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2017 Stevie® Award Winners

The following nominations were presented with Gold, Silver or Bronze Stevie® Award winners in the 11th annual Stevie Awards for Sales & Customer Service. Ten Grand Stevie Award winners were also announced.  The awards were presented during a gala banquet at Caesars Palace in Las Vegas, Nevada on Friday, February 24.

Download the Official Awards Banquet Program Book (PDF)
Watch the Awards Presentations
Watch Interviews with Stevie Award Winners
Browse Photographs of the Awards Event and Presentations

Categories

Sales
Sales Individuals
Sales Team
Sales Achievement
Sales Distinction

Customer Service & Contact Center
Customer Service & Contact Center Individual
Customer Service & Contact Center Team
Customer Service & Contact Center Achievement
Customer Service Department
Customer Service Success

New Product & Service

Solution Provider


Business Development

Grand Stevie Award Winners
The following organizations were presented with Grand Stevie Award trophies as the winningest organizations in the 2017 competition. Their rankings were determined on a points system, with a Gold Stevie win counting for three points, a Silver Stevie win for two points, and a Bronze Stevie win for 1.5 points.

#1: DP DHL
#2: Visualize
#3: HomeServe USA
#4: Delta Air Lines
#5: GuideWell Connect
#6: IBM
#7: VIZIO Inc.
#8: Carbonite, Inc.
#9: WePay Inc
#9: Concentrix (tie)

SALES INDIVIDUAL CATEGORIES

Senior Sales Executive of the Year
GOLD STEVIE WINNER:
Aflac, Columbus, GA USA: Andy Glaub, Senior Vice President; Director of Sales
SILVER STEVIE WINNERS:
Concentrix, Fremont, CA USA: Rick Rosso, Senior Vice President of Sales and Account Management
Creative Lodging Solutions, Lexington, KY USA: Cindy Rudovich, CSO
BRONZE STEVIE WINNERS:
FIS Global, New York City, NY USA: Sona Jepsen, Global Head of Sales Enablement
Sales Partnerships, Broomfield, CO USA: Fred Kessler, Founder and Chief Sales Officer

Worldwide Sales Executive of the Year
GOLD STEVIE WINNER:
Berry Plastics. Evansville, IN USA: Tracey York, Vice President of Global Talent Management

National Sales Executive of the Year
GOLD STEVIE WINNER:
Creative Lodging Solutions, Lexington, KY USA: Beth Magnin, National Director of Sales
SILVER STEVIE WINNERS:
Creative Lodging Solutions, Lexington, KY USA: Kim Borozan, Senior Director of National Sales
Market Track, Chicago, IL USA: Justin Hartanov, Executive Vice President, Asia Development
BRONZE STEVIE WINNERS:
Berry Plastics. Evansville, IN USA: Mark Siebert, VP of Commercial
Creative Lodging Solutions, Lexington, KY USA: April Chaney, Director of National Sales
DHL Express, Mexico City, Mexico: Alfredo García Ita, National Sales Executive
iHeartMedia, Inc., New York, NY USA: William Criswell, Inside Sales Executive
Wyndham Vacation Ownership, Orlando, FL USA: Brendon Buirski, Vice President,

Sales Director of the Year
GOLD STEVIE WINNER:
Vivint Smart Home, Provo, UT USA: Tim Jooste, Sales Director
SILVER STEVIE WINNERS:
Lennox Industries, Richardson, TX USA: Angela Chapoy, Regional Director
Sales Partnerships, Broomfield, CO USA: Brian Duxbury, Sales Director
VMware, Palo Alto, CA USA: Mike Blanchette, Senior Director of Global Field Enablement
BRONZE STEVIE WINNERS:
DHL Express, Mexico City, Mexico: Saúl González Rivera, Sales Director, Field, North MX
DHL Express, Mexico City, Mexico: Eduardo Ramírez Portillo, National Sales Director
iHeartMedia, Inc., New York, NY USA: Shawn Winters, VP, Inside Sales Team

Sales Manager of the Year
GOLD STEVIE WINNER:
Infinity, Cedar Rapids, IA USA: Matt Rouhan, Director of Sales Agency
SILVER STEVIE WINNERS:
DHL Express U.S., Franklin Park, IL USA: Paula Collins, Head of Sales for New England
DHL Express U.S., Franklin Park, IL USA: Firehiwot Abebe, Area Sales Manager
Vivint Smart Home, Provo, UT USA: Daniel Biddulph, Sales Manager
BRONZE STEVIE WINNERS:
DHL Express, Lagos, Nigeria: Olaniran Fafowora, DHL Express Nigeria Country Commercial Manager
iHeartMedia, Inc., New York, NY USA: Marcus Cash, Manager, National Media Consultant
Sales Partnerships, Broomfield, CO USA: Ryan Steiner, Sales Manager

Sales Operations Professional of the Year
GOLD STEVIE WINNER:
j2 Global, Inc., Woburn, MA USA: Seamas Egan, Associate Director, Campaigner Email Marketing
SILVER STEVIE WINNERS:
FieldEdge, Fort Myers, FL USA: Marc Werthmoeller, Director of Sales Operations
VMware, Palo Alto, CA USA: VMware: Roger Parrish, Director of Content Strategy and Sales Methodology
BRONZE STEVIE WINNERS:
Dun & Bradstreet, Malibu, CA USA: Don Berkman, Senior Vice President for Sales Operations and Training, Dun & Bradstreet Emerging Businesses
Lennox Industries, Richardson, TX USA: Reed Smetters, Texas Zone Manager

Sales Training or Education Leader of the Year - Business Services
GOLD STEVIE WINNER:
Sandler Training, Kansas City, MO USA: Dan Stalp, President
SILVER STEVIE WINNERS:
NCR Corporation, Duluth, GA USA: Julie Betts, Strategic Global Learning Business Partner
Sales Partnerships, Broomfield, CO USA: Jeff Valentine, Training Director
Selling Energy, Burlingame, CA USA: Mark Jewell, Co-founder and President
BRONZE STEVIE WINNERS:
Ali Thiab, Amman, Jordan: Ali Thiab, Sales Facilitator, Coach and Mentor
Auspac Business Advantage, Buderim, QLD, Australia: Catheriine Molloy, Managing Director
ServiceNow, Santa Clara, CA USA: Giles Giddings, Sales Enablement Manager

Sales Training or Education Leader of the Year - All Other Industries
GOLD STEVIE WINNER:
Symantec Ltd, Dublin, Ireland: Darren Doheny, Learning Consultant
SILVER STEVIE WINNERS:
Lennox Industries, Richardson, TX USA: Jose De La Portilla, Technical Training Manager
Vivint Smart Home, Provo, UT USA: Adam Webb, Manager of Sales
BRONZE STEVIE WINNERS:
Dun & Bradstreet, Malibu, CA USA: Amber Colley, Vice President Coaching and Performance at Dun & Bradstreet in the Emerging Businesses
iHeartMedia, Inc., New York, NY USA: Melanie Eakin, Director of Organizational Effectiveness
The Horton Group, Chicago, IL USA: Jay Fortuna, Director of Sales Training & Development
VMware, Palo Alto, CA USA: Roger Parrish, Director of Content Strategy and Sales Methodology

Sales Representative of the Year - Services Industries
GOLD STEVIE WINNER:
ListenTrust, Portland, ME USA: Carlos Ortega, Sales Agent
SILVER STEVIE WINNER:
Sales Partnerships, Broomfield, CO USA: David Ricks, Sales Representative
BRONZE STEVIE WINNERS:
Elite Wealth Group, San Jose, CA USA: Liru (Jenny) Chang, Vice President
Wyndham Vacation Ownership, Orlando, FL USA: Jason Page, In-House Salesperson

Sales Representative of the Year - Technology Industries
GOLD STEVIE WINNER:
Vivint Smart Home, Provo, UT USA: Chad Oram

Sales Representative of the Year - All Other Industries
GOLD STEVIE WINNER:
DHL Express U.S., Franklin Park, IL USA: Ryan Doherty, Senior Manager of International Sales
SILVER STEVIE WINNERS:
DHL Express U.S., Franklin Park, IL USA: Andrew Corbett, National Account Manager
DHL Express U.S., Franklin Park, IL USA: John Leightner, National Account Manager
DHL Express U.S., Franklin Park, IL USA: Heather Beeler, Senior Tactical Account Executive
DHL Express U.S., Franklin Park, IL USA: Todd Shook, National Account Manager
DHL Express U.S., Franklin Park, IL USA: Isela Alcocer, International Account Manager
DHL Express U.S., Franklin Park, IL USA: Andrew Spicer, Telesales Account Manager
BRONZE STEVIE WINNERS:
DHL Express U.S., Franklin Park, IL USA: Zach Cogswell, Sales Representative
DHL Express U.S., Franklin Park, IL USA: Brandon Kennedy, Sales Executive
DHL Express U.S., Franklin Park, IL USA: Nate Hardy, National Account Manager
DHL Express U.S., Franklin Park, IL USA: Lie Han, Major Account Executive
DHL Express, Mexico City, Mexico: Tracy Stephanie García Guadarrama, Major Account Executive - Field Sales
DHL Express, Mexico City, Mexico: Maricela Vargas Hernández, Telesales Executive
iHeartMedia, Inc., New York, NY USA: Jeffrey Croy, National Sales Consultant

SALES TEAM CATEGORIES

Global Sales Team of the Year
GOLD STEVIE WINNER:
Sterling Talent Solutions, New York, NY USA: Sterling Talent Solutions Global Sales Team
SILVER STEVIE WINNER:
VMware, Palo Alto, CA USA: VMware Global Sales Team
BRONZE STEVIE WINNER:
Berry Plastics. Evansville, IN USA: Berry Plastics Global Sales Team

National Sales Team of the Year - Business Services, Diversified Services, Financial Services & Insurance
GOLD STEVIE WINNERS:
Alder Holdings LLC, Orem, UT USA: Alders National Sales Team
USHEALTH Advisors, LLC, Haslet, TX USA
BRONZE STEVIE WINNERS:
Market Track, Chicago, IL USA: Market Track's National Sales Team Enjoys Best Year Ever
Reliance Capital Asset Management Ltd., Mumbai, Maharashtra, India: Reliance Nippon Life Asset Management - National Sales Team

National Sales Team of the Year - All Other Industries
GOLD STEVIE WINNER:
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales
SILVER STEVIE WINNER:
Camp Bow Wow, Broomfield, CO USA: Camp Bow Wow's Franchise Sales Team
Creative Lodging Solutions, Lexington, KY USA
SoftPro, Raleigh, NC USA
BRONZE STEVIE WINNER:
Adobe Systems Incorporated, San Jose, CA USA
Berry Plastics. Evansville, IN USA
Comprehend, Redwood City, CA USA
Willert Home Products, St. Louis, MO USA

Government Sales Team of the Year
GOLD STEVIE WINNER:
Carahsoft Technology Corp., Reston, VA USA
SILVER STEVIE WINNER:
DHL Express U.S., Franklin Park, IL USA

Field Sales Team of the Year
GOLD STEVIE WINNER:
Sales Partnerships, Broomfield, CO USA
SILVER STEVIE WINNERS:
Alder Holdings LLC, Orem, UT USA
Vivint Smart Home, Provo, UT USA
BRONZE STEVIE WINNER:
Comprehend, Redwood City, CA USA

Telesales Team of the Year
GOLD STEVIE WINNER:
Revana, a TeleTech Company, Gilbert, AZ USA
SILVER STEVIE WINNERS:
ClearVision Optical Company, Hauppauge, NY USA: ClearVision Optical's Team Outreach
DHL Express U.S., Franklin Park, IL USA: DHL Express U.S. Direct Channel Sales
Infinity, Cedar Rapids, IA USA: Infinity’s HiPo Sales Team
BRONZE STEVIE WINNERS:
Beyond Codes Inc., Simi Valley, CA USA: Beyond Codes Smart Calling Team
KT, Seoul, South Korea

Online Sales Team of the Year
GOLD STEVIE WINNER:
Lennox Industries, Richardson, TX USA
SILVER STEVIE WINNER:
Comcast, Philadelphia, PA USA: Comcast’s Digital Center of Excellence
BRONZE STEVIE WINNERS:
GoDaddy, Scottsdale, AZ USA
Sharegate, Montreal, QC, Canada

Sales Support Team of the Year - Computer Services
GOLD STEVIE WINNER:
IBM, Armonk, NY USA: Driving Excellence in IBM Business Partner On-Boarding Experience
SILVER STEVIE WINNERS
IBM, Armonk, NY USA: Agile 24: Promoting Innovation and New Ways of Working in support of IBM Sellers
IBM, Armonk, NY USA: Creating Innovative Collateral to Change the Client Experience - IBM Proposal Centre of Competence
IBM, Armonk, NY USA: IBM Guadalajara COE - Pursuing Excellence in AR
IBM, Armonk, NY USA: IBM Japan Sales Support Team of the Year - Smarter Proposal
IBM, Armonk, NY USA: IBM JPN Tokyo/Nagoya/Osaka: Advanced Proposal Support for Cognitive Era
IBM, Armonk, NY USA: Quality of Firm Order Validation, Speed of Execution
BRONZE STEVIE WINNERS:
IBM, Armonk, NY USA: IBM Japan: Smarter Sales Support Using Watson Technology: Cognitive Sales Concierge (CSC)
IBM, Armonk, NY USA: Operational Excellence in IBM Centers (OpEC)

Sales Support Team of the Year - All Other Industries
GOLD STEVIE WINNER:
DHL Global Forwarding, Miami, FL USA:DHL Global Forwarding U.S. Sales Support Team is on fire!
SILVER STEVIE WINNERS:
DHL Express U.S., Franklin Park, IL USA: DHL US Sales Support Team
Mondelez International Turkey, Kocaeli, Turkey: Mondelez International Turkey - Sales Audit System Generated Growth By Increasing In-store Execution Performance
BRONZE STEVIE WINNERS:
DHL Express, Lagos, Nigeria: DHL Express NG Credit Team
Family Heritage Life Insurance Company of America, Broadview Heights, OH USA: Family Heritage Life Sales Support Team
GuideWell Connect, Jacksonville, FL USA: Making the Grade
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales
Kobie Marketing, St. Petersburg, FL USA: Kobie's Creative (and Unsung) Heroes
Marriott Vacations Worldwide, Orlando, FL USA: Marriott Vacation Club’s Sales Operations Team – the Catalyst for a thriving Sales Force!

Sales Operations Team of the Year
GOLD STEVIE WINNER:
Vivint Smart Home, Provo, UT USA
SILVER STEVIE WINNERS
Berry Plastics. Evansville, IN USA
Sales Partnerships, Broomfield, CO USA
BRONZE STEVIE WINNERS:
Comprehend, Redwood City, CA USA
GuideWell Connect, Jacksonville, FL USA
Marriott Vacations Worldwide, Orlando, FL USA
VMware, Palo Alto, CA USA

Virtual Technology Sales Enablement and Pre-sales Team of the Year 
GOLD STEVIE WINNER:
Cisco Systems, Inc. San Jose, CA USA: Cisco Global Virtual Engineering (GVE) Organization
SILVER STEVIE WINNERS:
GuideWell Connect, Jacksonville, FL USA: Clear the Way to Checkout for Customers
SAVO Group, Chicago, IL USA: SAVO Sales Enablement solution for GMC Software
SAVO Group, Chicago, IL USA: SAVO Sales Enablement solution for Zebra Technologies
BRONZE STEVIE WINNER:
ServiceNow, Santa Clara, CA USA: ServiceNow Sales Enablement

Sales Management Team of the Year
GOLD STEVIE WINNER:
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales Management Team
SILVER STEVIE WINNER:
Adobe Systems Inc., San Jose, CA USA
BRONZE STEVIE WINNERS:
Berry Plastics. Evansville, IN USA
InstaBoost Media, Tustin, CA USA
Market Track, Chicago, IL USA

SALES ACHIEVEMENT CATEGORIES

Sales Turnaround of the Year
GOLD STEVIE WINNER:
InfinityQS International, Inc., Fairfax, VA USA
SILVER STEVIE WINNER:
Comprehend, Redwood City, CA USA
BRONZE STEVIE WINNERS:
C. Mae Design LLC, Burlington, WI USA
GuideWell Connect, Jacksonville, FL USA
IBM, Armonk, NY USA: IBM Sales Renaissance: SaaS Execution

Sales Growth Achievement of the Year - Business Services
GOLD STEVIE WINNER:
Diva Works Pty Ltd, Sydney, Australia: Diva Works Epic Revenue Growth!
SILVER STEVIE WINNER:
Revana, a TeleTech Company, Gilbert, AZ USA: Driving Outrageous Business Growth for Google
BRONZE STEVIE WINNER:
j2 Global, Inc., Woburn, MA USA: Campaigner Email Marketing Sales Team

Sales Growth Achievement of the Year - All Other Industries
GOLD STEVIE WINNER:
SV, Phoenix, AZ USA: Smoking Vapor - Sales Growth of +400% from Contrarian Ideas
SILVER STEVIE WINNERS:
Adobe Systems Incorporated, San Jose, CA USA: Strategic Accounts Delivers Exceptional Results
Sharegate, Montreal, QC, Canada: Another Insane Year for Sharegate
BRONZE STEVIE WINNES:
Automic, Bellevue, WA USA: Automic Software Achieves Record Sales Growth & Revenues in FY16
SoftPro, Raleigh, NC USA: SoftPro Sales Team Exceeds Growth Expectations
USHEALTH Advisors, LLC, Haslet, TX USA: USHEALTH Advisors, L.L.C. Continues its Remarkable Sales Growth
VMware, Palo Alto, CA USA: VMware's Sales Growth
ZoomInfo, Waltham, MA USA: How ZoomInfo Changed Its Sales Structure & Fueled Revenue Growth

Best Use of Technology in Sales - Business Services, Financial Services & Insurance
GOLD STEVIE WINNERS:
Mercer Consumer, Des Moines, IA USA: Service-to-Sales
WePay Inc, Redwood City, CA USA: Leveraging Cutting Edge Technology to set Sales up for Success
SILVER STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA: 5 P’s of Success – Prior Planning Prevents Poor Performance
BRONZE STEVIE WINNERS:
GuideWell Connect, Jacksonville, FL USA: Superior Results Achieved Not Insanity
Sales Partnerships, Broomfield, CO USA: Sales Partnerships Technology Drives Revenue
SalesStaff LLC, Houston, TX USA: SalesStaff Leads the Demand Generation Industry with Forward-Thinking Sales Technology Innovations

Best Use of Technology in Sales - Computer Services & Software
GOLD STEVIE WINNER:
IBM, Armonk, NY USA: IBM Implementation of Sales Tracker - a comprehensive view of seller achievement and potential earnings
BRONZE STEVIE WINNERS:
Bloomfire, Austin, TX USA: How Lionbridge Doubled Their User Adoption Using Bloomfire for Sales Enablement
VMware, Palo Alto, CA USA: VMware's Implementation of VMstart

Best Use of Technology in Sales - All Other Industries
GOLD STEVIE WINNER:
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales
SILVER STEVIE WINNERS:
Festival Walk, Hong Kong: Festival Walk “U Card App” Campaign
Lennox Industries, Richardson, TX USA: Increasing Productivity through Dynamic Console Insights
BRONZE STEVIE WINNERS:
Broadview Networks, Rye Brook, NY USA: Broadview's OfficeSuite® Readiness Tool
DHL Express Sub Saharan Africa, Cape Town, South Africa: Launch of the Global Call Planning Tool in SSA
Festival Walk, Hong Kong: “Secret Code Gift Surprises” at Festival Walk
Mondelez International Turkey, Kocaeli, Turkey: Sales Audit System Generated Growth By Increasing In-store Execution Performance
Wyndham Vacation Ownership, Orlando, FL USA: Wyndham Vacation Ownership Sales Recordings System

Demand Generation Program of the Year
GOLD STEVIE WINNER:
Inci Akü GS Yuasa, Manisa, Turkey: Inci GS Yuasa, Increasing Dealer Engagement >> Increasing Sales
SILVER STEVIE WINNER:
Beyond Codes Inc., Simi Valley, CA USA: Integrated Demand Generation for Named Accounts
BRONZE STEVIE WINNERS:
Comprehend, Redwood City, CA USA
SalesStaff LLC, Houston, TX USA: Data and Tech Innovations + Customer Experience = Demand Gen Success
WePay Inc, Redwood City, CA USA: Demand Gen Turnaround - From Nothing to Finely Tuned Machine

Outbound Marketing Program of the Year
GOLD STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA: Your Change Can Make a Change
SILVER STEVIE WINNER:
QNB Finansbank, Istanbul, Turkey
BRONZE STEVIE WINNERS:
Lennox Industries, Richardson, TX USA
Mercer Consumer, Des Moines, IA USA: FRA Travel AssistPlus Creative Test

Inbound Marketing Program of the Year
GOLD STEVIE WINNER:
Festival Walk, Hong Kong: “Christmas Secret Garden” at Festival Walk
SILVER STEVIE WINNER:
Festival Walk, Hong Kong: Festival Walk “U Card App” Campaign
Mercer Consumer, Des Moines, IA USA: NEA HIP Care Plus Avatar
WePay Inc, Redwood City, CA USA: A Highly Targeted Inbound Program is Born
BRONZE STEVIE WINNER:
Festival Walk, Hong Kong: “Secret Code Gift Surprises” at Festival Walk
Mercer Consumer, Des Moines, IA USA: IEEE Website Redesign
PresenceLearning, San Francisco, CA USA: PresenceLearning's “Success for Every Learner: From At-Risk to Successful” Webinar Series
Sharegate, Montreal, QC, Canada: Sharegate: Started From The Bottom Now We're Here

Sales Process of the Year
GOLD STEVIE WINNER:
UNOX, S.p.A, Cadoneghe Padova, Italy: How UNOX Reinvents the Sales Process
SILVER STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA: Superior Results Achieved Not Insanity
BRONZE STEVIE WINNERS:
Berry Plastics. Evansville, IN USA
GuideWell Connect, Jacksonville, FL USA: 5 P’s of Success – Prior Planning Prevents Poor Performance
Lennox Industries, Richardson, TX USA

Sales Training or Coaching Program of the Year - Business Services & Insurance
GOLD STEVIE WINNER:
Richardson, Philadelphia, PA USA: Cargill Sales Effectiveness Initiative Makes Valuable Impact
SILVER STEVIE WINNER:
Imparta Inc., Austin, TX USA
BRONZE STEVIE WINNERS:
Forrest Performance Group and The Pacific Institute, Fort Worth, TX USA: The Selling Mindset Program
GuideWell Connect, Jacksonville, FL USA: Shooting for the Stars
Invenio Solutions, Austin, TX USA: Invenio Solutions' Quick-to-Market Sales Training is Second to None
SalesHood, San Francisco, CA USA: SalesHood Improves Time to First Deal by 70% for Telogis
UniFirst Corporation, Wilmington, MA USA: UniFirst’s Phone Skills Initiative Transforms an HR Interview Service into a Rewarding Coaching Tool
UniFirst Corporation, Wilmington, MA USA: UniFirst’s Train-the-Trainer Approach Improves Customer Retention Results
Velocity Advisory Group, Philadelphia, PA USA: Sales reps outperform their peer group after participating in an elite, training & coaching hybrid program

Sales Training or Coaching Program of the Year - All Other Industries
GOLD STEVIE WINNER:
The Horton Group, Chicago, IL USA: Horton University Journey to Validation
SILVER STEVIE WINNERS:
Deutsche Post DHL Group (DPDHL), Bonn, Germany: From “good to great”: DHL CSI takes its sales training and coaching program to the next level
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales
Migros, Istanbul, Turkey: Macro Store Managers Development Program
BRONZE STEVIE WINNERS:
DHL Global Forwarding, Bonn, Germany: CIF (Certified International Forwarder) Sales World Cup
Lennox Industries, Richardson, TX USA
Marriott Vacations Worldwide, Orlando, FL USA: Marriott Vacation Club – Vacation Dreams Start Here – Training for the Real World
Marriott Vacations Worldwide, Orlando, FL USA: The Talent Experience Center at Marriott Vacation Club
SAP, Newtown Square, PA USA: SAP's GCO University: Accelerating success in the Digital Age
Symantec Ltd, Dublin, Ireland: Customer Psychology - The Sales & Retention Behavioral Program

Sales Meeting of the Year
GOLD STEVIE WINNER:
Toshiba America Business Solutions., Irvine, CA USA: Toshiba’s LEAD 2016
SILVER STEVIE WINNER:
WePay Inc, Redwood City, CA USA: Highly Motivating Inaugural Sales Meeting
BRONZE STEVIE WINNERS:
NCR Corporation, Duluth, GA USA: All-in at the 2016 NCR Sales Kick-Off
Vivint Smart Home, Provo, UT USA: Vivint Con - Epic Sales Meeting

Award for Innovation in Sales - Business Services & Financial Services
GOLD STEVIE WINNER:
UNOX, S.p.A, Cadoneghe Padova, Italy: UNOX Brings the Creativity of Chefs into the Sales Field
SILVER STEVIE WINNER:
WePay Inc, Redwood City, CA USA: A Culture of Learning Drives Results
BRONZE STEVIE WINNERS:
Imparta Inc., Austin, TX USA: Imparta: Innovation in Sales
Imparta Inc., Austin, TX USA: Imparta's Virtual Sales Academy: Innovation in Sales
SomethingNew, LLC., Madison, CT USA: When Your Company Name Is SomethingNew, You Better Be Innovative!

Award for Innovation in Sales - Hospitality and Leisure & Real Estate
GOLD STEVIE WINNER:
Wyndham Vacation Ownership, Orlando, FL USA: Robert Peck, Quality Assurance Manager
SILVER STEVIE WINNERS:
Festival Walk, Hong Kong: Festival Walk “Disney Tsum Tsum Walk N’ Roll Festival”
Festival Walk, Hong Kong: Festival Walk “U Card App” Campaign
Marriott Vacations Worldwide, Orlando, FL USA: Marriott Vacation Club – Sales Center Technology Application-Wow, the Power of You!
Sundance Vacations, Wilkes-Barre, PA USA: Sundance Vacations Premier Weeks Program
BRONZE STEVIE WINNERS:
Festival Walk, Hong Kong: “Secret Code Gift Surprises” at Festival Walk
Festival Walk, Hong Kong: BATMAN v SUPERMAN: Dawn Of Justice x Festival Walk
Marriott Vacations Worldwide, Orlando, FL USA: Marriott Vacation Club – Interactive Purchase Proposal-Digitally Presenting the Numbers

Award for Innovation in Sales - All Other Industries
GOLD STEVIE WINNER:
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales
BRONZE STEVIE WINNERS:
Inci Akü GS Yuasa, Manisa, Turkey: Inci GS Yuasa, Increasing Dealer Engagement >> Increasing Sales
VMware, Palo Alto, CA USA: Mike Blanchette, Senior Director of Global Field Enablement
ZoomInfo, Waltham, MA USA: How ZoomInfo’s ReachOut Helps Increase Sales Efficiency

SALES DISTINCTION CATEGORIES

Sales Distinction of the Year - Computer Software
GOLD STEVIE WINNER:
SAP, Newtown Square, PA USA:Improved Account Planning Leads to Great Success
SILVER STEVIE WINNERS:
SoftPro, Raleigh, NC USA: SoftPro Makes a Powerful Statement as it Exceeds 2016 Sales Goals
ZoomInfo, Waltham, MA USA: How ZoomInfo Increased Adoption for FormComplete

Sales Distinction of the Year - Distribution & Transportation
GOLD STEVIE WINNER:
DHL Express, Beirut, Lebanon: DHL Express 24/7 Service Point
BRONZE STEVIE WINNER:
Deutsche Post DHL Group (DPDHL), Bonn, Germany: DHL and Japanese transportation customer jointly create value

Sales Distinction of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA: GuideWell Connect Maximizes MOR to get M.O.R.E
SILVER STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA: 5 P’s of Success – Prior Planning Prevents Poor Performance
BRONZE STEVIE WINNERS:
GuideWell Connect, Jacksonville, FL USA: Superior Results Achieved Not Insanity
GuideWell Connect, Jacksonville, FL USA: We Can Only Go Up from Here

Sales Distinction of the Year - Industrial & Manufacturing
GOLD STEVIE WINNER:
UNOX, S.p.A, Cadoneghe Padova, Italy: UNOX Leverages Lean Manufacturing Process into Sales

Sales Distinction of the Year - Services Industries
GOLD STEVIE WINNER:
WePay Inc, Redwood City, CA USA: Major Accomplishments to Position WePay for Scale
SILVER STEVIE WINNER:
j2 Global, Inc., Woburn, MA USA: Campaigner Email Marketing Sales Team
BRONZE STEVIE WINNER:
CAC 2000 Ltd., Kingston, Jamaica: CAC 2000 Ltd. Distinguishes Itself by Winning Jamaica’s ‘Braco’ Project

Sales Distinction of the Year - All Other Industries
GOLD STEVIE WINNER:
Migros, Istanbul, Turkey: Macro Store Managers Development Program

CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES

Front-Line Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE WINNER:
eMoney Advisor, LLC, Radnor, PA USA: Gabriella Borkowski, Client Success Specialist
SILVER STEVIE WINNER:
CSA Travel Protection, San Diego, CA USA: Dan Castle, Senior Customer Service Representative
BRONZE STEVIE WINNER:
eMoney Advisor, LLC, Radnor, PA USA: Sharon (Jenny) Kaufman, Client Support Specialist

Front-Line Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE WINNER:
DHL Express, Guatemala, Guatemala: Maria de los Angeles Callejas, Customer Service Representative
SILVER STEVIE WINNER:
Concentrix, AN/Z, South Yarra, VIC, Australia: Kelly Nathan, Acting Team Lead
BRONZE STEVIE WINNERS:
Cyberscout (formerly IDT911), Scottsdale, AZ USA: Sharlene Miles, Fraud Investigator
Response, Lindon, UT USA: Shanna Walton, Front-Line Customer Support Manager

Front-Line Customer Service Professional of the Year - Technology Industries
GOLD STEVIE WINNER:
Network Alliance, Reston, VA USA: Corey Orr, Help Desk Analyst
SILVER STEVIE WINNERS:
Neverware, New York, NY USA: Abram Morgan, NYC Specialist
Telogis, Inc. Aliso Viejo, CA USA: Eric Peterson, Exclusive Support Agent serving HINO
BRONZE STEVIE WINNERS:
Autosoft Inc., West Middlesex, PA USA: Josh Falvo, Parts & Service Team Lead
Carbonite, Inc., Lewiston, ME USA: Daniel Drake, Senior Escalations Support Professional

Front-Line Customer Service Professional of the Year - All Other Industries - Up to 2,500 Employees
GOLD STEVIE WINNER:
HomeServe USA, Boca Raton, FL USA: Dee Griffith, Customer Service Agent
SILVER STEVIE WINNERS:
Albridge, Lawrenceville, NJ USA: Ralph Bamonte, Customer Associate Analyst
VIZIO Inc., Irvine, CA USA: Ilene Schindler, Front-Line Customer Service Professional

Front-Line Customer Service Professional of the Year - All Other Industries - More than 2,500 Employees
GOLD STEVIE WINNER:
Dow Jones & Co., New York, NY USA: Oswaldo Urgiles, Team Leader, Customer Experience & Engagement
SILVER STEVIE WINNERS
Delta Air Lines, Atlanta, GA USA: Amy Olson, Groups Specialist
Delta Air Lines, Atlanta, GA USA: Bonnie Horn, Premium Sales and Service Specialist
Delta Air Lines, Atlanta, GA USA: Robert Rector, ATL RES Lead
Delta Air Lines, Atlanta, GA USA: Judy Thompson, SkyMiles Sales and Service Specialist
BRONZE STEVIE WINNERS:
Delta Air Lines, Atlanta, GA USA: Kelly Handley, Premium Sales and Service Specialist
Delta Air Lines, Atlanta, GA USA: Lorraine Glasgow, SkyMiles Sales and Service Specialist
Delta Air Lines, Atlanta, GA USA: Oulimata Gueye, Customer Experience Supervisor French
Delta Air Lines, Inc. Atlanta, GA USA: Kelli Fracassi, Lead Frontline Agent, Sales Support Team
Delta Air Lines, Inc. Atlanta, GA USA: Renee King-Seaman, Delta Cargo Customer Service Professional

Back-Office Customer Service Professional of the Year - Banking, Financial Services & Insurance
GOLD STEVIE WINNER:
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Jaime Arnseth, Business Initiatives Consultant
SILVER STEVIE WINNER:
Assurant, Inc., Atlanta, GA USA: Bryan Wood, Meteorologist
BRONZE STEVIE WINNERS:
CSA Travel Protection, San Diego, CA USA: Matt Rhea, Senior Trainer
eMoney Advisor, LLC, Radnor, PA USA: Tiffany Ulmer, Engagement Operations Specialist
MassMutual Financial Group, Springfield, MA USA: April Mateus, Technical Specialist for the Values and Disbursements teams
MassMutual Financial Group, Springfield, MA USA: Nicole Cotto, Back-Office Customer Service Professional

Back-Office Customer Service Professional of the Year - Computer Services & Software
GOLD STEVIE WINNER:
CrunchTime! Information Systems, Boston, MA USA: David Krinitt, Back-Office Customer Service Professional
BRONZE STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA: Ashley Abbott, Tools and Technology Administrator

Back-Office Customer Service Professional of the Year - All Other Industries
GOLD STEVIE WINNER:
TCL, Corona, CA USA: TCL Katrina (Kaye) Falceso, Training and Quality Manager
SILVER STEVIE WINNERS:
HomeServe USA, Boca Raton, FL USA: Melanie McConnell, Manager, Back Office team
VIZIO Inc., Irvine, CA USA: William Kranig, Workforce Management and Call Center Allocation Analyst
BRONZE STEVIE WINNERS:
DHL Express, Saudi Arabia, Al Khobar, Kingdom of Saudi Arabia: Abdullah Al Yassen, Key Account Executive
DHL Express, Sub Saharan Africa,Cape Town, South Africa: Daphne Tshupo, Customer Care Executive, DHL Express Botswana

Young Customer Service Professional of the Year - Business Services, Diversified Services, Financial Services & Real Estate
GOLD STEVIE WINNER:
Concentrix, AN/Z, South Yarra, VIC, Australia: Tamia Theobald, Customer Service Professional
SILVER STEVIE WINNERS:
BiggerPockets, Denver, CO USA: Hilary Catton, Customer Support Manager
eMoney Advisor, LLC, Radnor, PA USA: Sarah Dougherty, Client Support Specialist & Success Coach
eMoney Advisor, LLC, Radnor, PA USA: Moira O'Connor, Success Coach
BRONZE STEVIE WINNER:
AllClear ID, Austin, TX USA: Yvonne Ybarra, Document Control & Billing Processor

Young Customer Service Professional of the Year - Computer Software
GOLD STEVIE WINNER:
OpenLink Financial, Uniondale, NY USA: Charles Eberhardt, Senior Analyst
SILVER STEVIE WINNER:
EventBooking, Knoxville, TN USA: Brian Chia, Director of Client Services
BRONZE STEVIE WINNER:
Webroot, Broomfield, CO USA: Jesse Lopez, Advanced Malware Removal Engineer

Young Customer Service Professional of the Year - All Other Industries
GOLD STEVIE WINNER:
VIZIO Inc., Irvine, CA USA: Luis Perez, Team Lead, Customer Service
SILVER STEVIE WINNERS:
HomeAway, Inc., Austin, TX USA: Tiffany Yep, ‎North America Customer Experience Service Level Supervisor
Sun Basket, San Jose, CA USA: Maddie Matias, Quality Assurance Lead
BRONZE STEVIE WINNERS:
DHL Express, Sub Saharan Africa, Cape Town, South Africa: Emmy Chellah, Customer Service Supervisor
HomeServe USA, Boca Raton, FL USA: Christine Gonzalez, Quality Analyst
MTM, Lake St. Louis, MO USA: Patrick Fichtel, ‎Training Specialist

Customer Service Manager of the Year
GOLD STEVIE WINNER:
VIZIO Inc., Irvine, CA USA: Mira Anson, Customer Service Manager
SILVER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA: Brian Grondin, Team Manager
DHL Express Kenya, Nairobi, Kenya: Jane Karugi, Head of Customer Service
MassMutual Financial Group, Springfield, MA USA: Lori Poullard, Customer Service Manager
BRONZE STEVIE WINNERS:
Concentrix, AN/Z, South Yarra, VIC, Australia: David Flanagan, A/NZ Workforce Management Lead
Sharegate, Montreal, QC, Canada: Jimmy De Santis, Customer Happiness Manager
VENZA, Roswell, GA USA: April Rosier, Customer Success Manager
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Ed Palomo

Customer Service Leader of the Year
GOLD STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA: Brett Siedman, Senior Director
SILVER STEVIE WINNERS:
DHL Express Bangladesh, Dhaka, Bangladesh: Mahmud Bin Alam, National Customer Services Manager
Oi, RIO DE JANEIRO, BRAZIL: João Pedro SantAnna, CRM Director
BRONZE STEVIE WINNERS:
CSAA Insurance Group, Walnut Creek, CA USA: John Ingersoll, VP of Brand
iHeartRadio, New York, NY USA: Michael Biondo, VP Business Operations & Partnerships
Rimini Street, Las Vegas, NV USA: Craig Mackereth, GVP of Global Application Support
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Linda Anderson, Research Service Manager

Contact Center Professional of the Year
GOLD STEVIE WINNER:
Delta Air Lines, Inc. Atlanta, GA USA: Al Bourne, Program Manager, Cargo Customer Experience
SILVER STEVIE WINNERS:
eMoney Advisor, LLC, Radnor, PA USA: Hank Cassa, Success Specialist
HomeServe USA, Boca Raton, FL USA: Roosevelt Montgomery, Repair Management Supervisor
VIZIO Inc., Irvine, CA USA: Josie Schoenhoerr, Team Lead
BRONZE STEVIE WINNERS:
AllClear ID, Austin, TX USA: Adam Castilleja, Support Readiness Coordinator
DHL Express, Sub Saharan Africa,Cape Town, South Africa: Humphrey Sambo, Key Account Executive, DHL Zimbabwe
eMoney Advisor, LLC, Radnor, PA USA: Camille Cortina, Success Specialist

Contact Center Manager of the Year
GOLD STEVIE WINNER:
Dun & Bradstreet, Malibu, CA USA: Matt Medina, Director of Customer Service, Dun & Bradstreet Emerging Businesses
SILVER STEVIE WINNERS:
Concentrix, AN/Z, South Yarra, VIC, Australia: David Fotheringham, Contact Centre Operations Manager
Signs.com, Salt Lake City, UT USA: Madison Page, Customer Experience Officer
BRONZE STEVIE WINNERS:
Delta Air Lines, Atlanta, GA USA: ReNae Chitty, Customer Experience Manager
Delta Air Lines, Atlanta, GA USA: Jackie Menard and Jenifer Solorzano, Customer Experience Manager
DHL Express, Sub Saharan Africa, Cape Town, South Africa: Mpho Samuel, Head of Customer Services

Contact Center Leader of the Year
GOLD STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA: Robert Frost, Vice President
SILVER STEVIE WINNERS:
Albridge, Lawrenceville, NJ USA: Natasha Horn, Vice President
CLEAResult, Tempe, AZ USA: Jessica Bissell, Operations Director
Wyndham Vacation Ownership, Orlando, FL USA: Mark Candell, Senior Director, Contact Center Operations
BRONZE STEVIE WINNERS:
Autosoft Inc., West Middlesex, PA USA: Drew Chamberlain, Senior Director of Customer Support and Training
Concentrix, Fremont, CA USA: Winnie Sun, Senior Vice President of Global Operations and Delivery
LiveOps, Inc., Scottsdale, AZ USA: Greg Hanover, COO
VIZIO Inc., Irvine, CA USA: Derek Teut , Dakota Dunes Contact Center Leader

CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES

Customer Service Team of the Year - Recovery Situation - Business Services, Financial Services, & Insurance
GOLD STEVIE WINNER:
USHEALTH Group, Inc., Fort Worth, TX USA
SILVER STEVIE WINNER:
John Hancock Financial Services, Boston, MA USA: Annuities Control/Institutional Contract Services Team
BRONZE STEVIE WINNERS:
Blue Ocean Contact Centers, Halifax, NS, Canada: Order Management Tier 2 Team
Concentrix, Fremont, CA USA
UPMC Health Plan, Pittsburgh, PA USA

Customer Service Team of the Year - Recovery Situation - Transportation
GOLD STEVIE WINNER:
DHL Express, Sofia, Bulgaria
SILVER STEVIE WINNER:
Delta Air Lines, Atlanta, GA USA: Delta Air Lines Customer Care Team
BRONZE STEVIE WINNERS:
DHL Express Ecuador, Quito, Ecuador: Customer Care Team
DHL Express, Heredia, Costa Rica

Customer Service Team of the Year - Recovery Situation - All Other Industries
GOLD STEVIE WINNER:
ClearVision Optical Company, Hauppauge, NY USA
SILVER STEVIE WINNER:
TCL, Corona, CA USA
BRONZE STEVIE WINNERS:
Edupoint Educational Systems, Mesa, AZ USA: Edupoint State Reporting Team Reorganization
VIZIO Inc., Irvine, CA USA: VIZIO Executive Resolution Team

Customer Service Complaints Team of the Year - Computer Services & Software
GOLD STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA: Carbonite Service Recovery Unit - Taking Customer Satisfaction to a New Level!
SILVER STEVIE WINNER:
Achievers, Toronto, ON Canada: Achievers Member Experience Team Delivers Superior and Personalized Customer Experience

Customer Service Complaints Team of the Year - All Other Industries
GOLD STEVIE WINNER:
Odeabank, Istanbul, Turkey: Odeabank Customer Inquiries Management
SILVER STEVIE WINNERS:
Vivint Smart Home, Provo, UT USA: Vivint Smart Home Executive Resolutions Team
Vivint Solar, Lehi, UT USA: Vivint Solar Resolution Management Team
BRONZE STEVIE WINNERS:
Concentrix, Fremont, CA USA: Team Creates Moments That Matter for customers
Delta Air Lines, Atlanta, GA USA: Delta Air Line Customer Care Complaints Team
HomeAway, Inc., Austin, TX USA: HomeAway's Innovation In Customer Complaints: Book with Confidence
HomeServe USA, Boca Raton, FL USA: Complaints prevention through empowerment and accountability
NorthStar Home, Orem, UT USA: NorthStar Home Complaints Team
VIZIO Inc., Irvine, CA USA: VIZIO’s Executive Resolution Team

Front-Line Customer Service Team of the Year - Business Services Industries
GOLD STEVIE WINNER:
ModusLink, Waltham, MA USA: ModusLink's HERE Team - Evolving Our Customer Support
SILVER STEVIE WINNER:
GSC, Brewster, NY USA: The Gary Stock Company
BRONZE STEVIE WINNER:
DHL Express, Lagos, Nigeria: DHL Express Nigeria Frontline Customer Service Team

Front-Line Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE WINNER:
ArmadaGlobal, Hunt Valley, MD USA: ArmadaGlobal – More Than a Typical Insurance Company
SILVER STEVIE WINNERS:
John Hancock Financial Services, Boston, MA USA: Measuring Superior Customer Service
Moody's Analytics, New York, NY USA: Serving our Employees Serves Our Customers at Moody's Analytics
BRONZE STEVIE WINNERS:
AllClear ID, Austin, TX USA: AllClear ID's Support Readiness Coordinator Team
John Hancock Financial Services, Boston, MA USA: Providing Quality Customer Service Amidst Change
WePay Inc, Redwood City, CA USA: Delivering Delight in the Face of Complexity

Front-Line Customer Service Team of the Year - Other Service Industries
GOLD STEVIE WINNER:
Young Living, Lehi, UT USA: Front Line Customer Service Team
SILVER STEVIE WINNERS:
Concentrix, AN/Z, South Yarra, VIC, Australia: Concentrix New Zealand Team
DHL Express, Buenos Aires, Argentina: DHL Express Argentina Frontline Customer Service Team
DHL Express, Beirut, Lebanon: DHL Express Lebanon Frontline
Lhasa OMS, Weymouth, MA USA: Lhasa OMS Customer Service Team
BRONZE STEVIE WINNERS:
EMKAY Inc, Itasca, IL USA: EMKAY's Personalized Approach to Customer Service
GuideWell Connect, Jacksonville, FL USA: Time is Money
Sun Basket, San Jose, CA USA: Sun Basket Membership Ambassadors

Front-Line Customer Service Team of the Year - Technology Industries - Computer Services & Software - Less Than 100 Employees
GOLD STEVIE WINNERS:
MassPay, Inc. Beverly, MA USA: Customer Service & Client Support Team
NGINX, Inc., San Francisco, CA USA: NGINX, Inc. Customer Support Team
SILVER STEVIE WINNERS:
Druva Inc., Sunnyvale, CA USA: Druva's Holistic Customer Success Program
MediaRadar, New York, NY USA: MediaRadar: A Tailored Approach to Defining Success
Sharegate, Montreal, QC, Canada: Having a Positive Impact in People's Lives at Work, One Customer at a Time
BRONZE STEVIE WINNERS:
B&L Information Systems, Bridgman, MI USA: B&L Information Systems' Customer Support Desk Harnesses Technology and Helps Clients Get Back on Track, Fast
CareerArc, Burbank, CA USA: CareerArc – The Proof of Outstanding Service Is in Our Clients’ Success
DataCore Software, Fort Lauderdale, FL USA: DataCore Software Technical Support Team
Lucernex, Plano, TX USA: Lucernex Customer Success Team
Network Alliance, Reston, VA USA: Network Alliance Support Center
Photodex, Austin, TX USA: Focusing on Exceptional Cases
Replicon, Redwood City, CA USA: Replicon's Customer Service Support team for Front-Line Customer Service Team of the Year - Technology Industries
SMTP2GO, Christchurch, New Zealand: Customer service done right

Front-Line Customer Service Team of the Year - Technology Industries - Computer Software - 100 or More Employees
GOLD STEVIE WINNER:
ServiceTitan, Glendale, CA USA: ServiceTitan Success Team
SILVER STEVIE WINNER:
Box, Inc., Redwood City, CA USA: Box, Inc. - Unparalleled Customer Support Innovation and a Proven Commitment to Customer Success
FreshBooks, Toronto, ON, Canada: FreshBooks Support Team's Secret to Team Culture
PlanGrid, San Francisco, CA USA: PlanGrid Customer Support Redefines The Meaning Of Personalized Engagement for Construction Industry
BRONZE STEVIE WINNER:
Achievers, Toronto, ON Canada: Achievers Customer Service Support Team Empowers Customers with Superior Service
Acquia, Boston, MA USA: Providing the Industry’s Highest Level of Drupal Expertise and Global Support
Carbonite, Inc., Lewiston, ME USA: Carbonite Customer Care Consumer Team - Pulling Together to Conquer Any Challenge
GPS Insight, Scottsdale, AZ USA: GPS Insight Customer Service Team- Always Available to Help & Improve the Lives of Their Customers
Pushpay Holdings Limited, Redmond, WA USA: Pushpay’s Customer Success Team: Reviving personal service in an age of digital commerce.

Front-Line Customer Service Team of the Year - Technology Industries - Telecommunications
GOLD STEVIE WINNER:
Active Digital, Lamberhurst, Tunbridge Wells, Kent, United Kingdom: Active Digital’s Active Gurus – The Ultimate Front-line Team
BRONZE STEVIE WINNERS:
Access One Inc, Chicago, IL USA:Have No Fear Customer Care is here!
j2 Global, Inc., Ottawa, ON Canada: J2 Global Customer Support Team
PGi, Atlanta, GA USA: Event Conferencing Makes Large-Scale Meetings Easier
Vodafone Group Plc, Newbury, United Kingdom: Vodafone Group Enterprise Operations

Front-Line Customer Service Team of the Year - All Other Technology Industries
GOLD STEVIE WINNER:
Grovo, New York, NY USA: Grovo Grows Superior Customer Service Leading to Greater Customer Engagement and Satisfaction
SILVER STEVIE WINNER:
eMoney Advisor, LLC, Radnor, PA USA: eMoney Advisor Client Engagement
BRONZE STEVIE WINNER:
CareerBuilder, Chicago, IL USA: CareerBuilder Premier Support Team - Driving Client Loyalty and Leading Change

Front-Line Customer Service Team of the Year - All Other Industries - Less than 100 Employees
GOLD STEVIE WINNER:
ClassicCars.com, Phoenix, AZ USA: Becoming Customer Ambassadors: Transition to New Website
SILVER STEVIE WINNER:
Cyberscout (formerly IDT911), Scottsdale, AZ USA: IDT911 Resolution Center Support Team Rates 99+% in Customer Satisfaction
BRONZE STEVIE WINNERS:
Board of Certification/Accreditation, Owings Mill, MD USA: “Customer First”: a Core Organizational Value for BOC
Delta Defense, West Bend, WI USA: Positively World Class
Tarion Warranty Corporation, Toronto, ON Canada: Tarion Warranty’s customer service focus throughout strike delays benefits new home buyers and new home builders

Front-Line Customer Service Team of the Year - All Other Industries - 100 or More Employees
GOLD STEVIE WINNER:
ClearVision Optical Company, Hauppauge, NY USA: ClearVision Optical Delivers Delight
SILVER STEVIE WINNERS:
DHL Express Bangladesh, Dhaka, Bangladesh: DHL Express Bangladesh- Frontline Team
DHL Express Vietnam, Ho Chi Minh, Vietnam: DHL Vietnam Customer Service: A team of Insanely Customer Centric Culture (ICCC)
Pitney Bowes Ltd, Hatfield, Hertfordshire, United Kingdom: The Pitney Bowes UK Global Services Team
VIZIO Inc., Irvine, CA USA: SmartCast Queue
BRONZE STEVIE WINNERS:
Albridge, Lawrenceville, NJ USA: Albridge Frontline Client Service Team
Automic, Bellevue, WA USA: Automic Software Provides Continued Excellence in Customer Service
Federal Motor Carrier Safety Administration (FMCSA), Washington, DC USA: FMCSA Pre-Employment Screening Program (PSP)
Hong Kong Tourism Board, Hong Kong: We offer world-class customer services and strive to transform Hong Kong into one of the most memorable destinations
Response, Lindon, UT USA: Response Customer Service & Call Center
U.S. Green Building Council, Washington, DC USA: USGBC & GBCI’s Technical Customer Service Team: Dynamic and Nimble

Back-Office Customer Service Team of the Year - Business Services & Financial Services Industries
GOLD STEVIE WINNER:
MassMutual Financial Group, Springfield, MA USA: Owner & Beneficiary Back-Office Customer Service Team
SILVER STEVIE WINNER:
John Hancock Financial Services, Boston, MA USA: Supporting Signator’s Acquisition Expansion
BRONZE STEVIE WINNERS
FIS, Jacksonville, FL, USA: Back Office Team that makes Excellence a Priority
IOU Financial, Kennesaw, GA USA: The IOU Financial Back-Office Customer Service Team

Back-Office Customer Service Team of the Year - Other Service Industries
GOLD STEVIE WINNER:
DHL Express, Plantation, FL & Tempe, AZ USA: Believing in Team Work
SILVER STEVIE WINNERS:
DHL Express Buenos Aires, Argentina: DHL Express Argentina SA Backline
DHL Express, Beirut, Lebanon: DHL Express Back office and Key accounts
BRONZE STEVIE WINNERS:
AVRS, Inc., Petaluma, CA USA: Technical Support
DHL Express, Saudi Arabia, Al Khobar, Kingdom of Saudi Arabia: DHL Saudi Arabia Back Office Team
PublicSchoolWORKS, Inc. Cincinnati, OH USA: Research & Development Department Ensures School Districts Stay Compliant and Safe
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan, Enrollment Services Back Office Customer Service Team

Back-Office Customer Service Team of the Year - Technology Industries
GOLD STEVIE WINNER:
GoDaddy, Scottsdale, AZ USA: GoDaddy Global Workforce Management Team
SILVER STEVIE WINNER:
Albridge, Lawrenceville, NJ USA:Albridge Contact Center- Back Office Team
BRONZE STEVIE WINNER:
Telogis, Inc. Aliso Viejo, CA USA:From Weakness to Strength: The Rise of the Telogis Second Level Hardware Support Team

Back-Office Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
HomeServe USA, Boca Raton, FL USA: Creating centers of excellence in Back Office processing to deliver an exceptional customer experience!
SILVER STEVIE WINNER:
VIZIO Inc., Irvine, CA USA: VIZIO’s Field Issue Tracking Team
BRONZE STEVIE WINNER:
DHL Express United Arab Emirates, Dubai, United Arab Emirates: DHL Express UAE Back Office Customer Service Team

Contact Center of the Year (Up to 100 Seats) - Business Services & Financial Services Industries
GOLD STEVIE WINNER:
John Hancock Financial Services, Boston, MA USA: Measuring Superior Customer Service
SILVER STEVIE WINNERS:
EFG Companies, Irving, TX USA: EFG Companies Equips Employees to Raise Industry Bar on Customer Service
Runzheimer, Waterford, WI USA: Runzheimer Customer Care Team
BRONZE STEVIE WINNERS:
Albridge, Lawrenceville, NJ USA: Albridge Contact Center
Kobie Marketing, St. Petersburg, FL USA: Newly Launched Kobie Contact Center
NYCM Insurance, Edmeston, NY USA: NYCM Insurance Contact Center
Sonnet, Toronto, ON Canada: Sonnet: Changing the way Canadians feel about insurance

Contact Center of the Year (Up to 100 Seats) - Other Service Industries
GOLD STEVIE WINNER:
Wolverine Worldwide Contact Center, Richmond, IN USA: Taking Good Care of 16 Brands That You Know and Love
SILVER STEVIE WINNER:
Borusan Otomotiv Ithalat ve Dagitim A.S., Istanbul, Turkey: Borusan Otomotiv Customer Interaction Center
BRONZE STEVIE WINNERS:
CubeSmart, Malvern, PA USA: Engaging our Teammates to Enhance the Customer's WOW! Experience!
Delta Defense, West Bend, WI USA: Positively World Class
DHL Express, Saudi Arabia, Al Khobar, Kingdom of Saudi Arabia: DHL Saudi Arabia Contact Center

Contact Center of the Year (Up to 100 Seats) - Technology Industries
GOLD STEVIE WINNER:
Druva Inc., Sunnyvale, CA USA: Druva's Cloud-Based Contact Center
SILVER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA: EVault - The Transformation of a Technical Support Center
EventMobi, Toronto, ON, Canada: EventMobi - A Customer Happiness Story
ISN, Dallas, TX USA: ISN AU Contact Center
BRONZE STEVIE WINNERS:
Autosoft Inc., West Middlesex, PA USA: Autosoft Customer Success F&I Support Team
Buildium, Boston, MA USA: Buildium’s U.S. Contact Center
Citrix Systems, Inc. - Cloud Services, Raleigh, NC USA: Cloud Services Team Pushes Quality, Focuses On Solutions
Clio - Practice Management Software, Vancouver, BC, Canada: Clio's Contact Centre - A Journey Towards Effortlessness
ISN, Dallas, TX USA: ISN UK Contact Center
Pushpay Holdings Limited, Redmond, WA USA: Pushpay’s Customer Success Team: Reviving personal service in an age of digital commerce.

Contact Center of the Year (Up to 100 Seats) - All Other Industries
GOLD STEVIE WINNER:
JM Bullion, Dallas, TX USA: Explosive Growth and Superior Service
SILVER STEVIE WINNERS:
DHL Express Jordan, Amman, Jordan: Jordan Contact Center, Everybody, Everyday, Everywhere, A little Bit Better.
DHL Express Vietnam, Ho Chi Minh, Vietnam: The team with Insanely Customer Centric Culture
Response, Lindon, UT USA: Response Customer Service & Call Center Team Achievement
SurePayroll, Inc., Glenview, IL USA: SurePayroll Contact Center Delivers Double Digit Improvements in Performance – Again
BRONZE STEVIE WINNERS:
DHL Express United Arab Emirates, Dubai, United Arab Emirates: DHL Express UAE Contact Center
DHL Express Bangladesh, Dhaka, Bangladesh: DHL Express Bangladesh Contact Center
ezCater, Boston, MA USA: ezCater Sets the Bar for Business Catering Customer Service
National Park Service (NPS), Washington, DC USA: National Park Service (NPS) Your Pass Now (YPN) Program

Contact Center of the Year (Over 100 Seats) - Business Services & Financial Services Industries
GOLD STEVIE WINNER:
ListenTrust, Portland, ME USA: ListenTrust Contact Center
SILVER STEVIE WINNER:
Allianz Global Assistance, Richmond, VA USA: Allianz Global Assistance Contact Center
BRONZE STEVIE WINNERS:
ICICI Lombard GIC Ltd, Mumbai, Maharashtra, India: Customer Relationship Team
Odeabank, Istanbul, Turkey: Odeabank Contact Center

Contact Center of the Year (Over 100 Seats) - Other Service Industries
GOLD STEVIE WINNER:
Optum Consumer Sales and Services, Horsham, PA USA:Optum Consumer Sales and Service (CSS)
SILVER STEVIE WINNERS:
Delta Vacations, Minot, ND USA: Delta Vacations Customer Engagement Center
DHL Global Forwarding, Miami, FL USA: DHL Global Forwarding Americas Shared Services Center (ASSC)
BRONZE STEVIE WINNER:
Statewide Intake, Austin TX USA: Statewide Intake Contact Center

Contact Center of the Year (Over 100 Seats) - Technology Industries
GOLD STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA: Carbonite Customer Care - An Extraordinary Contact Center
SILVER STEVIE WINNER:
j2 Global, Inc., Ottawa, ON, Canada: J2 Global Customer Support team
BRONZE STEVIE WINNERS:
Cvent Inc, McLean, VA USA: Cvent Inc.'s Contact Center
GoDaddy, Scottsdale, AZ USA: GoDaddy Contact Center
ISN, Dallas, TX USA: ISN US - ISN US Contact Center
PGi, Atlanta, GA USA: A 'Freaking Awesome' Performance by the 'Varsity Team'

Contact Center of the Year (Over 100 Seats) - All Other Industries
GOLD STEVIE WINNER:
UPMC Health Plan, Pittsburgh, PA USA: UPMC Insurance Services Division Health Care Concierge
SILVER STEVIE WINNERS:
Delta Air Lines, Atlanta, GA USA: Delta Air Lines, Inc. Reservations Sales and Customer Care Contact Center Division
HomeServe USA, Boca Raton, FL USA: Delivering exceptional service through employee engagement and a thriving customer centric culture
Marriott Vacation Club International, Orlando, FL USA: Marriott Vacation Club Owner Services – Delivering Unforgettable Experiences That Make Vacation Dreams Come True
VIZIO Inc., Irvine, CA USA: VIZIO Dakota Dunes, South Dakota – Determined to Succeed
BRONZE STEVIE WINNERS:
Arçelik A.S, Istanbul, Turkey: Arcelik Contact Center
DHL Express, Arnhem, The Netherlands:DHL Express Netherlands Contact Center
GuideWell Connect, Jacksonville, FL USA: GuideWell Connect Maximizes MOR to get M.O.R.E

Customer Service Management Team of the Year
GOLD STEVIE WINNER:
HomeServe USA, Boca Raton, FL USA: Individual commitment to a collective effort, in pursuit of exceptional service!
SILVER STEVIE WINNERS:
Vivint Smart Home, Provo, UT USA: Vivint Customer Service Management Team
VIZIO Inc., Irvine, CA USA: VIZIO Dakota Dunes Leadership Team has Great Vision
BRONZE STEVIE WINNERS:
Black Knight Financial Services, Jacksonville, FL USA: Client Services Leadership Team
DHL Express Brazil LTDA, Sao Paulo, Brazil: Leadership Brazil - Developing Our Talents
DHL Express Chile, Santiago, Chile: Chile Customer Service Management Team
DHL Express Vietnam, Ho Chi Minh, Vietnam: Vietnam CS management (CSM): Create a CS team of Insanely Customer Centric Culture (ICCC) and Customer’s First Choice
Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Advocating Customer Happiness
Response, Lindon, UT USA: Response Customer Service & Call Center Management Team Achievement

Customer Service Training Team of the Year - Business Services, Diversified Services, Banking, Financial Services & Insurance
GOLD STEVIE WINNERS:
LiveOps, Inc., Scottsdale, AZ USA: LiveOps Customer Service Training Team
Securus Technologies, Dallas, TX USA: Securus Technologies Customer Service Training Team
BRONZE STEVIE WINNERS:
Assurant, Inc., Atlanta, GA USA: Empathy Express Training
Concentrix, AN/Z, South Yarra, VIC, Australia: Concentrix Australia and New Zealand Training Team
John Hancock Financial Services, Boston, MA USA: Shared Services Training and Development team

Customer Service Training Team of the Year - All Other Industries
GOLD STEVIE WINNER:
MTM, Lake St. Louis, MO USA: MTM's Dedicated Customer Service Training Team
SILVER STEVIE WINNER:
VIZIO Inc., Irvine, CA USA: VIZIO Knowledge Exchange Certification Process - Tyrel Drey and Mark Red Brown
BRONZE STEVIE WINNERS:
Delta Vacations, Minot, ND USA: Delta Vacations Training Team
GoDaddy, Scottsdale, AZ USA: GoDaddy Customer Service Training Team
HomeAway, Inc., Austin, TX USA: One Team, One Dream: HomeAway’s Focus on Quality Training in a Global Environment
ISN, Dallas, TX USA: ISN's Customer Service Training Team
Lennox Industries, Richardson, TX USA: Lennox PartsPlus® Customer Service Training Team

CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES

e-Commerce Customer Service Award - Banking, Business Services & Insurance
GOLD STEVIE WINNER:
Ally Bank, Detroit, MI USA: Ally Lifesavers Webpages
SILVER STEVIE WINNERS:
Ally Bank, Detroit, MI USA: Ally Bank Virtual Docs
GuideWell Connect, Jacksonville, FL USA: Clear the Way to Checkout for Customers
BRONZE STEVIE WINNERS:
Scribendi Inc, Chatham, ON Canada: Scribendi Inc. Customer Service Team
WNS (Holdings) Limited, Mumbai, India:WNS SocioSEER

e-Commerce Customer Service Award - Transportation
GOLD STEVIE WINNER:
DHL Express, Sub Saharan Africa, Cape Town, South Africa: DHL Zimbabwe
SILVER STEVIE WINNER:
Delta Air Lines, Atlanta, GA USA: Delta Air Lines Reservations, Social Media Team
BRONZE STEVIE WINNER:
DHL Express, Beirut, Lebanon: DHL Express Lebanon e-Commerce achievements

e-Commerce Customer Service Award - All Other Industries
GOLD STEVIE WINNERS:
1-800-FLOWERS.COM, Inc., Carle Place, NY USA:How Chat Bot for Facebook Messenger Ups Customer Service for 1-800-Flowers.com
QVC, West Chester, PA USA: QVC: Building Relationships Across All Platforms
SILVER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA: Setting Our Own Bar – How Carbonite’s Leading Content Management Team Pushed for Greater Excellence
DrugTestsInBulk.com, West Hills, CA USA: DrugTestsInBulk.com - Only the Best for Our Customers
Moxie, San Bruno, CA USA: Empowering Agents, Brands and Customers
BRONZE STEVIE WINNERS:
C3i Healthcare Connections, King of Prussia, PA USA: C3i Healthcare Connections Social Media Solution for Life Sciences
Paper Mart, Orange, CA USA: Paper Mart Listens to the Changing Voice of the Customer

Best Use of Technology in Customer Service - Banking
GOLD STEVIE WINNER:
Ally Bank, Detroit, MI USA: Ally Bank Virtual Docs
BRONZE STEVIE WINNERS:
ISBANK, Istanbul, Turkey: ISBANK- Increasing the Engagement Levels Of Affluent and Mass-Affluent Customers
Turk Economy Bank, Istanbul, Turkey: How Speech Analytics has allowed TEB to improve its Customer Journeys

Best Use of Technology in Customer Service - Business Services
GOLD STEVIE WINNER:
Arise Virtual Solutions Inc. Miramar, FL USA: The Right Technology to Support Rapid Resource Changes in Customer Service
SILVER STEVIE WINNER:
Convergys, Cincinnati, OH USA: FirstEnergy Improves Call Routing-and More-with Convergys’ Natural Language IVR
BRONZE STEVIE WINNER:
First American Database Solutions, Santa Ana, CA USA: Combining the Personal Touch with Technology to Support Customers

Best Use of Technology in Customer Service - Computer Services & Software
GOLD STEVIE WINNER:
Cisco Systems, Diegem, Belgium: Charlotte, the Virtual Service Request Assistant at Cisco TAC
SILVER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA: Carbonite Customer Care - Taking its Use of Technology to a New Level!
Dell Technologies, Bangalore, Karnataka, India: Click 2 Fix+ - Demystifying complex solutions
Informatica Corporation, Redwood City, CA USA: Extreme Productivity: Reduce time to resolve by 25%, increase CSAT by 20%
BRONZE STEVIE WINNERS:
Bloomfire, Austin, TX USA: How Insperity Empowers Its Remote Workforce with Real Time Q&A in Bloomfire
Druva Inc., Sunnyvale, CA USA: Druva's Best Use of Technology for Customer Success
Guidebook, Inc., San Francisco, CA USA:Guidebook: Technology as an Ally
Moxie, San Bruno, CA USA: Moxie Concierge Revolutionizes eCommerce Customer Service with Multi-Device Digital Engagement Channels
Mozy by DELL, Draper, UT USA: Mapping The Customer Journey
Nuance Communications, Burlington, MA USA: Swedbank Brings Human Touch to Automated Customer Service with Nina Virtual Assistant
Telogis, Inc. Aliso Viejo, CA USA: Cool Under Fire
Zenefits, San Francisco, CA USA: Zenefits Customers Service Department

Best Use of Technology in Customer Service - Financial Services & Insurance
GOLD STEVIE WINNER:
IOU Financial, Kennesaw, GA USA: IOU Financial Proprietary Technology
SILVER STEVIE WINNER:
WePay Inc, Redwood City, CA USA: Technology Enabled Customer Delight
BRONZE STEVIE WINNERS:
Garanti Emeklilik ve Hayat A.S., Istanbul, Turkey: Garanti Emeklilik's Telemarketing and Customer Service Innovations
John Hancock Financial Services, Boston, MA USA: Customer Centricity and Cost Savings
Pacific Life Insurance, Aliso Viejo, CA USA: Pacific Life - Online Transaction Tool

Best Use of Technology in Customer Service - Health Products and Services & Pharmaceuticals
GOLD STEVIE WINNER:
Optum Consumer Sales and Services, Horsham, PA USA: Personalization of Consumer Interactions
BRONZE STEVIE WINNERS:
C3i Healthcare Connections, King of Prussia, PA USA: C3iHealthcare Connections for Life Sciences.
VIP Petcare, Windsor, CA USA: VIP Petcare Helpdesk - up in the cloud!

Best Use of Technology in Customer Service - All Other Industries
GOLD STEVIE WINNER:
Borusan Otomotiv Ithalat ve Dagitim A.S., Istanbul, Turkey: Wow Effect with Speech Recognition and Analytics - Borusan Otomotiv CIC
SILVER STEVIE WINNERS:
HomeAway, Inc., Austin, TX USA: Compass - Giving Global HomeAway Agents a 360° View of Customers
HomeServe USA, Boca Raton, FL USA: Revolutionizing the customer experience through technological innovation!
HomeServe USA, Boca Raton, FL USA: Enhancing The Customer Experience - A Study In Mobile Field Service Management
BRONZE STEVIE WINNERS:
Arçelik A.S, Istanbul, Turkey: Customer Centric Technologies of Arcelik Call Center
DHL Express Peru SAC, Lima, Peru: “Mejora de la Productividad implementando herramientas tecnológicas”
EMKAY Inc, Itasca, IL USA: Furthering the Capabilties of EMKAY's Driver 360 Mobile App
Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Astro Goes Digital – Customer First, Experience Driven, Technology Laden
Meralco, Pasig City, Philippines: Meralco is in a relationship with its customers
Oi, Rio de Janeiro, Brazil: Intelligent Routing Management Team
Travelzoo, New York, NY USA: Travelzoo Drive Sales and New Member Acquisition Through Stella Connect

Award for Innovation in Customer Service - Computer Industries
GOLD STEVIE WINNER:
CareerArc, Burbank, CA USA: The Proof of Outstanding Service Is in Our Clients’ Success
SILVER STEVIE WINNERS:
Druva Inc., Sunnyvale, CA USA: Druva's Innovative Customer Services
Information Builders, New York, NY USA: Information Builders' Information Centers
Symantec Ltd, Dublin, Ireland: Customer Research & Insights (CRI) Team
Ultimate Software, Weston, FL USA: Innovation in the Transformation of Support Services
BRONZE STEVIE WINNERS:
AWeber - Email Marketing, Chalfont, PA USA: AWeber's Customer Solutions Innovation
Dell Technologies, Bangalore, Karnataka, India: Dell Tech Concierge Journey
GoDaddy, Scottsdale, AZ USA: Maintaining Customer Service Excellence through International Expansion
SmartLinx Solutions, Edison, NJ USA: Total Customer Service Modernization
SunGard K-12, Bethlehem, PA USA: Creating a Bridge to Customers

Award for Innovation in Customer Service - Financial Services Industries
GOLD STEVIE WINNER:
Billhighway, Troy, MI USA: Do more, impact more and grow more with innovation
SILVER STEVIE WINNERS:
Assurant, Inc., Atlanta, GA USA: Tornado Modeling by Meteorologist Bryan Wood
Moody's Analytics, New York, NY USA: DRIVE-ing Innovation at Moody's Analytics
Nuance Communications, Burlington, MA USA: USAA Boosts Customer Service and Loyalty with Nina Virtual Assistant
Odeabank, Istanbul, Turkey: Hands Free IVR Experience
Reliance Capital Asset Management Ltd., Mumbai, Maharashtra, India: Reliance Nippon Life Asset Management - Innovation in Customer Service
WePay Inc, Redwood City, CA USA: Innovating Through Complexity
BRONZE STEVIE WINNERS:
AllClear ID, Austin, TX USA: AllClear ID's Breach Forecasting Tool
Ally Bank, Detroit, MI USA: Ally CashBack Credit Card Calculator
Brooksource, Indianapolis, IN USA: NCR Silver Energizes Customer Service with Salesforce LiveMessage
Pacific Life, Newport Beach, CA USA: Capturing Customer Networks
Sonnet, Toronto, ON Canada: Sonnet: Changing the way Canadians feel about insurance

Award for Innovation in Customer Service - Other Service Industries
GOLD STEVIE WINNER:
Safelite AutoGlass, Columbus, OH USA: Safelite AutoGlass: One-Stop Service for Windshield Replacement & ADAS Camera Recalibration
SILVER STEVIE WINNERS:
Festival Walk, Hong Kong: Festival Walk “U Card App” Campaign
Nuance Communications, Burlington, MA USA: Dallas311 Taps Conversational IVR from Nuance to Help Residents Easily Access Important City Resources
BRONZE STEVIE WINNERS:
HomeAway, Inc., Austin, TX USA: HomeAway's Auto-Translated Chat Solution
Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Being Where Our Customers Want Us To Be
MRO, Valley Forge, PA USA: Advocating for our customers, an innovative idea!

Award for Innovation in Customer Service - Telecommunications Industries
GOLD STEVIE WINNER:
Cisco Systems, Diegem, Belgium: Charlotte, the Virtual Service Request Assistant at Cisco TAC
SILVER STEVIE WINNER:
Nuance Communications, Burlington, MA USA: TalkTalk: First Telecom Provider in UK to Embrace Voice Biometrics for Better Customer Experience
BRONZE STEVIE WINNERS:
Broadview Networks, Rye Brook, NY USA: Broadview's OfficeSuite UC™ Order Wizard
Comcast, Philadelphia, PA USA: Comcast’s Customer Service Innovation: Empowering Customers with Self-Service
KT, Seoul, South Korea: KT's Innovation
Nextiva, Scottsdale, AZ USA: Nextiva’s dedication to Amazing Service
Oi, Rio de Janeiro, Brazil: Delighting customers by improving products and doing better future predictions with full audio transcription powered by Artificial Intelligence

Award for Innovation in Customer Service - All Other Industries
GOLD STEVIE WINNER:
ClearVision Optical Company, Hauppauge, NY USA: ClearVision Optical Delivers Delight
SILVER STEVIE WINNER:
Concentrix, Fremont, CA USA: Award Winning Back End Processing Tool Suite Reduces Rework
DHL Express Vietnam, Ho Chi Minh, Vietnam: DHL Vietnam CS- The journey towards Zero Defect
HomeServe USA, Boca Raton, FL USA: Making things better by listening, learning and acting on customer feedback!
Inci Akü GS Yuasa, Manisa, Turkey: Inci GS Yuasa, Increasing Dealer Engagement >> Increasing Sales
BRONZE STEVIE WINNERS:
DHL Express, Arnhem, The Netherlands: DHL Express Netherlands Customer Service - Your Idea
Moxie, San Bruno, CA USA: Overcoming Obstacles with Moxie Concierge
Telerx, King of Prussia, PA USA: Telerx Internal Incentive Program to Exceed QA Goals, Increase Sales & Decrease Attrition

 

CUSTOMER SERVICE DEPARTMENT CATEGORIES
In addition to the possibility of receiving a peer-reviewed honor in these categories, all nominated customer service departments that are chosen as Finalists also are included in voting for the People's Choice Stevie Awards for Favorite Customer Service. Online voting will open to the public worldwide on January 20 and will continue through February 10. We will provide Finalists in these categories with tools to help you encourage your fans, followers and customers to vote for you. The nominee with the most votes in each category will receive a special crystal People's Choice Stevie Award.

2017 PEOPLE'S CHOICE STEVIE AWARDS FOR FAVORITE CUSTOMER SERVICE WINNERS:

Airlines, Distribution, Transportation: Bombardier Aerospace
Computer Hardware: Unitrends
Computer Services: Ultimate Software
Computer Software <100 Employees: FieldEdge
Computer Software >100 Employees: GPS Insight
Financial Services <100 Employees: CommonBond
Financial Services >100 Employees: Distinguished Programs
Healthcare/Pharmaceuticals: Zelis Payments
Leisure & Tourism: Marriott Vacation Club Owner Services
Retail: Chewy
Telecommunications: j2 Global, Inc
All Other Industries: CubeSmart

Customer Service Department of the Year - Airlines, Distribution & Transportation
GOLD STEVIE WINNERS:
Delta Air Lines, Inc. - Global Sales Support, Atlanta, GA USA
DHL Express Brazil LTDA, Sao Paulo, Brazil
SILVER STEVIE WINNERS:
Bombardier Commercial Aircraft Customer Services, Toronto, ON, and Montreal and Mirabel, QC, Canada
DHL Express Bangladesh, Dhaka, Bangladesh
DHL Express, Bucharest, Romania
BRONZE STEVIE WINNERS:
DHL Express Bolivia SRL, Santa Cruz, Bolivia
DHL Express Buenos Aires, Argentina
DHL Express Columbia L LTDA, Bogota, Columbia
DHL Express International (Thailand) Ltd., Bangkok, Thailand
DHL Express, Lagos, Nigeria
DHL Express Oman, Seeb, Muscat, Oman
Dicom Transportation Group, Dorval, QC, Canada
MTM, Lake St. Louis, MO USA

Customer Service Department of the Year – Computer Hardware
GOLD STEVIE WINNER:
Unitrends, Burlington, MA USA
SILVER STEVIE WINNER:
Black Box Network Services, Lawrence, PA USA

Customer Service Department of the Year – Computer Services
GOLD STEVIE WINNER:
Network Alliance, Reston, VA USA
SILVER STEVIE WINNERS:
Dell Technologies, Bangalore, Karnataka, India
PagerDuty, San Francisco, CA USA
Service Express, Grand Rapids, MI USA
Ultimate Software, Weston, FL USA
BRONZE STEVIE WINNERS:
Adestra, New York, NY USA
Datapipe, Jersey City, NJ USA
eMoney Advisor, LLC, Radnor, PA USA
Lotame, New York, NY USA
Rimini Street, Las Vegas, NV USA
SingleHop, Chicago, IL USA

Customer Service Department of the Year – Computer Software - Up to 100 Employees
GOLD STEVIE WINNER:
Olark, San Francisco, CA USA
SILVER STEVIE WINNERS:
Allego, Needham, MA USA
CareerArc, Burbank, CA USA
FieldEdge, Fort Myers, FL USA
Guidebook, Inc., San Francisco, CA USA
IdentityForce, Framingham, MA USA
OmniUpdate, Camarillo, CA USA
BRONZE STEVIE WINNERS:
AWeber - Email Marketing, Chalfont, PA USA
Brainier Solutions, Inc., Minneapolis, MN USA
B2W Software, Portsmouth, NH USA
Centage Corporation, Natick, MA USA
Centium Software, Brisbane, Australia
Datalight Inc, Bothell, WA USA
eMaint, Bonita Springs, FL USA
GoECart, Bridgeport, CT USA
Lucernex, Plano, TX USA
Replicon, Redwood City, CA USA
Riva International, Inc. Edmonton, AB, Canada
Rocket Matter, Boca Raton, FL USA
Telogis, Inc. Aliso Viejo, CA USA

Customer Service Department of the Year – Computer Software - 100 or More Employees
GOLD STEVIE WINNER:
WP Engine, Austin, TX USA
SILVER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA
iCIMS, Matawan, NJ USA
PlanGrid, San Francisco, CA USA
Siteimprove, Minneapolis, MN USA
SoftPro, Raleigh, NC USA
Unitrends, Burlington, MA USA
BRONZE STEVIE WINNERS:
Bronto Software, Durham, NC USA
ChannelAdvisor, Morrisville, NC USA
Daxko, Birmingham, AL USA
Druva Inc., Sunnyvale, CA USA
eMoney Advisor, LLC, Radnor, PA USA
GPS Insight, Scottsdale, AZ USA
Information Builders, New York, NY USA
Jobvite, San Mateo, CA USA
LeanLogistics, Holland, MI USA
Mixpanel, San Francisco, CA USA
Oildex, Denver, CO USA
Pushpay Holdings Limited, Redmond, WA USA
ServiceTitan, Glendale, CA USA
ShopKeep, New York, NY USA
SYSPRO, Costa Mesa, CA USA
UserTesting, Mountain View, CA USA
VIPRE (ThreatTrack Security), Clearwater, FL USA
Zenefits, San Francisco, CA USA
Zuora Inc., Foster City, CA USA

Customer Service Department of the Year - Financial Services - Up to 100 Employees
GOLD STEVIE WINNER:
Squaremouth, St. Petersburg, FL USA
SILVER STEVIE WINNER:
CommonBond, New York, NY USA
BRONZE STEVIE WINNERS:
Inova Payroll, Nashville, TN USA
Sahouri Insurance, McLean VA USA
Sonnet, Toronto, ON Canada

Customer Service Department of the Year - Financial Services - 100 or More Employees
GOLD STEVIE WINNER:
WePay Inc, Redwood City, CA USA
SILVER STEVIE WINNERS:
Allianz Global Assistance, Richmond, VA USA
Distinguished Programs, New York, NY USA
Netchex, Covington, LA USA
Nuance Communications, Burlington, MA USA: Esurance
BRONZE STEVIE WINNERS:
AllClear ID, Austin, TX USA
Cathay Life Insurance Co., Ltd, Taipei, Taiwan
Family Heritage Life Insurance Company of America, Broadview Heights, OH USA

Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE WINNER:
Ortho Clinical Diagnostics, Raritan, NJ USA
SILVER STEVIE WINNER:
Zelis Payments, Clearwater, FL USA
BRONZE STEVIE WINNERS:
Grand Rounds, San Francisco, CA USA
TSI Healthcare, Chapel Hill, NC USA

Customer Service Department of the Year - Leisure & Tourism
GOLD STEVIE WINNER:
Marriott Vacation Club International, Orlando, FL USA: Marriott Vacation Club Owner Services
SILVER STEVIE WINNER:
Marriott Intermediary Partner Care, Omaha, NE USA
BRONZE STEVIE WINNER:
HomeAway, Inc., Austin, TX USA

Customer Service Department of the Year - Public Services & Education
GOLD STEVIE WINNER:
PublicSchoolWORKS, Inc. Cincinnati, OH USA

Customer Service Department of the Year - Retail
GOLD STEVIE WINNERS:
Chewy, Dania Beach, FL USA
Kohl's Credit and Customer Service, Menomonee Falls, WI USA: Kohl's Department Stores
SILVER STEVIE WINNER:
QVC, West Chester, PA USA
BRONZE STEVIE WINNERS:
Casper, New York, NY USA
Kohl's Credit and Customer Service, Menomonee Falls, WI USA: Kohl's Card Service Operations
Wayfair, Boston, MA USA

Customer Service Department of the Year - Telecommunications
GOLD STEVIE WINNER:
Google Fiber, Mountain View, CA USA
SILVER STEVIE WINNERS:
j2 Global, Inc., Ottawa, ON Canada
RingCentral, Belmont, CA USA
BRONZE STEVIE WINNERS:
BCM One, New York, NY USA
Broadview Networks, Rye Brook, NY USA
Broadvoice, Los Angeles, CA USA
MetTel, New York, NY USA

Customer Service Department of the Year - All Other Industries - Less Than 100 Employees
GOLD STEVIE WINNERS:
Signs.com, Salt Lake City, UT USA
TIE-Fanucworld, LaVergne, TN USA
SILVER STEVIE WINNERS:
Legal Resources, Virginia Beach, VA USA
SV (Smoking Vapor), Phoenix, AZ USA
BRONZE STEVIE WINNERS:
Choozle, Denver, CO USA
Clarus Commerce, Rocky Hill, CT USA
Cyberscout (formerly IDT911), Scottsdale, AZ USA

Customer Service Department of the Year - All Other Industries - 100 -2500 Employees
GOLD STEVIE WINNER:
HomeServe USA, Boca Raton, FL USA
SILVER STEVIE WINNERS:
ClearVision Optical Company, Hauppauge, NY USA
CubeSmart, Malvern, PA USA
Response, Lindon, UT USA
Runzheimer, Waterford, WI USA
BRONZE STEVIE WINNERS:
Donan, Louisville, KY USA
Electro Industries/GaugeTech, Westbury, NY USA
EMKAY Inc, Itasca, IL USA
ReputationDefender.com, Redwood City, CA USA
SquareTrade, San Francisco, CA USA
United States Equestrian Federation, Lexington, KY USA
VIZIO Inc., Irvine, CA USA: VIZIO Dakota Dunes

Customer Service Department of the Year - All Other Industries - More than 2,500 Employees
GOLD STEVIE WINNER:
Dow Jones & Co., New York, NY USA
BRONZE STEVIE WINNERS:
Alliance Laundry Systems, Ripon, WI USA
CLEAResult, Tempe, AZ USA

CUSTOMER SERVICE SUCCESS CATEGORIES

Customer Service Success - Financial Services & Other Service Industries
GOLD STEVIE WINNER:
John Hancock Financial Services, Boston, MA USA: Support…who owns it anyways?
SILVER STEVIE WINNER:
Humana, Inc., Louisville, KY USA: PeopleFirst
BRONZE STEVIE WINNER:
Kalme Corporate Real Estate Valuation and Consultancy, Ankara, Turkey: Kalme Corporate Real Estate Valuation and Consultancy

Customer Service Success - Technology Industries
GOLD STEVIE WINNER:
Masergy Communications, Inc., Plano TX, USA: Customer Service Success
SILVER STEVIE WINNERS:
Salary.com, Waltham, MA USA: Customer-Centric Compensation Solutions: Salary.com Goes Back to Its Roots
Warshaw Group, Inc., New York, NY USA: New Capability Improves User Experience, Frees Customer Support to Focus on Other Key Customer Deadlines
Youth Digital, Durham, NC USA: Youth Digital Customer Service/Support Team
BRONZE STEVIE WINNERS:
Globoforce, Southborough, MA USA and Dublin, Ireland: Canadian Automobile Association's Applause Program
NetRefer, Msida, Malta: NetRefer places Customers at the Heart of the Business
Patagonia Health, Cary, NC USA: Customer Engagement - Ongoing and at Every Level
Standard For Success, Cloverdale, IN USA: Standard For Success: A Focus on Customer Service

Customer Service Success - All Other Industries
GOLD STEVIE WINNER:
IDG TechNetwork, New York, NY USA: IDG TechNetwork's Customer Service Success
SILVER STEVIE WINNER:
Bridgeway Academy, Catasauqua, PA USA: When Education is Innovated, Customers Prosper
BRONZE STEVIE WINNERS:
Delmarva Trailer Sales and Rentals, Inc., Elkridge, MD USA: Unsurpassed Customer Satisfaction
LECMPA, Southfield, MI USA: LECMPA Customer Service Success

NEW PRODUCT & SERVICE CATEGORIES

Business Intelligence Solution – New
GOLD STEVIE WINNER:
WNS (Holdings) Limited, Mumbai, India: WNS Interactive Data Enabled Analytics (IDEA) Suite of Solutions
SILVER STEVIE WINNERS:
John Hancock Financial Services, Boston, MA USA: The Importance of Data Hygiene
Optum Consumer Sales and Services, Horsham, PA USA: Leveraging Voice Analytics to Drive Business Outcomes

Business Intelligence Solution – New Version
GOLD STEVIE WINNER:
Vienna Life Insurance Joint-Stock Company-Vienna Insurance Group, Warsaw, Poland: NAVIGO
SILVER STEVIE WINNER:
RizePoint, Salt Lake City, UT USA: RizePoint Management Console
BRONZE STEVIE WINNERS:
Concentrix, Fremont, CA USA: Claims Automation Tool Improves Process and Saves Client Money
NICE, Hoboken, NJ USA:NICE Customer Journey Solutions

Collaboration Solution – New
GOLD STEVIE WINNER:
Seismic, San Diego, CA USA: Seismic WorkSpace
SILVER STEVIE WINNER:
HomeServe USA, Boca Raton, FL USA: Working together to help homeowners at their time of need
BRONZE STEVIE WINNERS:
Assurant, Inc., Atlanta, GA USA: Carrier Direct
WePay Inc, Redwood City, CA USA: Attributing Value to Collaboration

Collaboration Solution – New Version
GOLD STEVIE WINNER :
LogMeIn (join.me), Boston, MA USA: join.me – An Online Collaboration Solution That Shows Work Who’s Boss

Contact Center Solution – New
GOLD STEVIE WINNER:
Delta Vacations, Minot, ND USA: Delta Vacations Employee Scheduling Management Tool
SILVER STEVIE WINNERS:
HomeServe USA, Boca Raton, FL USA: Using technology to listen, learn and improve the contact center experience!
NICE, Hoboken, NJ USA: NICE Total Voice of the Customer (TVOC)
Nuance Communications, Burlington, MA USA: Nuance Transcription Engine Answers the Call from Contact Centers by Transforming Speech and Audio into Big Data
BRONZE STEVIE WINNERS:
Concentrix, Fremont, CA USA: Better Agent Training Plan Improves Back End Process
Five9, San Ramon, CA USA: Five9 Summer Release
HGS, Lisle, IL USA: HGS DigiCX: Reimagining and Redefining the Customer Experience
Moxie, San Bruno, CA USA: Making Extraordinary Service the Norm

Contact Center Solution – New Version
GOLD STEVIE WINNER:
VOCALCOM, Paris, France: Vocalcom Cloud Contact Center
SILVER STEVIE WINNERS:
LogMeIn, Boston, MA USA: BoldChat by LogMeIn
Microsoft, Redmond, WA USA: Microsoft Dynamics 365 for Customer Service
BRONZE STEVIE WINNER:
NewVoiceMedia, San Francisco, CA USA: NewVoiceMedia – The best in cloud contact center technology

Incentive Management Solution – New
GOLD STEVIE WINNER:
Inci Akü GS Yuasa, Manisa, Turkey: Inci GS Yuasa, Increasing Dealer Engagement >> Increasing Sales
SILVER STEVIE WINNER:
REV, Orlando, FL USA: REV, Performance Management Platform
BRONZE STEVIE WINNER:
Blackhawk Engagement Solutions, Lewisville, TX USA: Blackhawk Engagement Solutions Sales Incentives Solution

Incentive Management Solution – New Version
GOLD STEVIE WINNER:
Xactly, San Jose, CA USA: Xactly Incent
BRONZE STEVIE WINNER:
Iconixx, Austin, TX USA: Iconixx Analytics Grid

IVR or Web Service Solution – New
GOLD STEVIE WINNER:
KT, Seoul, South Korea: KT's ARS
SILVER STEVIE WINNER:
Garanti Bank, Istanbul, Turkey: Alo Garanti (Garanti Bank Call Center)
BRONZE STEVIE WINNER:
Wyndham Vacation Ownership, Orlando, FL USA: Extra Holidays Mobile Site

IVR or Web Service Solution – New Version
GOLD STEVIE WINNER:
Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Turning Aimless Navigation into Thoughtful Interaction
BRONZE STEVIE WINNERS:
AKTIF Bank, Istanbul, Turkey: Passolig Card IVR Improvement Project
Pacific Life Insurance, Aliso Viejo, CA USA: Pacific Life - Online Transaction Tool

Marketing Solution – New
GOLD STEVIE WINNER:
GotU, London, United Kingdom: GotU: Delivering real offline results with Facebook ads
SILVER STEVIE WINNER:
InCrowd, Boston, MA USA: InCrowd MicroTracker
BRONZE STEVIE WINNERS:
Ally Bank, Detroit, MI USA: Ally CashBack Credit Card Calculator
HomeServe USA, Boca Raton, FL USA: Creating value for on demand Homeowners at their time of need!

Marketing Solution – New Version
GOLD STEVIE WINNER:
Odeabank, Istanbul, Turkey: Felix - The fastest way for having a loan
BRONZE STEVIE WINNER:
John Hancock Financial Services, Boston, MA USA: Annuity Claim Kit Re-design

Relationship Management Solution – New
GOLD STEVIE WINNER:
Qualtrics, Salt Lake City, UT USA: Qualtrics Insight Platform
SILVER STEVIE WINNER:
HomeServe USA, Boca Raton, FL USA: Creating a feedback loop that drives real value in partnership relations
BRONZE STEVIE WINNERS:
Ally Bank, Detroit, MI USA: Ally Lifesavers Webpages
John Hancock Financial Services, Boston, MA USA: Dealer & Institutional Services Relationship Management Solution
WePay Inc, Redwood City, CA USA: Scaling Relationship Management Offerings

Relationship Management Solution – New Version
GOLD STEVIE WINNER:
Totango, San Mateo, CA USA: Totango's Enterprise Edition
SILVER STEVIE WINNERS:
Impartner, South Jordan, UT USA: Impartner PRM: The Next Generation of Partner Relationship Management
Oi, Rio de Janeiro, Brazil: Unique Screen: the innovation of prepaid service
BRONZE STEVIE WINNERS:
Infinite Convergence, Arlington Heights, IL USA: Enterprise Messaging Service (EMS) - Infinite Convergence Solutions
PipelineDeals, Seattle, WA USA: PipelineDeals CRM
Transitions in Progress, LLC, Winchester, VA USA: TIP Assessment

Sales Automation Solution – New
GOLD STEVIE WINNER:
IBM, Armonk, NY USA: IBM Sales Quota: End to End Automated Quota tools
SILVER STEVIE WINNER:
Zenefits, San Francisco, CA USA: Zenefits: Licensing+
BRONZE STEVIE WINNER:
Optymyze, Chester, PA USA: Optymyze Sales Planning

Sales Automation Solution – New Version
GOLD STEVIE WINNER:
ClearSlide, San Francisco, CA USA: ClearSlide's ION Release Delivers Next-Generation Platform
SILVER STEVIE WINNER:
Microsoft, Redmond, WA USA: Microsoft Dynamics 365 for Sales
BRONZE STEVIE WINNERS:
Bigtincan, Boston, MA USA: Bigtincan Hub Helps Sales People Be More Productive and Increase Win Rates
NewVoiceMedia, San Francisco, CA USA: A leading global provider of inside sales technology
PipelineDeals, Seattle, WA USA: PipelineDeals CRM
Qstream, Burlington, MA USA: Harnessing the Human Side of Sales Acceleration to Drive Business Outcomes

Customer Service or Sales Book of the Year
GOLD STEVIE WINNER:
LOTTE Department Store, Seoul, South Korea: 2016 Lotte Department Store Chuseok Premium Collection

Customer Service Training Product of the Year
GOLD STEVIE WINNER:
IHG, Salt Lake City, UT USA: IHG and a modern approach to training - micro training
BRONZE STEVIE WINNERS:
Digital Native Agency, Prague, Czech Republic & Skillandia, Lewes, DE USA: Standards of Communication on Social Media
SGEi, Las Vegas, NV USA: Relationships for Service & Sales Success

Sales Training Product of the Year
GOLD STEVIE WINNER:
Wilson Learning, Minneapolis, MN USA: Wilson Learning's Coaching the Counselor Salesperson
SILVER STEVIE WINNERS:
Allego, Needham, MA USA: Allego: Transforming Sales Learning with Mobile-Video Technology
Imparta Inc., Austin, TX USA: Imparta Virtual Sales Academy
BRONZE STEVIE WINNERS:
Advantexe Learning Solutions, West Conshocken, PA USA: Business Acumen for Sales Professionals
The Horton Group, Chicago, IL USA: Horton University Sales Combine
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: SPARK

SOLUTION PROVIDER CATEGORIES

Sales Consulting Practice of the Year
GOLD STEVIE WINNER:
Imparta Inc., Austin, TX USA
SILVER STEVIE WINNERS:
EMKAY Inc, Itasca, IL USA: Utilizing EMKAY's Advanced Analytics and Proactive Consulting to Increase Efficiency
Janek Performance Group, Las Vegas, NV USA: Streamlined Consulting Processes Drive Measurable Returns
BRONZE STEVIE WINNERS:
SalesHood and Barry Rhein & Associates, Los Gatos, CA USA: A brand new sales process for FinancialForce with Selling Through Curiosity™ and SalesHood
The Brooks Group, Greensboro, NC USA
Visualize, Inc., Birmingham, MI USA: Visualize Helps Companies Overcome Business Issues to Achieve Measurable Results

Sales Training Practice of the Year
GOLD STEVIE WINNER:
Imparta Inc., Austin, TX USA
SILVER STEVIE WINNERS:
Janek Performance Group, Las Vegas, NV USA: Relevant Sales Training Overcomes Toughest Market Challenges
Visualize, Inc., Birmingham, MI USA: Visualize Helps Companies Overcome Business Issues to Achieve Measurable Results
BRONZE STEVIE WINNERS:
MarketBridge, Bethesda, MD USA
The Brooks Group, Greensboro, NC USA
Wilson Learning, Minneapolis, MN USA

Sales Outsourcing Provider of the Year
GOLD STEVIE WINNER:
Infinity, Cedar Rapids, IA USA
SILVER STEVIE WINNERS:
Invenio Solutions, Austin, TX USA: Invenio Solutions Grows Client Business With Industry-Leading Outsourced Sales Solution
Revana, a TeleTech Company, Gilbert, AZ USA: Driving Outrageous Business Growth for Our Clients is #1 Priority
Sales Partnerships, Broomfield, CO USA: Generating Revenue and Producing Brand Affinity

Incentive, Rewards, or Recognition Provider of the Year
GOLD STEVIE WINNER:
EXTRA Loyalty Solutions, Istanbul, Turkey: Boosting Battery Sales and Engaging Consumers with 360 Degree Dealer Incentive Solution
SILVER STEVIE WINNER:
MarketBridge, Bethesda, MD USA
BRONZE STEVIE WINNERS:
Optymyze, Chester, PA USA: A Worldwide Provider of Enterprise Cloud Applications and Services
QNB Finansbank, Istanbul, Turkey

Customer Service or Call Center Consulting Practice of the Year
GOLD STEVIE WINNER:
North American Power, Norwalk, CT USA
SILVER STEVIE WINNER:
Guidebook, Inc., San Francisco, CA USA: Proactive Services = Smiley Clients
BRONZE STEVIE WINNERS:
LockPath, Overland Park, KS USA: LockPath Customer Service Team is Key to Success
MapR Technologies, San Jose, CA USA: Exceptional Customer Support in an Impossibly Difficult Technology Environment

Customer Service or Call Center Training Practice of the Year
GOLD STEVIE WINNER:
Ulysses Learning, New York, NY USA
SILVER STEVIE WINNER:
SGEi, Las Vegas, NV USA: SGEi Revolutionizes Customer Service Training

Sales or Customer Service Solutions Technology Partner of the Year
GOLD STEVIE WINNER:
Nuance Communications, Burlington, MA USA: Nuance’s Nina is The Go-To Virtual Assistant
SILVER STEVIE WINNERS:
John Hancock Financial Services, Boston, MA USA: 2016 Enterprise IT Successes through Rebranding
OpenMarket, Seattle, WA USA
BRONZE STEVIE WINNERS:
NewVoiceMedia, San Francisco, CA USA: Creating More Successful Conversations
Prov International, Inc, Tampa, FL USA
TCN, St. George, UT USA

Contact Center or Customer Service Outsourcing Provider of the Year
GOLD STEVIE WINNER:
Optum Consumer Sales and Services, Horsham, PA USA: Building a Strategic Brand Center
SILVER STEVIE WINNERS:
Conectys, Bucharest, Romania
OnProcess Technology, Ashland, MA USA: OnProcess Technology Boosts Client Success with Innovative Customer Service

Leadership or Management Training Practice of the Year
GOLD STEVIE WINNER:
Wilson Learning, Minneapolis, MN USA
SILVER STEVIE WINNER:
Peggy Klaus, New York, NY USA
BRONZE STEVIE WINNER:
Carew International, Inc., Cincinnati, OH USA

BUSINESS DEVELOPMENT CATEGORIES

Business Development Executive of the Year
GOLD STEVIE WINNER:
CAC 2000 Ltd., Kingston, Jamaica: Steven Marston, Chairman & CEO
SILVER STEVIE WINNER:
CommonBond, New York, NY USA: Leigh Gross, VP, Business Development

Business Development Professional of the Year
GOLD STEVIE WINNER:
Board of Certification/Accreditation, Owings Mill, MD USA: Cynthia Tolson, Business Development Manager
SILVER STEVIE WINNER:
DHL Express U.S., Franklin Park, IL USA: Kelly Shepard, Business Development Manager, Enterprise

Business Development Achievement of the Year - Financial Services Industries
GOLD STEVIE WINNER:
EFG Companies, Irving, TX USA: EFG Companies Runs the Tables for Second Year
BRONZE STEVIE WINNER:
Pacific Life, Newport Beach, CA USA: Holistic Approach to Client Communication

Business Development Achievement of the Year - Services Industries
GOLD STEVIE WINNER:
IBM, Armonk, NY USA: IBM Japan / Okinawa Business Development achievements: Silver AI
SILVER STEVIE WINNER:
Thought Bubble, Brisbane, Australia: Thought Bubble's Business Development Achievements
BRONZE STEVIE WINNER:
CAC 2000 Ltd., Kingston, Jamaica: CAC 2000 Ltd. Aims High to Win Jamaica's ‘Braco’ Project

Business Development Achievement of the Year - Technology Industries
GOLD STEVIE WINNERS:
Broadvoice, Los Angeles, CA USA: Broadvoice delivers an Amazing Experience
Pushpay Holdings Limited, Redmond, WA USA: Pushpay’s Customer Success Team: Reviving personal service in an age of digital commerce.
BRONZE STEVIE WINNERS:
House of Apps, Istanbul, Turkey: House of Apps - Mobile & Web Apps Business Development
IBM, Armonk, NY USA: IBM New Offerings Business Development Achievements: Quick Response Program
Kansas Information Consortium LLC (dba Kansas.gov), Topeka, KS USA: Excellence in Business Development

Business Development Achievement of the Year - Transportation Industries
GOLD STEVIE WINNER:
NorthStar EMS, Tuscaloosa, AL USA: Providing Care to our Community through Education
SILVER STEVIE WINNER:
DHL Express Sub Saharan Africa, Cape Town, South Africa: Growing Beyond Borders - DHL Express SSA

Business Development Achievement of the Year - All Other Industries
GOLD STEVIE WINNER:
CAC 2000 Ltd., Kingston, Jamaica: CAC 2000 Ltd. Aims High to Win Jamaica’s ‘Braco’ Project
SILVER STEVIE WINNER:
MarshBerry Talent Acquisition, Grandville, MI USA: MarshBerry Talent Acquisition New Sales Culture