Help at Home, Chicago, Illinois, United States: Julie McCarter, President of Care Coordination

Company: Help at Home, Chicago, IL
Company Description: Help at Home is the leading national provider of high-quality, home care services offering innovative programs designed to help seniors and underserved complex chronic populations remain healthy in their homes. As of March 31, 2024, Help at Home operated more than 180 branch locations across 11 states.
Nomination Category: Individual Awards Categories
Nomination Sub Category: Most Innovative Woman of the Year - Healthcare

Nomination Title: Julie McCarter, President of Care Coordination

Outline the nominee's achievements since July 1 2022 that you wish to bring to the judges' attention (up to 250 words):

Total 250 words used.

Since July 1, 2022, Julie McCarter has spearheaded transformative initiatives at Help at Home, notably launching the organization's Care Coordination business segment. Under her leadership, the company launched Care Coordination by Help at Home with the goal to connect home care with health care ultimately improving quality and care outcomes. This model leverages insights from caregivers, who spend significant time with their clients to detect and prevent health problems by using timely observations to drive proactive health interventions. This approach has enabled the collection of over 1 million data points from thousands of clients, leading to improved patient outcomes and proactive care management, and a success rate of over 80 percent.

Julie's leadership efforts, have and continue to drive better and more holistic, client-centered homecare and healthcare services. She has been instrumental in forming partnerships with risk-bearing entities, resulting in substantial cost savings and improved care quality. Her work in developing innovative programs for Medicaid, Medicare, and dual-eligible clients has positioned Help at Home as a leader in value-based care models.

The program’s first year captured more than 750,000 observations that sparked 44,000 alerts resulting in 1,300 proactive activations of the broader healthcare ecosystem. Through Julie’s leaership, in 2024, Help at Home embarked on a deeper clinical care delivery journey that furthers the value proposition of the company, to drive quality outcomes and total cost of care opportunities further connecting health care to home care and changing the way home care services are delivered for the better.
Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 31 words used.
Briefly describe the nominated individual: history and past performance (up to 200 words):

Total 116 words used.

Julie McCarter, President of Care Coordination at Help at Home, has an illustrious career spanning over two decades in healthcare focused on new market and product innovation oriented to delivering long-term value for companies who serve patients, clients, providers and communities. With a healthcare management background, she has consistently demonstrated her dedication to improving patient outcomes through innovative care models. Much of her career has been spent with health insurance / health service companies, with specific focus in self-funded models, virtual care, and insurance product innovation. Most recently, McCarter served as Chief Commercial Officer for Mindpath Health, a provider of high-quality outpatient behavioral health services. She holds a bachelor of arts degree from University of Colorado, Boulder.
Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the achievements since July 1, 2022 of the nominated woman, OR written answers to the questions? (Choose one):
Written answers to the questions
If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below:
Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the nominee's past performance (up to 250 words):
Total 216 words used.

Julie McCarter's achievements are unique and significant due to her comprehensive and innovative approach to care coordination. By leveraging a team with extensive data scientist, clinical and health care savy, she is developing a next generation of home care services model l that far outshines the company’s competition Help at Home's strategic investment in technology, innovation and data science has led to the successful collection of millions of data points, AI-generated abilities and care team outreach that sets a new benchmark for client home care services.

The Care Coordination program impact has been tremendous on client care, caregiver support for their clients and the entire health care landscape by connecting home care to health care. For example the program impact as compared to regular home care services shows the follwig:
- The program reconnected 70% of clients to health care
- Emergency Department utilization decreased by 31%
- More than 50% of the population realized improved health equity
- The program connected 43% of clients to community resources
- The program demonstrated an improvement in risk of depression by 51%
- 22% cost savings compared to benchmark cohort after just six months
- Caregiver satisfaction via Net promoter scores (NPS) measures show that caregivers involved in the program are more satisfied with their jobs than caregivers who are not part of Care Coordination

Attachments/Videos/Links:

Julie McCarter, President of Care Coordination
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