Customer Service & Contact Center Individual Awards Final Judges


Michael AnthonyMichael Anthony, Managing Director, OnForce (a division of Beeline), Jacksonville, Florida, USA

Michael D. Anthony is General Manager of OnForce, a strategic business unit of Beeline. He is an innovative leader with more than 20 years of experience in the technical services industry. He is a passionate customer advocate who believes that a client-focused culture is the key to growing a successful business.

Michael joined Beeline in 2005 and recently transitioned from his role as VP, Client Services with Beeline to lead the OnForce business unit. Michael is a veteran of the U.S. Navy and holds a Bachelor of Science degree in applied mathematical economics from the State University of New York at Oswego.


Teresa Allen, Owner
Common Sense Solutions, Shreveport, Louisiana, USA

Kasey Clements, Director, Owner Services
Starwood Vacation Ownership, Orlando, Florida, USA

Karla Davis, General Manager
Plantation Resort, Surfside Beach, South Carolina, USA

Oliver Ginsburg, Director of Customer Experience
Rukkus Fan Operations, New York, New York, USA

Jim Iyoob, EVP Customer Experience
Etech Global Services, Nacogdoches, Texas, USA

Lisa P. Oswald, Senior Vice President
Travelzoo, New York, New York, USA

 Heather Smith, Vice President, Strategic Services
NMC Health Care, Abu Dhabi, United Arab Emirates

Brian Zotti, Senior Vice President of Operations
Bridgepoint Education, San Diego, California, USA