Company: Elevance Health, Atlanta GA
Company Description: Fueled by ~100,000 associates our purpose to improve the health of humanity. We support health at every life stage, offering health plans and clinical, behavioral, pharmacy, and complex-care solutions. We offer a comprehensive suite of commercial, Medicare, and Medicaid plans that focus on whole health and its drivers to help improve outcomes for employers, individuals, families, and communities.
Nomination Category: Individual Awards Categories
Nomination Sub Category: Most Innovative Woman of the Year - Healthcare
 Nomination Title: Geeta Wilson, Chief Technology Officer
- Outline the nominee's achievements since July 1 2021 that you wish to bring to the judges' attention (up to 250 words):
Total 230 words used.
As the leader of the Whole Health Platforms (WHP) team at Elevance Health, Geeta has played a pivotal role in revolutionizing healthcare processes through modernization efforts. Under her guidance, the team successfully accelerated the migration from on-premises to cloud-based platforms, ensuring seamless integration and enhanced scalability. Geeta spearheaded the unification of various applications, phasing out legacy systems on accelerated timelines to streamline operations.
One of the team's significant accomplishments was the migration of 20,000 clinical associates to the Anthem Care Management Platform (ACMP), which resulted in efficient processing of Medicaid Utilization Management cases, Prior Authorization Requests, and UM letters. Additionally, Geeta's team implemented cutting-edge voice recognition technology to alleviate administrative burdens on clinicians, improving both efficiency and productivity.
The WHP team, under Geeta's leadership, merged Claims and Customer Relationship Management (CRM) systems into a single entity, enabling a more cohesive workflow and reducing redundancies.
Furthermore, they successfully implemented Voice AI across divisions, revolutionizing the way healthcare services are delivered and improving the overall patient experience. Geeta's team also launched My Health Advocate, a personalized member experience platform that empowers patients to actively manage their health and make informed decisions.
These initiatives, driven by Geeta's vision, technical expertise, and an obsession for the consumer experience, have not only streamlined healthcare processes, reduced costs, and increased operational efficiency but have also greatly enhanced the experiences of both healthcare associates and members.
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 239 words used.
Geeta's contributions to industry publications and participation in high-profile events underscore her expertise and the recognition she has garnered from peers and industry professionals. Her ability to translate complex technical concepts into actionable strategies that drive positive change in healthcare is evident in her thought-provoking discussions and presentations.
The SheSource profile of Geeta Wilson showcases her expertise in the field. The View from the C-Suite Podcast and the Collective Voice of Health IT podcast feature interviews where Geeta discusses topics related to healthcare and artificial intelligence (AI).
The Ageist article focuses on her role in accelerating consumerism in healthcare, while the Wall Street Journal and Fierce Healthcare articles discuss utilization of AI for call center operations and building empathy. Forbes and Inc Magazine articles shed light on the influence of AI on customer experience and nonverbal cues, respectively
- Briefly describe the nominated individual: history and past performance (up to 200 words):
Total 198 words used.
Geeta is an accomplished leader in the healthcare industry, currently serving as the Chief Technology Officer at Elevance Health. Her career spans leadership positions at renowned companies such as Humana and the NCR Corporation, where she consistently delivered enterprise solutions at scale.
Geeta has developed innovative tech platforms utilizing data analytics, artificial intelligence, machine learning, and cross-channel capabilities. Her contributions have been instrumental in driving transformative changes within the healthcare industry.
She joined Elevance Health during a time when technology solutions were primarily reactive. Bringing a fresh perspective, emphasizing stability, speed, agility, and a consumer-centric mindset. She successfully accelerated the migration from on-premises to cloud-based platforms, unified various applications, and phased out outdated legacy applications. This laid the groundwork for innovation, growth, and the modernization of the associate and member experiences.
Her ability to navigate complex technological landscapes and drive transformative changes has earned her recognition as a thought leader within the industry. Geeta's track record of success and her commitment to innovation make her a valuable asset in the pursuit of modernizing healthcare processes and improving patient outcomes. She has been recognized for her achievements through appearances on podcasts, keynote speaking engagements, and featured in esteemed publications.
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the achievements since July 1, 2021 of the nominated woman, OR written answers to the questions? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below:
- Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the nominee's past performance (up to 250 words):
Total 250 words used.
Geeta’s strategic focus has been 236 application platforms including accelerated migration from on premise to cloud based platforms, unified applications, and sunset of legacy applications. The execution of all three initiatives on accelerated timelines, and at times far surpassing industry norms from proof of concept to completion and impacting tens of thousands of Elevance Health associates through the migrations.
Further, Geeta layered upon her foundational strategies with innovation and adoption of machine learning, artificial intelligence, to modernize and achieve operational efficiencies.
Geeta's ability to identify and implement large-scale technology solutions, leveraging AI, machine learning, and cross-channel capabilities, sets her apart as a visionary leader. Her thought leadership and recognition from esteemed publications and conferences further emphasize her impact within the industry. Her focus on consumer-centric healthcare and the use of innovative technologies differentiates her accomplishments.
Geeta's implementation of groundbreaking solutions, such as voice recognition technology and personalized member experiences, showcases her ability to leverage technology and data analytics to improve the overall patient experience. By prioritizing consumer needs and preferences, Geeta has successfully accelerated the shift towards patient-centric care, where individuals have more control and engagement in managing their health.
Her consistent track record of driving transformative changes and delivering results solidifies her expertise and influence in the healthcare industry. Geeta is recognized for her strategic thinking, innovative approach, and ability to navigate complex healthcare ecosystems.
Her commitment to improving patient outcomes, enhancing operational efficiency, and fostering a culture of innovation has made her a sought-after leader in the industry.
| Attachments/Videos/Links: |
|---|
|
