2011 Honorees
The results of the 5th annual Stevie Awards for Sales & Customer Service were announced during a banquet at the Eden Roc Renaissance Hotel in Miami Beach, Florida on Monday, February 21, 2011. Finalists in the 2011 competition were determined during preliminary judging in November 2010 - January 2011 by business professionals worldwide - you'll find the list of them here. The Stevie Award winner in each category was determined during final judging, which was conducted from January 24 - February 4, 2011.
Download the awards dinner program book (5 MB PDF) Browse and download photos of the awards presentations and banquet Watch video clips of the awards presentations
Types of Categories
Sales
Customer Service & Contact Center
New Product & Service
Solution Provider
SALES INDIVIDUAL CATEGORIES
Global Sales Leader of the Year
STEVIE AWARD WINNER:
LL Bean, Inc., Freeport, ME: Chris McCormick, President & CEO
FINALISTS:
JCPenney, Plano, TX: Myron E. Mike" Ullman, III, Chairman & CEO
Lands' End, Inc., Dodgeville, WI: Nick Coe, President
Mazda Motor Europe, Irvine, CA: Simon Monks, Manager – International Corporate Sales
Worldwide VP of Sales of the Year
STEVIE AWARD WINNER:
Marketo, San Mateo, CA: Bill Binch, VP Sales and Customer Success
FINALISTS:
Network Solutions, Herndon, VA: Harry Lalor, Vice President of Partner Sales and Marketing
Rosetta Stone, Arlington, VA: Pete Rumpel, Vice President, Institutional Sales and Marketing
National VP of Sales of the Year
STEVIE AWARD WINNER:
GlassHouse Technologies, Framingham MA" Rick Cameron, VP of Sales
FINALISTS:
Cbeyond, Atlanta, GA: Jim Donovan, VP of National Sales
Harvard Pilgrim Health Care, Wellesley, MA: Vincent Capozzi, Senior VP of Sales and Customer Service
Overstock.com, Salt Lake City, UT: Stormy Simon, SVP, Marketing & Customer Care
QVC, Inc., West Chester, PA: Dan McDermott, Senior Vice President, Customer Services
National Accounts Manager of the Year
STEVIE AWARD WINNER:
iolo technologies, Los Angeles, CA: Marina Totalca, Channel Sales Executive
FINALISTS:
Infogroup, Omaha, NE: Bob Toth, Vice President of Sales
Infogroup, Omaha, NE: Jamie Crager, Account Director
Infogroup, Omaha, NE: Pankaj Mathur, Vice President of Business Development
Regional Manager of the Year
STEVIE AWARD WINNER:
Michael Page International, Stamford, CT: Oliver Watson, Regional Managing Director
FINALIST:
Relevate, Springfield, VA: Kelly Idol, Regional Sales Director
Sales Director of the Year - Computer Software or Telecommunications
STEVIE AWARD WINNER:
PAETEC Holding Corp., Fairport, NY: Shane Hallen, Regional Vice President, Mid-Atlantic Sales
FINALISTS:
iolo technologies, Los Angeles, CA: Katharine Coble, Director of Channel Sales
Everything Everywhere - Customer Operations (T-Mobile and Orange), Darlington, United Kingdom: Diane Monaghan, Director of Campaigns
Sales Director of the Year - All Other Industries
STEVIE AWARD WINNER:
Zappos.com, Las Vegas, NV: Aaron Magness, Director, Brand Marketing & Business Development
FINALISTS:
AOL, Denver, CO: Brian McMahon, Director of Business Development
CityGrid Media LLC, West Hollywood, CA: Aaron Bush, Senior Direct of Business Development
CityGrid Media LLC, West Hollywood, CA: Neil Salvage, Executive Vice President, Advertising
imagistic, Westlake Village, CA: Michael Weiss, Sales Director
Kia Motors, Walsall, United Kingdom: Michael Cole, UK Managing Director
Merck Chemicals (Shanghai) Co. Ltd., Shanghai, China: Richard Yao, Business Director
Sales Education Leader of the Year
STEVIE AWARD WINNER:
Kraton Polymers, Houston, TX: Gayle Tomkinson, Marketing Services Director
FINALIST:
SunTrust Bank, Atlanta, GA: Mary Slaughter, Chief Learning Officer
Sales Training Manager of the Year
STEVIE AWARD WINNER:
Paycom Payroll LLC, Oklahoma City, OK: Stacey Pezold, Sales Trainer
Sales Representative of the Year
STEVIE AWARD WINNER:
Marsh US Consumer, Urbandale, IA: Dennis Mulligan, National Sales Leader
FINALISTS:
Marsh US Consumer, Urbandale, IA: Frank Cella
Sales Partnerships, Inc., Westminster, CO: Paul Murphy, Director of Business Development
T-Mobile, Doxford, United Kingdom: Michael Potts, Business2Business (B2B) Outbound Sales Advisor
Walker Advertising Inc, San Pedro, CA: Mary Lou Potter, Senior Account Manager
Walker Advertising Inc, San Pedro, CA: Greg Genson, Senior Account Manager
Sales Operations Leader of the Year
STEVIE AWARD WINNER:
Oakwood Temporary Housing, Los Angeles, CA: Ken Revenaugh, Vice President, Sales Operations
FINALISTS:
SuiteAmerica Corporate Housing, El Dorado Hills, CA: Michelle Breazell, National Sales Support Manager
SALES TEAM CATEGORIES
Global Sales Team of the Year
STEVIE AWARD WINNER:
Rosetta Stone, Arlington, VA
FINALIST:
Marriott Vacation Club, Orlando, FL
National Sales Team of the Year
STEVIE AWARD WINNER:
SurePayroll, Glenview, IL
FINALISTS:
Cbeyond, Atlanta, GA
Marriott Vacation Club, Orlando, FL
Sales Partnerships, Inc., Westminster, CO
T Mobile, Doxford, United Kingdom: B2B Outbound Sales Team
Underground Elephant, San Diego, CA
Government Sales Team of the Year
STEVIE AWARD WINNER:
US Postal Service Business Alliances, Southeastern, PA
FINALIST:
Direct Alliance, Tempe, AZ
Telesales Team of the Year
STEVIE AWARD WINNERS:
Direct Alliance, Tempe, AZ
MD On-Line, Inc., Parsippany, NJ
FINALISTS:
Salesify, Inc., Sunnyvale, CA
SurePayroll, Glenview, IL
T-Mobile, Merthyr Tydfil, United Kingdom
VerticalResponse, San Francisco, CA USA
Online Sales Team of the Year
STEVIE AWARD WINNER:
T-Mobile, Doxford & Merthyr Tydfil, United Kingdom
FINALIST:
Direct Alliance, Tempe, AZ
Sales Support Team of the Year
STEVIE AWARD WINNER:
SMART Technologies, Calgary, AB Canada
FINALIST:
Marsh US Consumer, Urbandale, IA
SALES ACHIEVEMENT CATEGORIES
CRM Implementation & User Adoption Program of the Year
STEVIE AWARD WINNER:
salesforce.com, San Francisco, CA: Prudential Financial's Implementation of salesforce.com
FINALISTS:
Cloud9 Analytics, Redwood City, CA: Avaya's Implementation of Cloud9 Analytics
One Financial, London, United Kingdom: One Financial's Implementation of SugarCRM
Demand Generation Program of the Year
STEVIE AWARD WINNER:
Bulldog Solutions, Inc., Austin, TX: Virtual Conference “Change the Game” for Motorola
FINALISTS:
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX: PetRays Demand Generation Program
SMART Technologies, Calgary, AB Canada: SMART Technologies Telesales Administration Team
Sales Lead Management System of the Year
STEVIE AWARD WINNER:
Merchant Warehouse, Boston, MA
Sales Process of the Year
STEVIE AWARD WINNER:
Infoblox Inc., Santa Clara, CA
FINALIST:
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
Sales Training or Coaching Program of the Year
STEVIE AWARD WINNER:
Newell Rubbermaid, Atlanta, GA: Building World-Class Sales Capabilities at Newell Rubbermaid
FINALISTS:
eCornell, Ithaca, NY: eCornell “Sales Boot Camp” and “Qualify Sales Training”
Family Heritage Life Insurance Company of America, Cleveland, OH
Kraton Polymers, Houston, TX: Kraton Polymers, ValueSelling Framework Training Program
Marriott Vacation Club, Orlando, FL: SalesManShip training initiative for the 2010 launch of the Marriott Vacation Club Destinations program
Oakwood Temporary Housing, Los Angeles, CA: Oakwood Temporary Housing Sales Coaching Program
Sales Incentive Program of the Year
STEVIE AWARD WINNER:
CLEARLINK, Salt Lake City, UT
SALES DEPARTMENT CATEGORIES
Sales Department of the Year - Computer Software
STEVIE AWARD WINNER:
MEDSEEK, Birmingham, AL
FINALISTS:
Cvent, McLean, VA
SignUp4, LLC, Atlanta, GA
TomTom, Concord, MA
Sales Department of the Year - Computer Hardware
STEVIE AWARD WINNER:
Apple, Cupertino, CA
FINALISTS:
EMC, Hopkinton, MA
L-com Inc., North Andover, MA
Research in Motion, Waterloo, ON Canada
Sales Department of the Year - Financial Services
STEVIE AWARD WINNER:
Transamerica Retirement Services, San Francisco, CA
FINALISTS:
Allianz Group, Munich, Germany
Bank of America, Charlotte, NC
BNY Mellon, Philadelphia, PA
Merrill DataSite, New York, NY
Rothstein Kass, Roseland, NJ
Sun Life Financial, Toronto, ON Canada
SurePayroll, Glenview, IL
Tri State Financial, Wilkes-Barre, PA
Wells Fargo, San Francisco, CA
Sales Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
STEVIE AWARD WINNER:
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
FINALISTS:
Aetna, Hartford, CT
Companion Global Healthcare, Inc., Columbia, SC
Harvard Pilgrim Health Care, Wellesley, MA
Teva Neuroscience, Inc. Kansas City, MO
Warner Chilcott, Rockaway, NJ
Sales Department of the Year – Hospitality & Tourism
STEVIE AWARD WINNER:
Marriott Vacation Club, Orlando, FL
FINALISTS:
Priceline, Norwalk, CT
Sundance Vacations, Wilkes Barre, PA
Sales Department of the Year - Media & Entertainment
STEVIE AWARD WINNER:
Rand McNally, Skokie, IL
Sales Department of the Year - Services
STEVIE AWARD WINNER:
Salesify, Inc., Sunnyvale, CA
FINALISTS:
AFLAC, Columbus, GA
Florida Power & Light Company, Juno Beach, FL
GBR Direct, London, United Kingdom
UPS, Atlanta, GA
Sales Department of the Year – All Other Industries
STEVIE AWARD WINNER:
Overstock.com, Salt Lake City, UT
FINALISTS:
Simonton Windows, Parkersburg, WV
Starbucks, Seattle, WA
Trader Joe’s, Monrovia, CA
CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES
Front-Line Customer Service Professional of the Year
STEVIE AWARD WINNER:
SuiteAmerica Corporate Housing, El Dorado Hills, CA: Julie Mammini, Personal Transition Services Director
Young Customer Service Professional of the Year
STEVIE AWARD WINNER:
Marsh U.S. Consumer, Urbandale, IA: Karen Peterson, Program Specialist
Customer Service Manager of the Year
STEVIE AWARD WINNER:
Peak 10, Charlotte, NC: Jeffrey Brooks, Senior Manager for Support Services
FINALISTS:
Competence Call Center AG, Headquarters, Vienna, Austria: Evren Erbasol, Call Center Manager, CCC Istanbul
Information Builders, New York, NY: Keyla Serrano, Senior Manager, Premium Support Team
Orange, North Tyneside, United Kingdom: Lesleyanne Maughan, Head of In-Life, Orange Operations
T-Mobile, Greenock, United Kingdom: Karla Cagney, Business Account Support Operations Manager
Xiotech, Colorado Springs, CO: Derek Brawdy, Service Program Manager
Customer Service Leader of the Year
STEVIE AWARD WINNER:
Capital One Financial Corporation, McLean, VA: Heather Cox, Senior Vice President – US Card Customer Operations
FINALISTS:
Assurant Solutions, Lawton, OK: Mark Davis, VP of Contact Center Operations
Ceridian Corporation, Minneapolis, MN: Paul Everett, Senior Vice President of Customer Service, Ceridian HR/Payroll
Marsh U.S. Consumer, Urbandale, IA: Ryan Wynne, Operations Manager I
Overstock.com, Salt Lake City, UT: Stormy Simon, Senior VP of Marketing and Customer Care
TATA Motors Ltd, India: Shridhar Joshi, Head Customer Service
Telecom Italia SPA, Rome, Italy: Roberto Brancati, Head of the Consumer Sales for Fixed Customer Operations
Customer Service Contact Center Professional of the Year
STEVIE AWARD WINNER:
Catapult Technology, Bethesda, MD: Michael White, Service Desk Operations Supervisor
FINALIST:
Competence Call Center AG, Headquarters, Vienna, Austria: Ingrida Kúnová, Call Center Manager, CCC Bratislava
CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES
Customer Service Team of the Year – Recovery Situation
STEVIE AWARD WINNER:
CIGNA Government Services, Nashville, TN
FINALIST:
IHG, Salt Lake City, UT
Customer Service Complaints Team of the Year
STEVIE AWARD WINNER:
IHG, Salt Lake City, UT
Front-Line Customer Service Team of the Year - Computer Services or Software
STEVIE AWARD WINNER:
Volusion, Inc., Austin, TX
FINALISTS:
MD On-Line, Inc., Parsippany, NJ
Peak 10, Charlotte, NC
Halogen Software, Ottawa, ON Canada
SCI Marketview, Toronto, ON Canada
Front-Line Customer Service Team of the Year - All Other Industries
STEVIE AWARD WINNER:
EMKAY, Itasca, IL
FINALISTS:
Capital One Financial Corporation, McLean, VA
Comcast, Philadelphia, PA
Mondial Assistance, Richmond, VA
PSAV Presentation Services, Long Beach, CA
SMART Technologies, Calgary, AB Canada
VerticalResponse, San Francisco, CA
Wheels, Inc., Des Plaines, IL
Back Office Customer Service Team of the Year
STEVIE AWARD WINNER:
Accenture BPO Services of BC, Vancouver, BC Canada: Accenture’s Back-Office Team (Revenue Cycle Operations)
FINALISTS:
Litle & Co, Lowell, MA
WhatCounts, Seattle, WA: WhatCounts Deliverability Services Team
Contact Center of the Year (Up to 100 seats)
STEVIE AWARD WINNER:
Paylocity, Arlington Heights, IL
FINALISTS:
Daxko, Birmingham, AL
L-com Inc., North Andover, MA
PHH Arval, Sparks, MD
Tahitian Noni International, Provo, UT
Wheels, Inc., Des Plaines, IL
Contact Center of the Year (Over 100 seats)
STEVIE AWARD WINNER:
Competence Call Center AG, Headquarters, Vienna, Austria: Competence Call Center Istanbul
FINALISTS:
American Support, Chapel Hill, NC
Capital One Financial Corporation, McLean, VA
Competence Call Center AG, Headquarters, Vienna, Austria: Competence Call Center Bratislava
GES- Global Experience Specialists, Las Vegas, NV: The GES National Servicenter®
Marriott International, Bethesda, MD: Marriott Global Reservation Sales & Customer Care – myPlace by Marriott
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club International Owner Services
Safelite Solutions, Columbus, OH
SMART Technologies, Calgary, AB Canada
Sundance Vacations, Wilkes Barre, PA
Customer Service Management Team of the Year
STEVIE AWARD WINNER:
SMART Technologies, Calgary, AB Canada: SMART Technologies Customer Service Management Team
FINALISTS:
ChannelAdvisor, Morrisville, NC: ChannelAdvisor Support and Services
Confero, Inc., Cary, NC: Confero, Inc.'s Client Services Managers
DeVry, Inc., Oakbrook, IL: DeVry University Student Finance Solutions Center
IHG, Salt Lake City, UT: IHG Global Customer Care
Marsh U.S. Consumer, Urbandale, IA: Marsh U.S. Consumer Program & Franchise Transportation
Customer Service Training Team of the Year
STEVIE AWARD WINNER:
CIGNA Government Services, Nashville, TN
FINALIST:
SMART Technologies, Calgary, AB Canada
CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES
e-Commerce Customer Service Award
STEVIE AWARD WINNERS:
Fat Brain Toys, Elkhorn, NE
SquareTrade Inc, San Francisco, CA
FINALISTS:
ChannelAdvisor, Morrisville, NC
CustomInk.com, McLean, VA
SurePayroll, Glenview, IL
Volusion, Inc., Austin, TX
Best Use of Technology in Customer Service
STEVIE AWARD WINNER:
Safelite Solutions, Columbus, OH
FINALISTS:
American Support, Chapel Hill, NC
AT&T, Dallas, TX
Carnival Cruise Lines, Miami, FL
Donlen, Northbrook, IL
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
SMART Technologies, Calgary, AB Canada
Sunquest Information Systems, Tucson, AZ
Award for Innovation in Customer Service - Computer Services or Software
STEVIE AWARD WINNER:
Rosetta Stone, Arlington, VA: Rosetta Stone: Engaging Them on Their Turf
FINALISTS:
Informatica Corporation, Redwood City, CA: Informatica Global Customer Support - Innovation
Maintenance Connection, Davis, CA: Maintenance Connection Provides Innovative Training Options In Struggling Economy
Métier, Ltd., Santa Rosa, CA: PMO Central: High-end Consulting Delivered Virtually and Cost Effectively
TRX, Inc., Atlanta, GA: TRX and Clients Create Solution to Track Travelers
Volusion, Inc., Austin, TX: Volusion Customer Service Innovations
Award for Innovation in Customer Service - Telecommunications
STEVIE AWARD WINNER:
Broadview Networks, Rye Brook, NY: Broadview Networks eCare Enterprise
FINALISTS:
American Support, Chapel Hill, NC
AT&T, Dallas, TX: AT&T BusinessDirect Premier
Telecom Italia SPA, Rome, Italy
Award for Innovation in Customer Service - All Other Industries
STEVIE AWARD WINNER:
Assurant Solutions, Atlanta, GA: Call Centers That Don't Suck
FINALISTS:
CIGNA Government Services, Nashville, TN: Finding the information with Clearview
CIGNA Government Services, Nashville, TN: Always Improving: The IMPACT of THOR
Office Depot, Inc. Delray Beach, FL: Office Depot's use of the Voice of the Customer in overall quality improvement efforts
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX: PetRays Customer Service Innovation
In each of the eight competitive, peer-judged Customer Service Department of the Year categories listed below, voting was also opened to the general public for the second annual People's Choice Stevie Awards for Favorite Customer Service. More than 177,,000 votes were cast from January 14 through February 11. Winners of the 2011 People's Choice Stevie Awards for Favorite Customer Service are:
Airlines, Distribution & Transportation: TRX, Inc.
All Other Industries: TATA Motors Ltd.
Financial Services: Paycor
Healthcare, Pharmaceuticals, and Related Industries: PetRays
IT & Telecommunications: PetRays
Leisure & Tourism: Marriott Vacation Club International
Public Services & Education: Archipelago Learning
Retail: Macy's
CUSTOMER SERVICE DEPARTMENT CATEGORIES
Customer Service Department of the Year – Airlines, Distribution & Transportation
STEVIE AWARD WINNER:
LeanLogistics, Holland, MI
FINALISTS:
EMKAY, Itasca, IL
TRX, Inc., Atlanta, GA
Customer Service Department of the Year – Financial Services
STEVIE AWARD WINNER:
Abu Dhabi Finance pjsc, Abu Dhabi, United Arab Emirates
FINALISTS:
Capital One Financial Corporation, McLean, VA
Ceridian Corporation, Minneapolis, MN
Family Heritage Life Insurance Company of America, Cleveland, OH
Jefferson National, Louisville, KY
Paycom Payroll LLC, Oklahoma City, OK
Paycor, Cincinnati, OH
SurePayroll, Glenview, IL
Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
STEVIE AWARD WINNER:
Mayo Medical Laboratories, Rochester, MN
FINALISTS:
CIGNA Government Services, Nashville, TN
Harvard Pilgrim Health Care, Wellesley, MA
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
Prescription Solutions/UnitedHealth Group, Irvine, CA
USANA Health Sciences, Inc,. West Valley, UT
Customer Service Department of the Year – IT & Telecommunications - Services & Software
STEVIE AWARD WINNER:
Cvent, McLean, VA
FINALISTS:
BMC Software, Inc., Houston TX
Bronto Software, Durham, NC
ChannelAdvisor, Morrisville, NC
CoreCommerce., Franklin, TN
Daxko, Birmingham, AL
Epicor Software Corporation, Irvine, CA
iCIMS, Hazlet, NJ
Peak 10, Charlotte, NC
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
Customer Service Department of the Year – IT & Telecommunications - Telecommunications
STEVIE AWARD WINNER:
OnStar, Detroit, MI
FINALISTS:
American Support, Chapel Hill, NC
Automated Systems Design, Inc. (ASD), Roswell, GA
PT Contact, Lisbon, Portugal
ReadyTalk, Denver, CO
Veracity Networks, Provo, UT
Verio, Centennial, CO
Virtela, Greenwood Village, CO
Customer Service Department of the Year – Leisure & Tourism
STEVIE AWARD WINNER:
SuiteAmerica Corporate Housing, El Dorado Hills, CA
FINALISTS:
Marriott Vacation Club International, Orlando, FL
Sundance Vacations, Wilkes Barre, PA
Customer Service Department of the Year – Public Services & Education
STEVIE AWARD WINNER:
Archipelago Learning, Dallas, TX
FINALIST:
NorthStar EMS, Tuscaloosa, AL
Customer Service Department of the Year – Retail
STEVIE AWARD WINNER:
Overstock.com, Salt Lake City, UT
FINALISTS:
Kohl's Department Stores, Menomonee Falls, WI
Macy's, Cincinnati, OH
Customer Service Department of the Year – All Other Industries
STEVIE AWARD WINNERS:
L-com Inc., North Andover, MA
Topco Associates, LLC, Skokie, IL
FINALISTS:
Constant Contact, Waltham, MA
DiCentral Corporation, Houston, TX
DYMO Endicia, Palo Alto, CA
Gazelle, Boston, MA
SignUp4, Atlanta, GA
SilkRoad technology, Winston-Salem, NC
SurePayroll, Glenview, IL
TATA Motors Ltd, India
TheLadders.com, New York, NY
TRUMPF Inc., Farmington, CT
Wheels, Inc., Des Plaines, IL
NEW PRODUCT & SERVICE CATEGORIES
Collaboration Solution – New
STEVIE AWARD WINNER:
Virtual Radiologic, Eden Prairie, MN: vRad Results - Mobile and Internet Radiology Results
FINALISTS:
Direct Alliance, Tempe, AZ: TeleTech Collaboration Solution - Saves $1M and Improves Client CSAT by 34%
Moxie Software, Mountain View, CA: Moxie Customer Community
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX: PetRays - Collaborative Solution with APCC
salesforce.com, San Francisco, CA: Salesforce.com Chatter
Toshiba America Business Solutions Inc., Irvine, CA: Toshiba eXCHANGE
Contact Center Solution – New
STEVIE AWARD WINNER:
American Support, Chapel Hill, NC: American Support: Cable Industry contact center solution reduces costs and enables jobs to be brought back to America
Contact Center Solution – New Version
STEVIE AWARD WINNER:
salesforce.com, San Francisco, CA: Salesforce.com Service Cloud
IVR or Web Service Solution – New
STEVIE AWARD WINNER:
Litle & Co, Lowell, MA: Litle Vault: Protecting Customers by Protecting Their Customers' Card Data
FINALISTS:
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX: PetRays New Service - Web Services
Portugal Telecom, Lisbon, Portugal: PT Cliente
Marketing Solution – New
STEVIE AWARD WINNER:
Bulldog Solutions, Inc., Austin, TX: Third-Party Data Integration Enables Faster, More Effective Lead Follow-up
FINALISTS:
Marketo, San Mateo, CA: Marketo's Revenue Cycle Analytics
Turk Economy Bank, Istanbul, Turkey: TEB SME CLUB
USANA Health Sciences, Inc,. West Valley, UT: USANA Health Sciences' Health and Freedom Solution
Marketing Solution – New Version
STEVIE AWARD WINNER:
Aprimo, Indianapolis, IN: Aprimo Marketing Studio® On Demand
FINALISTS:
Ifbyphone, Skokie, IL: Show Me the Money: Understand the Substance of Your Marketing Sources
VerticalResponse, San Francisco, CA: VerticalResponse - Making Email Marketing Easy for Small Businesses
Watermark Retirement Communities, Tucson, AZ: Thrive 365 Calendar
Relationship Management Solution – New
STEVIE AWARD WINNER:
SilkRoad technology, Winston-Salem, NC: SilkRoad technology’s New Product Helps at the “HeartBeat” of Organizations
FINALISTS:
Abu Dhabi Finance pjsc, Abu Dhabi, United Arab Emirates: Abu Dhabi Finance Relationship Management Solution - The Mortgage Companion
Direct Alliance, Tempe, AZ: Cisco and TeleTech deliver one of the most complete Contact Centers in the Cloud – The Customer Interaction Cloud (CIC)
SOLUTION PROVIDER CATEGORIES
Sales Consulting Practice of the Year
STEVIE AWARD WINNER:
Barry Rhein & Associates, Los Gatos, CA
Sales Training Practice of the Year
STEVIE AWARD WINNER:
The Brooks Group, Greensboro, NC
FINALISTS:
Barry Rhein & Associates, Los Gatos, CA
Richardson, Philadelphia, PA
Sales Outsourcing Provider of the Year
STEVIE AWARD WINNER:
Sales Partnerships, Inc., Westminster, CO
FINALISTS:
Direct Alliance, Tempe, AZ
Customer Service or Call Center Consulting Practice of the Year
STEVIE AWARD WINNER:
Confero, Inc., Cary, NC
FINALISTS:
American Support, Chapel Hill, NC
Model Metrics, Chicago, IL
Customer Service or Call Center Training Practice of the Year
STEVIE AWARD WINNER:
LivePerson, New York, NY
Sales or Customer Service Solutions Technology Partner of the Year
STEVIE AWARD WINNER:
Jigsaw, San Mateo, CA
FINALISTS:
Ability Commerce, Delray Beach, FL
Cloud9 Analytics, Redwood City, CA
SpeechCycle, New York, NY
TeleTech, Englewood, CO