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Customer Service Awards Winners

2018 Customer Service Awards Category Stevie® Award Winners

The following are Stevie Award winners in The 2018 International Business Awards®. The awards will be presented during a gala event in London, United Kingdom on Saturday, 20 October. Tickets are now on sale.

Customer Service Department of the Year – Computer Services & Software
GOLD STEVIE® WINNER:
Rimini Street, Las Vegas, NV USA
SILVER STEVIE® WINNERS:
Agiloft, Redwood City, CA USA
Carbonite, Inc., Lewiston, ME USA
Cvent Inc., Tysons Corner, VA USA
Diligent Corporation, New York, NY USA
Kira Talent, Toronto, ON Canada
Pipedrive, Tallinn, Estonia
WP Engine, Austin, TX USA
BRONZE STEVIE® WINNERS:
FastSpring, Santa Barbara, CA USA
ILoveLeasing.com®, Tulsa, OK USA
PayMotion, Victoria, BC, Canada
Zype, New York, NY USA

Customer Service Department of the Year - Transportation
GOLD STEVIE® WINNER:
DHL Express Bangladesh, Dhaka, Bangladesh
SILVER STEVIE® WINNERS:
DHL Express Morocco, Casablanca, Morocco
DHL Keells Pvt Ltd, Colombo, Sri Lanka
Urgent Cargus, Bucharest, Romania
BRONZE STEVIE® WINNERS:
DHL Express Brazil Ltda, São Paulo, Brazil
DHL Express Chile, Santiago, Chile
DHL Express Costa Rica, Heredia, Costa Rica
DHL Express DRC, Kinshasa, Democratic Republic of Congo
DHL Express Panama, Panama City, Panama
DHL Express Peru SAC, Lima, Peru
DHL Express Uganda, Kampala, Uganda
DHL Express US, Tempe, AZ USA
DHL Express, Brampton, ON, Canada
DHL Express, Egypt Cairo, Egypt
DHL Express, Kuwait City, Kuwait
DHL Express, Managua, Nicaragua
DHL Express, Oman, Muscat, Oman
DHL Jordan, Amman, Jordan
DHL Zimbabwe, Harare, Zimbabwe

Customer Service Department of the Year – All Other Industries
GOLD STEVIE® WINNER:
Masergy Communications, Plano, TX USA
SILVER STEVIE® WINNERS:
Biggin & Scott Knox, Melbourne, VIC, Australia
BrightMove, Inc., St. Augustine Beach, FL USA
Dubai Courts, Dubai, United Arab Emirates
Ooredoo Myanmar, Yangdon, Myanmar
Open Study College, Birmingham, United Kingdom
Wayfair, Galway, Ireland
BRONZE STEVIE® WINNERS:
Argus Insurance Agencies Limited, Ta Xbiex, Malta
C3/CustomerContactChannels, Miramar, FL USA
Cision, Toronto, ON, Canada
Hutchison Telecommunication Services Limited, Hong Kong
MLP Care, Istanbul, Turkey
TH Milk Joint Stock Company, Nghe An, Vietnam

Customer Service Team of the Year – Computer Software
GOLD STEVIE® WINNER:
Diligent Corporation, New York, NY USA: Creating Wow Moments for Customers
SILVER STEVIE® WINNERS:
Carbonite, Inc., Lewiston, ME USA: EVault - The Transformation of a Technical Support Team at Carbonite
InTempo Software, Springfield, MA USA
Kira Talent, Toronto, ON, Canada: Client Success Team
Rimini Street, Las Vegas, NV USA: Global SAP Team Drives Innovation & Provides Exceptional Customer Service to SAP Clients Around the World
BRONZE STEVIE® WINNERS:
J2 Global Ottawa, ON, Canada: WOW our customers
Xero, Wellington, New Zealand: The Xero Payroll Support Transformation

Customer Service Team of the Year - Transportation
GOLD STEVIE® WINNER:
DHL Express Qatar, Doha, Qatar
SILVER STEVIE® WINNERS:
DHL Express Bahrain, Manama, Bahrain
DHL Express Bangladesh, Dhaka, Bangladesh
DHL Express South Africa, Johannesburg, South Africa: Front-Line Customer Service Team
BRONZE STEVIE® WINNERS:
DHL Express Kenya, Nairobi, Kenya
DHL Express Mexico, Mexico City, Mexico: Nothing but the best… A GREAT Team working as one to exceed every customer’s expectations
DHL Express US, Tempe, AZ USA: New Hire Training: Iterative Optimization
DHL Express, Nigeria, Lagos, Nigeria: DHL Express Ghana
DHL Express, Tempe, AZ USA: WMX Team connects people and improves lives.

Customer Service Team of the Year – All Other Industries
GOLD STEVIE® WINNER:
OptumCare, Phoenix, AZ USA: Doing our PARt for the Customer
SILVER STEVIE® WINNERS:
Hutchison Telecommunication Services Limited, Hong Kong: Strive to deliver superior services
Seven Corners, Inc., Carmel, IN USA: Seven Corners Assist: Protecting and serving travelers since 1993
BRONZE STEVIE® WINNERS:
Cisco Systems, Bangalore, Karnataka, India: How Cisco IT Transformed Release Management for the Digital Era
Garanti Bank Turkey, Istanbul, Turkey: Best Cash Management Team about Customer Service
Hotel Soulhada, Seoul, South Korea: Room Service Team -The Best marketing is Kindness (Kim San Team)
MLP Care, Istanbul, Turkey: Reinventing the Back Office
Natal Joint Municipal Pension Fund, KwaZulu-Natal, Durban, South Africa: Improving retirement outcomes
PGi, Atlanta, GA USA: PGi's Global Tier 1 Support Team
Securus Technologies, Carrollton, TX USA: Securus Technologies Corporate Escalations Team
Singapore Telecommunications Ltd, Singapore: Singtel Shop Comcentre flagship store transformation
U.S. Green Building Council, Washington, DC USA: A Year of Growth and Refocus

Customer Service Executive of the Year
GOLD STEVIE® WINNER:
Rimini Street, Las Vegas, NV USA: Jennifer Perry, Vice President, Global SAP Support
SILVER STEVIE® WINNERS:
Carbonite, Inc., Lewiston, ME, USA: Robert Frost, Vice President
DHL Express Bangladesh, Dhaka, Bangladesh: Mahmud Bin Alam, National Customer Services Manager
DHL Express Kenya, Nairobi, Kenya: Jane Karugi, Head of Customer Service
FIS, Jacksonville, FL USA: Brian O'Neill, Chief Client Officer, FIS (IFS Division)
Securus Technologies, Carrollton, TX USA: Ian Jones, Director Support Services
BRONZE STEVIE® WINNERS:
DHL Express DRC, Kinshasa, Democratic Republic of Congo: Lisa Likinda, Head of Customer Service
DHL Express Guatemala, Guatemala: Claudia Garcia, Customer Service Executive
DHL Express South Africa, Johannesburg, South Africa: Bronwyn Herrmannsen, Head of Customer Services
DHL Express, Nigeria, Lagos, Nigeria: Siamatendu Konayuma, Head of Customer Service, DHL Express Zambia
DHL Express, Nigeria, Lagos, Nigeria: Jane Nnwaecheta, Customer Service Frontline Advisor