2018 Stevie® Award Winners

The following nominations have been selected as Finalists in the 12th annual Stevie® Awards for Sales & Customer Service. Gold, Silver and Bronze Stevie Award placements will be announced at the gala banquet at Caesars Palace in Las Vegas, Nevada on Friday, February 23. Tickets are now on sale.

Download the Official Program Book of the 2018 Awards (PDF)

Categories

Sales
Sales Individuals
Sales Team
Sales Achievement
Sales Distinction

Customer Service & Contact Center
Customer Service & Contact Center Individual
Customer Service & Contact Center Team
Customer Service & Contact Center Achievement
Customer Service Department
Customer Service Success

New Product & Service

Solution Provider


Business Development

HCL-Sponsored Categories

SALES INDIVIDUAL CATEGORIES

Senior Sales Executive of the Year
FINALISTS:
Apttus, San Mateo, CA USA: Kent Perkocha, Chief Customer Officer
etouches, Norwalk, CT USA: Kathleen Roberge, Chief Revenue Officer
Makers Nutrition, Hauppauge, NY USA: Patrick Gillespie, VP-Sales
nThrive, Alpharetta, GA USA: Trace Hicks, VP of Sales, Northeast Zone
Sales Partnerships, Inc., Broomfield, CO USA: Fred Kessler, Chief Sales Officer
Simpson Healthcare Executives, LLC, Old Lyme, CT USA: Neil Malloy, EVP Global Strategy and Business Development
Urban Airship, Portland, OR USA: Eric Holmen - SVP Worldwide Sales and Demand
Wyndham Vacation Ownership, Orlando, FL USA: Jason Barnhill, Vice President, Sales & Marketing

Worldwide Sales Executive of the Year
FINALIST:
Apttus, San Mateo, CA USA: Kamal Ahluwalia, Chief Revenue Officer

National Sales Executive of the Year
FINALISTS:
GN ReSound, Bloomington, MN USA: Mikkel Knudsen, VP of Sales
iHeartMedia, Inc., New York, NY USA: Matt Loyd, National Media Consultant
Makers Nutrition, Hauppauge, NY USA: Patrick Gillespie, VP-Sales
NCR Corporation, Duluth, GA, USA: Eric Schoch, VP/GM North America Retail
Orion Advisor Services, Omaha, NE USA: Todd Bertucci, VP of Institutional Business Development
Sales Partnerships, Inc., Broomfield, CO USA: Gene Higby, VP of Client Services and Sales

Sales Director of the Year
FINALISTS:
Bolt On Technology, Southampton, PA USA: Frank Dragoni, Director of Sales
Farbman Group, Southfield, MI USA: Michael Kalil, Director of Brokerage and COO
FieldEdge, Atlanta, GA USA: Cassie Fields, Director of Sales
iHeartMedia, Inc., New York, NY USA: Nathan Nicholson, Director of Sales
InfinityQS International, Inc., Fairfax, VA USA: John Hicks, Head of Sales
Lucid, South Jordan, UT USA: Peter Chun, VP, Inside Sales
RT Edgar Hawthorn, Kew, VIC, Australia: Glen Coutinho, Director
Sales Partnerships, Inc., Broomfield, CO USA: Brian Duxbury, Sales Director
Wyndham Vacation Ownership, Orlando, FL USA: Eric Ellis, Regional Director of Sales Projects

Sales Manager of the Year
FINALISTS:
Bernard BPO Jacksonville, FL USA: Michael Johnson
Quality 1st Basement Systems, Cliffwood, NJ USA: Dan McNally
Sales Partnerships, Inc., Broomfield, CO USA: Holly Derrick

Sales Operations Professional of the Year
FINALISTS:
FIS Payments, Jacksonville, FL USA: Leah Middlebrook, FIS Payments' International Sales Support
iHeartMedia, Inc., New York, NY USA: Heather Glenday, Manager, National Media Consultant
nThrive, Alpharetta, GA USA: Trace Hicks, VP Sales, NE Zone
Orion Advisor Services, Omaha, NE USA: Robin Danahy, Sales Administrator

Sales Training or Education Leader of the Year
FINALISTS:
FIS, Jacksonville, FL USA: Alison Cromer, Global Sales Learning Team
GN ReSound, Bloomington, MN USA: Sarah Klett, Director of Training
iHeartMedia, Inc., New York, NY USA: Hector Zuklic, Inside Sales Training Specialist
NCR Corporation, Duluth, GA USA: Julie Betts, Global Learning Leader
Sales Partnerships, Inc., Broomfield, CO USA: Jeff Valentine, Sales Training Leader
ServiceMax, Pleasanton, CA USA: Bob Kruzner, Director of Sales Enablement
Wyndham Vacation Ownership, Orlando, FL USA: Amy Tyndall, Director, Training

Sales Representative of the Year - Business Services Industries
FINALISTS:
DHL Express Nigeria, Isolo, Lagos, Nigeria: Enobong Joe, DHL NG Sales Representative
Makers Nutrition, Hauppauge, NY USA: Sal Ciaccio, Sales Representative

Sales Representative of the Year - Other Services Industries
FINALISTS:
Delta Vacations, Minot, ND USA: Jackie Hildenbrand, Sales Representative
Delta Vacations, Minot, ND USA: Robin Langford, Sales Representative
DHL Express Nigeria, Isolo, Lagos, Nigeria: Charles Archibong, DHL NG Sales Representative
Sales Partnerships, Inc., Broomfield, CO USA: Duncan Walsh, Merchant Account Superstar
Wyndham Vacation Ownership, Orlando, FL USA: Simon Saliba, Sales Representative

Sales Representative of the Year - All Other Industries
FINALISTS:
Bernard BPO Jacksonville, FL USA: Jennifer Ashby
HomeServe USA, Norwalk, CT USA: Ashley Shiwarsk

SALES TEAM CATEGORIES

Global Sales Team of the Year
FINALISTS:
LabRoots, Yorba Linda, CA USA: LabRoots Global Sales Team
Sterling Talent Solutions, New York, NY USA: Sterling Talent Solutions Global Sales Team

National Sales Team of the Year
FINALISTS:
Allianz Global Assistance, Richmond, VA USA
DISH Network, Roseland, NJ USA: DISH Direct Sales
Empyrean Benefit Solutions, Inc., Houston, TX USA: Successfully Driving Record Sales Growth in a Challenging Industry
GN Hearing, Bloomington, MN USA: Moving Parts Unify to Deliver Record Sales Results
nThrive, Alpharetta, GA USA: National Sales Team
sahibinden.com, Istanbul, Turkey: S Team
Sales Partnerships, Inc., Broomfield, CO USA: Sales Partnerships National Sales Force
Simpson Healthcare Executives, LLC, Old Lyme, CT USA: Simpson Healthcare Executives National Sales Team
SoftPro, Raleigh, NC USA: SoftPro Sales Team Sets a New Benchmark for Success
USHEALTH Advisors, LLC, Grapevine, TX USA: USHEALTH Advisors continues to dominate with a combination of affordability and flexibility

Government Sales Team of the Year
FINALISTS:
FIS Payments, Jacksonville, FL USA: FIS Payments' Government Sales Team - EBT/EFT Team
GN ReSound, Bloomington, MN USA: GN ReSound’s Government Sales Team: Creatively Carving out New Paths to Growth on Heels of Unforeseen Challenges

Field Sales Team of the Year
FINALISTS:
BNP Paribas Cardif Turkey, Istanbul, Turkey: Re-design of Sales Force with Segment Based Service Approach
Legal Resources, Virginia Beach, VA USA: Legal Resources Field Sales Team - The Standard for Service
Sales Partnerships, Inc., Broomfield, CO USA: Sales Partnerships Field Sales Leaders
Wyndham Vacation Ownership, Orlando, FL USA: Specialist Presenter Team

Telesales Team of the Year
FINALISTS:
DISH Network, Roseland, NJ USA: DISH Direct Sales
iHeartMedia, Inc., New York, NY USA: iHeartMedia National Inside Sales
UPMC Health Plan, Pittsburgh PA USA: UPMC Health Plan Medicare Telesales Team: Leveraging Passion and Innovation for Sales Results
VXI Global Solutions, Los Angeles, CA USA: Sales and Culture Training Increases Revenue Per Agent, Per Transaction
Zelis Payments, Clearwater, FL USA: Zelis Payments Inside Sales: Transforming from Call Center to Consultative Mindset Yields a YOY Increase

Online Sales Team of the Year
FINALISTS:
BNP Paribas Cardif Turkey, Istanbul, Turkey: Online Insurance Policy and Pension Sales via Tablet
Comcast, Philadelphia, PA USA: Comcast’s Online Sales Team Transforms the Customer Journey
DrugTestsInBulk.com, West Hills, CA USA: 'Online Sales' is About Understanding Our Customer. We Listen,We Apply,We Grow!
GuideWell Connect, Jacksonville, FL USA: A Healthy Mouth Goes Beyond a Smile

Sales Support Team of the Year - Business Services Industries
FINALISTS:
IBM, Tokyo, Japan: STS Support in Efficiency of Sales Activities for Growing
iHeartMedia, Inc., New York, NY USA: iHeartMedia National Inside Sales Coordinators

Sales Support Team of the Year - Other Service Industries
FINALISTS:
FIS, Jacksonville, FL USA: FIS Global Sales Enablement Team
GN ReSound, Bloomington, MN USA: GN ReSound’s Strategic Sales Investment Bolsters Performance, Sets Records

Sales Support Team of the Year - Technology Industries
FINALISTS:
IBM, Armonk, NY USA: IBM Sales Transaction Support Team Accelerates Agile Adoption
IBM, Armonk, NY USA: Process automation for client unique invoice in Japan
IBM, Armonk, NY USA: RPA BotCamp - start small grow big
IBM, Armonk, NY USA: Sales Scheme Optimization for IBM Bluemix® Infrastructure in Japan
IBM, Tokyo, Japan: IBM Japan – Enabling Contract Negotiation with Contract Reference empowered by Watson

Sales Support Team of the Year - All Other Industries
FINALIST:
GuideWell Connect, Jacksonville, FL USA: Racing to the Finish Line

Sales Operations Team of the Year
FINALISTS:
DISH Network, Roseland, NJ USA: DISH Direct Sales
GuideWell Connect, Jacksonville, FL USA: Operating Precision: Not just for Surgeons
GuideWell Connect, Jacksonville, FL USA: Building a Better Mouse Trap
HomeServe USA, Norwalk, CT USA: Delivering Sales Excellence - People not Products
iHeartMedia, Inc., New York, NY USA: iHeartMedia National Inside Sales Coordinators
nThrive, Alpharetta, GA USA: nThrive Sales Operations Team
Sales Partnerships, Inc., Broomfield, CO USA: Sales Partnerships Operational Excellence
SAP America, Newtown Square, PA USA: Creating and Running a Successful Global Sales Operations Model
VXI Global Solutions, Los Angeles, CA USA: Sales and Culture Training Increases Revenue Per Agent, Per Transaction

Virtual Technology Sales Enablement and Pre-sales Team of the Year
FINALISTS:
Cisco Systems, Inc., San Jose, CA USA: Cisco Global Virtual Engineering (GVE) Organization
Empyrean Benefit Solutions, Inc., Houston, TX USA: Rethinking Strategies to Exceed Goals

Sales Management Team of the Year
FINALISTS:
DHL Express Oman, Muscat, Oman: Country Commercial Management Team-Oman
EFG Companies, Irving, TX USA: Achieving Sales Growth Through Client Engagement
iHeartMedia, Inc., New York, NY USA: iHeartMedia National Inside Sales Management Team
NCR Corporation, Duluth, GA, USA: NCR Corporation Sales Management Team
Warrantech, Bedford, TX USA: Warrantech Sales Team Creates FutureProof Protect – Connected Living Made Simple

SALES ACHIEVEMENT CATEGORIES

Sales Turnaround of the Year
FINALISTS:
DHL Express Nigeria, Isolo, Lagos, Nigeria: DHL NG Sales
IBM, Armonk, NY USA: Achieving Excellence in Distributed Software Product Introduction
Mondelez International Turkey, Kocaeli, Turkey: Localization of Gifting & Offering Business

Sales Growth Achievement of the Year - Banking & Insurance
FINALISTS:
GuideWell Connect, Jacksonville, FL USA: A Healthy Mouth Goes Beyond a Smile
VakifBank, Istanbul, Turkey: VakifBank Mobile Field Sales (MFS) Application
Yapi Kredi Bank, Istanbul, Turkey: Yapi Kredi Bank Customer Relations Center Sales Growth

Sales Growth Achievement of the Year - All Other Industries
FINALISTS:
Delta Vacations, Minot, ND USA: Delta Vacations Sales Growth
Firebird Tours, Ft Lauderdale, FL USA: Thank you 2017. Welcome 2018!
iHeartMedia, Inc., New York, NY USA: iHeartMedia National Inside Sales Growth Achievement
Makers Nutrition, Hauppauge, NY USA: Makers Nutrition Sales Growth Achievement
SoftPro, Raleigh, NC USA: SoftPro Sales Team Growth Achievement

Best Use of Technology in Sales - Banking, Financial Services & Insurance
FINALISTS:
Garanti Bank, Istanbul, Turkey: STEP: A Seamless Workplace & Bank in a Tablet
Mercer Consumer, Des Moines, IA USA: Short-term Recovery Predictive Model
VakifBank, Istanbul, Turkey: VakifBank Mobile Field Sales (MFS) Application

Best Use of Technology in Sales - Business Services
FINALISTS:
MTC Performance, Schaumburg, IL USA: MTC Performance’s Pro Series Automated Sales Incentive Software
nThrive, Alpharetta, GA USA: nThrive
Optymyze, Chester, PA USA: Optymyze Offers Blue Cross Blue Shield of Massachusetts Accuracy, Flexibility and Scalability
Sales Partnerships, Inc., Broomfield, CO USA: Big Data and Machine Learning Transforming Sales Recruiting
Sales Partnerships, Inc., Broomfield, CO USA: GIS and AI Redefining Territory Management from Sales Partnerships
TTEC, Englewood, CO USA: Integrating Advanced Analytics with Sales Expertise Yields Big Value for Clients

Best Use of Technology in Sales - All Other Industries
FINALISTS:
Adobe Systems Incorporated, San Jose, CA USA: Adobe: Data Technology to Reveal Untapped Opportunities
Delta Vacations, Minot, ND USA: Delta Vacations - Navigator
SAP America, Newtown Square, PA USA: Improving Account Executive Productivity with Deal Manager
Ultimate Software, Weston, FL USA: Ultimate Customer Success Portal Delivers Results with 80% Increase in Satisfaction
Zelis Payments, Clearwater, FL USA: Zelis Payments' Lead Management System Enhancements increase Sales and Decrease Churn

Demand Generation Program of the Year
FINALISTS:
Beyond Codes Inc., Simi Valley, CA USA: Beyond Codes’ Demand Generation Program
GO Fuel Stations Inc, Istanbul, Turkey USA: GO New Generation Fuel Stations - Increasing Customer Engagement >> Increasing Sales
Mercer Consumer, Des Moines, IA USA: NEA CarePlus Video II
PowerSchool Group, LLC, Folsom, CA USA: Powering Demand-Gen with a Tour of the Future
WePay, a Chase company, Redwood City, CA USA: Reimagining Demand Generation Fundamentals When More Falls Short

Outbound Marketing Program of the Year
FINALISTS:
Mercer Consumer, Des Moines, IA USA: Dental Insurance Mailing
Mercer Consumer, Des Moines, IA USA: SUV Auto/Home Oversized Postcard Self-Mailer
Outsell, Minneapolis, MN, and DSplus, New York, NY USA: 2018 Toyota C-HR Launch Campaign

Inbound Marketing Program of the Year
FINALISTS:
Birevim A.S., Istanbul, Turkey: Birevim A.S. Inbound Marketing Program
Mercer Consumer, Des Moines, IA USA: Long-Term Care Mailing
WePay, a Chase company, Redwood City, CA USA: Thinking Bigger & Better When More Inbound Fails
Wyndham Vacation Ownership, Orlando, FL USA: In-Bound Call Transfer Program

Sales Process of the Year
FINALISTS:
DISH Network, Roseland, NJ USA: DISH Direct Sales
GuideWell Connect, Jacksonville, FL USA: Operating Precision: Not just for Surgeons
NCR Corporation, Duluth, GA, USA: Driving Adoption Through Six Workstreams
sahibinden.com, Istanbul, Turkey: PUSULA
Sales Partnerships, Inc., Broomfield, CO USA: The Science of Sales with Sales Partnerships
SAP America, Newtown Square, PA USA: Managing Pipeline Health to Ensure Success
Yapi Kredi Bank, Istanbul, Turkey: Yapi Kredi Bank Call Center Personal Loan Direct Sales

Sales Training or Coaching Program of the Year - Business Services Industries
FINALISTS:
Advantexe Learning Solutions, West Conshocken, PA USA: Developing empathy skills to build long-term customer relationships
Bloomfire, Austin, TX USA: Turn Insights Into Action With Bloomfire's Insights Platform
iHeartMedia, Inc., New York, NY USA: iHeartMedia National Inside Sales Training and Coaching Program
iProspect, Boston, MA USA with Richardson, Philadelphia, PA USA: iProspect Implements Agile, Scalable, and Highly Relevant Sales Program to Gain Results
RAIN Group, Framingham, MA USA: cStor wins significantly more sales, improves profit margin, and increases productivity

Sales Training or Coaching Program of the Year - Other Service Industries
FINALISTS:
Bloomfire, Austin, TX USA: How Bloomfire Knowledge Sharing Platform Make Financial Advisor Training More Effective
Forrest Performance Group (FPG), Fort Worth, TX USA: FPG's Sales Training or Coaching Program: Service Unleashed
GuideWell Connect, Jacksonville, FL USA: Shopping is the Secret to Our Success
Invenio Solutions, Austin, TX USA: Inveniology - Invenio's Proprietary Approach to the Science of Sales
Mondelez International Turkey, Kocaeli, Turkey: The Game for 6 Steps of A Call
NCR Corporation, Duluth, GA, USA: Six Workstreams with a Single Focus

Sales Training or Coaching Program of the Year - Technology Industries
FINALISTS:
IBM, Armonk, NY USA: IBM Accelerate - Becoming Agile and Excellence in Training Delivery
IBM, Armonk, NY USA: Sales Incentives Workshop
ServiceNow, Santa Clara, CA: “Elevate”
VMware, Palo Alto, CA USA: Solution Architect (SA) Training

Sales Training or Coaching Program of the Year - All Other Industries
FINALISTS:
Bausch and Lomb, Rochester, NY USA with Richardson, Philadelphia, PA USA: New Selling Approach for Bausch + Lomb Results in 11% Increase in Market Share
Bridgestone Americas & SweetRush, Nashville, TN & San Francisco, CA USA: Bridgestone Education Network: Winning the Hearts and Minds of a Non-Captive Sales Training Audience
HUB International, Chicago, IL USA: HUB Sales Force Development's Path to Validation Program
Marine Corps Recruiting Command, Quantico Station, VA USA: National Training Team, Marine Corps Recruiting Command
UNIQ Training and Consultancy, Istanbul, Turkey: UNIQ Training and Consultancy

Sales Meeting of the Year
FINALISTS:
Netchex, Covington, LA USA: Netchex’s Netconnect Rocks the ‘80s
Western & Southern Life, Cincinnati, OH USA: 2017 Leaders Sales Meeting, Maui, HI
Zelis Healthcare, Bedminster, NJ USA: Zelis Healthcare's 2017 Client Forum - Accelerating Together

Award for Innovation in Sales - Business Services Industries
FINALISTS:
Alliance Data, Columbus, OH USA: Frictionless Mobile Credit
Sales Partnerships, Inc., Broomfield, CO USA: Sales Partnerships Innovating Sales Recruiting using Big Data and AI

Award for Innovation in Sales - Other Service Industries
FINALISTS:
nThrive, Alpharetta, GA USA: nThrive Strategic Solutions
Warrantech, Bedford, TX USA: Warrantech FutureProof Protect
Wyndham Vacation Ownership, Orlando, FL USA: Wyndham Rewards Points Pack

Award for Innovation in Sales - Technology Industries
FINALISTS:
Apttus, San Mateo, CA USA: Apttus Max – World’s 1st Quote-to-Cash Intelligent Agent
IBM, Armonk, NY USA: ASK Watson Incentives Cognitive Chatbot
SAP, Newtown Square, PA USA: SAP's Leading Sales Transformation Masters Program
Sungard Availability Services, Wayne, PA USA: Sungard AS’s Deal Management System accelerates deal execution times by 40%, improves accuracy

Award for Innovation in Sales - All Other Industries
FINALISTS:
Birevim A.S., Istanbul, Turkey: Birevim A.S. Innovation in Sales
EMKAY Inc, Itasca, IL USA: A Comprehensive Guide to Constructing a Corporate Fleet
M Partners Ltd, South Godstone, Surrey, United Kingdom: Cost of Ownership not Machine Price
SomethingNew, LLC, Madison, CT USA: You have to be constantly innovative when your company name is SomethingNew!

SALES DISTINCTION CATEGORIES

Sales Distinction of the Year - Computer Software
FINALISTS:
Intermedia, Mountain View, CA USA: Intermedia’s new sales structure ignites record company growth
Social Sentinel, Inc.; Burlington, VT USA: Social Sentinel - A Success Story
SoftPro, Raleigh, NC USA: SoftPro Sales Team Distinction

Sales Distinction of the Year - Distribution & Transportation
FINALIST:
DHL Express, Beirut, Lebanon: DHL Express Tripoli Service Point

Sales Distinction of the Year - Financial Services
FINALISTS:
Birevim A.S., Istanbul, Turkey: Birevim A.S. Sales Distinction
Sales Partnerships, Inc., Broomfield, CO USA: Sales Partnerships Financial Services Sales Teams Grow to $2B in Sales

Sales Distinction of the Year - Hospitality & Tourism
FINALIST:
Delta Vacations, Minot, ND USA: Delta Vacations Sales Distinction

Sales Distinction of the Year - Industrial & Manufacturing
FINALIST:
M Partners Ltd, South Godstone, Surrey, United Kingdom: Real Cost of Ownership

Sales Distinction of the Year - All Other Industries
FINALISTS:
EMKAY Inc, Itasca, IL USA: Fleet Management Company Signs Manufacturing Powerhouse Tesla
Sales Partnerships, Inc., Broomfield, CO USA: Sales Partnerships Lighting Up Results for Solar Sales

CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES

Front-Line Customer Service Professional of the Year - Business Services Industries
FINALISTS:
Runzheimer, Waterford, WI USA: Mardell Cook: Exceptional Customer Care 
V Digital Services, Phoenix AZ USA: Megan Esposito, Senior Account Manager 

Front-Line Customer Service Professional of the Year - Financial Services Industries
FINALISTS:
AllClear ID, Austin, TX USA: Henry Vines, Licensed Fraud Investigator
Allianz Global Assistance, Richmond, VA USA: Greg Smith, Call Center Sales Specialist

Front-Line Customer Service Professional of the Year - Other Service Industries
FINALISTS:
American Airlines, Ft. Worth, TX USA: Gloria “Maytee” Miller, Customer Relations Representative
Delta Vacations, Minot, ND USA: Rob Hoffart, Advanced Support Representative
Farbman Group, Southfield, MI USA: Christina Dibartolomeo, Vice President of Client Relations
HomeServe USA, Norwalk, CT USA: TaNesha Townsend - Caring for Customers Stronger than any Hurricane!
Kansas Turnpike Authority, Wichita, KS USA: Heather Kord, Customer Service Extraordinaire
Sun Basket, San Jose, CA USA: Fulgencio Eres, Front-Line Customer Service Professional
Sun Basket, San Jose, CA USA: Elena Gatmaltan, Front-Line Customer Service Professional
Wyndham Vacation Ownership, Orlando, FL USA: Megan Picard, Representative, Vacation Planning Center

Front-Line Customer Service Professional of the Year - Technology Industries
FINALISTS:
Carbonite, Inc., Lewiston, ME USA: Mitchell Nemeth: Taking Customer Service to a New Level!
eMoney Advisor, LLC, Radnor, PA USA: Teale McIntosh, Success Coach
MetTel, New York, NY USA: MetTel’s Meagan Abeltin Raises the Bar, Over and Over Again
Mitsubishi Electric US, Inc, Visual and Imaging Systems Division, Cypress, CA USA: Ken Reddick, Priority Support
Network Alliance, Inc., Reston, VA USA: Corey Orr, Help Desk Analyst
Openlink Financial, Uniondale, NY USA: Charles Eberhardt Champions World-Class Customer Experience at Openlink
Park Place Technologies, Cleveland, OH USA: Mitch Cambareri, Advanced Engineer
PlanGrid, San Francisco, CA USA: Crystal Ross: Putting the “Hero” in Customer Support Hero
SmartLinx Solutions, Edison, NJ USA: Brandon Tahquette, Customer Support Specialist

Front-Line Customer Service Professional of the Year - All Other Industries
FINALISTS:
Albridge, Pennington, NJ USA: Newry Bannish, Senior Client Services Representative
Delta Air Lines, Atlanta, GA USA: Bev Griffith, CVG Customer Experience Specialist
Delta Air Lines, Atlanta, GA USA: Cisley Webster, ATL Customer Experience Specialist
Delta Air Lines, Atlanta, GA USA: Joann Gibler, MSP Premium Sales & Service
Delta Air Lines, Atlanta, GA USA: Katie Suitter, MSP Premium Sales & Service Specialist
Delta Air Lines, Atlanta, GA USA: Kristen Kimber - SLC Premium Sales & Service, Tina Hsu - Executive Sales & Service Specialist
Delta Air Lines, Atlanta, GA USA: Rachel Padur, CVG Customer Experience Specialist Brand Advisor
Delta Air Lines, Atlanta, GA USA: Tara Stroman, ATL Brand Advisor Reserve
Delta Defense, West Bend, WI USA: Chantal Schroer: “Lightning fast Service; Thunderous Empathy”
DHL Express South Africa, Johannesburg, South Africa: Andile Nhlapo, Customer Service Professional
VIZIO Inc., Irvine, CA USA: The Curious Case of Lucas Boddy

Back-Office Customer Service Professional of the Year - Business Services Industries
FINALIST:
DiCentral Corporation, Houston, TX USA: Kayla Adair, EDI Onboarding and Connections Lead

Back-Office Customer Service Professional of the Year - Financial Services Industries
FINALISTS:
CSA Travel Protection-Generali Global Assistance, San Diego, CA USA: CSA-Generali’s Lupe Zepeda, Back-Office Customer Service Professional
FIS Payments, Jacksonville, FL USA: Christine Mejia, Senior Director for Center of Excellence Team, FIS Payments
Mass Mutual Life Insurance Company, Springfield, MA USA: Enrico Hamilton, Back-Office Customer Service Professional
Mass Mutual Life Insurance Company, Springfield, MA USA: Ryan Vigil - Back Office Service Professional

Back-Office Customer Service Professional of the Year - Other Service Industries
FINALISTS:
Flight Centre, Montvale, NJ USA: Colleen Eaton, Corporate Applications Support Analyst with Corporate Solutions at FCM
Sun Basket, San Jose, CA USA: Johnny Vu - Back-Office Customer Service Professional
Wyndham Vacation Ownership, Orlando, FL USA: Judy House, Administrative Assistant

Back-Office Customer Service Professional of the Year - Technology Industries
FINALISTS:
Carbonite, Inc., Lewiston, ME USA: Becky Allen: Customer Care's Source of Strength, Agility and Execution
eMoney Advisor, LLC, Radnor, PA USA: Melissa Houlemarde, Operations Specialist

Back-Office Customer Service Professional of the Year - All Other Industries
FINALISTS:
DHL Express Peru, Lima, Perú: El Empleado del Año 2017 DHL Express: Cesar Batallanos
DHL Express South Africa, Johannesburg, South Africa: Chad Vaughn, Key Accounts Executive
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Ms. Nhi, Customer Care Advisor - Rise the voice of customer centricity values
HomeServe USA, Norwalk, CT USA: Monica Edelen - Maximizing Collection Rates that Benefits Consumers
Vivint Solar, Lehi, UT USA: Anna Hales, Training Lead
Vivint Solar, Lehi, UT USA: Charles Machinski, Quality Assurance Auditor
VIZIO Inc., Irvine, CA USA: Vanessa ‘The Kraken’ Kranig, International Service Coordinator

Young Customer Service Professional of the Year - Business Services Industries
FINALISTS:
Runzheimer, Waterford, WI USA: Trevor “Exceed Customer Expectations” Doetsch
V Digital Services, Phoenix AZ USA: Pablo Villalpando, SEO Specialist

Young Customer Service Professional of the Year - Other Service Industries
FINALISTS:
Sun Basket, San Jose, CA USA: Kim Ngan Lam - Young Customer Service Professional
Sun Basket, San Jose, CA USA: Kristen Barnes - Young Customer Service Professional

Young Customer Service Professional of the Year - Technology Industries
FINALISTS:
eMoney Advisor, LLC, Radnor, PA USA: Danielle White, Success Coach
Securus Technologies, Dallas, TX USA: Zelperita Jackson, Customer Service Manager
SmartLinx Solutions, Edison, NJ USA: Thomas VanAntwerp, Customer Support Team Leader

Young Customer Service Professional of the Year - All Other Industries
FINALISTS:
DHL Express, Nairobi, Kenya: Albert Nganga, Certified International Specialist
DHL Express South Africa, Johannesburg, South Africa: Busisiwe Tshabalala, Frontline Supervisor
Vivint Solar, Lehi, UT USA: Cory Bobrowski, Default Manager
VIZIO Inc., Irvine, CA USA: Justin Chilton has a 'quick question'
VIZIO Inc., Irvine, CA USA: Whitney McAlexander, Young Customer Service Professional

Customer Service Manager of the Year - Transportation
FINALISTS:
Delta Air Lines, Atlanta, GA USA: Marlon Carter, SLC Customer Service Manager
DHL Express Zimbabwe, Bulawayo, Zimbabwe: Vee Rwodzi, Head of Customer Service
DHL International (Zambia) Limited, Lusaka, Zambia: Siamatendu Konayuma, Zambia CS Manager 2017

Customer Service Manager of the Year - All Other Industries
FINALISTS:
Carbonite, Inc., Lewiston, ME USA: John Marshall: Self-Service Hero
Donan, Louisville, KY USA: Amanda Prewitt, Client Services Manager
FIS Payments, Jacksonville, FL USA: Jenniffer Brazon, AVP of Dispute & Chargeback Services, FIS Payments
Flight Centre, Montvale, NJ USA: Marisol Marzette, Team Leader, Corporate Solutions Team
Overstock.com, Midvale, UT USA: Tyler Gardner, Customer Service Manager
Rimini Street, Inc. Las Vegas, NV USA: Jennifer Perry, Leading a Global SAP Support Team to Provide World-Class Customer Service
Studio Republic, Maroochydore, QLD, Australia: Lana Turner, Customer Service Manager
Sun Basket, San Jose, CA USA: Jon Ngo, Customer Service Manager
VIZIO Inc., Irvine, CA USA: Leah Anderson, Service and Support Team Supervisor

Customer Service Leader of the Year - Computer Software Industry
FINALISTS:
Bolt On Technology, Southampton, PA USA: Wilmarie Perez, Customer Service Leader
Carbonite, Inc., Lewiston, ME USA: Robert Frost, Vice President
Druva Inc., Sunnyvale, CA USA: Sunil Wadhwa - Druva's Fearless Leader
Rimini Street, Inc. Las Vegas, NV USA: Craig Mackereth, Group Vice President of Global Application Support

Customer Service Leader of the Year - Transportation Industry
FINALISTS:
Delta Air Lines, Atlanta, GA USA: KarolRae Rokala - IRC Customer Experience Global Ticketing Specialist
DHL Express Bangladesh, Dhaka, Bangladesh: Mahmud Bin Alam, National CS Manager
DHL Express, Nairobi, Kenya: Jane Karugi, Head of Customer Service

Customer Service Leader of the Year - All Other Industries
FINALISTS:
ARIIX, Bountiful, UT USA: Cameron Bott, Vice President of Partner Support
FIS Payments, Jacksonville, FL USA: Brian O'Neill, SVP & Chief Client Officer, FIS Payments
Mass Mutual Life Insurance Company, Springfield, MA USA: Marilyn Edstrom, Customer Service Leader
Overstock.com, Midvale, UT USA: Brian Popelka, Customer Service Leader
Stewart, A Xerox Company, Mount Laurel, NJ USA: Joe Mangiaracina, Customer Service Leader
Sun Basket, San Jose, CA USA: Shawn Satterfield, SNR Operations Manager
VIZIO Inc., Irvine, CA USA: Derek Teut, Senior Director of Support

Contact Center Professional of the Year
FINALISTS:
Allianz Global Assistance, Richmond, VA USA: Greg Smith, Call Center Sales Specialist
Carbonite, Inc., Lewiston, ME USA: Marshall Milinazzo,: Leader in Call Center Optimization and Product Focus
DHL Express South Africa, Johannesburg, South Africa: Thabiso Aphane, Business Support Analyst
HomeServe USA, Norwalk, CT USA: Jimmy Patterson - Passionately Leading our People to Service Excellence
VIZIO Inc., Irvine, CA USA: Drew Goodell-Rains, Administrator of the VIZIO KBase
Wyndham Vacation Ownership, Orlando, FL USA: Dulce Garcia, Contact Center Representative

Contact Center Manager of the Year
FINALISTS:
Carbonite, Inc., Lewiston, ME USA: Kevin Bechard: A True Manager and Leader
VIZIO Inc., Irvine, CA USA: JB Pettiecord - Simply the Best

Contact Center Leader of the Year
FINALISTS:
Albridge, Pennington, NJ USA: Natasha Horn, Vice President
Carbonite, Inc., Lewiston, ME USA: Laurie Danforth: A True Contact Center Leader!
Delta Vacations, Minot, ND USA: Shelley Knight, Vice President, Customer Engagement Center (CEC)
FIS Payments, Jacksonville, FL USA: Barbara Hunter, VP Dispute and Chargeback Services, FIS Payments
OptumRx, Costa Mesa, CA USA: Richard Gross, Call Center Director
Response, Lindon, UT USA: Kent North, Executive Vice President
VIZIO Inc., Irvine, CA USA: Scott Patten, Senior Vice President of Support
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: John Bailey, Vice President

CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES

Customer Service Team of the Year - Recovery Situation - Financial Services Industries
FINALISTS:
Assurant, Atlanta, GA USA: Helping Homeowners Recover Quickly From a Disaster
InsureMyTrip, Warwick, RI USA: Team recovers $1M in delayed or denied travel insurance claims through Anytime Advocates© program
John Hancock Financial Services, Boston, MA USA: Aligning Partnerships and Locations
John Hancock Financial Services, Boston, MA USA: A Business Unit Ripe for Change!
Seven Corners, Carmel, IN USA: Turn-Around of Customer Service

Customer Service Team of the Year - Recovery Situation - Other Service Industries
FINALISTS:
Arzum, Istanbul, Turkey: After Sales Services Operational Renewal
DHL Express, Bucharest, Romania: DHL Romania Customer Service Engagement & Turnover Recovery 2017
UPMC Health Plan, Pittsburgh, PA USA: UPMC Member Services Team

Customer Service Team of the Year - Recovery Situation - Technology Industries
FINALISTS:
BlueCat Networks, Toronto, ON Canada: BlueCat's Smart Meter Recovery
Dell Technologies, Round Rock, TX USA: Dell's Social Media Support
VIPRE Security, Clearwater, FL USA: VIPRE Security Incident Response Team

Customer Service Team of the Year - Recovery Situation - All Other Industries
FINALISTS:
Cross Country Home Services, Fort Lauderdale, FL USA: Cross Country Home Services Beats the Summer Heat & Delivers Customer Service Excellence in 2017
DHL Express Honduras, San Pedro Sula, Cortes, Honduras: Great Service Recovery in Difficult Times
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Passion for Excellence and reliability in any situation
First American Database Solutions, Santa Ana, CA USA: The Importance of SOPs, CRM and Organized Workflow in Client Services
Hisense USA Corporation, Suwanee, GA USA: Hisense USA Service Team
VIZIO Inc., Irvine, CA USA: VIZIO Executive Resolution Team – Offering options to reach a resolution in a Recovery Situation

Customer Service Complaints Team of the Year - Financial Services Industries
FINALISTS:
FIS Payments, Jacksonville, FL USA: FIS Payments' Customer Service Complaints Team - Dispute & Chargeback Services
Future Generali India Insurance Company Ltd., Mumbai, India: Grievance-Management & Beyond
InsureMyTrip, Warwick, RI USA: Team recovers $1M in delayed or denied travel insurance claims through Anytime Advocates© program
John Hancock Financial Services, Boston, MA USA: Customer Service Driving Reputation and Sales
Mr. Cooper, Dallas, TX USA: The New Way of Handling Customer Complaints
Social Finance, San Francisco, CA USA: The SoFi Sharks

Customer Service Complaints Team of the Year - Other Service Industries
FINALISTS:
American Airlines, Ft. Worth, TX USA: Michelle Wanzo and Donna Turilli of Customer Relations’ “Elevation Team”
DHL Express UK Ltd, Castle Donington, Derbyshire, United Kingdom: DHL Express UK Delivery & Logistics Team
NorthStar Home, Orem, UT USA: NorthStar Home Complaints Team

Customer Service Complaints Team of the Year - Technology Industries
FINALISTS:
Carbonite, Inc.,Lewiston, ME USA: Carbonite Service Recovery Unit: No Customer Left Behind!
Securus Technologies, Dallas, TX USA: Securus Technologies' Corporate Escalations Team

Customer Service Complaints Team of the Year - All Other Industries
FINALISTS:
DHL Express Ecuador, Quito, Ecuador: DHL Express Ecuador Customer Service Complaints Team
DHL Express South Africa, Johannesburg, South Africa: Customer Service Complaints Team
HomeServe USA, Norwalk, CT USA: Customer Advocacy - Offering Real Time Resolutions when Customers are in Need
Vivint Solar, Lehi, UT USA: ERT - Executive Resolutions Team
VIZIO Inc., Irvine, CA USA: VIZIO’s Executive Resolution Team

Front-Line Customer Service Team of the Year - Business Services Industries
FINALISTS:
AnswerPro Limited, Mission, KS USA: Live operators offer customized answering services 365 days a year.
FreshBooks, Toronto, ON, Canada: Investing in Rockstar Happiness to Create Extraordinary Experiences
Runzheimer, Waterford, WI USA: Exceeding Industry Standards to Deliver Best Customer Service 

Front-Line Customer Service Team of the Year - Financial Services Industries - Less than 100 Employees
FINALISTS:
AllClear ID, Austin, TX USA: AllClear ID's Fraud Investigations Team
Divido, London, United Kingdom: Divido's Amazing Client Success Team
John Hancock Financial Services, Boston, MA USA: Employee Engagement and Customer Loyalty
John Hancock Financial Services, Boston, MA USA: Going Beyond Regulatory and Industry Changes

Front-Line Customer Service Team of the Year - Financial Services Industries - 100 or More Employees
FINALISTS:
Allianz Global Assistance, Richmond, VA USA: Allianz Global Assistance Front-Line Customer Service Team
GuideWell Connect, Jacksonville, FL USA: Saving Time + Saving Money = Customer Delight
Intelenet Global Services, Mumbai, India: Success Story of Team Barclaycard at Intelenet: End to End Cards Management Value Chain
SelectAccount, Eagan, MN USA: SelectAccount's Everyday Heroes
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Dedicated Client Services Team

Front-Line Customer Service Team of the Year - Other Service Industries
FINALISTS:
60K Ltd., Sofia, Bulgaria: 60K - Thomas Cook Front-Line Team
ClassicCars.com, Phoenix, AZ USA: Customer Service: A Human Touch
DHL Express United Arab Emirates, Dubai, UAE: DHL AE Entry Management Team
Grosvenor Services, Dublin, Ireland: The Grosvenor Customer Care Centre - Customer focused, process driven.
Studio Republic, Maroochydore, QLD, Australia: Studio Republic Front-Line Customer Service Team
Swanson Health Products, Fargo, ND USA: Customer Service Impact Plan, Gaining Better Efficiency & Skills Without Diminishing Quality
Travelzoo, New York, NY USA: Delivering 100% Satisfaction, 100% of the Time

Front-Line Customer Service Team of the Year - Technology Industries - Computer Services & Software - Less Than 100 Employees
FINALISTS:
Biscom, Chelmsford, MA USA: Biscom Customer Service Goes Above and Beyond
DATABASICS, Reston, VA USA: “I have never received customer support on this level.”
Fluxx, San Francisco, CA USA: Fluxx Supports the Community
Grovo, New York, NY USA: Grovo Reinvents Its Award-Winning Customer Experience, Launches New Product Driven By Customer Feedback
Network Alliance, Inc., Reston, VA USA: The Network Alliance Support Center drives scalability and client satisfaction to record-high levels
NGINX, Inc., San Francisco, CA USA: NGINX Customer Support Team
Pushpay Holdings Limited, Redmond, WA USA: Pushpay - Personalized Customer Experience
Replicon, Inc., Redwood City, CA USA: Ensuring Not Just Customer Satisfaction, but Also Customer Delight
Riva CRM Integration, Edmonton, AB, Canada: One Goal: Customer Delight!
SmartLinx Solutions, Edison, NJ USA: Solutions Delivery Team
Social Sentinel, Inc.; Burlington, VT USA: A Client Success Story

Front-Line Customer Service Team of the Year - Technology Industries - Computer Hardware & Software - 100 or More Employees
FINALISTS:
Achievers, Toronto, ON Canada: Achievers Client Support Team Exemplifies Company Core Value: Focus on Customer Happiness
BlueCat Networks, Toronto, ON Canada: BlueCat Enterprise Support
DataCore Software, Fort Lauderdale, FL USA: DataCore Software Worldwide Support Team
Druva Inc., Sunnyvale, CA USA: Druva's Awesome Customer Service Team
etouches, Norwalk, CT USA: etouches' Client-Facing Customer Service Team
Intuit Inc., Mississauga, ON, Canada: Intuit's Frontline Care Team: Empowering Prosperity around the World
MediaRadar, Inc., New York, NY USA: The Personal, Customizable, Scalable Approach to Ad Tech
Other World Computing, Woodstock, IL USA: Other World Computing Front-Line Customer Team
PlanGrid, San Francisco, CA USA: How PlanGrid's Support team is laying the foundation for customer success
Rimini Street, Inc. Las Vegas, NV USA: Rimini Street Oracle Support Team Redefines Enterprise Software Support

Front-Line Customer Service Team of the Year - Technology Industries - Telecommunications
FINALISTS:
Access One Inc, Chicago, IL USA: Beyond the Scope
Active Digital, Tunbridge Wells, Kent United Kingdom: Active Digital’s Active Gurus – The Ultimate Front-line Team
Comcast, Philadelphia, PA USA: Leading the Comcast Customer Experience Transformation
j2 Global, Inc., Ottawa, ON Canada: J2 Global Fax Support Team

Front-Line Customer Service Team of the Year - All Other Technology Industries
FINALISTS:
eMoney Advisor, LLC, Radnor, PA USA: Embracing Agile Support via Technology and Training
Nasdaq Corporate Solutions, New York, NY USA: Nasdaq Boardvantage - Coming Together for the Client Experience
Securus Technologies, Dallas, TX USA: Securus Technologies’ Video Visitation Team
SignUpGenius, Charlotte, NC USA: SignUpGenius’ Scrappy Support Team
Stewart, a Xerox Company, Mt. Laurel, NJ USA: Rolling Out Managed Print Services for New Jersey's Largest Healthcare Provider

Front-Line Customer Service Team of the Year - All Other Industries - Less than 100 Employees
FINALISTS:
Albridge, Pennington, NJ USA: Albridge Frontline Client Service Team
Competence Call Center, Vienna, Austria: Nespresso & CCC
Cyberscout (formerly IDT911), Scottsdale, AZ USA: CyberScout's team helps consumers after Equifax data breach
DHL Express Bangladesh, Dhaka, Bangladesh: DHL Express Bangladesh Front Line Team
DHL Express Bahrain, Manama, Bahrain: Bahrain Country Office Team!
DHL Express South Africa, Johannesburg, South Africa: DHL SA Front-Line Customer Service Team
DHL Uruguay SRL, Canelones, Uruguay: DHL Express Uruguay Front-Line Customer Service Team

Front-Line Customer Service Team of the Year - All Other Industries - 100 or More Employees
FINALISTS:
Borusan Otomotiv Ithalat ve Dagitim A.S., Istanbul, Turkey: A “MINI” Wedding Story
CubeSmart Self Storage, Malvern, PA USA: Why Commitment To Service Is The Key To Success
Delta Defense, West Bend, WI USA: USCCA Member services - Rolling with the punches.
HomeServe USA, Norwalk, CT USA: RM WOW - Driving Resolutions with Integrity and Efficiency
Response, Lindon, UT USA: Customer Service Call Center Team Awesome
RXBAR, Chicago, IL USA: RXBAR's Front-Line Customer Service Team
United States Equestrian Federation, Lexington, KY USA: How Service Recovery helped the US Equestrian Customer Care Team
VIZIO Inc., Irvine, CA USA: VIZIO’s Team Saunders Has the Recipe for Success

Back-Office Customer Service Team of the Year - Business Services Industries
FINALISTS:
GoDaddy, Scottsdale, AZ USA: GoDaddy Workforce Management Team
HomeServe USA, Norwalk, CT USA: Enhancing the Customer Experience – A Process Study in Contractor Recruitment

Back-Office Customer Service Team of the Year - Financial Services Industries
FINALISTS:
FIS Payments, Jacksonville, FL USA: Client Relations Center of Excellence team, FIS Payments
Mass Mutual Life Insurance Company, Springfield, MA USA: Loan, Dividend, Cash Value, and Variable Life Back-Office Customer Service Team
Mass Mutual Life Insurance Company, Springfield, MA USA: Disability Income Back Office Operations Customer Service Team
Riversource Life Insurance at Ameriprise Financial, Minneapolis, MN USA: Lean collaboration for new team to achieve quality and timeliness goals
SurePayroll, Inc., Glenview, IL USA: The SurePayroll Taxes Paid and Filed Guarantee That Delivers
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Customer Experience Communications Team

Back-Office Customer Service Team of the Year - Other Service Industries
FINALISTS:
AVRS, Petaluma, CA USA: AVRS Back-Office Customer Service Team
DHL Express, Saudi Arabia, Al Khobar, Saudi Arabia: DHL Saudi Arabia Key Account Back Office Team
Sun Basket, San Jose, CA USA: Sun Basket Customer Service Operations
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Enrollment & COB Services

Back-Office Customer Service Team of the Year - Technology Industries
FINALISTS:
Achievers, Toronto, ON Canada: The Achievers Operations Team is Critical to Internal and External Customers
Albridge, Pennington, NJ USA: Albridge Contact Center- Back Office Team
Carbonite, Inc., Lewiston, ME USA: Carbonite Customer Care Readiness: Aligning Teams and Driving Success

Back-Office Customer Service Team of the Year - All Other Industries
FINALISTS:
Delta Air Lines, Atlanta, GA USA: SIN Queue Support Team
DHL Express South Africa, Johannesburg, South Africa: Back-Office Customer Service Team
DHL Express Vietnam, Ho Chi Minh City, Vietnam: The concrete team beyond crisis
EMKAY Inc, Itasca, IL USA: An Analytical Approach to Improving Business Performance
HomeServe USA, Norwalk, CT USA: Processing Payments to Ensure Premium Customer Service
Human Resources Authority, Ministry of Interior-Kingdom of Bahrain, Manama, Bahrain: Oracle Team
San Antonio Water System, San Antonio, TX USA: San Antonio Water System Billing Team
VIZIO Inc., Irvine, CA USA: Field Issue Tracking Team

Contact Center of the Year (Up to 100 Seats) - Business Services Industries
FINALISTS:
AnswerPro Limited, Mission, KS USA: AnswerPro Limited excels at handling more than 1M call transactions each year.
Runzheimer, Waterford, WI USA: Exceeding Industry Standards to Deliver Best Customer Service

Contact Center of the Year (Up to 100 Seats) - Financial Services Industries
FINALISTS:
Albridge, Pennington, NJ USA: Albridge Contact Center
EFG Companies, Irving, TX USA: Contact Center Enhancements for a Seamless Customer Service Experience
Future Generali India Insurance Company Ltd., Mumbai, India: One Passion, One Mission - Service Excellence
John Hancock Financial Services, Boston, MA USA: Going Beyond Regulatory and Industry Changes
PayLease, San Diego, CA USA: PayLease's Resident Service Team
SurePayroll, Inc., Glenview, IL USA: SurePayroll Contact Center Hits New Highs in Customer Feedback

Contact Center of the Year (Up to 100 Seats) - Other Service Industries
FINALISTS:
DHL Express Brazil LTDA, São Paulo SP, Brazil: 2017, The resilience year!
DHL Express United Arab Emirates, Dubai, UAE: DHL AE Contact Center
DHL International (Zambia) Limited, Lusaka, Zambia: Zambia Contact Center 2017

Contact Center of the Year (Up to 100 Seats) - Technology Industries
FINALISTS:
Autosoft, Inc, West Middlesex, PA USA: Autosoft Customer Success Center
AWeber - Email Marketing, Chalfont, PA USA: Remarkable Partnerships, Remarkable Experiences
Bottomline Technologies, Portsmouth, NH USA: Making sure every interaction makes a “delightful” impression
Buildium, Boston, MA USA: Buildium Customer Care: Maintaining high levels of service despite volume growth
DAT Solutions, Beaverton, OR USA: A Road to Professional Development, Caring Culture, and Customers for Life.
Druva Inc., Sunnyvale, CA USA: Druva's Cloud-based Contact Center
EventMobi, Toronto, ON, Canada: EventMobi's Customer Support Team
ISN, Dallas, TX USA: ISN Software Corporation
Pushpay Holdings Limited, Redmond, WA USA: Pushpay - Personalized Customer Experience

Contact Center of the Year (Up to 100 Seats) - All Other Industries
FINALISTS:
Borusan Otomotiv Ithalat ve Dagitim A.S., Istanbul, Turkey: Borusan Otomotiv Interaction Center
CubeSmart Self Storage, Malvern, PA USA: Customer Service Worthy of a WOW!
Delta Defense, West Bend, WI USA: USCCA/Delta Defense LLC: Crafting Legendary Customer Service
DHL Express Bangladesh, Dhaka, Bangladesh: DHL Express Bangladesh Contact Center
DHL Express Ecuador, Quito, Ecuador: Contact Center DHL Express Ecuador
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Strategy for a changing world- CONNECT Focus: work together to achieve excellence in everything we do
Dorel Juvenile, Columbus, IN USA: Dorel Juvenile Contact Center
Hawk Incentives, Lewisville, TX USA: Hawk Incentives Call Center
JM Bullion, Dallas, TX USA: JM Bullion Continues to Raise the Bar
Response, Lindon, UT USA: Customer Service and Call Center - Awesome Team

Contact Center of the Year (Over 100 Seats) - Business Services Industries
FINALIST:
GoDaddy, Scottsdale, AZ USA: GoDaddy - Shifting the global economy toward life-fulfilling independent ventures

Contact Center of the Year (Over 100 Seats) - Financial Services Industries
FINALISTS:
Allianz Global Assistance, Richmond, VA USA: Allianz Global Assistance Contact Center
Cathay Life Insurance Co., Ltd, Taipei, Taiwan: Cathay Life Insurance Contact Center
John Hancock Financial Services, Boston, MA USA: Employee Engagement and Customer Loyalty
Odeabank, Istanbul, Turkey: Odeabank Contact Center
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: National Services Group Contact Center
Yapi Kredi Bank, Istanbul, Turkey: Yapi Kredi Bank Customer Relations Center

Contact Center of the Year (Over 100 Seats) - Other Service Industries
FINALISTS:
60K Ltd., Sofia, Bulgaria: 60K Ltd. Contact Center
Alliance Data, Columbus, OH USA: Alliance Data Care Center
Delta Vacations, Minot, ND USA: Delta Vacations Customer Engagement Center
Marriott Vacation Club International, Orlando, FL USA: Marriott Vacation Club Owner Services

Contact Center of the Year (Over 100 Seats) - Technology Industries
FINALISTS:
Blackbaud, Inc., Charleston, SC USA: Restructured Support Organization Increases Efficiency and Customer Satisfaction at Blackbaud
Carbonite, Inc., Lewiston, ME USA: Carbonite Customer Care: One Extraordinary Contact Center
eMoney Advisor, LLC, Radnor, PA USA: Embracing Agile Support via Technology and Training
Empyrean Benefit Solutions, Inc., Houston, TX USA: A Hi-Touch Approach to Service for Total Benefits Administration Success
iiNet Ltd, Perth, WA, Australia: iiNet’s Virtual Contact Centre
SecurityMetrics, Orem, UT USA: Dedication to Quality Assurance and Data Accuracy
SolarWinds, Austin, TX USA: SolarWinds Technical Support

Contact Center of the Year (Over 100 Seats) - All Other Industries
FINALISTS:
DHL Express South Africa, Johannesburg, South Africa: Customer Service Contact Center
HomeServe USA, Norwalk, CT USA: Living our Customer Promise one call at a time
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Contact Center
VIZIO Inc., Irvine, CA USA: VIZIO Dakota Dunes Contact Center Has Found the Formula for Success
VXI Global Solutions, Los Angeles, CA USA: VXI – Contact Center Partner for the world’s leading brands

Customer Service Management Team of the Year
FINALISTS:
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Executive Management Team
FIS Payments, Jacksonville, FL USA: Client Relations Management Team, FIS Payments
Albridge, Pennington, NJ USA: Albridge Contact Center Management Team
DHL Express, Guatemala City, Guatemala: Small Contact Center Management Team
Druva Inc., Sunnyvale, CA USA: Druva's Exemplary Service Management team
HomeServe USA, Norwalk, CT USA: Driving the business forward during exceptional growth.
Overstock.com, Midvale, UT USA: Overstock.com Customer Care Management Team
PublicSchoolWORKS, Cincinnati, OH USA: PublicSchoolWORKS Client Services leadership team makes supporting customers more efficient and effective
Rimini Street, Inc. Las Vegas, NV USA: Management Lead Teams in the Relentless Pursuit of Providing the Best Customer Support in the Industry
Travelzoo, New York, NY USA: Lean Team Delivers Industry-Leading Results
VIZIO Inc., Irvine, CA USA: VIZIO Dakota Dunes Leadership Team

Customer Service Training Team of the Year - Business Services Industries
FINALIST:
SGEi, Las Vegas, NV USA: SGEi Customer Service Training Team Improves Sales and Service Training for Inspiration and Success

Customer Service Training Team of the Year - Financial Services Industries
FINALISTS:
FIS Payments, Jacksonville, FL USA: FIS Payments' Customer Service Training Team
John Hancock Financial Services, Boston, MA USA: The Shared Services Training & Development Team

Customer Service Training Team of the Year - Other Service Industries
FINALISTS:
MTM, Lake St. Louis, MO USA: MTM's Outstanding Customer Service Training Team
Overstock.com, Midvale, UT USA: Overstock.com Training Team

Customer Service Training Team of the Year - Technology Industries
FINALISTS:
BlueCat Networks, Toronto, ON Canada: BlueCat Training
Buildium, Boston, MA USA: Buildium Training Team: Finding a more efficient and effective way
ezCater, Boston, MA USA: No PowerPoints Here: How ezCater Enables Catering Miracles
ISN, Dallas, TX USA: ISN Software Corporation Customer Service Training Team
OmniUpdate, Camarillo, CA USA: Trained To Succeed

Customer Service Training Team of the Year - All Other Industries
FINALISTS:
Con Edison, New York, NY USA: R.I.S.E. Academy
Delta Vacations, Minot, ND USA: Delta Vacations Customer Engagement Center Training Team
DHL Express, Arnhem, The Netherlands: Dedicated agents; supporting their new colleagues and promoting our feedback culture
First American Database Solutions, Santa Ana, CA USA: First American DBS Client Service Training Team - Driving Customer Success by Driving Internal Success
Learning Tribes, Miami, FL USA: Learning Tribes - a training footprint
MRO Corp, Norristown, PA USA:MRO’s Customer Service Training Team
VIZIO Inc., Irvine, CA USA: VIZIO’s Customer Service Training Team– Tyrel Drey and Red Brown a Remarkable Two-Man Team

CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES

e-Commerce Customer Service Award - Computer Industries
FINALIST:
Carbonite, Inc., Lewiston, ME USA: Empowering Customers to Self-Serve 

e-Commerce Customer Service Award - Financial Services Industries
FINALIST:
Ally Bank, Detroit, MI USA: Ally Card Controls 

e-Commerce Customer Service Award - Other Service Industries
FINALISTS:
Con Edison, New York, NY USA: The Digital Customer Experience (DCX) Project
Invenio Solutions, Austin, TX USA: Invenio Digital - A turnkey, integrated, outsourced sales & marketing solution for the B2B SMB market 

e-Commerce Customer Service Award - Telecommunications Industries
FINALIST:
Comcast, Philadelphia, PA USA: Digital Customer Care at Scale 

e-Commerce Customer Service Award - All Other Industries
FINALISTS:
Delta Defense, West Bend, WI USA: USCCA/Delta Defense LLC Social Care Team-- Moderating the Masses: Serving Success 
Federal Motor Carrier Safety Administration (FMCSA), Washington, DC USA: FMCSA Pre-Employment Screening Program Enrollment Wizard 
QVC, West Chester, PA USA: QVC Expands e-Commerce Services to Exceed Customer Experience 

Best Use of Technology in Customer Service - Computer Industries
FINALISTS:
BlueCat Networks, Toronto, ON Canada: BlueCat Care Portal
Carbonite, Inc., Lewiston, ME USA: Seamless Acquisition Integration
CareerArc, Burbank, CA USA: CareerArc: Impactful Innovation & Client Success
Cisco Systems, Diegem, Belgium: Alfred -changing the way customer service departments are managed
Dell Technologies, Round Rock, TX USA: Use of Technology in Social Media For Customer Service
Druva Inc., Sunnyvale, CA USA: Druva's Innovatory use of technology for Customer Service
Guidebook, Inc., San Francisco, CA USA: From Coins to Computers: Using Technology to Advance Service at Guidebook
Leanplum, San Francisco, CA USA: The proactive client health monitor
Mozy by DELL, Draper, UT USA: What if you could solve your customers’ issues before they’re even aware of a pending problem?
ServiceNow, Santa Clara, CA USA: ServiceNow Delivers Customer Service
SmartLinx Solutions, Edison, NJ USA: Scorecards Enable Customer Health Monitoring and Value Confirmation

Best Use of Technology in Customer Service - Financial Services Industries - Insurance
FINALISTS:
Aflac, Inc., Columbus, GA USA: Aflac Technology Enhancements Further Elevate Industry-Leading Customer Focus
AkSigorta, Istanbul, Turkey: Better Customer Service and Stronger Customer Relationship
Assurant, Atlanta, GA USA: Agile Approach Improves the Customer Experience
USHEALTH Group, Inc., Fort Worth, TX USA: Our Vision for the Future,“The All-Seeing Customer Service Rep”: USHEALTH Group’s OZ CRM System

Best Use of Technology in Customer Service - All Other Financial Services Industries
FINALISTS:
Ally Bank, Detroit, MI USA: Ally Skill for Amazon Alexa
FIS Payments, Jacksonville, FL USA: FIS Payments' Customer Service Robotic Process Automation (RPA)
Forter, New York, NY USA: Forter Customer Service Support
John Hancock Financial Services, Boston, MA USA: Alexa Offering for John Hancock Investments Exchange Traded Funds Platform
John Hancock Financial Services, Boston, MA USA: Using Robotics to Stay Connected with our Clients
Nuance Communications, Inc. Burlington, MA USA: Pensiones BBVA Bancomer Strengthens Pension System with Voice Biometric
Nuance Communications, Inc. Burlington, MA USA: Virginia Credit Union (VACU) Brings Innovation and Security with Nuance Voice Biometrics
Yapi Kredi Bank, Istanbul, Turkey: Yapi Kredi Bank Contact Center One Direction Project

Best Use of Technology in Customer Service - Other Service Industries
FINALISTS:
1-800-Flowers.com, Carle Place, NY USA: How GWYN is Transforming Customer Service for 1-800-FLOWERS.COM, Inc.
Convergent Outsourcing, Inc. Renton, WA USA: Convergent Employee Scorecard - Employee Engagement & Gamification
Optum, Eden Prairie, MN USA: Optum: Enhancing the customer experience through AI persona-routing
UniFirst Corporation, Wilmington, MA USA: UniFirst Develops Information Management System To Improve Customer Service
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan's New Payment IVR

Best Use of Technology in Customer Service - Telecommunications Industries
FINALISTS:
Cisco Systems, Diegem, Belgium: Cisco Charlotte project: at the heart of quality and KPIs
KT, Seoul, South Korea: KT’s “All-in-Home” & “Preemptive Care'” technology consultation
OpenMarket, Seattle, WA USA: SMS Alerts Tackle Customer Frustration, Eliminate Overcrowded Train Platforms

Best Use of Technology in Customer Service - All Other Industries
FINALISTS:
Athenahealth, Watertown, MA USA: Athenahealth and Salesforce Service Cloud
Collective Health, San Francisco, CA USA: Collective Health's breakthrough customer service tool for the data-rich modern healthcare ecosystem
DoorDash, San Francisco, CA USA: Door Dash and Salesforce Service Cloud
Dorel Juvenile, Columbus, IN USA: Dorel Juvenile
HomeServe USA, Norwalk, CT USA: Enhancing the Customer Experience - A Study in Mobile Field Technology
HomeServe USA, Norwalk, CT USA: Exploring the Emotion & Sentiment Behind a Customer Experience
HomeServe USA, Norwalk, CT USA: Let's Get Sassy!
Human Resources Authority, Ministry of Interior-Kingdom of Bahrain: Manama, Bahrain
Samsung Electronics America, Ridgefield Park, NJ USA: Creating the Perfect Customer Care Experience While Maximizing Efficiencies – Samsung’s Private Cloud Solution

Award for Innovation in Customer Service - Computer Industries
FINALISTS:
AWeber - Email Marketing, Chalfont, PA USA
BlueCat Networks, Toronto, ON Canada: BlueCat Solutions
Carbonite, Inc., Lewiston, ME USA: Quality Assurance: The Future Has Arrived
CareerArc, Burbank, CA USA: Impactful Innovation & Client Success
Dell Technologies, Bangalore, Karnataka, India: Call Driver Analytical Tool
Dell Technologies, Round Rock, TX USA: Innovation In Customer Service Through Social Media Support
Druva Inc., Sunnyvale, CA USA: Druva's Intelligent and Innovative Customer Service
Gladly, San Francisco, CA USA: Jetblue + Gladly's Customer Experience Platform Put People at the Heart of it
InfinityQS International, Inc., Fairfax, VA USA: Online, Self-service Resources Improve Customer Satisfaction and Loyalty
Jobvite, San Mateo, CA USA: Cracking the Product Usage Nut: Usage Index and Contextualized Help
Loopio, Toronto, ON, Canada: The Success Loop

Award for Innovation in Customer Service - Financial Services Industries
FINALISTS:
Alliance Data, Columbus, OH USA: Alliance Data Care Center: Supervisor Optimization
Ally Bank, Detroit, MI USA: Ally Skill for Amazon Alexa
EFG Companies, Irving, TX USA: Driving Innovation Through Collaboration
Future Generali India Insurance Company Ltd., Mumbai, India: Placing our Customers at the Heart of everything we do
Garanti Bank, Istanbul, Turkey: Free Speech
Intelenet Global Services, Mumbai, India: Co-creation and Transformation of Mortgage Services at Intelenet
John Hancock Financial Services, Boston, MA USA: LIDS UP Program
Moody's Analytics, New York, NY USA: Moody's Analytics - Our Dedication to Innovation
Mr. Cooper, Dallas, TX USA: Mr. Cooper, changing the face of home mortgages
Odeabank, Istanbul, Turkey: Voice Technologies
Pacific Life, Newport Beach, CA USA: World Class Transaction Experience - We Want to Know!
USHEALTH Group, Inc., Fort Worth, TX USA: Our Vision for the Future “The All-Seeing Customer Service Rep”: USHEALTH Group’s OZ CRM System

Award for Innovation in Customer Service - Other Service Industries
FINALISTS:
DHL Express N.V., Diegem, Belgium: On Demand Delivery DHL Express
DHL Express, Buenos Aires, Argentina: Customer Care Yellow Wallboard AR
Ezdan Real Estate, Doha, Qatar: Ezdan Real Estate, Home of Exceptional Life Experiences
Hospitadent Dental Group, Istanbul, Turkey: Smiling Center
TTEC, Englewood, CO USA: A Video Chat a Day Keeps the Doctor Away: How Welcome Home Health is Bringing Healthcare into the 21st Century with TTEC

Award for Innovation in Customer Service - Telecommunications Industries
FINALISTS:
Cisco Systems, Diegem, Belgium: Cisco Charlotte project: at the heart of quality and KPIs
Comcast, Philadelphia, PA USA: Comcast’s Digital Team Uses Customer Feedback to Innovate
CSS Corp, Chennai, Tamil Nadu, India: CSS Corp's Customer Service Innovation
KT, Seoul, South Korea: KT customer service center that shares compassion, KT consultant that gives happiness.
Nextiva, Scottsdale, AZ USA: Nextiva’s dedication to Amazing Service
Oi S/A, Rio de Janeiro, Brasil: Customer Experience of the Future, Today
Oi S/A, Rio de Janeiro, Brasil: Turning Competition into Cooperation

Award for Innovation in Customer Service - All Other Industries
FINALISTS:
Achievers, Toronto, ON Canada: Achievers Member Experience team Delivers a Superior and Personalized Customer Experience
Board of Certification/Accreditation, Owings Mill, MD USA: New Product Development for Customer Demand
Borusan Otomotiv Ithalat ve Dagitim A.S., Istanbul, Turkey: BOTIM BOOST Project – Coaching Program for Self-Improving and Happiness
C3i Solutions, King of Prussia, PA USA: Surprising and delighting clients with customized video emails
ComEd, OakBrook Terrace, IL USA: ComEd's Contact Center Online Quality Store
ComEd, Oakbrook Terrace, IL USA: Enhancing the Customer Experience
DHL Express Peru, Lima, Perú: Mejorando la Experiencia de Nuestros Clientes en DHL Express: Plataforma de Pago “Advance Duty Collection”
First American Database Solutions, Santa Ana, CA USA: Providing Game-Changing Support in Existing Platforms
GoDaddy, Scottsdale, AZ USA: Shifting the global economy toward life-fulfilling independent ventures
HomeServe USA. Norwalk, CT USA: Evolving customer insight to meet the ever changing expectation of todays’ consumers
NICE Systems, Paramus, NJ: NICE Robotic Process Automation
Nuance Communications, Inc. Burlington, MA USA: FedEx Leverages Nuance AI-Powered Virtual Assistant to Enhance the Experience
Response, Lindon, UT USA: Customer Service Awesome Team
Safelite AutoGlass, Columbus, OH USA: Safelite AutoGlass introduces Alexa skill and Watch Us On Our Way to enhance customer experience
Samsung Electronics America, Ridgefield Park, NJ USA: Samsung Electronics America's Private Virtual Cloud - Technology for Best in Class Customer Service

CUSTOMER SERVICE DEPARTMENT CATEGORIES
In addition to the possibility of receiving a peer-reviewed honor in these categories, all nominated customer service departments that are chosen as Finalists also are included in voting for the People's Choice Stevie Awards for Favorite Customer Service. Online voting is open to the public worldwide through February 9. We will provide Finalists in these categories with tools to help you encourage your fans, followers and customers to vote for you. The nominee with the most votes in each category (minimum of 100 votes) will receive a special crystal People's Choice Stevie Award.

Customer Service Department of the Year - Airlines, Distribution & Transportation
FINALISTS:
Bombardier Commercial Aircraft, Toronto, ON & Mirabel, QC, Canada
DHL Express Bangladesh, Dhaka, Bangladesh
DHL Express Bolivia SRL, Santa Cruz, Bolivia
DHL Express Colombia Ltda, Bogota, Columbia
DHL Express Vietnam, Ho Chi Minh City, Vietnam
DHL Express, Arnhem, The Netherlands
DHL Express, Bangkok, Thailand
DHL Express, Buenos Aires, Argentina
DHL Express, Manila, Philippines
DHL Fletes Aereos C.A, Caracas, Venezuela
DHL Tanzania Limited, Dar Es Salaam, Tanzania
Spireon, Inc., Irvine, CA USA

Customer Service Department of the Year – Computer Hardware
FINALISTS:
Black Box Network Services, Lawrence, PA USA
Dell Technologies, Round Rock, TX USA
Service Express Inc, Grand Rapids, MI USA
Unitrends, Burlington, MA USA

Customer Service Department of the Year – Computer Services
FINALISTS:
Datapipe, Jersey City, NJ USA
Dell Technologies, Bangalore, Karnataka, India: Advanced Resolution Group
Dell Technologies, Bangalore, Karnataka, India: Dell APJ Premium Support
Leanplum, San Francisco, CA USA
Network Alliance, Inc., Reston, VA USA

Customer Service Department of the Year – Computer Software - Up to 100 Employees
FINALISTS:
Agilence, Mt. Laurel, NJ USA
Brainier Solutions, Inc., Minneapolis, MN USA
BrightMove,Inc., St. Augustine Beach, FL USA
CareerArc, Burbank, CA USA
DATABASICS, Reston, VA USA
Dell Technologies, Bangalore, Karnataka, India & Casablanca, Morocco
FieldEdge, Fort Myers, FL USA
Function Point, Vancouver, BC, Canada
Guidebook, Inc., San Francisco, CA USA
Intuit Inc., Mississauga, ON, Canada
ListenFirst, New York, NY USA
Olark, San Francisco, CA USA
OneCause, Indianapolis, IN USA
Property Vista, Toronto, ON Canada
Pulse Commerce, Bridgeport, CT USA
Riva CRM Integration, Edmonton, AB, Canada
Rocket Matter, Boca Raton, FL USA
Smokeball, Chicago, IL USA
Stitch Labs, San Francisco, CA USA
Teachable; New York, NY USA
TEKLYNX Americas, Whitefish Bay, WI USA
Total Defense, Hauppauge, NY USA

Customer Service Department of the Year – Computer Software - 100 or More Employees
FINALISTS:
AppRiver, Gulf Breeze, FL USA
BambooHR, Lehi, UT USA
BlueCat Networks, Toronto, ON Canada
Carbonite, Inc., Lewiston, ME USA
Catchpoint, New York, NY USA
Clio - Practice Management Software, Vancouver, BC, Canada
Cvent Inc, McLean, VA USA
Daxko, Birmingham, AL USA
Druva Inc., Sunnyvale, CA USA
Edgenet, Nashville, TN USA
eMoney Advisor, LLC, Radnor, PA USA
iCIMS, Holmdel, NJ USA
Information Builders, New York, NY USA
Intermedia, Mountain View, CA USA
Intralinks, New York, NY USA
Justworks, New York, NY USA
Mixpanel, San Francisco, CA USA
Nasdaq Corporate Solutions, New York, NY USA
Oildex, Denver, CO USA
Openlink Financial, Uniondale, NY USA
Oracle + Bronto, Durham, NC USA
Periscope Data, San Francisco CA USA
PhishMe, Leesburg, VA USA
PlanGrid, San Francisco, CA USA
Pushpay Holdings Limited, Redmond, WA USA
Replicon, Inc., Redwood City, CA USA
Rimini Street, Inc. Las Vegas, NV USA
ServiceTitan, Glendale, CA USA
ShopKeep Inc., New York, NY USA
Siteimprove, Inc., Minneapolis, MN USA
SoftPro, Raleigh, NC USA
Sprout Social, Chicago, IL USA
SYSPRO, Costa Mesa, CA USA
Toast Inc., Boston, MA USA
Ultimate Software, Weston, FL USA
Unitrends, Burlington, MA USA
UserTesting, Mountain View, CA USA
VIPRE Security, Clearwater, FL USA
Vision Solutions, Irvine, CA USA
Wolters Kluwer's ELM Solutions, Houston, TX USA
WP Engine, Austin, TX USA

Customer Service Department of the Year - Financial Services - Up to 100 Employees
FINALISTS:
Care.com HomePay, Austin, TX USA
GPS Capital Markets, Inc., South Jordan, UT USA
John Hancock Financial Services, Boston, MA USA
LECMPA, Southfield, MI USA
McAdam, Philadelphia, PA USA
Squaremouth, Inc., St. Petersburg, FL USA
Symetra, Bellevue, WA and West Des Moines, IA USA
VPay, Plano TX USA

Customer Service Department of the Year - Financial Services - 100 or More Employees
FINALISTS:
Aflac, Inc., Columbus, GA USA
Allianz Global Assistance, Richmond, VA USA
Family Heritage Life Insurance Company of America, Broadview Heights, OH USA
Paychex, Inc., Rochester, NY USA
United Shore Financial Services, Troy, MI USA

Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
FINALISTS:
Collective Health, San Francisco, CA USA
Grand Rounds, San Francisco, CA USA
Medical Guardian, LLC, Philadelphia, PA USA
MRO Corp, Norristown, PA USA
OptumRx, Costa Mesa, CA USA
SCAN Healthplan, Long Beach, CA USA
TSI Healthcare, Chapel Hill, NC USA
UnitedHealthcare, Minnetonka, MN USA
Zelis Payments, Clearwater, FL USA

Customer Service Department of the Year - Leisure & Tourism
FINALISTS:
60K Ltd., Sofia, Bulgaria
AIG Travel, Houston, TX USA
CruiseDirect.com, Morristown, NJ USA
Marriott Intermediary Partner Care, Omaha, NE USA
Marriott Vacation Club International, Orlando, FL USA
Travelzoo, New York, NY USA

Customer Service Department of the Year - Public Services & Education
FINALISTS:
OmniUpdate, Camarillo, CA USA
PublicSchoolWORKS, Cincinnati, OH USA
Response, Lindon, UT USA
Standard For Success, Cloverdale, IN USA

Customer Service Department of the Year - Retail
FINALISTS:
Chewy.com, Hollywood, FL USA
JM Bullion, Dallas, TX USA
Overstock.com, Midvale, UT USA
QVC, West Chester, PA USA
Wayfair, Boston, MA USA
Zappos. Las Vegas, NV USA

Customer Service Department of the Year - Telecommunications
FINALISTS:
Arkadin Cloud Communications, London, United Kingdom
Google Fiber Inc, Mountain View, CA USA
Loop Communications, Charlotte, NC USA
MetTel, New York, NY USA
Nextiva, Scottsdale, AZ USA

Customer Service Department of the Year - All Other Industries - Less Than 100 Employees
FINALISTS:
Annmarie Skin Care, Berkeley, CA USA
Clarus Commerce, Rocky Hill, CT USA
Cyberscout (formerly IDT911), Scottsdale, AZ USA
DHL Express, Nairobi, Kenya
SchoolMint, San Francisco, CA USA

Customer Service Department of the Year - All Other Industries - 100 or More Employees
FINALISTS:
Accurate Background, Irvine, CA USA
Adestra, New York, NY USA
ARIIX, Bountiful, UT USA
Donan, Louisville, KY USA
HomeServe USA, Norwalk, CT & Chattanooga, TN USA
Justworks, New York, NY USA
Legacy.com, Evanston, IL USA
NorthStar Home, Orem, UT USA
Okta, San Francisco, CA USA
Sterling Talent Solutions, New York, NY USA
Two's Company Inc., Elmsford, NY USA
VIZIO Inc., Irvine, CA USA
Wheels, Inc. Des Plaines, IL USA

CUSTOMER SERVICE SUCCESS CATEGORIES

Customer Service Success - Business Service Industries
FINALISTS:
Advantage Media Group|ForbesBooks, Charleston, SC USA: Building the Advantage Family with great service
Verified Volunteers, Fort Collins, CO USA: Verified Volunteers Balances High-Tech and High-Touch Customer Experience

Customer Service Success - Financial Service Industries
FINALISTS:
Birevim A.S., Istanbul, Turkey: Birevim A.S. Customer Service Success
GuideWell Connect, Jacksonville, FL USA: Shopping is the Secret to Our Success
GuideWell Connect, Jacksonville, FL USA: Saving Time + Saving Money = Customer Delight
John Hancock Financial Services, Boston, MA USA: NPS and Customer Satisfaction Rating
Moxie, San Bruno, CA USA: Moxie® Concierge® Suite: Increase CSAT, Applications and Quotes Completion and Sales without the need for human assistance.
Nuance Communications, Inc. Burlington, MA USA: Citizens Bank Launches Nuance Live Chat to Increase Customer Connections
OneWest Bank, Pasadena, CA USA: OneWest Bank: One Person at a Time
Sahouri Insurance & Financial, McLean, VA USA: Sahouri Insurance Customer Service

Customer Service Success - Other Service Industries
FINALISTS:
Bus.com, Montreal, QC, Canada: To the Bus!
Miller Electric Company, Omaha, NE USA: Miller Electric Company Excels in Customer Service
Samsung Electronics America, Ridgefield Park, NJ USA: Samsung Community - An Interactive Online Support Resource For Our Customers
WNS (Holdings) Limited, Mumbai, India: NPS Improvement

Customer Service Success - Technology Industries
FINALISTS:
ActiveCampaign, Chicago, IL USA: ActiveCampaign Customer Support & Success Award Submission
Comcast Technology Solutions, Denver, CO USA: Comcast Technology Solutions’Customer Service Engagement
Cvent Inc, McLean, VA USA: Cvent Inc's Customer Success Team
DATABASICS, Reston, VA USA: Going Back To The Basics With Customer Support for Timesheets & Expense Reporting
IBM, Armonk, NY USA: Transition and consolidation of IBM Global Finance Collection Activities
Intellis (formerly Warshaw Group, Inc.), New York, NY USA: Intellis Fresh Support Improves Response Time, Visibility for System Users
Masergy Communications, Inc., Plano TX, USA: Masergy Communications Customer Service Success
MentorcliQ, Columbus, OH USA: Dedicated To Our Customers' Mentoring Success
Modsy, San Francisco CA USA: Customer Service Success at Modsy
Patagonia Health, Cary, NC USA: Service: People First - Every Day
Thomson Reuters Tax & Accounting, Carrollton, TX USA: Thomson Reuters Year 1 Customer Experience Program (Y1X)
Unitas Global, Los Angeles, CA USA: How Unitas Global Provides Successful Client Engagement and Customer Service

Customer Service Success - All Other Industries
FINALISTS:
Pentastar Aviation, Waterford Township, MI USA: Pentastar Aviation – Customer Service Success
Simplilearn, San Francisco, CA USA: Transforming Customer Service into Customer Success, Creating Lifetime Value

NEW PRODUCT & SERVICE CATEGORIES

Business Intelligence Solution – New
FINALISTS:
IBM, Armonk, NY USA: Achievement Payment Validation Tool
IBM, Armonk, NY USA: Holistic Incentive Plan Letter (IPL) Deployment Management System
Preparis, Atlanta, GA USA: Preparis Mobile Application for Business Continuity
RizePoint, Salt Lake City, UT USA: RizePoint Launches Search-Driven Analytics
WNS (Holdings) Limited, Mumbai, India: WNS’ BrandttitudeSM

Business Intelligence Solution – New Version
FINALISTS:
Etech Global Services, Nacogdoches, TX USA: Human Intelligence Meets Artificial Intelligence
IBM, Armonk, NY USA: Inquiry Metrics & Management System on Watson Analytics

Collaboration Solution – New
FINALISTS:
DHL Express, Beirut, Lebanon: Time Stealers & Continuous Improvement, Customer Service
IBM, Armonk, NY USA: IBM Strategic Account Plan Program (ISAP)
John Hancock Financial Services, Boston, MA USA: Enhancing the customer experience through videos

Collaboration Solution – New Version
FINALIST:
John Hancock Financial Services, Boston, MA USA: Klapper Initiative

Contact Center Solution – New
FINALISTS:
DHL Express El Salvador, La Libertad, El Salvador: 57/5000 Telemarketing for Customs Procedures from Contact Center
Moxie, San Bruno, CA USA: How Moxie® Concierge® KbotTM Cures the Contact Center Blues
Nuance Communications, Inc. Burlington, MA USA: Nuance and CallMiner Unite to Debut Unparalleled Customer Engagement Analytics
Resolver Inc, London, United Kingdom: Providing a clear, effective and positive path for customers to complain

Contact Center Solution – New Version
FINALISTS:
Convergys, Cincinnati, OH USA: Convergys Customer Interaction Hub, Featuring Customer Journey Analytics
Delta Vacations, Minot, ND USA: Delta Vacations Schedule Center
NewVoiceMedia, New York, NY USA: Product enhancements help businesses have more successful conversations with their customers
Talkdesk, San Francisco, CA USA: Talkdesk: The Intelligent Contact Center
Vocalcom, Paris, France: Vocalcom Cloud Contact Center V6

Incentive Management Solution – New
FINALISTS:
IBM, Armonk, NY USA: IBM Quota Deployment Scorecard
IBM, Armonk, NY USA: Sales Incentives Design Module

Incentive Management Solution – New Version
FINALISTS:
GO Fuel Stations Inc, Istanbul, Turkey: GO New Generation Fuel Stations - Increasing Customer Engagement >> Increasing Sales
LLC Telecontact, Moscow, Russian Federation: Telecontact Incentive Management Solution
Xactly, San Jose, CA USA: Xactly Incent Sales Performance Management Suite

IVR or Web Service Solution – New
FINALISTS:
IBM, Armonk, NY USA: IBM XaaS Definition Tool
KT, Seoul, South Korea: Giga Genie 'Our Home Service Center'
Samsung Electronics America, Ridgefield Park, NJ USA: Supporting Samsung Customers through the Power of a Peer Expert Network

IVR or Web Service Solution – New Version
FINALIST:
Jacada, Atlanta, GA USA: Jacada Visual IVR

Marketing Solution – New
FINALISTS:
Citizens Bank, Providence, RI USA: Demonstrating Expertise to Drive Preference in Global Financial Markets: The Citizens Bank FiX Newsletter
CSA Travel Protection-Generali Global Assistance, San Diego, CA USA: CSA-Generali New Consumer-Direct Website
Pointillist, Boston, MA USA: Pointillist: Discover And Influence Your Customers' Journeys

Marketing Solution – New Version
FINALISTS:
First American Database Solutions, Santa Ana, CA USA: TitleFlex- Customer Service Marketing Solution
GO Fuel Stations Inc, Istanbul, Turkey: GO New Generation Fuel Stations - Increasing Customer Engagement >> Increasing Sales
HapYak Interactive Video, Boston MA USA: HapYak Interactive Video Platform
VakifBank, Istanbul, Turkey: VakifBank Mobile Field Sales (MFS) Application

Relationship Management Solution – New
FINALIST:
Gladly, San Francisco, CA USA: Gladly Customer Experience Platform

Relationship Management Solution – New Version
FINALISTS:
HomeServe USA, Norwalk, CT USA: HomeServe Cares - Giving Back to our Partner Communities
Impartner, Inc., South Jordan, UT USA: Impartner PRM Cements Position As Industry's Gold Standard 
JobDiva, New York, NY USA: JobDiva: Helping Our Clients Succeed with Exciting New Tools
Oi Telecom, Rio de Janeiro, Brazil: Unique Screen: the innovation of convergent service
Pegasystems, Cambridge, MA USA: Pega Customer Decision Hub with T-Switch capability

Sales & Marketing Mobile Application – New
FINALIST:
Stanley Black & Decker Türkiye, Istanbul, Turkey: Tradesmen of Turkey (Türkiyenin Ustalari Application)

Sales & Marketing Mobile Application – New Version
FINALISTS:
Allego, Needham, MA USA: Modern Training for On-the-Go Sales Teams
JobDiva, New York, NY USA: JobDiva: New Tools for Engaging with Consultants
Sales Partnerships, Inc., Broomfield, CO USA: SPI Territory Visualization Suite using GIS and AI
VakifBank, Istanbul, Turkey: VakifBank Mobile Field Sales (MFS) Application

Sales Automation Solution – New
FINALISTS:
IBM, Armonk, NY USA: Robotics Processing Automation for Pool Plan Creation
SalesboxAI, Houston, TX USA: SalesboxAI - AI for Sales and Marketing

Sales Automation Solution – New Version
FINALISTS:
SalesPreso, Melbourne, VIC, Australia: Customer presentations are broken; we've fixed them
SmartLinx Solutions, Edison, NJ USA: SmartLinx Solutions: Sales Automation Solution – New Version

Sales Enablement Solution – New
FINALISTS:
IBM, Armonk, NY USA: IBM Data Analytics and Insights for Sales Coverage
Imparta Inc., Austin, TX USA: Imparta's Virtual Sales Academy
The SAVO Group, Chicago, IL USA: The SAVO Group
VMware, Palo Alto, CA USA: VMware

Sales Enablement Solution – New Version
FINALISTS:
Allego, Needham, MA USA: Transforming Sales Enablement with Mobile Video Technology
Bigtincan, Boston, MA USA: Bigtincan's Sales Enablement Automation Platform, Bigtincan Hub
ClearSlide, San Francisco, CA USA: ClearSlide's Orion Release
EXTRA Loyalty Solutions, Istanbul, Turkey: GO | New Generation Fuel Stations Loyalty - Increasing Customer Engagement >> Increasing Sales
Gage, Minneapolis, MN USA: Educate, Market & Reward: Introducing the Gage Channel Performance Suite
MindTickle, Sunnyvale, CA USA: MindTickle - A Comprehensive Sales Readiness and Enablement Solution
nThrive, Alpharetta, GA USA: nThrive Education
Qvidian, Chelmsford, MA USA: We Automate and Accelerate the Proposal Process, Helping Sales Teams Submit More Winning Proposals, Faster
SalesPreso, Melbourne, VIC, Australia: Empowering sales teams by automating their most time-consuming task - creating winning presentations
Seismic, San Diego, CA USA: Seismic
ServiceMax, Pleasanton, CA USA: ServiceMax
ServiceNow, Santa Clara, CA USA: ServiceNow
ZoomInfo, Waltham, MA USA: ZoomInfo's Salesforce Plug-In

Customer Service or Sales Book of the Year
FINALIST:
Lotte Department Store, Seoul, South Korea: 2017 Lotte Department Store Chuseok Premium Collection

Customer Service Training Product of the Year
FINALISTS:
FIS Payments, Jacksonville, FL USA: Customer Service Quick Hits, FIS Payments
Liveops, Phoenix, AZ USA: Skill Builder
MTM, Lake St. Louis, MO USA: MTM Training's Newest Training Product - Mobility Assessment Evaluator Training
SmartLinx Solutions, Edison, NJ USA: SmartLinx University

Sales Training Product of the Year
FINALISTS:
Imparta Inc., Austin, TX USA: Imparta's Virtual Sales Academy
ValueSelling Associates, Rancho Santa Fe, CA USA: ValueSelling Associates™ Vortex Prospecting™
Wilson Learning, Minneapolis, MN USA: Negotiating to Yes: Improving Profits, Strengthening Relationships

SOLUTION PROVIDER CATEGORIES

Sales Consulting Practice of the Year
FINALISTS:
The Brooks Group, Greensboro, NC USA
Guidebook, Inc., San Francisco, CA USA
Imparta Inc., Austin, TX USA
Janek Performance Group, Las Vegas, NV USA
JB Bush, Newport Beach, CA, USA
Value Prime Solutions, Rochester, NY, USA
Visualize, Inc., Birmingham, MI, USA

Sales Training Practice of the Year
FINALISTS:
The Brooks Group, Greensboro, NC USA
Carew International, Inc., Cincinnati, OH USA
Imparta Inc., Austin, TX USA
Janek Performance Group, Las Vegas, NV USA
JB Bush, Newport Beach, CA, USA
MarketBridge, Bethesda, MD USA
Nisbet Associates, Cambridge, United Kingdom
RAIN Group, Framingham, MA USA
TTEC, Englewood, CO USA
Value Prime Solutions, Rochester, NY, USA
Visualize, Inc., Birmingham, MI, USA
Wilson Learning, Minneapolis, MN USA

Sales Outsourcing Provider of the Year
FINALISTS:
Sales Partnerships, Inc., Broomfield, CO USA: Sales Partnerships Field Based Sales Outsourcing Through the Science of Sales
TTEC, Englewood, CO USA: Cross-Channel Strategies and Solutions to Increase Customer Lifetime Value
VXI Global Solutions, Los Angeles, CA USA: Sales and Culture Training Increases Revenue Per Agent, Per Transaction

Incentive, Rewards, or Recognition Provider of the Year
FINALISTS:
EXTRA Loyalty Solutions, Istanbul, Turkey: GO | New Generation Fuel Stations Loyalty - Increasing Customer Engagement >> Increasing Sales
MarketBridge, Bethesda, MD USA: Implementation of well-timed creative rewards for clients
MTC Performance, Schaumburg, IL USA: MTC Performance’s Pro Series Automated Sales Incentive Software
TTEC, Englewood, CO USA: Healthcare Provider Optimizes Training Through Gamification

Customer Service or Call Center Consulting Practice of the Year
FINALISTS:
Prov International, Tampa, FL USA: Delivering As A Service solutions
TTEC, Englewood, CO USA: Delivering Concierge Services in Healthcare Through Enhanced Technology and Training

Customer Service or Call Center Training Practice of the Year
FINALISTS:
Concentrix, Fremont, CA USA: “Best in Class” Starts With “Best in Class” Training
iQor, St. Petersburg, FL USA: How to improve retention through PeaQ Performance Qoaching
TTEC, Englewood, CO USA: TTEC Combines Talent and Technology to Drive Training Excellence

Sales or Customer Service Solutions Technology Partner of the Year
FINALISTS:
EFG Companies, Irving, TX USA: Technology Solutions for a B-to-B-to-C Business Model
Imparta Inc., Austin, TX USA: Sales, Sales through Service and Service training
John Hancock Financial Services, Boston, MA USA: RAS Team - Providing Creative Business Solutions and Exceptional Customer Service
Nuance Communications, Inc. Burlington, MA USA: Nuance Digital Engagement Platform Revolutionizes Customer Service, Engages Customers Anytime and Anywhere
Resolver Inc, London, United Kingdom: Smart technology for better outcomes in customer complaints
TTEC, Denver, CO USA: Seamless Touchpoint and Channel Interoperability Provides Enhanced Performance and Continuity
Vocalcom, Paris, France: Vocalcom Salesforce Edition
Warrantech, Bedford, TX USA: Warrantech FutureProof Protect – Connected Living Made Simple

Contact Center or Customer Service Outsourcing Provider of the Year
FINALISTS:
60K Ltd., Sofia, Bulgaria
B2X Care Solutions, Munich, Germany
CGS, New York, NY USA
Liveops, Phoenix, AZ USA
OnProcess Technology, Ashland, MA USA
Prov International, Tampa, FL USA
TTEC, Englewood, CO USA
VXI Global Solutions, Los Angeles, CA USA

Leadership or Management Training Practice of the Year
FINALISTS:
Asurion, Nashville, TN USA: Masters Training and Development Program
Carew International, Inc., Cincinnati, OH USA
GoDaddy, Scottsdale, AZ USA: GoDaddy - 2017 Leadership Summit
Wilson Learning, Minneapolis, MN USA

BUSINESS DEVELOPMENT CATEGORIES

Business Development Executive of the Year
FINALISTS:
CKR Property Management, LLC, Houston, TX USA: Caroline Kane, CEO
GN ReSound, Bloomington, MN USA: Keith Lewis, Vice President of Business Development
LoftSmart, New York, NY USA: Felipe Beraldo, Senior Director of Business Development
National Journal, Washington, DC USA: Katie Collins, Chief Business Development Officer

Business Development Professional of the Year
FINALISTS:
Aflac, Inc., Columbus, GA USA: Virgil R. Miller, SVP, Chief Administrative Officer
Family Heritage Life Insurance Company of America, Broadview Heights, OH USA: Vincent Qurazzo, Product Manager, Business Development
MBX Systems, Libertyville, IL USA: Tina Adams, Director of Business Development
Studio Republic, Maroochydore, QLD, Australia: Traci Castle, Owner

Business Development Achievement of the Year - Financial Services Industries
FINALISTS:
Garanti Bank, Istanbul, Turkey: Transportation Cards Top-up
John Hancock Financial Services, Boston, MA USA: JH MIRA – Bridging the Gap between Traditional and Digital
VakifBank, Istanbul, Turkey: VakifBank IBM SPSS Modeler
VakifBank, Istanbul, Turkey: VakifBank Mobile Field Sales (MFS) Application

Business Development Achievement of the Year - Services Industries
FINALISTS:
Buyaka, Istanbul, Turkey: Buyaka Academy
Istanbul Metropolitan Municipality, Istanbul, Turkey: IMM Dynamic Strategic Model

Business Development Achievement of the Year - Technology Industries
FINALIST:
Pushpay Holdings Limited, Redmond, WA USA: Pushpay - Personalized Customer Experience

Business Development Achievement of the Year - All Other Industries
FINALISTS:
Innovative Group, Miami, FL USA: Taking it to the MAX
Response, Lindon, UT USA: Business Development Achievement

HCL-SPONSORED CATEGORIES
Only nominees with a sponsor-supplied promotion code were eligible to submit nominations to these categories.

Digital Leader of the Year – BFSI Industry- Customer Experience
FINALISTS:
Deutsche Bank, London, United Kingdom: Marcus Glover, Head of Digital & Innovation
National Insurance Corporation of India, Kolkata, India: K Sanath Kumar, Chairman and Managing Director

Leader in Financial Services Transformation- Customer Experience
FINALISTS:
Deutsche Bank, Warlingham, United Kingdom: Wendy Redshaw, CIO
GEICO, Washington, DC USA: Matthew Harrison, Director Programming Analysis, Digital Claims