Company: IBM, Guadalajara Mexico
Company Description: The International Business Machines Corporation (IBM) is an American, multinational, information technology company headquartered in Armonk, New York in the industry of Information Technology & Services. At IBM, work is more than a job -it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do someth
Nomination Category: Sales Awards Team Categories
Nomination Sub Category: Sales Support Team of the Year - Technology Industries
 Nomination Title: IBM Gualajara Storage Hardware Sales Support
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the achievements since July 1, 2020 of the nominated team, OR written answers to the questions? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
- Briefly describe the nominated team: its history and past performance (up to 200 words):
Total 199 words used.
IBM Manufacturing for Hardware products has more than 20 years of history, delivering High Technology products to clients around the world. This IBM HW product sales rest upon the shoulders of the Order Management and IBM Innovation Studio team, which supports the sales team in two critical ways. They coordinate, instruct, and monitor the client orders, from order entry, until their destination. On the other hand, they provide support to the sales team as revenue enablers, delivering valuable experiences and the latest technologies to fulfill client needs.
The order management team is the leading area that coordinates the supply chain to make every contract sale a reality. They coordinate areas of manufacturing, logistics, inventory, and development among others. On the other hand, the Innovation Studio supports creating tailored agendas for clients and business partners to enable and support business for our company. The combination of industry-leading supply chain experience, data analysis, new technologies, and a broad network, make the perfect combination with the client-facing experience that the IBM Innovation Studio provides. As a result, the team is capable to deliver the latest hardware PoCs (Proof of Concepts), Digital Solution Demos, SME (Subject Matter Expert) Talks, and Design Thinking consulting.
- Outline the team's achievements since July 1 2020 that you wish to bring to the judges' attention (up to 250 words):
Total 227 words used.
As a result of the experience of the teams, and the collaboration across the ecosystem, the team was able to deliver outstanding results for our company overpassing the expectations of the organization and our clients. The team over the past year has supported and delivered Hardware to hundreds of clients around the globe. Many of them are government, health institutions, universities, retail, and insurance companies, which are and will be critical for the modern world.
Besides the supply chain disruptions and constant changes in the environment, the team managed to guarantee millions of dollars for our organization which is 14% higher than in previous periods. In addition, the team managed to support hundreds of client engagements for high-profile Latin America clients in industries such as IT, Retail, Insurance, Banking Telecommunication, and Construction.
The team delivers dozens of interactions with Business partners with thousands of participants virtually and on-site from México, Argentina, Brazil, Paraguay, Colombia, and Venezuela. They developed over 500 marking events within the ecosystem with more than 6000 attendees, supporting several million dollars in revenue opportunities.
The Guadalajara ecosystem richness help to speed up and boost client developing experiences, as the control of the supply chain, making Hardware and Subject Matter Experts available to the Sales Team. They were able to deliver highly valuable solutions, in topics such as Security, Blockchain, Cloud Paks, Automation, and Visual inspection.
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 4 words used.
https://www.ibm.com/about/innovation-studio
- Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the team's past performance (up to 250 words):
Total 212 words used.
As experts in Supply Chain and Client Experiences, the team is a live showcase of IBM capabilities, they are using Digital solutions to deliver faster, and optimal solutions for our supply chain, and creating environments for our clients to support business to our company. In this matter, the team has excelled in the organization, providing valuable monetary benefits to our company. Below are some of them:
- Handle more than a thousand operators distributed in different areas.
- [REDACTED FOR PUBLICATION]
- Automatize access to snapshots of WW order load divided by geography and products for a high-volume family.
- Have an online and general view of Supply, load, and Ships vs. Forecast outlooks of the most representative Storage Commodities.
- Generate over 15 Demos and Workshops related to Cloud Pak Technology
- Delivered Maximo Visual Inspection conference for Mexico Business Partners
- 9 Resilio (Security) workshops [REDACTED FOR PUBLICATION]
- Support IBM Power 10 Launching
- Helped to close deals with key customers (banking and Telco), delivering the first 5 blockchain projects in Mexico.
- Deliver Marketing Intelligence project, shortening the sales cycle for a Construction client
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