DHL Express Indonesia, Jakarta, Selatan, Indonesia: Reynaldi Azhari, Customer Service Advisor

An essay/case study of up to 650 words

Total 200 words used.

Reynaldi has been joining DHL Express Indonesia since 2015 with his excellent performance and highly dedicated Customer Service Advisor. Apart from being a frontline advisor, Reynaldi has also been a several function at customer service as Backline Advisor and trusted to handle Remote Booking project for 4 years being mentor and leverage a teamwork after pandemic transition. Driving Robotic process automation project and Remote Booking Collecting Country Automation project implemented smoothly.  He excels those responsibilities and faces new challenges in a positive manner.

Reynaldi has always shown a strong work ethic and an exemplary attitude. In 2016 he has contributed competition on the Indonesia Contact center award, Nationwide Customer Service award competing along with other Customer Service agents from over 100 companies from various industries in Indonesia.

Reynaldi shows his passion by demonstrating Can Do attitude and Passion in every aspect of his job. He has the ability to engage and convincing people. He has an exceptional ability making customers and company successful as shown on his excellence performance in generating leads opportunities and convert in to revenue.  He is able to inspire his teammate and willing to share his best demonstrated practice he has to develop others and himself.

Total 250 words used.

Reynaldi is highly motivated and consistent achiever with outstanding work performance. He has a lot of maximum scale of KPI 133.33 % with overall 128 %. He maintains a very satisfactory and consistency resulting selected as employee of the year Employee of the year nominee 2023 as well.

He Loved his job shows can-do attitude on each call with comprehend the customer needs, this attitude lead to get more upselling and sales lead. Reynaldi said “ more incoming calls, the more opportunity will come to gain more revenue for the company”

Reynaldi Shown Commitment to leverage Sales Lead, First time buyer and upselling achievement this years with magnificent record :

• Top 3 leads contributor 7 months in a row (Apr-nov 2023) with total 253 prospect leads and convert  to revenue Eur 7,594.
• Top 3 First time buyer contributor in May, Jun, Aug, Oct 2023 with total revenue Eur 6,001.
• Top 3 Leads conversion rate 5 months in a row (Jul-Nov 2023) with total 73% conversion rate.
• Top 3 leads conversion rate quarterly (Quarter 3 2023) with 79% conversion rate.
• Total revenue gained from upselling Year to date 2023 is Eur 6,369

Above number and achievement is magnificent, we have seen his names in every month with all of his achievement. With analytical and problem solving skills, he is more than ready to go the extra mile to help customers with their needs. His Enthusiasm and Consistency is proven this year and will bring positive leverage within team.

Total 236 words used.

Reynaldi continuously contributes a high volume of Sales Leads that impact the level of the Contact Center department’s contribution to the Company revenue. His ability to convert each call with an upsell and to maintain a 100% rating level of performance helps CS management meet the target. Reynaldi inspires others through shared experience.

Reynaldi is candidate DHL Kinabalu expedition 2023, in line with company idea celebrate 50^th years DHL at Indonesia. Company made a selection for employee to climb a mount Kinabalu to bring Indonesia flag flutter on the top of mountain Kinabalu height 4.101 Masl ( Meter above sea level ).

In the process of preparation he showed consistency and remarkable improvement. Some of activity during preparation is :

1. Leader Extraordinary Hiking Group conquer several Hiking spot at Sentul to improve physical endurance.
2. Part of extraordinary Mountaineer consist of 8 person unity of department DHL express.

Conquer 3 mountain in process and more Mountain in the future

Mount Gede

Mount Sumbing 3.371 Masl.

Mount Sindoro 3.136 Masl.

He learned some of lesson during expedition about Health life, Teamwork and Hardworking applicated at daily basis at work. Reynaldi said  “ Hard work will never betray me because in the top of mountain there will be a beautiful scenery “  and he proved it all with his outstanding work performance and magnificent sales-lead conversion to big revenue for company resulted being nominee Employee of the year 2023.