Customer Service & Contact Center Team Awards Final Judges


Kadir Mustafa OzturkKadir Mustafa Öztürk, Executive Vice President, Alternative Delivery Channels & Digital Banking Projects, Intertech A.Ş., Istanbul, Turkey

After receiving his Bachelor of Science degree in engineering from Istanbul Technical University in 2000, Kadir worked at various companies on website development. In 2003, he started at  DenizBank A.Ş. as a software engineer. In 2005, Kadir joined Intertech A.Ş. as a software engineer, fulfilling his duties in Internet Banking and Web Projects at Alternative Distribution Channels Department. He was named ADC Department Head in July 2010. In this position he has led many successful projects in Internet/Mobile Banking and CRM fields.

In August 2012, Kadir was promoted to the position of Executive Vice President in charge of ADC and Digital Banking Projects at Intertech A.Ş. He is responsible for Channel Management, Internet Banking, Mobile Banking, ATM and Kiosks, Call Center, User Experience, and Design Teams under the globally awarded inter-Vision product of Intertech A.Ş.  He is currently running local and international banking projects.

Kadir is married with two children. He enjoys spending his leisure time on world cinema and history of moviemaking.


Ronald Joseph Avecilla, Experience Coach - Quality Management
Globe Telecom, Inc., Manila, Philippines

Denis Hoxha, Manager, IT Projects & Development
Banka Kombetare Tregtare, Tirana, Albania

Joshua Kay, Products Manager
Nextiva, Paradise Valley, Arizona, USA

 İlker Gazi Kördeve, Digital Banking and Payment Systems Group Manager
Kıbrıs İktisat Bankası Ltd, Nicosia, Cyprus

Steven Marr, Operations Manager
TELUS, Edmonton, Alberta, Canada

Manu Singh, Head - Corporate Cards & Business Development
Dubai First, Dubai, United Arab Emirates