Management, Human Resources & Individual Awards Judging Committee

Chair: 
Jose Herrera, Co-Founder & CEO
Horatio, New York, New York, United States

Jose Herrera is the Co-Founder and CEO of Horatio, the modern outsourcing company revolutionizing CX services and the BPO industry. Under his leadership, the company has been recognized for its innovative approach to customer service. Jose is committed to delivering exceptional customer experiences and leveraging technology to drive business growth.

Horatio is the trusted partner for some of the fastest-growing startups and enterprises in the world. Their on-brand customer support teams help them leverage CX as a revenue generator through personalized customer experience support. Horatio is headquartered in New York City with main offshore offices located in Santo Domingo and Santiago, Dominican Republic.

Prior to founding Horatio, Jose spent seven years at Morgan Stanley as VP, covering Latin America and US Offshore markets, and began his career at Goldman Sachs. He attended Columbia Business School for his MBA in Entrepreneurship and Bentley University for his Bachelor’s of Science.

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