2014 Stevie® Award Winners
The following nominations were named Stevie Award winners in the 8th annual Stevie® Awards for Sales & Customer Service. Placements were announced at the gala banquet at the Bellagio in Las Vegas, Nevada on Friday, February 21.
♦ Download the Awards Banquet Program Book (4 MB PDF)
♦ Browse Photographs of the Awards Presentations
♦ Watch Video Interviews with Stevie Winners
♦ Watch Video Clips of the Onstage Awards Presentations
Grand Stevie Award Winners
Sales
Sales Individual
Sales Team
Sales Achievement
Sales Department
Customer Service & Contact Center
Customer Service & Contact Center Individual
Customer Service & Contact Center Team
Customer Service & Contact Center Achievement
Customer Service Department
New Product & Service
Solution Provider
GRAND STEVIE AWARD WINNERS
Grand Stevie winners were determined by the number of awards won overall in the 2014 Stevie Awards for Sales & Customer Service, with a Gold Stevie win counting for three points, a Silver Stevie win for two points, and a Bronze Stevie win for 1.5 points.
#1: DP DHL
#2: VIZIO, Inc.
#3: Delta Air Lines
#4: John Hancock Signature Services
#5: Wyndham Vacation Ownership
#6: Turk Economy Bank
#7: Salesforce
#8 (tie): EMKAY and Richardson
#10: PetRays
Senior Sales Executive of the Year
GOLD STEVIE WINNER:
Blinds.com, Houston, TX: Stephen M. Riddell, Chief Sales Officer
SILVER STEVIE WINNERS:
Actiontec Electronics, Sunnyvale, CA: Brian Henrichs, Chief Business Development Officer
General Cable Corp., Highland Heights, KY: Brian Roddy, Senior Sales Executive
MaintenanceNet, Inc., Carlsbad, CA: Shayne Skaff, President
SalesStaff LLC, Houston, TX: David Balzen, CEO/CSO
BRONZE STEVIE WINNERS:
Marketo, San Mateo, CA: Patrick Donnelly, VP of SMB Sales
Podcast One Sales, Beverly Hills, CA: Kit Gray, President
PrimePay, West Chester, PA: Todd Quarfot, Chief Sales Officer
Sitel, Nashville, TN: Donald B. Berryman, EVP - Chief Commercial Officer
Wyndham Vacation Ownership, Orlando, FL: Chris Robertson, Senior Vice President of Regional Sales & Marketing
Zions Bank, Salt Lake City, UT: Rob Jeppsen, Senior VP of Commercial Sales
Worldwide Sales Executive of the Year
GOLD STEVIE WINNER:
AMD, Sunnyvale, CA : David Kenyon, Vice President of Worldwide Business Management
SILVER STEVIE WINNER:
TED, New York, NY: Ronda Carnegie, Global Head of Partnerships
BRONZE STEVIE WINNER:
Hewlett-Packard, Palo Alto, CA: Dave Ornelas, Senior VP, Sales Operations
National Sales Executive of the Year
GOLD STEVIE WINNER:
Lennox Industries, Richardson, TX: Mike Hart, VP of Sales - Lennox Residential
SILVER STEVIE WINNERS:
DHL Express Mexico, Mexico City, Mexico: Balam Camacho, Sales for the Financial and Professional Services Division
Kerr Corporation, Orange, CA: Steve Higgins, VP of North American Sales
BRONZE STEVIE WINNERS
NCR Corporation, Duluth, GA: Douglas Henderson, VP North America, Petroleum and Convenience Stores
SurePayroll, Inc., Glenview, IL: Jason Copeland, Director of Retail and Channel Sales
Sales Director of the Year
GOLD STEVIE WINNER:
RBS Citizens, Providence, RI: Daniel K. Fitzpatrick, Mid-Atlantic Regional Executive
Sales Manager of the Year
GOLD STEVIE WINNER:
Hager Fox Heating & Air Conditioning Co., Lansing, MI: Matthew D. Anderson, Sales & Marketing Manager
SILVER STEVIE WINNER:
Bell Canada, Montreal, QC, Canada: Kelly Houston, Corporate Sales Manager, Southern Alberta
BRONZE STEVIE WINNER:
Sales Partnerships, Inc., Westminster, CO: Mike Sosbe, Sales Team Lead
Sales Operations Professional of the Year
GOLD STEVIE WINNER:
SalesStaff LLC, Houston, TX: Bryan Brorsen, President /COO
SILVER STEVIE WINNER:
Parata Systems, Durham, NC: Andrea Overfield, Director of Sales Operations
BRONZE STEVIE WINNERS:
Marsh U.S. Consumer, Urbandale, IA: Eddie Lust, Mercer Consumer
Richardson, Philadelphia, PA: Michael Rogan, Director of Sales Operations
Wyndham Vacation Ownership, Orlando, FL: Nichole Hegge, Manager, Administrative Operations
Sales Training or Education Professional of the Year
GOLD STEVIE WINNER:
DHL Global Forwarding, Bonn, Germany: Cigdem Wondergem, Global Head of Sales Training
Sales Representative of the Year
GOLD STEVIE WINNER:
SurePayroll, Inc., Glenview, IL: Roger Zhang, Sales Representative
SILVER STEVIE WINNERS:
Hager Fox Heating & Air Conditioning Co., Lansing, MI: Joseph Kinney, Comfort Consultant
Trifecta Communications, Moore, OK: Aleta Wheelbarger, Sales Representative
Wyndham Vacation Ownership, Orlando, FL: Vicky Roberts, In-House Sales Representative
BRONZE STEVIE WINNERS:
En Pointe Technologies, Los Angeles, CA: Jeremy Haskovec, Account Executive
PJ Care Ltd, Milton Keynes, United Kingdom: Angie Russell, Business Relationship Manager
Wyndham Vacation Ownership, Orlando, FL: Mason Gangel, Front Line Sales Representative
Global Sales Team of the Year
GOLD STEVIE WINNER:
Marriott Vacation Club, Orlando, FL
National Sales Team of the Year
GOLD STEVIE WINNER:
SoftPro, Raleigh, NC
SILVER STEVIE WINNERS:
Extra Space Storage, Salt Lake City, UT: Extra Space Storage National Sales Center Team
Lennox Industries, Richardson, TX: Lennox Industries Residential Sales Team
Sofica Group JSC, Sofia, Bulgaria
BRONZE STEVIE WINNERS:
Actiontec Electronics, Sunnyvale, CA
Marriott Vacation Club, Orlando, FL
Ormco Corporation, Orange, CA
Government Sales Team of the Year
GOLD STEVIE WINNER:
Carahsoft Technology Corp., Reston, VA
Field Sales Team of the Year
GOLD STEVIE WINNER:
RBS Citizens, Providence, RI: Eastern Pennsylvania Commercial Banking Team
SILVER STEVIE WINNER:
General Cable Corp., Highland Heights, KY: General Cable's Eastern Region Sales Team
BRONZE STEVIE WINNERS:
Sales Partnerships, Inc., Westminster, CO: Sales Partnerships, Inc. Field Sales Team
Wyndham Vacation Ownership, Orlando, FL: Branson Super Team
Telesales Team of the Year
GOLD STEVIE WINNER:
Blinds.com, Houston, TX
SILVER STEVIE WINNER:
Revana, Tempe, AZ
BRONZE STEVIE WINNERS:
Akbank, Istanbul, Turkey
Sofica Group JSC, Sofia, Bulgaria
SurePayroll, Inc., Glenview, IL
VerticalResponse, San Francisco, CA
Online Sales Team of the Year
GOLD STEVIE WINNER:
Parlant Technology, Provo, UT
SILVER STEVIE WINNERS:
Comcast, Philadelphia, PA
Revana, Tempe, AZ: Sales Team for Google
BRONZE STEVIE WINNER:
Sales Intellect Company, Chennai, India: Sales Intellect’s Sales Intelligence™ Online Sales Team
Sales Support Team of the Year
GOLD STEVIE WINNER:
Delta Air Lines, Atlanta, GA: Delta Air Lines Sales Help Team
BRONZE STEVIE WINNER:
Family Heritage Life Insurance Company of America, Broadview Heights, OH
Sales Operations Team of the Year
GOLD STEVIE WINNER:
AMD, Sunnyvale, CA
SILVER STEVIE WINNER:
Marriott Vacation Club, Orlando, FL
BRONZE STEVIE WINNERS:
Global Warranty Group, St. James, NY
PrimePay, West Chester, PA: PrimePay Sales Operations Team
Sales Management Team of the Year
GOLD STEVIE WINNER:
PrimePay, West Chester, PA
Sales Turnaround of the Year
GOLD STEVIE WINNER:
DHL International Nigeria Limited. Lagos, Nigeria: DHL Nigeria - From Good to Great
SILVER STEVIE WINNERS:
Marsh U.S. Consumer, Urbandale, IA: Sales Department, Marsh Mercer Voluntary Benefits
SoftPro, Raleigh, NC: SoftPro Exceeds Sales Goals by 130%
BRONZE STEVIE WINNERS:
Adobe Systems Incorporated, San Jose, CA: Adobe Strategic Accounts, North America
DHL Express Mexico, Mexico City, Mexico: International Logistics Solution for Bajío Mexico
Sales Growth Achievement of the Year
GOLD STEVIE WINNER:
PostNet, Denver, CO: 2013 Sales are 300% of 2011
SILVER STEVIE WINNERS:
Extra Space Storage, Salt Lake City, UT: Extra Space Storage's National Sales Center Growth
SoftPro, Raleigh, NC: SoftPro Exceeds Sales Goals by 130%
ZoomInfo, Waltham, MA: ZoomInfo grows sales through a consultative approach
BRONZE STEVIE WINNERS:
Actiontec Electronics, Sunnyvale, CA: Actiontec, the David of Telecommunications
HUB International- Business Development Team, Westmont, IL: HUB International- Business Development Team
Marsh U.S. Consumer, Urbandale, IA: Sales Department, Marsh Mercer Voluntary Benefits
Parlant Technology, Provo, UT: ParentLink makes a splash in 2013
PrimePay, West Chester, PA: PrimePay Sales Productivity Growth
Best Use of Technology in Sales
GOLD STEVIE WINNER:
Varsity Spirit, Memphis, TN: Varsity Spirit - Varsity Spirit 'Bringing It On' with Salesforce.com
SILVER STEVIE WINNERS:
CLEARLINK, Salt Lake City, UT: CLEARLINK Technology
Extreme Networks, Salem, NH: Extreme Networks Enhances Sales Strategy with Social and Collaboration Technologies
Lennox Industries, Richardson, TX: Lennox Industries - Salesforce.com
BRONZE STEVIE WINNERS:
MaintenanceNet, Inc., Carlsbad, CA: MaintenanceNet Campaign Management Technology Empowers Sales Channel for Leading Global Distributor
Richardson, Philadelphia, PA: Richardson improves sales operations using SAVO Sales Content Pro
Unilever Turkiye, Istanbul, Turkey: Magnum Pink & Black
Wyndham Vacation Ownership, Orlando, FL: WVO's Mobile Technology Initiative
Demand Generation Program of the Year
GOLD STEVIE WINNER:
Richardson, Philadelphia, PA: Selling with Insights
SILVER STEVIE WINNER:
Marketo, San Mateo, CA: Marketo Delivers State of the Art Virtual Events Powered by the Marketing Nation
BRONZE STEVIE WINNERS:
Marsh U.S. Consumer, Urbandale, IA: Free Kit Delivery Long-Term Care Mailing
General Cable Corp., Highland Heights, KY: General Cable's Demand Generation Program
ZoomInfo, Waltham, MA: ZoomInfo uses its own tool to improve trade show ROI.
Outbound Marketing Program of the Year
GOLD STEVIE WINNER:
Bluebeam Software, Pasadena, CA: Collaborate Anywhere with Bluebeam Revu
SILVER STEVIE WINNERS:
Aditya Birla Minacs, Moncton, NB Canada: Multi-Channel Campaign Raises Funds for Pediatric Cancer Research
Outsell, LLC, Minneapolis, MN & Saatchi & Saatchi, New York, NY: 2013 Toyota RAV4 Launch Campaign
BRONZE STEVIE WINNERS:
Discover Financial Services, Riverwoods, IL: Discover Cashback CheckingSM launch
Marsh U.S. Consumer, Urbandale, IA: Special Enrollment Opportunity
Turk Ekonomi Bankasi, Istanbul, Turkey: TEB Outbound Marketing Program
Wyndham Vacation Ownership, Orlando, FL: Accelerate into the Fast Lane Sweepstakes
Inbound Marketing Program of the Year
GOLD STEVIE WINNER:
RBS Citizens, Providence, RI: RBS Citizens M and A Thought Leadership Pipeline Development Program
SILVER STEVIE WINNER:
Marsh U.S. Consumer, Urbandale, IA: Replacement Coverage Campaign
BRONZE STEVIE WINNERS:
Marsh U.S. Consumer, Urbandale, IA: Term Life Decision Pending Package
Turk Ekonomi Bankasi, Istanbul, Turkey: TEB Inbound Marketing Program
Sales Process of the Year
GOLD STEVIE WINNER:
Lennox Industries, Richardson, TX: Lennox Industries Sales Process
SILVER STEVIE WINNER:
Florida Blue, BlueDirect Sales Center, Jacksonville, FL: BlueDirect Sales Center gears up to be our customer’s Health Solutions Provider
BRONZE STEVIE WINNER:
Gallagher Heath, London, United Kingdom: Gallagher Heath Sales Process Focuses on Identifiable Outcomes
Sales Training or Coaching Program of the Year - Business Services Industries
GOLD STEVIE WINNER:
Strategy to Revenue, Buckinghamshire, United Kingdom: DHL Global Forwarding - Quest for Sales Excellence
SILVER STEVIE WINNERS:
Adobe Systems, San Jose, CA: Adobe Transitions Training Programs from In-Person to Virtual
Forrest Performance Group, Fort Worth, TX: Forrest PG's Sales Coaching Training Program
Premier Care in Bathing, South Daytona, FL: Consultative Direct Selling at Premier Care in Bathing
BRONZE STEVIE WINNERS:
Gallagher Heath, London, United Kingdom: Becoming a Sales-Oriented Culture
LocumTenens.com, Alpharetta, GA: LocumTenens.com Sales Training Program Builds a Solid Foundation
PharMerica, Louisville, KY: Training Moves the Needle for Organic Growth
WellPoint, Indianapolis, IN: Reinforcing Foundational Selling Skills in the Compass New Hire Program
Sales Training or Coaching Program of the Year - All Other Industries
GOLD STEVIE WINNER:
Marriott Vacation Club, Orlando, FL: Marriott Vacation Club - Timeshare Sales - Ugh! How do you successfully train timeshare sales executives?
SILVER STEVIE WINNER:
Bluebeam Software, Pasadena, CA: The Bluebeam Crash Course
BRONZE STEVIE WINNERS:
Florida Blue, BlueDirect Sales Center, Jacksonville, FL: BlueDirect Sales raised the bar to increase performance with training improvements!
SurePayroll, Inc., Glenview, IL: SurePayroll Sales Training Program
Wyndham Vacation Ownership, Orlando, FL: WVO's MTI Training
Sales Meeting of the Year
GOLD STEVIE WINNER:
Foundation Financial Group, Jacksonville, FL: Foundation Financial Group Maximizes Synergy via Managing By Appreciation at Expo 2012
SILVER STEVIE WINNER:
Hager Fox Heating & Air Conditioning Co., Lansing, MI: Hager Fox Heating & Air Conditioning Co.'s Weekly Sales Meetings
BRONZE STEVIE WINNER:
Toshiba America Business Solutions, Inc., Irvine, CA: Toshiba’s 2013 Sales Conference Draws Record Attendance
Award for Innovation in Sales
GOLD STEVIE WINNER:
Shutterstock, Inc., New York, NY
SILVER STEVIE WINNER:
Florida Blue, BlueDirect Sales Center, Jacksonville, FL
BRONZE STEVIE WINNERS:
Unilever Turkiye, Istanbul, Turkey: Magnum Pink & Black
Legal Resources, Virginia Beach, VA
SALES DEPARTMENT CATEGORIES
Sales Department of the Year - Computer Software
GOLD STEVIE WINNER:
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX: PetRays Veterinary Telemedicine Consultants
SILVER STEVIE WINNER:
SoftPro, Raleigh, NC: SoftPro Exceeds Sales Goals by 130%
BRONZE STEVIE WINNER:
ZoomInfo, Waltham, MA: ZoomInfo sales team improves numbers despite stormy obstacles
Sales Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE WINNER:
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX: PetRays Veterinary Telemedicine Consultants
Sales Department of the Year - Telecommunications
GOLD STEVIE WINNER:
Stage 2 Networks, New York, NY: Stage 2 Networks
BRONZE STEVIE WINNER:
Actiontec Electronics, Sunnyvale, CA: Actiontec, the Surprise Leader in Telecommunications
Sales Department of the Year – All Other Industries
GOLD STEVIE WINNER:
Lennox Industries, Richardson, TX: Lennox Industries Residential Sales Team
SILVER STEVIE WINNER:
Marriott Vacation Club, Orlando, FL: Marriott Vacation Club - How can a focused team of sales professionals survive the yo-yo effect of the economy?
BRONZE STEVIE WINNERS:
Elephant Insurance, Glen Allen, VA: Elephant Insurance Achieves Greatness
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX: PetRays Veterinary Telemedicine Consultants
ProtectCell, Novi, MI: ProtectCELL Sales Department Put Focus on Customers to Achieve Success
CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES
Front-Line Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE WINNER:
MetLife Alico Life Insurance K.K., Osaka, Japan: Shozo Shimizu, Consultant
BRONZE STEVIE WINNER:
TradeKing Group, Inc., Fort Lauderdale, FL: A Handshake Delivered for Service Excellence
Front-Line Customer Service Professional of the Year - Technology Industries
GOLD STEVIE WINNER:
dinCloud, Los Angeles, CA: Kashif Rasheed, Operations Manager, Global Service Desk
SILVER STEVIE WINNER:
Telogis Inc., Aliso Viejo, CA: Jayme Garrison, Technical Support Engineer
BRONZE STEVIE WINNERS:
Advanced Solutions, Inc., Louisville, KY: Tylor Zollman, Technical Support Specialist
Telogis Inc., Aliso Viejo, CA: Andrew Johnson, Senior Technical Support Engineer
Verne Global, Falls Church, VA: Jim Hathaway, Director of Customer Service
Front-Line Customer Service Professional of the Year - All Other Industries
GOLD STEVIE WINNER:
Delta Air Lines, Atlanta, GA: Rachel Bible, Dallas/Ft. Worth Customer Engagement Specialist
SILVER STEVIE WINNERS:
Delta Air Lines, Atlanta, GA: Brent Starr, Salt Lake City Customer Engagement Specialist
VIZIO, Inc., Irvine, CA: Troy Saunders
BRONZE STEVIE WINNERS:
AllClear ID, Austin, TX: Aaron Moreno AllClear ID Investigator
Delta Air Lines, Atlanta, GA: Char Roth, Iron Range Customer Engagement Specialist
Delta Air Lines, Atlanta, GA: Nancy Rackley, Cincinnati Customer Engagement Supervisor
Back-Office Customer Service Professional of the Year
GOLD STEVIE WINNER:
DHL Express, Beirut, Lebanon: Mazen Hammoud, Customer Service Back-Office Professional
SILVER STEVIE WINNERS:
FedEx TechConnect, Memphis, TN: Lolitha Noel
VIZIO, Inc., Irvine, CA: Leah Rebar Anderson
BRONZE STEVIE WINNERS:
Delta Air Lines, Atlanta, GA: Gwen Hugelen, MSP Automation Team
DHL Express Peru, Callao, Peru: Jose Bayona, CS Advisor
DHL Express, Tempe, AZ: Travis Pfeiff
Wells Fargo Bank - Treasury Management Client Services, El Monte, CA: Matthew Hix, Treasury Services Associate
Young Customer Service Professional of the Year
GOLD STEVIE WINNER:
Listen Up Espanol, Portland, ME: Julio Ortega, Agent of Quality
SILVER STEVIE WINNERS:
AllClear ID, Austin, TX: Candelario Herrera, AllClear ID Supervisor
FreshBooks, Toronto, ON, Canada: Taylor Battista, Senior Support Specialist
BRONZE STEVIE WINNERS:
Advanced Solutions, Inc., Louisville, KY: Tylor Zollman, Technical Support Specialist
IDentity Theft 911, Scottsdale, AZ: Stephen Isaacs, Fraud Investigator
VIZIO, Inc., Irvine, CA: Lissa Maddy Hayes
Customer Service Manager of the Year
GOLD STEVIE WINNER:
FreshBooks, Toronto, ON, Canada: Steve Bujouves, Senior Manager of the FreshBooks Support Team
SILVER STEVIE WINNERS:
DHL Express International (Thailand) Limited, Bangkok, Thailand: Pimprapa Rawephatsopon, Customer Service Manager
Paycor, Cincinnati, OH: Donna Iames, Senior Manager, Client Service
Safelite AutoGlass, Columbus, OH: Bobby Jones, Manager
BRONZE STEVIE WINNERS:
Ask.com, Oakland, CA: Eric McKirdy, Manager of Global Customer Care
Bluegreen Vacations, Indianapolis, IN: Alicia Sweatt, Director of Customer Care
Search Influence, New Orleans, LA: Paula Keller, Director of Account Management
SurePayroll, Inc., Glenview, IL: Jamal Ayyad, VP-Service Delivery
VIZIO, Inc., Irvine, CA: Ryan Aspleaf
Customer Service Leader of the Year
GOLD STEVIE WINNER:
DHL Express Saudi Arabia, Al Khobar, Kingdom of Saudi Arabia: Ziad Ziadeh, National Customer Service Director
SILVER STEVIE WINNER:
VIZIO, Inc., Irvine, CA: RJ Riemer, Director of Training and Process Improvement
BRONZE STEVIE WINNERS:
Baptist Memorial Health Care Corporation, Memphis, TN: Stephanie Clark, System Director - Customer Experience
PrimePay, West Chester, PA: Kim Cushing, Director of Client Onboarding
Contact Center Professional of the Year - Business Services Industries
GOLD STEVIE WINNER:
Sitel, Nashville, TN: Amber Benzee, RGA/New Account Setup Specialist
BRONZE STEVIE WINNER:
Sales Intellect Company, Chennai, India: Jacob Samson, Director, Sales and Customer Service
Contact Center Professional of the Year - Computer Services Industry
GOLD STEVIE WINNER:
iWowWe, Conroe, TX: Brigitta Malics, Sales & Service Agent
SILVER STEVIE WINNER:
Parlant Technology, Provo, UT: Philip Muth, Regional Manager
BRONZE STEVIE WINNER:
iWowWe, Conroe, TX: Marcus Dangerfield
Contact Center Professional of the Year - Transportation Industry
GOLD STEVIE WINNER:
DHL Express Mexico, Mexico City, Mexico: Daniel Guillermo López, Key Account Desk Advisor (Government Division)
SILVER STEVIE WINNER:
LeanLogistics, Holland, MI: Joycelin Denstone, Customer Support Manager
BRONZE STEVIE WINNERS:
Delta Air Lines, Atlanta, GA: Trevor Palmer, Sales Associate
FedEx TechConnect, Memphis, TN: Lolitha Noel, Administrator, Managed Email Service
Contact Center Professional of the Year - All Other Industries
GOLD STEVIE WINNER:
Wyndham Vacation Ownership, Orlando, FL: Melanie Dillenburg, Contact Center Representative
SILVER STEVIE WINNERS:
MasterCard WorldWide, O'Fallon, MO: Sean Williams, Senior Specialist, Customer Operations Support
USANA Health Sciences, Salt Lake City, UT: Annette Frehner, VIP Team Member
BRONZE STEVIE WINNERS:
Best Western International, Phoenix, AZ: Sheryl Klarer
Men In Kilts, Vancouver, BC Canada: Amy Wasney, Contact Centre Manager
VIZIO, Inc., Irvine, CA: Larry Cale
Contact Center Manager of the Year
GOLD STEVIE WINNER:
Delta Air Lines, Atlanta, GA: Cathy Boyd, Manager, Sales Support Center Training and Communications Team
SILVER STEVIE WINNER:
Vodafone Turkey, Istanbul, Turkey: Hakan Celik, Customer Services and Online Services Director
BRONZE STEVIE WINNERS:
DHL Express, Tempe, AZ: Esteban Garcia, Call Center Manager
Sitel, Nashville, TN: Lavell Williams, Operations Manager
VIZIO, Inc., Irvine, CA: JB Pettiecord, Contact Center Operations Manager
Contact Center Leader of the Year
GOLD STEVIE WINNER:
CGS, New York, NY: Tom Walsh, Executive Director
SILVER STEVIE WINNERS:
Assurant Solutions, Atlanta, GA : Jimmy Griffith, Director of Contact Center Operations
Avea Iletisim Hizmetleri A.S., Istanbul, Turkey: Orçun Onat, Chief Customer Officer
Sitel, Nashville, TN: Linda Chambliss, Site Director
BRONZE STEVIE WINNERS:
CSS Corp, Chennai, India: Purnima Menon, Chief Marketing Officer
Pacific Life, Newport Beach, CA: Frank Boynton, AVP of Operations Service Solutions
VIZIO, Inc., Irvine, CA: Scott Patten, Vice President
Wyndham Vacation Ownership, Orlando, FL: Mark Johnson, Senior Vice President, Wyndham Consumer Finance
CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES
Customer Service Team of the Year – Recovery Situation
GOLD STEVIE WINNER:
Sundance Vacations, Wilkes-Barre, PA: Sundance Vacations Client Resolution Team
SILVER STEVIE WINNERS:
Delta Air Lines, Atlanta, GA: Delta Air Lines Customer Care - Ascension Island
DHL Express, Cairo, Egypt: DHL Express Egypt Customer Service Team
BRONZE STEVIE WINNERS:
Code42, Minneapolis, MN: Code42 Customer Champion Service Team - Recovery Situation
John Hancock Signature Services, Boston, MA: Support Staff
Marsh U.S. Consumer, Urbandale, IA: Marsh U.S. Consumer Life & Health Call Center
Property Insight, Santa Ana, CA: Client Services Team
Wheels, Inc., Des Plaines, IL: Wheels Executive Security Council
Customer Service Complaints Team of the Year - Banking, Financial Services & Insurance Industries
GOLD STEVIE WINNER:
Akbank, Istanbul, Turkey: Akbank Customer Complaints Management Division
SILVER STEVIE WINNER:
Trupanion, Seattle, WA: Trupanion's Retention Team
BRONZE STEVIE WINNER:
Experian, Costa Mesa, CA: CRG - Customer Service Complaints Team
Customer Service Complaints Team of the Year - Hospitality, Leisure & Transportation Industries
GOLD STEVIE WINNER:
DHL Express, Beirut, Lebanon: DHL Express Lebanon, Customer Service Complaints Team
SILVER STEVIE WINNER:
Delta Air Lines, Atlanta, GA: Delta Customer Care
BRONZE STEVIE WINNERS:
Bluegreen Vacations, Indianapolis, IN: Bluegreen Vacations, Complaints Customer Service Team
Sundance Vacations, Wilkes-Barre, PA: Sundance Vacations New Client Services Team
Customer Service Complaints Team of the Year - All Other Industries
GOLD STEVIE WINNER:
VIZIO, Inc., Irvine, CA: VIZIO Executive Resolution Team
SILVER STEVIE WINNERS:
Competence Call Center, Vienna, Austria: Samsung & CCC Team
Vivint, Inc., Provo, UT: Vivint Customer Service Complaints Team
BRONZE STEVIE WINNERS:
Acquia, Andover, MA: Acquia's Customer Service Team
Broadview Networks, Rye Brook, NY: Broadview Networks' Repair Team
Cars.com, Chicago, IL: Cars.com Customer Service Fraud Prevention Team
Dubai Municipality, Dubai, United Arab Emirates: Dubai Municipality Customer Service Complaints Team
Front-Line Customer Service Team of the Year - Business Services Industries
GOLD STEVIE WINNER:
FreshBooks, Toronto, ON, Canada: FreshBooks’ Frontline Support Team
SILVER STEVIE WINNER:
InfoCision Management Corporation, Akron, OH: InfoCision Brand Ambassadors
BRONZE STEVIE WINNERS:
Background Investigation Bureau, Huntersville, NC
Cars.com, Chicago, IL: Cars.com Customer Service Account Management Team
Front-Line Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE WINNER:
John Hancock Financial Services, Boston, MA: John Hancock Personal Financial Services
SILVER STEVIE WINNER:
MasterCard WorldWide, O'Fallon, MO: MasterCard SecureCode Team
BRONZE STEVIE WINNERS:
Akbank, Istanbul, Turkey: Akbank Affluent Remote Center
Legal Resources, Virginia Beach, VA: Legal Resources Member Services Department
Mercury Payment Systems, Durango, CO: Mercury Payment System's Front-Line Customer Service Team
Front-Line Customer Service Team of the Year - Other Service Industries
GOLD STEVIE WINNER:
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX: PetRays Front Line Customer Service Team
SILVER STEVIE WINNERS:
Access One Inc, Chicago, IL: Customer Care Team
EMKAY, Itasca, IL: EMKAY's Front-Line Team
Flipkart Internet Private Limited, Bangalore, India
BRONZE STEVIE WINNERS:
Dogus Planet, Istanbul, Turkey: Dogus Planet's n-11 Front Line Customer Service Team
SpareFoot, Austin, TX: SpareFoot's Amazing Customer Experience Team
United States Equestrian Federation, Lexington, KY : USEF's Customer Care Team
Wyndham Vacation Ownership, Orlando, FL: Wyndham Vacation Ownership's Owner Care Team
Front-Line Customer Service Team of the Year - Technology Industries - Computer Software - Up to 100 Employees
GOLD STEVIE WINNER:
Replicon, Redwood City, CA: Replicon Support Team
SILVER STEVIE WINNERS:
Jobvite, Burlingame, CA: Jobvite's Customer Success Team
nFocus Solutions, Austin, TX: nFocus Client Support Team
Rapid7, Boston, MA: Rapid7 Support Team
BRONZE STEVIE WINNERS:
DataCore Software, Fort Lauderdale, FL: DataCore Technical Support
MediaRadar, Inc., New York, NY: MediaRadar's Hands-On Customer Support Team
Offerpop, New York, NY: Offerpop Support Team
SoftPro, Raleigh, NC: SoftPro's Customer Service and Support Team
Front-Line Customer Service Team of the Year - Technology Industries - Computer Software - 100 or More Employees
GOLD STEVIE WINNER:
Box, Inc. Los Altos, CA: Box Technical Support Team
SILVER STEVIE WINNER:
Zendesk, San Francisco, CA: Customer Support Team
BRONZE STEVIE WINNERS:
Achievers, San Francisco, CA: Achievers Services Team
Optimizely, San Francisco, CA: Optimizely's Customer Success Team
Telogis Inc., Aliso Viejo, CA: Telogis Support Team
Front-Line Customer Service Team of the Year - Technology Industries - Computer Hardware & Services, Internet/New Media, and Telecommunications
GOLD STEVIE WINNER:
PLS 3rd Learning, Buffalo, NY: PLS 3rd Learning Support Team
SILVER STEVIE WINNERS:
Broadview Networks, Rye Brook, NY: Broadview Networks' Service Delivery Team
Flowroute LLC, Seattle, WA: Flowroute Front-line Support Team
BRONZE STEVIE WINNERS:
60K Ltd., Sofia, Bulgaria: 60k/Sky Broadband Team
IntelePeer, San Mateo, CA: IntelePeer's Customer Service Team
QLess, Pasadena, CA: QLess Customer Support Team
Front-Line Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
EMKAY, Itasca, IL: EMKAY Front-Line Support Team
SILVER STEVIE WINNERS:
DHL Express El Salvador, San Salvador, El Salvador: Venta en Call Center
U.S. Green Building Council, Washington, DC: USGBC's LEED Support Team
BRONZE STEVIE WINNERS:
CSA Travel Protection, San Diego, CA: CSA Travel Protection-Front-Line Customer Service Team
DHL Express Mexico, Mexico City, Mexico: DHL Express Leads Generation
Monitronics International, Dallas, TX: Monitronics International Alarm Response Center
MSA, Pittsburgh, PA: MSA's Customer Service Center
VIZIO, Inc., Irvine, CA: VIZIO Front-Line Customer Service Team
Back Office Customer Service Team of the Year - Business Services Industries
GOLD STEVIE WINNER:
The Remi Group, Charlotte, NC: The Remi Group's Claims Department
BRONZE STEVIE WINNER:
Accenture BPO Services of BC, Vancouver, BC, Canada: Accenture's Back-Office Team
Back Office Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE WINNER:
Wells Fargo Bank - Treasury Management Client Services, El Monte, CA: Research and Resolution Team, TMCS Wells Fargo Bank
SILVER STEVIE WINNERS:
John Hancock Financial Services, Boston, MA: Shared Services Returned Mail Processing Operations Team
Pacific Life, Newport Beach, CA: Back Office Service Team
BRONZE STEVIE WINNERS:
John Hancock Financial Services, Boston, MA: Reclaim Team
John Hancock Signature Services, Boston, MA: Dealer Service Transition Team
John Hancock Signature Services, Boston, MA: Intermediary Business Partners Support Team
Back Office Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
Cars.com, Chicago, IL: Cars.com Operations Integration Team
SILVER STEVIE WINNERS:
DHL Express Mexico, Mexico City, Mexico: DHL Express International Assistance Bureau (IAB)
Kohl's Department Stores - Credit Division, Menomonee Falls, WI: Kohl's Card Production Team
BRONZE STEVIE WINNERS:
Bluegreen Vacations, Indianapolis, IN: Bluegreen Vacations, Back-Office Customer Service
DHL Express Chile, Santiago, Chile: DHL Express Chile's Trade Express Team
DHL Express Ecuador, Quito, Ecuador: Ecuador DHL Express
VIZIO, Inc., Irvine, CA: VIZIO Back-Office Customer Service Team - VIZIO Project Team
Contact Center of the Year (Up to 100 Seats) - Business Services and Other Service Industries
GOLD STEVIE WINNER:
Extreme Networks, Salem, NH: Extreme Networks Contact Center
SILVER STEVIE WINNER:
The Remi Group, Charlotte, NC: The Remi Group's Contact Service Center
BRONZE STEVIE WINNERS:
Barton Publishing, Brandon, SD: Barton Publishing's Contact Center
DHL Express International (Thailand) Limited, Bangkok, Thailand: DHL Express Thailand Call Center
USANA Health Sciences, Salt Lake City, UT: USANA Contact Center
Contact Center of the Year (Up to 100 Seats) - Financial Services Industries
GOLD STEVIE WINNER:
Philadelphia Insurance Companies, Bala Cynwyd, PA: Philadelphia Insurance Companies Contact Center
SILVER STEVIE WINNER:
SurePayroll, Inc., Glenview, IL: SurePayroll's Contact Center
BRONZE STEVIE WINNERS:
InsureMyTrip, Warwick, RI: InsureMyTrip's Rhode Island Customer Care Center
Pacific Life, Newport Beach, CA: Retirement Solutions Division Call Center
Contact Center of the Year (Up to 100 Seats) - Technology Industries
GOLD STEVIE WINNER:
5LINX, Rochester, NY: 5LINX Contact Center
SILVER STEVIE WINNER:
(mt) Media Temple, Culver City, CA: (mt) Media Temple Contact Center
BRONZE STEVIE WINNERS:
NIC Technologies, Arlington, VA: NIC Technologies' Call Center
SoftPro, Raleigh, NC: SoftPro's Contact Center Team
Contact Center of the Year (Up to 100 Seats) - All Other Industries
GOLD STEVIE WINNER:
CubeSmart, Malvern, PA: CubeSmart Contact Center
SILVER STEVIE WINNER:
DHL Express Ecuador, Quito, Pichincha, Ecuador: DHL Express Ecuador Contact Center
BRONZE STEVIE WINNERS:
AllClear ID, Austin, TX: AllClear ID Contact Center
Monitronics International, Dallas, TX: Alarm Response Center
MSA, Pittsburgh, PA: MSA's Customer Service Center
Contact Center of the Year (Over 100 Seats) - Business Services and Other Service Industries
GOLD STEVIE WINNER:
SolarCity, San Mateo, CA: SolarCity Las Vegas Call Center
SILVER STEVIE WINNERS:
Marriott International, Inc., Bethesda, MD: Marriott Reservation Sales Contact Centers
Stellar, Irving, TX: Stellar Customer Service
BRONZE STEVIE WINNERS:
Corporate Call Center-Highmark, Blue Bell, PA: Highmark Corporate Call Center
LiveAnswer, Miami, FL: LiveAnswer Contact Center
Marriott Vacation Club International, Orlando, FL: Marriott Vacations Worldwide Owner Services
Sundance Vacations, Wilkes-Barre, PA: Sundance Vacations Call Center Team
Contact Center of the Year (Over 100 Seats) - Financial Services Industries
GOLD STEVIE WINNER:
Akbank, Istanbul, Turkey: Akbank Call Center
SILVER STEVIE WINNERS:
All Web Leads, Austin, TX: All Web Leads Virtual Call Center Success
Trupanion, Seattle, WA: Trupanion's Seattle Contact Center
BRONZE STEVIE WINNERS:
Experian, Costa Mesa, CA: freecreditscore.com's Contact Center
John Hancock Financial Services, Boston, MA: Shared Services Call Center
Turk Economy Bank, Istanbul, Turkey: TEB Contact Center
Contact Center of the Year (Over 100 Seats) - Technology Industries
GOLD STEVIE WINNER:
ExactTarget, Indianapolis, IN: ExactTarget Global Support
SILVER STEVIE WINNER:
GoDaddy.com, Scottsdale, AZ: GoDaddy Contact Center
BRONZE STEVIE WINNER:
Avea Iletisim Hizmetleri A.S., Istanbul, Turkey: Avea Customer Care
Contact Center of the Year (Over 100 Seats) - All Other Industries
GOLD STEVIE WINNER:
Kohl's Department Stores - Credit Division, Menomonee Falls, WI: The Kohl's Charge Contact Center
SILVER STEVIE WINNERS:
Delta Air Lines, Atlanta, GA: Delta Air Lines, Inc. Reservation Sales and Customer Care Division
Fab, New York, NY: Fab Customer Service
SolarCity, San Mateo, CA: SolarCity Las Vegas Call Center
BRONZE STEVIE WINNERS:
DHL Express, Tempe, AZ DHL Express Customer Contact Department
Enterprise Fleet Management, St. Louis, MO: National Service Department
Moen, Incorporated, North Olmsted, OH: Moen's Consumer Services Center (CSC)
VIZIO, Inc., Irvine, CA: VIZIO Dakota Dunes
Customer Service Management Team of the Year - Financial Services & Insurance
GOLD STEVIE WINNER:
Merchant Warehouse, Boston, MA
SILVER STEVIE WINNER:
John Hancock Signature Services, Boston, MA
BRONZE STEVIE WINNERS:
Cross Country Home Services, Fort Lauderdale, FL
Experian, Costa Mesa, CA: ECS Leadership Team
Customer Service Management Team of the Year - All Other Industries
GOLD STEVIE WINNER:
FreshBooks, Toronto, ON, Canada: FreshBooks Management Team
SILVER STEVIE WINNERS:
Cars.com, Chicago, IL: Cars.com Account Management Group Management Team
(mt) Media Temple, Culver City, CA: (mt) Media Temple, Customer Service Management Team
BRONZE STEVIE WINNERS:
Best Western International, Phoenix, AZ: Best Western Rewards Leadership Team
DHL Express, Dubai, United Arab Emirates: DHL Express, UAE Customer Service Management Team
Property Insight, Santa Ana, CA: Client Services Team
VIZIO, Inc., Irvine, CA: VIZIO Customer Service Management Team - Dakota Dunes Leadership Team
Customer Service Training Team of the Year - Automotive, Transport Equipment & Transportation
GOLD STEVIE WINNER:
EMKAY, Itasca, IL: EMKAY's PASSPORT To A New You
SILVER STEVIE WINNER:
DHL Express SSA (Sub Saharan Africa), Cape Town, South Africa: SSA Training Team
BRONZE STEVIE WINNERS:
ARI, Mount Laurel, NJ: ARI Call Center Training Team
EMKAY, Itasca, IL: EMKAY COMPASS
Customer Service Training Team of the Year - Financial Services & Insurance
GOLD STEVIE WINNER:
Cross Country Home Services, Fort Lauderdale, FL : CCHS gets training in G.E.A.R with innovative on the job learning
SILVER STEVIE WINNER:
Ally Financial, Detroit, MI: Ally Bank 2013 Customer Service or Call Center Training Practice
BRONZE STEVIE WINNERS:
CSA Travel Protection, San Diego, CA: CSA Travel Protection-Claims and Customer Service Training Team
John Hancock Financial Services, Boston, MA: Shared Services Training & Development
Customer Service Training Team of the Year - All Other Industries
GOLD STEVIE WINNER:
CubeSmart, Malvern, PA: CubeSmart: Learning, Living, and Leading Our WOW! Culture
SILVER STEVIE WINNERS:
Bluegreen Vacations, Indianapolis, IN: Customer Service Training Team
Extreme Networks, Salem, NH: Taking Customer Service to the Next Level with the Extreme Networks University Program
FreshBooks, Toronto, ON, Canada: FreshBooks' Fantastic Training Team of One
BRONZE STEVIE WINNERS:
Cars.com, Chicago, IL: Cars.com Customer Service Training Team
GetResponse, Wilmington, DE : GetResponse Training Team
OptumRx, Irvine, CA: OptumRx Learning Services Training Team
VIZIO, Inc., Irvine, CA: VIZIO Customer Service Training Team
CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES
e-Commerce Customer Service Award
GOLD STEVIE WINNER:
Delta Air Lines, Atlanta, GA: Delta Air Lines, Inc. Reservations Twitter (Social Media) Team
SILVER STEVIE WINNERS:
1-800-Flowers.com Inc., Carle Place, NY: 1-800-Flowers.com 100% Smile Guarantee Customer Service Ideology
Vivint, Inc., Provo, UT: Vivint Customer Service
BRONZE STEVIE WINNERS:
Dogus Planet, Istanbul, Turkey: Dogus Planet's n-11 e-Commerce Customer Service Wows Turkey
John Hancock Signature Services, Boston, MA: Do it Yourself Password Reset
LiveAnswer, Miami, FL: LiveAnswer - Customer service like no other
VIZIO, Inc., Irvine, CA: VIZIO e-Commerce Customer Service - support.vizio.com
Vodafone Turkey, Istanbul, Turkey: 'Vodafone Forum'
Best Use of Technology in Customer Service - Banking
GOLD STEVIE WINNER:
Turkish Economy Bank, Istanbul, Turkey TEB SME TV
SILVER STEVIE WINNER:
Ally Financial, Detroit, MI: Ally Bank 2013 Security Enhancements
BRONZE STEVIE WINNERS:
Garanti Bank, Istanbul, Turkey Garanti Bank - Alo Garanti - Call Steering
Turkish Economy Bank, Istanbul, Turkey Best Use of Technology in Customer Service
Turkish Economy Bank, Istanbul, Turkey Gold & Diamond Debit System
Best Use of Technology in Customer Service - Business Services & Diversified Services
GOLD STEVIE WINNER:
LiveWatch Security LLC, St. Mary's, KS: LiveWatch Security is 50% More Efficient in 2013
SILVER STEVIE WINNERS:
Cactus Communications, Mumbai, India: Cactus' intuitive customer feedback collection and management systems
GetResponse, Wilmington, DE: GetResponse Customer Success Team - Video Tutorials For GetResponse Customers
BRONZE STEVIE WINNERS:
LiveAnswer, Miami, FL: LiveAnswer - Customer service like no other
Marcaria.com International Inc., Miami, FL: Marcaria.com
Sales Intellect Company, Chennai, TN India: Sales Intellect Company's Sales Intelligence™ using Big Data for Customer Service
Best Use of Technology in Customer Service - Computer Services
GOLD STEVIE WINNER:
Nextdoor, San Francisco, CA: Nextdoor - The Social 'Nextdoor' Neighbor
SILVER STEVIE WINNERS:
iWowWe, Conroe, TX: Via technology iWowWe's support center is truly delivering "Wow"
Rackspace Hosting, San Antonio, TX: Rackspace Community Forum Provides Support that Reaches Beyond Customers
BRONZE STEVIE WINNERS:
Collipsis Web Solutions, Broken Arrow, OK: Instant Customer Service One Click Away!
GoDaddy.com, Scottsdale, AZ: GoDaddy: Best Use of Technology in Customer Service
Nuance Communications, Burlington, MA: Coca-Cola and Nuance's Nina
Parlant Technology, Provo, UT: A solution for any time any where
Best Use of Technology in Customer Service - Computer Software
GOLD STEVIE WINNER:
Guidebook, San Francisco, CA: Guidebook Customer Success: Technology Means Happiness
SILVER STEVIE WINNERS:
Fleetmatics, Boston, MA: Integrating Two Major Customer Service Organizations - Handling 20,000+ customers with CARE
FreshBooks, Toronto, ON, Canada: Activity Tracker - Delving into the unknown (dun dun dun!)
BRONZE STEVIE WINNERS:
Achievers, San Francisco, CA: Achievers Member Experience Team Committed to Member Happiness
Informatica Corporation, Redwood City, CA: Making Self-Service and Consumption of Non-Linear Technical Knowledge Easier for Customers
Mozy Corporation, Seattle, WA: Legendary Mozy Support
Silkroad, Chicago, IL: Silkroad's Knowledge Base: Bringing 24/7 Self-Service to Customer Service
Best Use of Technology in Customer Service - Financial Services & Insurance
GOLD STEVIE WINNER:
Vestmark, Wakefield, MA: Vestmark's Cloud-Based Workflow and Collaboration Solution
SILVER STEVIE WINNERS:
PaySimple, Denver, CO: PaySimple -Technology Makes Life Easier
Putnam Investments, Boston, MA: Putnam Investment's Use of Technology in Customer Service
BRONZE STEVIE WINNERS:
Consumer Priority Service, Brooklyn, NY: Consumer Priority Service - Innovating the Warranty Industry
John Hancock Signature Services, Boston, MA: Consenting for E-Delivery
John Hancock Signature Services, Boston, MA: Transition to paperless
Best Use of Technology in Customer Service - Telecommunications
GOLD STEVIE WINNER:
Globe Telecom, Taguig City, Philippines: Talk2Globe: Innovating Social Customer Care
SILVER STEVIE WINNERS:
Oi, Rio de Janeiro, Rio de Janeiro, Brazil: IVR Inteligente - Reduzindo custo de call center aumentando a satisfação do cliente
Vodafone Turkey, Istanbul, Turkey: Vodafone Turkey's Customer Service - 'Agile and Able'
BRONZE STEVIE WINNERS:
Aspect Software, Phoenix, AZ: Red Roof Empowers Agents and Revamps Its Contact Centers with Aspect
B2X Care Solutions, Munich, Germany: B2X Technology in Customer Service
TTNET, Istanbul, Turkey: TTNET Medyanet System
TTNET, Istanbul, Turkey: TTNET Service Excellence Program (SEP)
Best Use of Technology in Customer Service - All Other Industries
GOLD STEVIE WINNER:
NorthStar EMS, Tuscaloosa, AL: Saving Lives - The Ultimate Customer Service Experience
SILVER STEVIE WINNERS:
Cars.com, Chicago, IL: Cars.com Quality Assurance & CRM Team
Moen, Incorporated, North Olmsted, OH: Moen's Consumer Services Center (CSC)
Terminix, Memphis, TNTerminix Safeguards Commercial Customers with Bug Free Solutions from Salesforce
BRONZE STEVIE WINNERS:
Bluegreen Vacations, Indianapolis, IN: Bluegreen Vacations
Board of Certification/Accreditation, Intl, Owings Mills, MD: Customers Come First at BOC
Buildium, Boston, MA: Buildium: Call Center Tech Managed!
Europ Assistance USA, Bethesda, MD: Intelligent Call Routing
Property Insight, Santa Ana, CA: Technology - Changing The Way We Reach Clients
Award for Innovation in Customer Service - Computer Industries
GOLD STEVIE WINNER:
GetResponse, Wilmington, DE : GetResponse Customer Success Team - Video Tutorials For GetResponse Customers
SILVER STEVIE WINNER:
Informatica Corporation, Redwood City, CA: Slashing "Average Days to Problem Resolution" by 25 Percent... in One Swoop
BRONZE STEVIE WINNER:
Experian Data Breach Resolution, Costa Mesa, CA: Experian's Data Breach Resolution Call Center - Customer Service Innovations
Award for Innovation in Customer Service - Financial Services Industries
GOLD STEVIE WINNER:
Nuance Communications, Burlington, MA: Barclays and Nuance Voice Biometrics
SILVER STEVIE WINNERS:
Ally Financial, Detroit, MI: Ally Bank Straight Talk Product Guides
Nuance Communications, Burlington, MA: USAA and Nuance's Nina
Turkish Economy Bank, Istanbul, Turkey: TEB Family Academy
BRONZE STEVIE WINNERS:
CFS2, Tulsa, OK: Innovation - Client Services
Garanti Bank, Istanbul, Turkey: Garanti Bank - Alo Garanti - Call Steering
Putnam Investments, Boston, MA: Putnam Investment's Customer Service Innovations
TradeKing Group, Inc., Fort Lauderdale, FL: A Merger Is No Time for Your Customer Service Team to Be Socially Awkward
Turkish Economy Bank, Istanbul, Turkey: New Golden Age
Turkish Economy Bank, Istanbul, Turkey: TEB Start-up Business Banking
Award for Innovation in Customer Service - Other Service Industries
GOLD STEVIE WINNER:
FedEx TechConnect, Memphis, TN: FedEx TechConnect's Customer Service Innovations
SILVER STEVIE WINNERS:
DHL Global Forwarding, Miami, FL: DHL Global Forwarding U.S. Customer Complaint Handling Initiative
Extreme Networks, Salem, NH: Extreme Networks Transforms the Customer Service Experience
Safelite AutoGlass, Columbus, OH: Safelite AutoGlass Mobile Resource Management
Vitacost.com, Boca Raton, FL: Vitacost.com Innovations in Customer Service
BRONZE STEVIE WINNERS:
Sparkcentral, San Francisco, CA: Sparkcentral Reinventing the Customer Service Industry
Wyndham Vacation Ownership, Orlando, FL: Wyndham Vacation Ownership's Directors' Rotation Program
Award for Innovation in Customer Service - Telecommunications Industries
GOLD STEVIE WINNER:
Comcast, Philadelphia, PA: Comcast.com's Evolution of the My Account Experience
SILVER STEVIE WINNERS:
TTNET, Istanbul, Turkey: TTNET Service Excellence Program (SEP)
Vodafone Turkey, Istanbul, Turkey: Vodafone Turkey's 'FB Self-Service'
BRONZE STEVIE WINNERS:
B2X Care Solutions, Munich, Germany: B2X Innovation in Customer Service
Globe Telecom, Philippines: Talk2Globe Social Ecosystem for Efficient and Personalized Service
TTNET, Istanbul, Turkey: TTNET Medyanet System
Award for Innovation in Customer Service - All Other Industries
GOLD STEVIE WINNER:
Office Depot, Inc., Boca Raton, FL: Satisfying Customers through Improved Customer Service Representative Quality
SILVER STEVIE WINNERS:
LiveAnswer, Miami, FL: LiveAnswer - Customer service like no other
Opet, Istanbul, Turkey: Opet's 'Perfection Calls'
Purchasing Power, Atlanta, GA: Increasing Customer Satisfaction One Order At A Time
Stellar, Irving, TX: Stellar - Providing 3-D, life-sized, face-to-face call center services.
BRONZE STEVIE WINNERS:
AllClear ID, Austin, TX: AllClear ID Guarantee
Baptist Memorial Health Care Corporation, Memphis, TN: Customer Service Innovations
DHL Express SSA (Sub Saharan Africa), Cape Town, South Africa: ISPN
DHL Express SSA (Sub Saharan Africa), Cape Town, South Africa: STTT Program
Dr. Ing. h.c. F. Porsche AG, Stuttgart, Germany: Revitalizing the Passion for Performance: Porsche's Keep in Touch Program
VIZIO, Inc., Irvine, CA: Operation May Day
CUSTOMER SERVICE DEPARTMENT CATEGORIES
In each of the 11 competitive, peer-judged Customer Service Department of the Year categories listed below, voting was also opened to the general public for the fifth annual People's Choice Stevie Awards for Favorite Customer Service. More than 430,000 votes were cast in late January and early February.
2014 PEOPLE'S CHOICE STEVIE AWARDS FOR FAVORITE CUSTOMER SERVICE WINNERS:
Airlines, Distribution & Transportation: TATA Motors
Computer Hardware & Services : Constant Contact
Computer Software (100 or More Employees): Jobvite
Computer Software (Up to 100 Employees): CardioVet
Financial Services: Paycor
Healthcare, Pharmaceuticals & Related Industries: PetRays
Hospitality, Leisure & Tourism: Marriott Vacation Club International
Public Services & Education: Salt Lake County
Retail: SquareTrade
Telecommunications: Vonage
All Other Industries: CardioVet
Customer Service Department of the Year – Airlines, Distribution & Transportation
GOLD STEVIE WINNER:
Delta Air Lines, Atlanta, GA
SILVER STEVIE WINNERS:
Bombardier Aerospace, Toronto, ON, Canada: Customer Services and Support, Bombardier Commercial Aircraft
DHL Express Colombia Ltda, Bogota, Columbia
G-Force Shipping, Norwell, MA
BRONZE STEVIE WINNERS:
Enterprise Fleet Management, St. Louis, MO
EMKAY, Itasca, IL
DHL Express Brazil LTDA, São Paulo, Brazil
LeanLogistics, Holland, MI
TATA Motors Ltd, Mumbai, Maharashtra, India
Customer Service Department of the Year – Computer Hardware & Computer Services
GOLD STEVIE WINNER:
Network Alliance, Reston, VA
SILVER STEVIE WINNERS:
AppRiver, Gulf Breeze, FL
Black Box Network Services, Lawrence, PA
(mt) Media Temple, Culver City, CA
BRONZE STEVIE WINNERS:
Constant Contact, Waltham, MA
Datapipe, Jersey City, NJ
Logicworks, New York, NY
LoGO Indiana, Indianapolis, IN: LoGO Indiana / IndyBiz
Customer Service Department of the Year – Computer Software - At Organizations With Up to 100 Employees
GOLD STEVIE WINNER:
ShopKeep POS, New York, NY
SILVER STEVIE WINNERS:
Buildium, Boston, MA
Central Desktop, Pasadena, CA
Guidebook, San Francisco, CA
Haiku Learning, Tucson, AZ
OmniUpdate, Camarillo, CA
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
BRONZE STEVIE WINNERS:
Alloy Software, Nutley, NJ
AVRS, Petaluma, CA
CardioVet, Spring, TX
CSI Enterprises / globalVCard, Bonita Springs, FL
eMaint Enterprises, Marlton, NJ
eZCom Software Inc., Englewood, NJ
FastSpring, Santa Barbara, CA
Kepware Technologies, Portland, ME
LawLogix Group, Inc., Phoenix, AZ
Photodex, Austin, TX
Telogis Inc., Aliso Viejo, CA
Customer Service Department of the Year – Computer Software - At Organizations With 100 or More Employees
GOLD STEVIE WINNER:
Zuora, Inc, Foster City CA
SILVER STEVIE WINNERS:
Bronto Software, Durham, NC
Jobvite, Burlingame, CA
Lyris, Emeryville, CA
Reputation.com, Redwood City, CA
BRONZE STEVIE WINNERS:
Cvent Inc., McLean, VA
iCIMS, Matawan, NJ
Kaspersky Lab, Woburn, MA
Salesforce, San Francisco, CA: Desk.com: WOW Team
Silkroad, Chicago, IL
SoftPro, Raleigh, NC
SYSPRO, Costa Mesa, CA
Thismoment, San Francisco, CA
Customer Service Department of the Year – Financial Services
GOLD STEVIE WINNER:
NYCM Insurance, Edmeston, NY
SILVER STEVIE WINNERS:
CFS2, Tulsa, OK
Jack Henry & Associates, Inc., Monett, MO
Paycor, Cincinnati, OH
BRONZE STEVIE WINNERS:
CSI Enterprises / globalVCard, Bonita Springs, FL
Family Heritage Life Insurance Company of America, Broadview Heights, OH
John Hancock Signature Services, Boston, MA: Contact Center Customer Service Team
John Hancock Signature Services, Boston, MA: JHSS
Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE WINNER:
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
SILVER STEVIE WINNER:
I-Flow, LLC, Lake Forest, CA
BRONZE STEVIE WINNERS:
Doctors.net.uk, Didcot, Oxfordshire, United Kingdom
SecurityMetrics, Orem, UT: SecurityMetrics' HIPAA Compliance Helpers
Customer Service Department of the Year – Hospitality, Leisure & Tourism
GOLD STEVIE WINNER:
Marriott International, Inc., Bethesda, MD: Marriott Intermediary Partner Care
SILVER STEVIE WINNERS:
ACIS Educational Tours, Boston, MA
Great Wolf Resorts Customer Contact Center, Madison, WI
BRONZE STEVIE WINNERS:
60K Ltd., Sofia, Bulgaria: 60K/Thomas Cook
HotelTonight, San Francisco, CA
Marriott Vacation Club International, Orlando, FL
Customer Service Department of the Year – Public Services & Education
GOLD STEVIE WINNER:
Salt Lake County Government, Salt Lake City, UT
SILVER STEVIE WINNER:
Safe2Drive, Jamul, CA
BRONZE STEVIE WINNER:
PublicSchoolWORKS, Inc. Cincinnati, OH
Customer Service Department of the Year – Retail
GOLD STEVIE WINNER:
Blinds.com, Houston, TX
SILVER STEVIE WINNER:
Kohl's Department Stores - Credit Division, Menomonee Falls, WI
BRONZE STEVIE WINNER:
SquareTrade, San Francisco, CA
Customer Service Department of the Year – Telecommunications
GOLD STEVIE WINNER:
Broadview Networks, Rye Brook, NY
SILVER STEVIE WINNERS:
Single Digits, Inc., Manchester, NH
Virtela, Greenwood Village, CO
Vodafone Turkey, Istanbul, Turkey
Vonage, Holmdel, NJ
BRONZE STEVIE WINNERS:
Alteva, Philadelphia, PA
Automated Systems Design, Inc. (ASD), Roswell, GA
Locus Telecommunications, Inc., Fort Lee, NJ
Masergy Communications, Inc., Plano, TX
Phone.com, Newark, NJ
Stage 2 Networks, New York, NY
Customer Service Department of the Year – All Other Industries
GOLD STEVIE WINNER:
CubeSmart, Malvern, PA
SILVER STEVIE WINNERS:
EMKAY, Itasca, IL
Netchex, Mandeville, LA
Shell & Turcas Petrol AS, Istanbul, Turkey: Shell Turkey
Stubhub, San Francisco, CA
Vivint, Inc., Provo, UT
BRONZE STEVIE WINNERS:
AllClear ID, Austin, TX
CardioVet, Spring, TX
CSA Travel Protection, San Diego, CA
Marcaria.com International Inc, Miami, FL
MSA, Pittsburgh, PA
Opet, Istanbul, Turkey
Property Insight, Santa Ana, CA
SoftPro, Raleigh, NC
USANA Health Sciences, Salt Lake City, UT: USANA Health Sciences, Australia
VIZIO, Inc., Irvine, CA
NEW PRODUCT & SERVICE CATEGORIES
Business Intelligence Solution – New
GOLD STEVIE WINNER:
Collective[i], New York, NY: Collective[i]
SILVER STEVIE WINNER:
SAVO, Chicago, IL: SAVO's CRM Opportunity Pro
BRONZE STEVIE WINNER:
Thunderhead.com, London, United Kingdom: Thunderhead.com - ONE Correspond for Salesforce
Business Intelligence Solution – New Version
GOLD STEVIE WINNER:
Zilliant, Austin, TX: Zilliant
SILVER STEVIE WINNER:
InsightSquared, Cambridge, MA: InsightSquared 3.0
BRONZE STEVIE WINNER:
Assurant Solutions, Atlanta, GA: Data Transaction Manager (DTM)
Collaboration Solution – New
GOLD STEVIE WINNER:
Biba Systems, Inc., San Francisco, CA: Biba
SILVER STEVIE WINNERS:
ClickSoftware, Burlington, MA: SHOUT! by ClickSoftware
Property Insight, Santa Ana, CA: Client Services - Collaborating with Sales to Increase Profits
BRONZE STEVIE WINNERS:
EMKAY, Itasca, IL: EMKAY's Innovation Service Center Solution
John Hancock Signature Services, Boston, MA: Supporting Intermediary Business Partners - Pricing Improvements
Sales Intellect Company, Chennai, TN, India: Sales Intellect's Sales Intelligence™ Collaboration Solutions
Collaboration Solution– New Version
GOLD STEVIE WINNER:
TeamSupport, Dallas, TX: TeamSupport
SILVER STEVIE WINNERS:
iWowWe, Conroe, TX: iWowWe
Lucernex Technologies, Plano, TX: Lucernex Lx Retail 9
BRONZE STEVIE WINNERS:
Clarizen, San Mateo, CA: Clarizen v6
John Hancock Signature Services, Boston, MA: Collaborative effort to doing more with less
LeanLogistics, Holland, MI: New Version of LeanTMS
Contact Center Solution – New
GOLD STEVIE WINNER:
LiveOps, Redwood City, CA: LiveOps Engage
Contact Center Solution – New Version
GOLD STEVIE WINNER:
(mt) Media Temple, Culver City, CA: Contact Center Solution - (mt) Media Temple
SILVER STEVIE WINNERS:
FedEx TechConnect, Memphis, TN: FedEx TechConnect's Contact Center Solution - New Version
LiveAnswer, Miami, FL: LiveAnswer - Customer service like no other
BRONZE STEVIE WINNERS:
Calabrio, Inc., Minneapolis, MN: Calabrio ONE Workforce Optimization Suite
Expert Global Solutions, Plano, TX: EGS Homecenters Solution
Genesys, Daly City, CA: Genesys Customer Experience Platform
inContact, Salt Lake City, UT: inContact Cloud Software Enhances Personalized Service
Incentive Management Solution – New
GOLD STEVIE WINNER:
LevelEleven, Detroit, MI: Compete
SILVER STEVIE WINNER:
DHL Express Mexico, Mexico City, Mexico: Nuevo Esquema de Incentivos- Servicio a Clientes Mexico.
BRONZE STEVIE WINNERS
VIZIO, Inc., Irvine, CA: VIZIO's Excellent Employee Program - VEEP
Xactly Corporation, San Jose, CA: Xactly Objectives
Incentive Management Solution – New Version
GOLD STEVIE WINNER:
Xactly Corporation, San Jose, CA: Xactly Incent
IVR or Web Service Solution – New
GOLD STEVIE WINNER:
LiveAnswer, Miami, FL: LiveAnswer
SILVER STEVIE WINNERS:
Creative Virtual Ltd, London, United Kingdom: Creative Virtual's V-Portal Solution
Vodafone Turkey, Istanbul, Turkey: Vodafone Turkey's 'We'll Call You Back'
BRONZE STEVIE WINNERS:
Garanti Bank, Istanbul, Turkey: Garanti Bank - Alo Garanti - Call Steering
Viclone Corp, Barcelona, Spain: viCloning Intelligent Chat Version 3.0
Warrantech, Bedford, TX: Warrantech Online Claims Portal
IVR or Web Service Solution – New Version
GOLD STEVIE WINNER:
SmartAction, El Segundo, CA: IVA: Intelligent Voice Automation
SILVER STEVIE WINNER:
Wheels, Inc., Des Plaines, IL: Wheels Driver Tax Compliance Service
BRONZE STEVIE WINNER:
Turk Economy Bank, Istanbul, Turkey: Interactive Voice Response Simplification
Marketing Solution – New
GOLD STEVIE WINNER:
Lattice Engines, San Mateo, CA: Lattice Engines
SILVER STEVIE WINNERS:
General Cable, Highland Heights, KY: GenClean Jacketing Technology New Product Launch
Infinite Convergence Solutions, Arlington Heights, IL: Enterprise Messaging Service
BRONZE STEVIE WINNERS:
DiscoverOrg, Vancouver, WA: DiscoverOrg New SMB and Finance Datasets
EMKAY, Itasca, IL: EMKAY - ISC and the Refreshing and Rebranding of Canada
Marketing Solution – New Version
GOLD STEVIE WINNER:
ActiveCampaign, Chicago, IL: ActiveCampaign's 2013 Update
BRONZE STEVIE WINNERS:
John Hancock Signature Services, Boston, MA: Consenting for E-Delivery
NetProspex.Waltham, MA: NetProspex Augments Workbench
Relationship Management Solution – New
GOLD STEVIE WINNER:
Infinite Convergence Solutions, Arlington Heights, IL: Enterprise Messaging Service
SILVER STEVIE WINNER:
John Hancock Signature Services, Boston, MA: Intermediary Oversight -Identifying Risk through Scorecard Reporting
BRONZE STEVIE WINNER:
Etiya, Istanbul, Turkey: Telaura CRM Suite
Relationship Management Solution – New Version
GOLD STEVIE WINNER:
KANA Software, Inc., Sunnyvale, CA: KANA Enterprise Customer Service Management Suite
SILVER STEVIE WINNER:
Nimble.com, Santa Monica, CA: Nimble
Sales Automation Solution – New
GOLD STEVIE WINNER:
HubSpot, Cambridge, MA: Signals
SILVER STEVIE WINNER:
Velocify, El Segundo, CA: Velocify for Salesforce
BRONZE STEVIE WINNERS:
CRMnext, Noida, India: Online Application Platform by CRMnext
NetProspex.Waltham, MA: NetProspex's SalesProspex
Sales Automation Solution – New Version
GOLD STEVIE WINNER:
Qvidian, Lowell, MA: Qvidian Sales Playbooks and Analytics
SILVER STEVIE WINNERS:
InsideSales.com, Provo, UT: InsideSales.com PowerDialer for Salesforce 6.0
Lattice Engines, San Mateo, CA: Lattice Engines salesPRISM
BRONZE STEVIE WINNERS:
DiCentral, Houston, TX: DiSupply
OneSource, Concord, MA: OneSource iSell
Stripe, San Francisco, CA: Stripe Connect
Sales Training Practice of the Year - Business Services Industries
GOLD STEVIE WINNER:
iSpeak, Inc., Round Rock, TX: iSpeak_GTECH Leadership Academy
SILVER STEVIE WINNERS:
Imparta Ltd, London, United Kingdom
MarketBridge, Bethesda, MD
Richardson, Philadelphia, PA
BRONZE STEVIE WINNERS:
Revenue Storm, Schaumburg, IL
Sales Partnerships, Inc., Westminster, CO
The Brooks Group, Greensboro NC
Wilson Learning, Minneapolis, MN
Sales Training Practice of the Year - All Other Industries
GOLD STEVIE WINNER:
New York Community Bancorp, Inc., Westbury, NY
SILVER STEVIE WINNER:
Parlant Technology, Provo, UT
BRONZE STEVIE WINNERS:
DHL Express Panama, Costa del Este, Panama: CS Training Team
ESAB Welding & Cutting, Florence, SC
Marsh U.S. Consumer, Urbandale, IA: Marsh U.S. Consumer, Gina Moody & Eddie Lust
Men In Kilts, Vancouver, BC Canada
Sales Outsourcing Provider of the Year
GOLD STEVIE WINNER:
Revana, Tempe, AZ
SILVER STEVIE WINNER:
Kopp Consulting, LLC, Bedminster, NJ
BRONZE STEVIE WINNER:
Sales Partnerships, Inc., Westminster, CO
Incentive, Rewards, or Recognition Provider of the Year
GOLD STEVIE WINNER:
Achievers, San Francisco, CA
SILVER STEVIE WINNER:
Bluegreen Vacations, Indianapolis, IN
Customer Service or Call Center Consulting Practice of the Year
GOLD STEVIE WINNER:
Stephen Gill Associates, Derby, Derbyshire, United Kingdom
SILVER STEVIE WINNER:
FedEx TechConnect, Memphis, TN: FedEx TechConnect ECST Engineering Study
Customer Service or Call Center Training Practice of the Year
GOLD STEVIE WINNER:
Ulysses Learning, New York, NY
SILVER STEVIE WINNER:
FedEx TechConnect, Memphis, TN
BRONZE STEVIE WINNER:
OptumRx, Irivne, CA: OptumRx Leadership Academy
Sales or Customer Service Solutions Technology Partner of the Year
GOLD STEVIE WINNER:
ForeSee, Ann Arbor, MI
SILVER STEVIE WINNERS:
Creative Virtual Ltd, London, United Kingdom
IntelliResponse Inc., Toronto, ON Canada
Nuance Communications, Burlington, MA
Salesforce, San Francisco, CA
BRONZE STEVIE WINNERS:
Arkadin, Paris, France
Etiya, Istanbul, Turkey
FrontRange, Milpitas, CA
Troppus Software, Superior, CO