Strikedeck Customer Success Management Tool 3.0

Company: Strikedeck, Sunnyvale, CA
Company Description: Strikedeck is the most powerful and comprehensive Customer Success solution, enabling businesses to reduce churn, drive customer trust and loyalty, and maximize revenue through innovative automation and integration technologies. Strikedeck takes a fresh approach to increasing customer engagement with workflow automation, machine learning, predictive analytics, usage tracking, & personalization.
Nomination Category: New Product & Service Awards Categories
Nomination Sub Category: Relationship Management Solution – New Version

Nomination Title: Strikedeck Customer Success Management Tool 3.0

Tell the story about this nominated product or service (up to 650 words). Describe its function, features, benefits, and sales to date: REDACTED FOR PUBLICATION

Strikedeck enables businesses to measure, manage, and monetize the customer experience they deliver. It starts by creating a 360-degree view of the customer by seamlessly weaving together customer data from a multitude of sources – CRM, Marketing Automation, Finance, Billing, Contracts, Support, and Product Usage. Its intelligent algorithms glean valuable insights from the data and present them to users in intuitive dashboards that are not only easy to use, but also focus the user’s attention on signals from customers on which they need to take immediate action.

Strikedeck enables Customer Success teams to transform their customer communications with out of the box playbooks and workflows for common events in the customer lifecycle. It enables users to segment customers and deliver service that is appropriate to the needs of each segment. Teams are enabled to provide an appropriate level of hand-holding as customers traverse each phase of the customer lifecycle – from initial onboarding to stabilization, all the way to expansion.

Strikedeck enables Customer Success teams to scale to meet exponential growth in the customer base by intelligent automation of responses to common events that represent adversity to opportunity and everything in between. It works silently in the background, automatically responding to events, while alerting Customer Success professionals to the events that need their attention. This means that Customer Success professionals can focus on delivering the best experience to customers, instead of wasting their time on mundane and repetitive tasks.

Here is what a customer had to say about Strikedeck:

“As a VP of CS, I have found that Strikedeck has provided me insight into our client base that cannot be produced anywhere else in the organization. This is mostly a result of the extremely powerful and easy ability to segment our client base. Essentially, all of the dashboards, activity, health, surveys, support tickets, tasks, events, and more can be 1-click segmented. This allows me to present intelligent and actionable data to my leadership team in support of new programs and budgets.”

You can see more comments by our customers athttps://www.g2crowd.com/products/strikedeck/reviews.

Our customers are reporting some stellar results including:
· A 100% increase in the customer base while increasing customer satisfaction by 50% (with no change in the Customer Success team size).
· A 4x increase in time spent with customers by cutting down on wasteful time spent on preparing for meetings, generating reports and other repetitive tasks.
· A 100% increase in Annual Recurring Revenue, 125% increase in upsell revenue and a 30% decrease in churn.