TransPerfect Translations, New York, New York, United States: Ali Sabri

Written answers to the questions

Ali Sabri joined TransPerfect in 2018 as part of the Strategic Account Services team, a division focused on supporting the company’s largest clients, generating over $80 million in annual revenue. Within his first year, Ali advanced to the leadership team, where he has championed learning and development, innovation, and growth. His efforts have been instrumental in scaling the team to over 100 employees, managing more than $110 million in annual revenue across 60+ clients.

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Ali is widely recognized as a visionary leader with a keen focus on his clients, consistently driving innovation in service delivery and challenging conventional practices. He has adeptly nurtured emerging leaders within his team and is esteemed by clients as an expert in implementing service-enhancing solutions. Across TransPerfect, Ali is a trusted asset to sales teams, leading a high-performing team that excels in protecting existing business while aggressively pursuing new growth opportunities.

• Additional achievements include:
   
  • Innovating account management methodologies resulting in a 1,000% revenue increase on fledgling accounts.
     
  • Mentoring seven team members to advance into leadership positions.
     
  • Driving five consecutive years of consistent revenue growth.
     
  • Sustaining client satisfaction scores exceeding 95% across a diverse client portfolio.
     
  • Actively contributing to the client experience by personally managing over $10M in revenue.

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• Ali has exemplified exceptional adaptability to the industry’s shift towards tech centralization by integrating TransPerfect’s technology with third-party platforms through API integrations. These efforts have facilitated the streamlining of project management workflows, consistently surpassing our  clients’ service delivery expectations and satisfaction metrics.

• Ali has redefined the value of client relationships by looking beyond annual budgets, proactively investing in the growth of emerging accounts. His ability to anticipate alternative solutions outside standard services has strengthened client partnerships, transforming the company’s role from a standard vendor to a trusted long-term partner.

• Ali has played a critical role in onboarding over ten new clients, contributing to $17M in account growth. Additionally, his leadership in enhancing service delivery practices has driven a year-over-year growth of $5M+ in accounts.

• As a key asset to both sales and program management teams, Ali has scaled his team’s operations globally, improving service delivery and customer support across time zones. He also established a robust program that fosters continuous innovation and growth, including implementing account maturity benchmarking to streamline automation and innovation for key accounts. This initiative has consistently elevated client satisfaction (CSAT) and experience (CX) scores above 95%, while improving operational efficiencies and profitability.

• Ali has expanded his team’s reach beyond life sciences into health insurance, medical devices, and retail sectors, contributing over $2M in growth across these industries.

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• Ali has made remarkable contributions to supporting sales teams over the past year, particularly in addressing the complex challenges faced by his client base:
   
  • Growth within client services for large, global, and MSA-driven clients has traditionally been a slow, incremental process.
     
  • Many of Ali’s clients operate in highly regulated industries with strict contractual frameworks, limiting innovation and automation opportunities to enhance the client experience.
     
  • Identifying new business opportunities within the intricate and expansive life sciences sector is inherently challenging.

• Despite these hurdles, Ali’s team has delivered exceptional results through a strategic three-pronged approach:
   
  • Fostering a Culture of Excellence: Ali has cultivated a team environment focused on best practices and knowledge sharing, ensuring the preservation and growth of existing business.
     
  • Streamlining Account Management: By pairing client service experts with key accounts, Ali’s team enables sales contacts to shift their focus from account maintenance to driving new business growth.
     
  • Data-Driven Opportunity Identification: Ali has championed an information-first approach by recognizing key industry shifts early, leveraging detailed data insights to uncover opportunities, and collaborating closely with sales teams to craft compelling narratives that transform opportunities into tangible results.

• The impact of these efforts has been extraordinary. Over the past year, Ali’s team has managed and billed over $100 million, representing approximately 10% of TransPerfect’s annual revenue. Under his leadership, the team has achieved a growth impact exceeding 500% during his tenure.