Company: Liveops, Inc., Scottsdale, AZ
Company Description: Liveops is a leader in flexible contact center solutions, connecting businesses with a network of skilled independent agents to deliver exceptional customer support. With scalability, agility, and a people-first approach, Liveops empowers organizations to create meaningful customer experiences while meeting their unique business needs.
Nomination Category: Customer Service & Call Center Awards Achievement Categories
Nomination Sub Category: Award for Innovation in Customer Service - All Other Industries
 Nomination Title: Liveops, Inc.
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the nominated achievement since July 1, 2022, OR written answers to the questions? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
Written answers to the questions
- Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 133 words used.
Liveops is a leader in the customer service industry, providing flexible contact center solutions for over two decades. Founded in 2000, Liveops pioneered a scalable, on-demand workforce model, connecting independent agents with brands needing adaptable, high-quality customer support. With a commitment to delivering empathetic, human-centered interactions, Liveops serves industries such as healthcare, insurance, retail, and government services.
Agents with Liveops are highly skilled and supported through robust, innovative onboarding and ongoing learning. The organization has earned multiple accolades, including Stevie Awards for Customer Service and Innovation, and the 2024 Arizona Governor’s Award for Innovator of the Year, recognizing its dedication to service excellence and operational efficiency. Liveops continually evolves by integrating cutting-edge technology to enhance agent performance and client outcomes, setting benchmarks for flexibility, quality, and customer satisfaction in the contact center industry.
- Outline the nominated achievement since July 1 2022 that you wish to bring to the judges' attention (up to 250 words):
Total 243 words used.
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Paired with Liveops’ scalable gig/independent contractor model, these advancements cement its reputation for delivering exceptional, customer-centric service and setting new industry benchmarks.
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 130 words used.
Agent Engagement Case Study: Showcases the success of new agent support programs and community initiatives.
Award Recognitions – Press releases of recent awards, including the Stevie Award for Innovation in Customer Service Training and a Silver Stevie for Customer Service Excellence.
- Explain why the achievement you have highlighted is unique or significant. If possible compare the achievement to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 229 words used.
Liveops’ achievement is unique for its seamless integration of AI tools that enhance human interactions rather than replace them, focusing on empathy and efficiency to deliver superior customer service. [REDACTED FOR PUBLICATION]
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