Customer Service Awards Winners

Gold, Silver, and Bronze Stevie® Award winners in the 21st annual IBAs are listed by category. Winners were determined through more than two months of judging by the average scores of more than 300 professionals worldwide. Winners will be celebrated during a gala event in Istanbul, Türkiye on Friday, 11 October.

Customer Service Department of the Year
GOLD STEVIE® WINNER
Workstream, San Francisco, California, United States: Support that Works Simply, Simply Works
SILVER STEVIE® WINNER
Abu Dhabi Customs, Abu Dhabi, United Arab Emirates: Public Relations & Customer Happiness
Atos Customer Services, Istanbul, Kadiköy, Türkiye: ATOS Turkiye Customer Services
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Service Department
Everise, Plantation, Florida, United States: Everise Customer Service Department
Lenovo eService, Morrisville, North Carolina, United States: Lenovo eService Virtual Department
Leobit, Austin, Texas, United States: Leobit Customer Service Department
BRONZE STEVIE® WINNER
Adaptiva, Kirkland, Washington, United States: Adaptiva: Setting New Standards in Autonomous Endpoint Management and Customer Service
Altice Portugal, Lisbon, Portugal: Altice Portugal - MEO Customer Service - More Than Customers We Want Fans
Samsung Electronics Canada, Mississauga, Ontario, Canada: Samsung Electronics Canada's Customer Service Department
SecurityMetrics, Orem, Utah, United States: SecurityMetrics Customer Service Department
SiteGround Hosting EOOD, Sofia, Bulgaria: SiteGround's world class Customer Service Team
Zorlu Enerji, Kağıthane, Istanbul, Türkiye: Zorlu Enerji
WNS, Mumbai, India: WNS I Customer Service Department of the Year

Customer Service Executive of the Year
GOLD STEVIE® WINNER
Vipre Security Group, Stoke-On-Trent, United Kingdom: Alex Clark, Director, Global Support
SILVER STEVIE® WINNER
Hanaroadcom, Seoul, South Korea: Shon Jung-Hieh, CEO
BRONZE STEVIE® WINNER
Elavon Merchant Services, Arklow Co Wicklow, Dublin, Ireland: David Dowling, SVP Enterprise Complaints & Customer Assurance

Customer Service Team of the Year
GOLD STEVIE® WINNER
DHL Express Saudi Arabia, Khobar, Eastern Province, Saudi Arabia: DHL Express Saudi Arabia's Frontline Customer Service Team
SILVER STEVIE® WINNER
Cisco Systems, worldwide: Driving Growth for Cisco with the Virtual Demand Center
FOTILE America LLC, Parsippany, New Jersey, United States: FOTILE America Customer Service Team
MaintainX, San Francisco, California, United States: MaintainX Provides Superior Customer Service
Premier BPO, Clarksville, Tennessee, United States: Premier BPO's Customer Service Team
TELUS, Vancouver, British Columbia, Canada: TELUS Central Alarm Monitoring
BRONZE STEVIE® WINNER
8X8, Campbell, California, United States: The Professional Services Team at 8x8
Arelion, Herndon, Washington, DC, Virginia, United States: Arelion's Customer Service Team
Atos Customer Services, Istanbul, Kadiköy, Türkiye: ATOS Turkiye Customer Services
Banco do Brasil, Brasília, Brazil: Banco do Brasil's Customer Service (SAC-BB) Team
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Service Team
Egnyte, Mountain View, California, United States: Egnyte's Architecture Engineering and Construction (AEC) Customer Success Team
Lenovo, Bratislava, Slovakia: Lenovo’s EMEA Customer Care Team
OP360, Ridgefield, Connecticut, United States: OP360: A Better Way to Deliver World-Class Customer Service
Q4, Inc., Toronto, Ontario, Canada: Q4 Web Content Services Team