Company: Liveops, Inc., Scottsdale, AZ
Company Description: Liveops is a leader in flexible contact center solutions, connecting businesses with a network of skilled independent agents to deliver exceptional customer support. With scalability, agility, and a people-first approach, Liveops empowers organizations to create meaningful customer experiences while meeting their unique business needs.
Nomination Category: Customer Service & Call Center Awards Achievement Categories
Nomination Sub Category: Best Customer Satisfaction Strategy
 Nomination Title: Liveops
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the nominated achievement since July 1, 2022, OR written answers to the questions? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
Written answers to the questions.
- Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 137 words used.
Liveops is a pioneer in flexible customer service solutions, with over two decades of experience delivering exceptional support through a network of independent agents. Founded in 2000, Liveops has continually evolved to meet the dynamic needs of businesses across industries like retail, healthcare, insurance, and financial services. By leveraging an agile and scalable model, Liveops empowers brands to handle fluctuating call volumes without sacrificing quality or efficiency.
The company's commitment to excellence is reflected in its ability to consistently improve customer satisfaction scores (CSAT), reduce response times, and increase first-call resolution rates.
Liveops’ innovative approach to customer service has earned it industry recognition, including recent awards for innovation and training excellence. By combining a highly skilled workforce with advanced technology, Liveops remains a trusted partner for organizations looking to optimize their customer experience and drive lasting satisfaction.
- Outline the nominated achievement since July 1 2022 that you wish to bring to the judges' attention (up to 250 words):
Total 249 words used.
Since July 1, 2022, Liveops has implemented a customer satisfaction strategy emphasizing flexible staffing, empathetic engagement, technology-driven efficiency, and global scalability. To meet rising demands for adaptable support, Liveops expanded its network of highly trained agents, including nearshore and offshore options in Mexico and the Philippines. [REDACTED FOR PUBLICATION]
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- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 131 words used.
We have included several attachments to substantiate our claims:
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- Explain why the achievement you have highlighted is unique or significant. If possible compare the achievement to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 221 words used.
Liveops’ achievement is significant due to its ability to combine flexibility, empathy, technology, and global scalability to enhance customer satisfaction. While traditional brick-and-mortar call centers often struggle with rigid staffing models and fixed locations, Liveops’ flexible network of independent agents, now including nearshore and offshore options in Mexico and the Philippines, enables seamless scalability and access to a broader talent pool. This ensures clients can manage unpredictable call volumes with ease while maintaining high-quality service.
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These results reflect Liveops' ongoing evolution and ability to exceed past performance benchmarks, providing an innovative, adaptable, and client-focused customer satisfaction strategy unmatched by many competitors.
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