches Search-Driven Analytics
Business Intelligence Solution – New Version
GOLD STEVIE WINNER:
IBM, Armonk, NY USA: Inquiry Metrics & Management System on Watson Analytics
SILVER STEVIE WINNERS:
Etech Global Services, Nacogdoches, TX USA: Human Intelligence Meets Artificial Intelligence
Collaboration Solution – New
GOLD STEVIE WINNER:
IBM, Armonk, NY USA: IBM Strategic Account Plan Program (ISAP)
BRONZE STEVIE WINNERS:
DHL Express, Beirut, Lebanon: Time Stealers & Continuous Improvement, Customer Service
John Hancock Financial Services, Boston, MA USA: Enhancing the customer experience through videos
Collaboration Solution – New Version
GOLD STEVIE WINNER:
John Hancock Financial Services, Boston, MA USA: Klapper Initiative
Contact Center Solution – New
GOLD STEVIE WINNER:
Moxie, San Bruno, CA USA: How Moxie® Concierge® KbotTM Cures the Contact Center Blues
SILVER STEVIE WINNER:
Nuance Communications, Inc. Burlington, MA USA: Nuance and CallMiner Unite to Debut Unparalleled Customer Engagement Analytics
BRONZE STEVIE WINNERS:
DHL Express El Salvador, La Libertad, El Salvador: 57/5000 Telemarketing for Customs Procedures from Contact Center
Resolver Inc, London, United Kingdom: Providing a clear, effective and positive path for customers to complain
Contact Center Solution – New Version
GOLD STEVIE WINNER:
Vocalcom, Paris, France: Vocalcom Cloud Contact Center V6
SILVER STEVIE WINNERS:
Delta Vacations, Minot, ND USA: Delta Vacations Schedule Center
NewVoiceMedia, New York, NY USA: Product enhancements help businesses have more successful conversations with their customers
BRONZE STEVIE WINNERS:
Convergys, Cincinnati, OH USA: Convergys Customer Interaction Hub, Featuring Customer Journey Analytics
Talkdesk, San Francisco, CA USA: Talkdesk: The Intelligent Contact Center
Incentive Management Solution – New
GOLD STEVIE WINNER:
IBM, Armonk, NY USA: Sales Incentives Design Module
SILVER STEVIE WINNER:
IBM, Armonk, NY USA: IBM Quota Deployment Scorecard
Incentive Management Solution – New Version
GOLD STEVIE WINNER:
GO Fuel Stations Inc, Istanbul, Turkey: GO New Generation Fuel Stations - Increasing Customer Engagement >> Increasing Sales
BRONZE STEVIE WINNERS:
LLC Telecontact, Moscow, Russian Federation: Telecontact Incentive Management Solution
Xactly, San Jose, CA USA: Xactly Incent Sales Performance Management Suite
IVR or Web Service Solution – New
GOLD STEVIE WINNER:
Samsung Electronics America, Ridgefield Park, NJ USA: Supporting Samsung Customers through the Power of a Peer Expert Network
SILVER STEVIE WINNER:
IBM, Armonk, NY USA: IBM XaaS Definition Tool
BRONZE STEVIE WINNER:
KT, Seoul, South Korea: Giga Genie 'Our Home Service Center'
IVR or Web Service Solution – New Version
GOLD STEVIE WINNER:
Jacada, Atlanta, GA USA: Jacada Visual IVR
Marketing Solution – New
GOLD STEVIE WINNER:
Pointillist, Boston, MA USA: Pointillist: Discover And Influence Your Customers' Journeys
SILVER STEVIE WINNERS:
Citizens Bank, Providence, RI USA: Demonstrating Expertise to Drive Preference in Global Financial Markets: The Citizens Bank FiX Newsletter
CSA Travel Protection-Generali Global Assistance, San Diego, CA USA: CSA-Generali New Consumer-Direct Website
Marketing Solution – New Version
GOLD STEVIE WINNER:
GO Fuel Stations Inc, Istanbul, Turkey: GO New Generation Fuel Stations - Increasing Customer Engagement >> Increasing Sales
SILVER STEVIE WINNERS:
First American Database Solutions, Santa Ana, CA USA: TitleFlex- Customer Service Marketing Solution
HapYak Interactive Video, Boston MA USA: HapYak Interactive Video Platform
BRONZE STEVIE WINNER:
VakifBank, Istanbul, Turkey: VakifBank Mobile Field Sales (MFS) Application
Relationship Management Solution – New
GOLD STEVIE WINNER:
Gladly, San Francisco, CA USA: Gladly Customer Experience Platform
Relationship Management Solution – New Version
GOLD STEVIE WINNER:
Impartner, Inc., South Jordan, UT USA: Impartner PRM Cements Position As Industry's Gold Standard
BRONZE STEVIE WINNERS:
HomeServe USA, Norwalk, CT USA: HomeServe Cares - Giving Back to our Partner Communities
JobDiva, New York, NY USA: JobDiva: Helping Our Clients Succeed with Exciting New Tools
Oi Telecom, Rio de Janeiro, Brazil: Unique Screen: the innovation of convergent service
Pegasystems, Cambridge, MA USA: Pega Customer Decision Hub with T-Switch capability
Sales & Marketing Mobile Application – New
GOLD STEVIE WINNER:
Stanley Black & Decker Türkiye, Istanbul, Turkey: Tradesmen of Turkey (Türkiyenin Ustalari Application)
Sales & Marketing Mobile Application – New Version
GOLD STEVIE WINNER:
Allego, Needham, MA USA: Modern Training for On-the-Go Sales Teams
SILVER STEVIE WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: SPI Territory Visualization Suite using GIS and AI
BRONZE STEVIE WINNERS:
JobDiva, New York, NY USA: JobDiva: New Tools for Engaging with Consultants
VakifBank, Istanbul, Turkey: VakifBank Mobile Field Sales (MFS) Application
Sales Automation Solution – New
GOLD STEVIE WINNER:
IBM, Armonk, NY USA: Robotics Processing Automation for Pool Plan Creation
BRONZE STEVIE WINNER:
SalesboxAI, Houston, TX USA: SalesboxAI - AI for Sales and Marketing
Sales Automation Solution – New Version
GOLD STEVIE WINNER:
SalesPreso, Melbourne, VIC, Australia: Customer presentations are broken; we've fixed them
SILVER STEVIE WINNER:
SmartLinx Solutions, Edison, NJ USA: SmartLinx Solutions: Sales Automation Solution – New Version
Sales Enablement Solution – New
GOLD STEVIE WINNER:
The SAVO Group, Chicago, IL USA: The SAVO Group
SILVER STEVIE WINNERS:
IBM, Armonk, NY USA: IBM Data Analytics and Insights for Sales Coverage
Imparta Inc., Austin, TX USA: Imparta's Virtual Sales Academy
BRONZE STEVIE WINNER:
VMware, Palo Alto, CA USA: VMware
Sales Enablement Solution – New Version
GOLD STEVIE WINNER:
Seismic, San Diego, CA USA: Seismic
SILVER STEVIE WINNERS:
Allego, Needham, MA USA: Transforming Sales Enablement with Mobile Video Technology
EXTRA Loyalty Solutions, Istanbul, Turkey: GO | New Generation Fuel Stations Loyalty - Increasing Customer Engagement >> Increasing Sales
Gage, Minneapolis, MN USA: Educate, Market & Reward: Introducing the Gage Channel Performance Suite
MindTickle, Sunnyvale, CA USA: MindTickle - A Comprehensive Sales Readiness and Enablement Solution
SalesPreso, Melbourne, VIC, Australia: Empowering sales teams by automating their most time-consuming task - creating winning presentations
BRONZE STEVIE WINNERS:
Bigtincan, Boston, MA USA: Bigtincan's Sales Enablement Automation Platform, Bigtincan Hub
ClearSlide, San Francisco, CA USA: ClearSlide's Orion Release
nThrive, Alpharetta, GA USA: nThrive Education
Qvidian, Chelmsford, MA USA: We Automate and Accelerate the Proposal Process, Helping Sales Teams Submit More Winning Proposals, Faster
ServiceMax, Pleasanton, CA USA: ServiceMax
ServiceNow, Santa Clara, CA USA: ServiceNow
ZoomInfo, Waltham, MA USA: ZoomInfo's Salesforce Plug-In
Customer Service or Sales Book of the Year
GOLD STEVIE WINNER:
Lotte Department Store, Seoul, South Korea: 2017 Lotte Department Store Chuseok Premium Collection
Customer Service Training Product of the Year
GOLD STEVIE WINNER:
MTM, Lake St. Louis, MO USA: MTM Training's Newest Training Product - Mobility Assessment Evaluator Training
SILVER STEVIE WINNER:
SmartLinx Solutions, Edison, NJ USA: SmartLinx University
BRONZE STEVIE WINNERS:
FIS Payments, Jacksonville, FL USA: Customer Service Quick Hits, FIS Payments
Liveops, Phoenix, AZ USA: Skill Builder
Sales Training Product of the Year
GOLD STEVIE WINNER:
Imparta Inc., Austin, TX USA: Imparta's Virtual Sales Academy
SILVER STEVIE WINNER:
Wilson Learning, Minneapolis, MN USA: Negotiating to Yes: Improving Profits, Strengthening Relationships
BRONZE STEVIE WINNER:
ValueSelling Associates, Rancho Santa Fe, CA USA: ValueSelling Associates™ Vortex Prospecting™
Sales Consulting Practice of the Year
GOLD STEVIE WINNER:
Imparta Inc., Austin, TX USA
SILVER STEVIE WINNERS:
JB Bush, Newport Beach, CA, USA
Visualize, Inc., Birmingham, MI, USA
BRONZE STEVIE WINNERS:
The Brooks Group, Greensboro, NC USA
Guidebook, Inc., San Francisco, CA USA
Janek Performance Group, Las Vegas, NV USA
Value Prime Solutions, Rochester, NY, USA
Sales Training Practice of the Year
GOLD STEVIE WINNER:
Value Prime Solutions, Rochester, NY, USA
SILVER STEVIE WINNERS:
Imparta Inc., Austin, TX USA
JB Bush, Newport Beach, CA, USA
MarketBridge, Bethesda, MD USA
Nisbet Associates, Cambridge, United Kingdom
RAIN Group, Framingham, MA USA
Wilson Learning, Minneapolis, MN USA
BRONZE STEVIE WINNERS:
The Brooks Group, Greensboro, NC USA
Carew International, Inc., Cincinnati, OH USA
Janek Performance Group, Las Vegas, NV USA
TTEC, Englewood, CO USA
Visualize, Inc., Birmingham, MI, USA
Sales Outsourcing Provider of the Year
GOLD STEVIE WINNER:
VXI Global Solutions, Los Angeles, CA USA: Sales and Culture Training Increases Revenue Per Agent, Per Transaction
SILVER STEVIE WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Sales Partnerships Field Based Sales Outsourcing Through the Science of Sales
BRONZE STEVIE WINNER:
TTEC, Englewood, CO USA: Cross-Channel Strategies and Solutions to Increase Customer Lifetime Value
Incentive, Rewards, or Recognition Provider of the Year
GOLD STEVIE WINNER:
EXTRA Loyalty Solutions, Istanbul, Turkey: GO | New Generation Fuel Stations Loyalty - Increasing Customer Engagement >> Increasing Sales
SILVER STEVIE WINNER:
MarketBridge, Bethesda, MD USA: Implementation of well-timed creative rewards for clients
BRONZE STEVIE WINNERS:
MTC Performance, Schaumburg, IL USA: MTC Performance’s Pro Series Automated Sales Incentive Software
TTEC, Englewood, CO USA: Healthcare Provider Optimizes Training Through Gamification
Customer Service or Call Center Consulting Practice of the Year
GOLD STEVIE WINNER:
TTEC, Englewood, CO USA: Delivering Concierge Services in Healthcare Through Enhanced Technology and Training
BRONZE STEVIE WINNER:
Prov International, Tampa, FL USA: Delivering As A Service solutions
Customer Service or Call Center Training Practice of the Year
GOLD STEVIE WINNER:
Concentrix, Fremont, CA USA: “Best in Class” Starts With “Best in Class” Training
SILVER STEVIE WINNER:
TTEC, Englewood, CO USA: TTEC Combines Talent and Technology to Drive Training Excellence
BRONZE STEVIE WINNER:
iQor, St. Petersburg, FL USA: How to improve retention through PeaQ Performance Qoaching
Sales or Customer Service Solutions Technology Partner of the Year
GOLD STEVIE WINNER:
Resolver Inc, London, United Kingdom: Smart technology for better outcomes in customer complaints
SILVER STEVIE WINNERS:
Imparta Inc., Austin, TX USA: Sales, Sales through Service and Service training
John Hancock Financial Services, Boston, MA USA: RAS Team - Providing Creative Business Solutions and Exceptional Customer Service
Nuance Communications, Inc. Burlington, MA USA: Nuance Digital Engagement Platform Revolutionizes Customer Service, Engages Customers Anytime and Anywhere
BRONZE STEVIE WINNERS:
EFG Companies, Irving, TX USA: Technology Solutions for a B-to-B-to-C Business Model
TTEC, Denver, CO USA: Seamless Touchpoint and Channel Interoperability Provides Enhanced Performance and Continuity
Vocalcom, Paris, France: Vocalcom Salesforce Edition
Warrantech, Bedford, TX USA: Warrantech FutureProof Protect – Connected Living Made Simple
Contact Center or Customer Service Outsourcing Provider of the Year
GOLD STEVIE WINNER:
TTEC, Englewood, CO USA
SILVER STEVIE WINNERS:
B2X Care Solutions, Munich, Germany
OnProcess Technology, Ashland, MA USA
VXI Global Solutions, Los Angeles, CA USA
BRONZE STEVIE WINNERS:
60K Ltd., Sofia, Bulgaria
CGS, New York, NY USA
Liveops, Phoenix, AZ USA
Prov International, Tampa, FL USA
Leadership or Management Training Practice of the Year
GOLD STEVIE WINNER:
Wilson Learning, Minneapolis, MN USA
SILVER STEVIE WINNER:
GoDaddy, Scottsdale, AZ USA: GoDaddy - 2017 Leadership Summit
BRONZE STEVIE WINNERS:
Asurion, Nashville, TN USA: Masters Training and Development Program
Carew International, Inc., Cincinnati, OH USA
BUSINESS DEVELOPMENT CATEGORIES
Business Development Executive of the Year
GOLD STEVIE WINNERS:
GN ReSound, Bloomington, MN USA: Keith Lewis, Vice President of Business Development
National Journal, Washington, DC USA: Katie Collins, Chief Business Development Officer
SILVER STEVIE WINNER:
LoftSmart, New York, NY USA: Felipe Beraldo, Senior Director of Business Development
BRONZE STEVIE WINNER:
CKR Property Management, LLC, Houston, TX USA: Caroline Kane, CEO
Business Development Professional of the Year
GOLD STEVIE WINNER:
Aflac, Inc., Columbus, GA USA: Virgil R. Miller, SVP, Chief Administrative Officer
SILVER STEVIE WINNER:
Studio Republic, Maroochydore, QLD, Australia: Traci Castle, Owner
BRONZE STEVIE WINNERS:
Family Heritage Life Insurance Company of America, Broadview Heights, OH USA: Vincent Qurazzo, Product Manager, Business Development
MBX Systems, Libertyville, IL USA: Tina Adams, Director of Business Development
Business Development Achievement of the Year - Financial Services Industries
GOLD STEVIE WINNER:
VakifBank, Istanbul, Turkey: VakifBank Mobile Field Sales (MFS) Application
BRONZE STEVIE WINNERS:
Garanti Bank, Istanbul, Turkey: Transportation Cards Top-up
John Hancock Financial Services, Boston, MA USA: JH MIRA – Bridging the Gap between Traditional and Digital
VakifBank, Istanbul, Turkey: VakifBank IBM SPSS Modeler
Business Development Achievement of the Year - Services Industries
GOLD STEVIE WINNER:
Buyaka, Istanbul, Turkey: Buyaka Academy
BRONZE STEVIE WINNER:
Istanbul Metropolitan Municipality, Istanbul, Turkey: IMM Dynamic Strategic Model
Business Development Achievement of the Year - Technology Industries
GOLD STEVIE WINNER:
Pushpay Holdings Limited, Redmond, WA USA: Pushpay - Personalized Customer Experience
Business Development Achievement of the Year - All Other Industries
GOLD STEVIE WINNER:
Innovative Group, Miami, FL USA: Taking it to the MAX
BRONZE STEVIE WINNERS:
Response, Lindon, UT USA: Business Development Achievement
HCL-SPONSORED CATEGORIES
Only nominees with a sponsor-supplied promotion code were eligible to submit nominations to these categories.
Digital Leader of the Year – BFSI Industry- Customer Experience
GOLD STEVIE WINNER:
National Insurance Corporation of India, Kolkata, India: K Sanath Kumar, Chairman and Managing Director
SILVER STEVIE WINNER:
Deutsche Bank, London, United Kingdom: Marcus Glover, Head of Digital & Innovation
Leader in Financial Services Transformation- Customer Experience
GOLD STEVIE WINNER:
GEICO, Washington, DC USA: Matthew Harrison, Director Programming Analysis, Digital Claims
SILVER STEVIE WINNER:
Deutsche Bank, Warlingham, United Kingdom: Wendy Redshaw, CIO