Company: GoHealth
Company Description: As a leading health insurance marketplace, GoHealth’s mission is to improve access to healthcare in America. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers.
Nomination Category: Sales Awards Individual Categories
Nomination Sub Category: Sales Support Professional of the Year
 Nomination Title: Nyvia Keene
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the achievements since July 1, 2022 of the nominated individual, OR written answers to the questions? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
- Briefly describe the nominated individual: history and past performance (up to 200 words):
Total 159 words used.
Nyvia is the cornerstone of progress in the Center of Excellence (COE), leading critical functions in the Talent and Operations Department. With a keen eye for operational efficiency and quality, she has been instrumental in transitioning her team from a siloed model to a centralized, cross-functional force. This transformation has optimized resources, boosted productivity, and improved support across multiple business lines.
Her leadership extends beyond projects—she is a compassionate leader who uplifts her team while delivering results that consistently exceed expectations. In recognition of her remarkable contributions, Nyvia was honored with the Bronze Stevie Award for Sales Support Professional of the Year in 2023, underscoring her industry-leading impact.
Nyvia’s deep knowledge of business operations, resilience, and creativity have been essential to the success of key organizational initiatives, including the integration of complex systems during a major acquisition and onboarding ramp. She embodies excellence, making her a role model and a deserving nominee for Sales Support Professional of the Year.
- Outline the nominee's achievements since July 1 2022 that you wish to bring to the judges' attention (up to 250 words):
Total 220 words used.
Since July 2022, Nyvia has achieved remarkable milestones, driving strategic initiatives that have transformed her organization. Notable accomplishments include:
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Onboarding Optimization – Coordinated a streamlined 6-week onboarding program for 3,500 new hires, while reducing training time by 3 weeks and lowering onboarding costs by 26% compared to 2022, all while ensuring an optimal trainer-to-learner ratio and maintaining operational efficiency.
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Integration & Efficiency – Partnered to integrate Tableau, Engagedly, Salesforce, and Monday.com, effectively eliminating inefficiencies caused by manual tracking. These integrations streamlined scheduling, metric tracking, and resource allocation, resulting in a 142% productivity increase and enabling real-time, data-driven decision-making.
Nyvia’s contributions have set a new standard for operational efficiency and learning and development in her field.
- Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the nominee's past performance (up to 250 words):
Total 186 words used.
Nyvia’s achievements are significant because they demonstrate a unique blend of strategic vision, operational efficiency, and measurable impact.
Her ability to lead the onboarding of 700 employees during a major acquisition within just six days highlights her exceptional organizational skills and capacity to streamline complex processes under tight deadlines.
Her coordination of a 6-week onboarding program for 3,500 new hires cut down training time by three weeks and reduced costs by 26%, exemplifying her focus on scalability and cost-effectiveness without compromising quality.
The implementation of a "just-in-time" knowledge management system showcases her innovative approach to learning and development, directly contributing to reduced training time and a 10-minute decrease in average call handle time – an achievement that improves both customer and employee experience.
By supporting 110 training initiatives, Nyvia has consistently enhanced the quality and reach of continual development programs, ensuring continuous improvement within her organization.
Her leadership in integrating advanced tools has driven a 142% productivity increase, proving her ability to harness technology for operational excellence.
Collectively, these accomplishments set her apart as a transformative leader who delivers sustained impact across diverse organizational priorities.
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 40 words used.
To learn more about Nyvia, please see our supporting documentation.
Nyvia Nomination Brief for an overview of Nyvia's background, achievements, work samples, and some peer quotes.
Link to previous award recognition
Thank you for considering Nyvia for this prestigious recognition.
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