Judging of entries is conducted in two phases: preliminary and final. Preliminary judges are be recruited worldwide, apply to judge on the Stevie Awards for Sales & Customer Service web site, and are accepted or rejected, and assigned categories by Stevie® Awards staff, based on their industry, function, and experience.
During preliminary judging, each entry is reviewed and rated by no fewer than five (5) volunteer judges who have been approved as qualified (by Stevie Awards staff) to judge those entries. All entries are viewed and rated at the judges' convenience over the Internet. Rating is done on a scale of 1-10.
All entries that receive an average score of at least 7.0 in the preliminary round of judging, regardless of category, are automatically designated as Finalists, and are eligible to be included in final judging.
Members of the final judging committees are invited. Many of them are past Stevie Award winners. During final judging, Finalist nominations are rejudged/scored by final judges. Every category that has at least one Finalist will have at least one Gold Stevie Award winner. The Finalist entry with the highest average score in a category after final judging will be awarded the Gold Stevie Award. Other Finalists that receive an average score of at least 8.0 out of 10 will be accorded Silver Stevie status. Remaining Finalists will be accorded Bronze Stevie status.
The veracity of claims made in Finalist entries may be audited. Any entry found to contain false or misleading information will be disqualified. Gold Stevie-winning entries will be published on the Stevie Awards for Sales & Customer Service web site.