2015 Stevie® Award Winners

The following nominations were named Stevie® Award winners in the 9th annual Stevie Awards for Sales & Customer Service. Finalists were determined by the average scores of 139 professionals worldwide during two months of first-round judging. Gold, Silver and Bronze Stevie Award placements were determined in final judging by members of seven specialized committees, and announced at the gala banquet at the Bellagio in Las Vegas, Nevada on Friday, February 27.

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Watch Interviews with Stevie Winners
Watch Video Clips of the Awards Presentations

Grand Stevie Award Winners
Sales
Sales Individuals
Sales Team
Sales Achievement
Sales Department
Customer Service & Contact Center
Customer Service & Contact Center Individual
Customer Service & Contact Center Team
Customer Service & Contact Center Achievement
Customer Service Department
New Product & Service
Solution Provider

Business Development

Grand Stevie Award Winners
The following 10 organizations were presented with Grand Stevie Award trophies as the winningest organizations in the 2015 competition. Their rankings were determined on a points system, with a Gold Stevie win counting for three points, a Silver Stevie win for two points, and a Bronze Stevie win for 1.5 points.

#1: DP DHL, Worldwide
#2 DenizBank A.S.
#3 Delta Air Lines
#4 John Hancock Signature Services
#5 Fareportal
#6 Lennox Industries, Inc.
#7 Visualize
#8 GuideWell Connect
#9 Marriott Vacation Club
#10 VIZIO Inc.

SALES INDIVIDUAL CATEGORIES

Senior Sales Executive of the Year
GOLD STEVIE WINNER:
Blinds.com, Houston, TX: Stephen M. Riddell, Chief Sales Officer
SILVER STEVIE WINNERS:
Zions First National Bank, Salt Lake City, UT: Rob Jeppsen. Senior VP – Sales
BRONZE STEVIE WINNERS:
etouches, Norwalk, CT: Kathleen Roberge, VP of Global Sales
Core BTS, Carmel, IN: Darren Barnes, SVP Sales and Marketing

Worldwide Sales Executive of the Year
GOLD STEVIE WINNER:
MaintenanceNet, Inc., Carlsbad, CA: Shayne Skaff, President
SILVER STEVIE WINNERS:
Acquia, Inc., Burlington, MA: Tim Bertrand, Senior Vice President of Worldwide Sales
BRONZE STEVIE WINNERS:
Cisco Systems Inc., Bedfont Lakes, United Kingdom: John Donovan, VP of Global Virtual Sales Organization

National Sales Executive of the Year
GOLD STEVIE WINNER:
Wyndham Vacation Ownership, Orlando, FL: David Lee, Regional Senior Vice President, Sales & Marketing
SILVER STEVIE WINNERS:
BTC Bahamas, Nassau Bahamas: Gershan Major, Vice-President, Corporate Sales & Business Development

BRONZE STEVIE WINNERS:
Core BTS, Carmel, IN: Darren Barnes, SVP Sales and Marketing

Sales Director of the Year
GOLD STEVIE WINNER:
iHeartMedia, Inc., New York, NY: Michael Soifer, National Sales Director
SILVER STEVIE WINNERS:
Imparta Inc, Austin, TX: Linden Ingram, Sales Director
Sales Intelligence Services, Inc | Sales Intellect Company, Chennai, India: Jacob Samson, Sales Director
BRONZE STEVIE WINNERS:
Comview Corporation, Huntington Station, NY: Richard Bruyere, Sales Director
NorthStar EMS, Tuscaloosa, AL: Brent Dierking, Director of Business Development
Novitex Enterprise Solutions Inc., Stamford, CT: Joanna Robinson, VP Healthcare
Sales Partnerships, Inc., Westminster, CO: Gene Higby, Director for Outside Sales

Sales Manager of the Year
GOLD STEVIE WINNER:
ZoomInfo, Waltham, MA: Ned Leutz, New Business Sales Manager
SILVER STEVIE WINNERS:
DHL Express Mexico, Mexico City, Mexico: Pilar Martinez, Sales Manager
Magnolia HVAC, Riverside, CA: Eric Smith, Sales Manager
BRONZE STEVIE WINNERS:
Core BTS, Carmel, IN: Darren Barnes, SVP Sales and Marketing
DHL Express U.S., Plantation, FL: Feroz Parkar, Area Sales Manager
DHL Express U.S., Plantation, FL: Matthew Merrilees, Area Sales Manager, Manhattan

Sales Operations Professional of the Year
GOLD STEVIE WINNER:
Ooyala, Mountain View, CA: Bill Gibbs, Sales Operations Manager
SILVER STEVIE WINNERS:
Richardson, Philadelphia, PA: Michael Rogan, Director of Sales Operations
WCCT Global, Cypress, CA: Jon Rojas, Chief Operating Officer
BRONZE STEVIE WINNERS:
Nudge, American Fork, UT: Clint Sanderson, VP of Sales

Sales Training or Education Professional/Leader of the Year
GOLD STEVIE WINNER:
The Efficiency Sales Professional Institute, San Francisco, CA: Mark Jewell, co-founder and CEO
SILVER STEVIE WINNERS:
DXP Enterprises, Rosedale, MD: Curt Tueffert, Sales Development Expert
FLOW Jamaica, Kingston, Jamaica: Beverley Thompson, Director, Consumer Sales and Retail Services
BRONZE STEVIE WINNERS:
Extreme Networks, San Jose, CA: Michael Pellerin, Senior Manager, Training and Certification
Nudge, American Fork, UT: Clint Sanderson, VP of Sales
Ooyala, Mountain View, CA: Bill Gibbs, Sales Operations Manager

Sales Representative of the Year - Services Industries
GOLD STEVIE WINNER:
Trupanion, Seattle WA: Caitlin Everett
SILVER STEVIE WINNERS:
Wyndham Vacation Ownership, Orlando, FL: Eric Morace
BRONZE STEVIE WINNERS:
Sofica Group JSC, Sofia, Bulgaria: Borislav Radoslavov

Sales Representative of the Year - Technology Industries
GOLD STEVIE WINNER:
Blinds.com, Houston, TX: Joshua Gaudet
SILVER STEVIE WINNERS:
Relayware, Jersey City, NJ: Randy Skipper

Sales Representative of the Year - All Other Industries
GOLD STEVIE WINNER:
SurePayroll, Inc., Glenview, IL: Matt Hudson
SILVER STEVIE WINNERS:
DHL Express Mexico, Mexico City, MX: Cynthia Ramirez
DHL Express U.S., Plantation, FL: Amanda Ruiz, Manager International Sales, ZYP
DHL Express U.S., Plantation, FL: Brian Ellison, National Account Manager, Northeast
DHL Express U.S., Plantation, FL: Justin McMahon, Manager of International Sales- South Florida
Sales Partnerships, Inc., Westminster, CO: Michael Becker
BRONZE STEVIE WINNERS:
DHL Express U.S., Plantation, FL: David Gabrielli, Manager International Sales, Manhattan
DHL Express U.S., Plantation, FL: Jeremy Fronza, Manager International Sales, ORD
SurePayroll, Inc., Glenview, IL: Tim McDonald

SALES TEAM CATEGORIES

Global Sales Team of the Year
GOLD STEVIE WINNER:
Cisco Systems Inc, San Jose, CA and Bedfont Lakes, United Kingdom: Cisco's Global Virtual Sales Organization
SILVER STEVIE WINNERS:
Marriott Vacation Club, Orlando, FL: Enduring the Challenges of a Failing Global Economy
PetRays, Spring, TX: PetRays - Global Sales Team
BRONZE STEVIE WINNERS:
BTC Bahamas, Nassau Bahamas: BTC Bahamas Corporate & Enterprise Sales Team

National Sales Team of the Year – Business Services
GOLD STEVIE WINNER:
Sofica Group JSC, Sofia, Bulgaria: Sofica Group and Mtel National Sales Team
SILVER STEVIE WINNERS:
Lyons Consulting Group, Chicago, IL: LYONSCG's National Sales Team
BRONZE STEVIE WINNERS:
Core BTS, Carmel, IN

National Sales Team of the Year – All Other Industries
GOLD STEVIE WINNER:
Adobe Systems Incorporated, San Jose, CA: Adobe Strategic Accounts Sales Team
SILVER STEVIE WINNERS:
Dice, New York, NY
iHeartMedia, Inc., New York, NY
Lennox Industries, Inc., Richardson, TX
BRONZE STEVIE WINNERS:
DenizBank, Istanbul, Turkey: DenizBank's Direct Sales Team
Marriott Vacation Club, Orlando, FL
Nudge, American Fork, UT: BuyPD Sales Team
PetRays, Spring, TX
SurePayroll, Inc., Glenview, IL

Government Sales Team of the Year
GOLD STEVIE WINNER:
Carahsoft Technology Corp., Reston, VA

Field Sales Team of the Year – Business Services
GOLD STEVIE WINNER:
Sales Partnerships, Inc., Westminster, CO
SILVER STEVIE WINNERS:
Sales Intelligence Services, Inc | Sales Intellect Company, Chennai, India
BRONZE STEVIE WINNERS:
Core BTS, Carmel, IN

Field Sales Team of the Year – All Other Industries
GOLD STEVIE WINNER:
Lennox Industries, Inc., Richardson, TX: Lennox Industries Territory Sales Team
SILVER STEVIE WINNERS:
EFG Companies, Irving, TX
PetRays, Spring, TX
BRONZE STEVIE WINNERS:
DenizBank, Istanbul, Turkey: DenizBank's Direct Sales Team
Nudge, American Fork, UT: BuyPD Sales Team
USHEALTH Advisors, L.L.C., Grapevine, TX
Wyndham Vacation Ownership, Orlando, FL: Wyndham Vacation Ownership's Star Island Super Team

Telesales Team of the Year - Banking, Financial Services and Insurance
GOLD STEVIE WINNER:
Trupanion, Seattle WA
SILVER STEVIE WINNERS:
SurePayroll, Inc., Glenview, IL: SurePayroll CPA Telesales Team of the Year
BRONZE STEVIE WINNERS:
DenizBank, Istanbul, Turkey: DenizBank's New Sales Channel
GuideWell Connect, Jacksonville, FL: Send them Home - TeleWorkers Abound

Telesales Team of the Year – All Other Industries
GOLD STEVIE WINNER:
HomeServe USA, Norwalk, CT
SILVER STEVIE WINNERS:
Blinds.com, Houston, TX
iHeartMedia, Inc., New York, NY: iHeartMedia's National Sales Team
DHL Express U.S., Plantation, FL: DHL Express Telesales (Direct Channel Sales) Team
BRONZE STEVIE WINNERS:
DHL Express Global, Bonn, Germany
Revana, Tempe, AZ: Revana
Salesify, Redwood City, CA

Online Sales Team of the Year
GOLD STEVIE WINNER:
GoDaddy.com, Scottsdale, AZ
SILVER STEVIE WINNERS:
Sharegate, Montreal, QC, Canada
BRONZE STEVIE WINNERS:
Comcast, Philadelphia, PA
Pronq-by HP, Sunnyvale CA: Technical Engagement Managers for HP Software

Sales Support Team of the Year
GOLD STEVIE WINNER:
IBM Corporation, Armonk, NY: The IBM Federal Client & Sales Support
SILVER STEVIE WINNERS:
Data & Analytics - Black Knight Financial Services, Irvine, CA
IBM Corporation, Armonk, NY: Sales Transation Support Team
BRONZE STEVIE WINNERS:
DHL Express U.S., Plantation, FL
Marriott Vacation Club, Orlando, FL: Marriott Vacation Club's Sales Operations Team

Sales Operations Team of the Year
GOLD STEVIE WINNER:
Marriott Vacation Club, Orlando, FL: Marriott Vacation Club's Sales Operations Team
SILVER STEVIE WINNERS:
LivingSocial, Inc., Washington DC
BRONZE STEVIE WINNERS:
DHL Global Forwarding, Bonn, Germany: DGF Global Sales Training Team as part of Global Sales Steering Team
Ooyala, Mountain View, CA

Sales Management Team of the Year
GOLD STEVIE WINNER:
DHL Express (New Zealand) Limited, Auckland, New Zealand: DHL Express (New Zealand) Limited Sales Management Team

SALES ACHIEVEMENT CATEGORIES

Sales Turnaround of the Year
GOLD STEVIE WINNER:
Oi, Rio de Janeiro, Brazil: The Oi Company´s prepaid recharge turnaround. Increasing the revenue to over than 1.500% in one year.
SILVER STEVIE WINNERS:
DHL Express Sub Saharan Africa, South Africa: Cameroon Journey from GOOD to GREAT!
BRONZE STEVIE WINNERS:
Core BTS, Carmel, IN
Dice, New York, NY: Dice.com Sales Turnaround
Ooyala, Mountain View, CA

Sales Growth Achievement of the Year - Banking, Financial Services and Insurance
GOLD STEVIE WINNER:
HUB International, Westmont, IL: HUB International Business Development Team (BDT)
SILVER STEVIE WINNERS:
GuideWell Connect, Jacksonville, FL: Not the Usual Fire Drill - GuideWell Connect Avoids A Crisis
United Credit Consultants, Burnsville, MN: United Credit Consutlants | The Better Path To Credit Recovery
BRONZE STEVIE WINNERS:
DenizBank, Istanbul, Turkey: Denizbank's Brand New Sales Channel
GuideWell Connect, Jacksonville, FL: Weathering the Storm of a Rapidly Changing Business Environment
USHEALTH Advisors, L.L.C., Grapevine, TX: USHEALTH Advisors Continues Growing through Product Differentiation

Sales Growth Achievement of the Year - Computer Software
GOLD STEVIE WINNER:
Sharegate, Montreal, QC, Canada: Doubled customer base and more
SILVER STEVIE WINNERS:
Adobe Systems Incorporated, San Jose, CA: Adobe Strategic Accounts Sales Team
Microsoft Corporation, Redmond, WA: Going Global: Growing Global
BRONZE STEVIE WINNERS:
Thycotic, Washington, DC: Thycotic Sales Growth Achievement

Sales Growth Achievement of the Year - All Other Industries
GOLD STEVIE WINNER:
Revana, Tempe, AZ: Revana: Intuit Grows Substantial QuickBooks Revenue in Online Sales Chat Channel
SILVER STEVIE WINNERS:
DHL Express (New Zealand) Limited, Auckland, New Zealand: DHL Express (New Zealand) Limited Sales Growth in a Mature Market
Turkcell, Istanbul, Turkey: Turkcell Telesales Inbound Performance
XDBS Corporation, Hawthorne, CA: XDBS Corporation's Sales Growth
BRONZE STEVIE WINNERS:
Industrias La Constancia, San Salvador, El Salvador: ILC - Growing Sales in El Salvador
Magnolia HVAC, Riverside, CA: Eric Smith - Sales Growth
Nudge, American Fork, UT: Nudge Company's Sales Growth

Best Use of Technology in Sales - Banking, Financial Services and Insurance
GOLD STEVIE WINNER:
Turkiye Is Bankasi A.S., Istanbul, Turkey: Turkiye Is Bankasi A.S.'s Technology-Driven Sales Operations
SILVER STEVIE WINNERS:
DenizBank, Istanbul, Turkey: www.dijitaldeniz.com - The new generation banking channel
BRONZE STEVIE WINNERS:
Mercer Consumer, Urbandale, IA: Nurses Proliability Search Engine Marketing

Best Use of Technology in Sales - All Other Industries
GOLD STEVIE WINNER:
Deutsche Post DHL (DHL CSI), Bonn, Germany: DHL CSI's implementation of a robust and flexible new business technology platform
SILVER STEVIE WINNERS:
Cisco Systems Inc, San Jose, CA and Bedfont Lakes, United Kingdom: Cisco's Global Virtual Sales Organization's Pervasive Use of Technology
Oi, Rio de Janeiro, Brazil: Multichannel Platform in Practice - New interactive channel according to customer's request
ZoomInfo, Waltham, MA: ZoomInfo Used a Combination of its Own Tools and Sales Intelligence Tools to Drive Sales Growth
BRONZE STEVIE WINNERS:
Extreme Networks, San Jose, CA: Knowledge-Centered Support
Lennox Industries, Inc., Richardson,TX: Lennox Industries Best Use of Technology
Ooyala, Mountain View, CA
Retail Business Development, St. Petersburg, FL: SalesMakers, Inc Ever Present Technology

Demand Generation Program of the Year
GOLD STEVIE WINNER:
SalesStaff LLC, Houston, TX: How Demand Generation Experts, SalesStaff, Construct an Internal Demand Gen Program - Drinking our own Kool-Aid
SILVER STEVIE WINNERS:
ConnectAndSell, Inc., Los Gatos, CA: OutboundOnDemand
ZoomInfo, Waltham, MA: ZoomInfo Developed Targeted Survey Campaign to Further Engage Leads and Grow Revenue
BRONZE STEVIE WINNERS:
DHL Express Mexico, Mexico City, Mexico: DHL Express Mexico Lead Qualifier and Multichannel Generation Program
General Cable Corp., Highland Heights, KY: General Cable's Power Up Your IQ Educational Micro Site Demand Generation Program
Mercer Consumer, Urbandale, IA: Cigna Auto Home Package Redesign
Unilever Turkiye, Istanbul, Turkey: Lipton Perfect Launch Activity

Outbound Marketing Program of the Year
GOLD STEVIE WINNER:
Richardson, Philadelphia, PA: Inspired Marketing for Insight Selling
SILVER STEVIE WINNERS:
Bluebeam Software, Pasadena, CA: The Road to Revu 12
Johnson Inc., Richmond Hills, ON, Canada: Johnson Inc. Outbound Marketing Program
BRONZE STEVIE WINNERS:
Mercer Consumer, Urbandale, IA: IEEE Accidental Death and Dismemberment Mailing
Outsell, LLC, Minneapolis, MN and Saatchi & Saatchi: 2014 Toyota Highlander Launch
Picore International, Calabasas, CA: Outbound Marketing Program of the Year

Inbound Marketing Program of the Year
GOLD STEVIE WINNER:
DenizBank, Istanbul, Turkey: Financial Supermarket Programme
SILVER STEVIE WINNERS:
Johnson Inc., Richmond Hills, ON, Canada: Morgex Insurance - The Big Payoff Campaign
ZoomInfo, Waltham, MA: ZoomInfo Used Its Own Products to Identify their Buyer Persona and Send Targeted Campaigns
BRONZE STEVIE WINNERS:
Mercer Consumer, Urbandale, IA: NEA Guaranteed Issue Life Plan Cross Sell One Minute Package

Sales Process of the Year
GOLD STEVIE WINNER:
GuideWell Connect, Jacksonville, FL: Selling is a Process NOT an Art
SILVER STEVIE WINNERS:
DHL Express Global, Bonn, Germany: DHL Express Global Sales Process
GuideWell Connect, Jacksonville, FL: Turning Complaints into Compliments
Lennox Industries, Inc., Richardson, TX: Lennox Sales Process
BRONZE STEVIE WINNERS:
Data & Analytics - Black Knight Financial Services, Irvine, CA: Data & Analytics Sales Process
Ooyala, Mountain View, CA
Richardson, Philadelphia, PA: Gallagher Benefit Services, Inc. Establishes Consistent Process to Gain Results
Richardson, Philadelphia, PA: MetLife Sales Process

Sales Training or Coaching Program of the Year - Banking and Insurance
GOLD STEVIE WINNER:
Zions First National Bank, Salt Lake City, UT: Self-Correcting, not Self-Destructing at Zions Bank
SILVER STEVIE WINNERS:
Swiss Reinsurance Company, Zurich, Switzerland: Swiss Re - On the way to a world-class sales organization
BRONZE STEVIE WINNERS:
GuideWell Connect, Jacksonville, FL: Endurance Training for a Changing Landscape
GuideWell Connect, Jacksonville, FL: Now that's a Stealthy Action Plan - Secret Shopper Training

Sales Training or Coaching Program of the Year – Business Services
GOLD STEVIE WINNER:
Invenio Solutions, Austin, TX: Invenio Solutions' Science of Sales Training & Coaching Program
SILVER STEVIE WINNERS:
LocumTenens.com, Alpharetta, GA: The LocumTenens.com Sales Team Incubator
ValueSelling Associates, Rancho Santa Fe, CA: PrimePay's Sales Training and Onboarding Program
Revana, Tempe, AZ: rogenSi: Vodafone Realigns Employee Mindset to Revolutionize Retail Service
BRONZE STEVIE WINNERS:
Richardson, Philadelphia, PA: Accredo Adopts Insight Selling
Richardson, Philadelphia, PA: Gallagher Benefit Services, Inc. Implements World Class Sales Training Program
Richardson, Philadelphia, PA: MetLife Sales Training Program
Richardson, Philadelphia, PA: Selling the QTS Way, QTS Sales Training Program
Strategy to Revenue, Buckinghamshire, United Kingdom: Certified International Forwarder Sales(CIF-Sales) - Product Track
Visualize, Birmingham, MI: Ooyala

Sales Training or Coaching Program of the Year – All Other Industries
GOLD STEVIE WINNER:
Marriott Vacation Club, Orlando, FL: Marriott Vacation Club - The Balanced Approach
SILVER STEVIE WINNERS:
Wyndham Vacation Ownership, Orlando, FL: Wyndham Vacation Ownership's Talent Team Training App
BRONZE STEVIE WINNERS:
FLOW Jamaica, Kingston, Jamaica: FLOW Jamaica's Retail Sales Program
Lennox Industries, Inc., Richardson, TX: Lennox Industries Sales New Employee Onboarding Program

Sales Meeting of the Year
GOLD STEVIE WINNER:
Toshiba America Business Solutions, Inc., Irvine, CA: Toshiba's LEAD 2014
SILVER STEVIE WINNERS:
Lennox Industries, Inc., Richardson, TX: Lennox Industries Sales Meeting
BRONZE STEVIE WINNERS:
LivingSocial, Inc., Washington, DC: LivingSocial "Mission Possible" Annual Sales Conference
Trupanion, Seattle WA: Sales Team Meeting - Trupanion

Award for Innovation in Sales - Banking, Financial Services, and Insurance
GOLD STEVIE WINNER:
United Credit Consultants, Burnsville, MN: United Credit Consultants creates Debt Settlement Solutions program within service options
BRONZE STEVIE WINNERS:
DenizBank,Istanbul,Turkey: DenizBank's Direct Sales Team
GuideWell Connect, Jacksonville, FL: Quick Out of the Box - GuideWell Connect Staffs Up

Award for Innovation in Sales – Business Services
GOLD STEVIE WINNER:
Warrantech, Bedford, TX: Warrantech Connected Protection
BRONZE STEVIE WINNERS:
Ooyala, Mountain View, CA
Richardson, Philadelphia, PA: Accredo's Richardson Refresher Series
Strategy to Revenue, Buckinghamshire, United Kingdom: Certified International Forwarder in Sales (CIF-Sales)

Award for Innovation in Sales – All Other Industries
GOLD STEVIE WINNER:
Cisco Systems Inc, San Jose, CA and Bedfont Lakes, United Kingdom: Cisco's Global Virtual Sales Organization's Innovative Approach to Sales
SILVER STEVIE WINNERS:
Deutsche Post DHL (DHL CSI), Bonn, Germany: Customer Centric Innovation
Industrias La Constancia, San Salvador, El Salvador: ILC - Innovation in Sales
Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Stevie Awards Submission - Innovation in Sales
BRONZE STEVIE WINNERS:
DHL Express Sub Saharan Africa, Cape Town, South Africa: Focus weeks deliver success
INSZoom.com Inc., San Ramon, CA: INSZoom Simplifies Products and How You Buy Them

SALES DEPARTMENT CATEGORIES

Sales Department of the Year - Financial Services
GOLD STEVIE WINNER:
Zions First National Bank, Salt Lake City, UT: What We Signed Up For: Setting Records with the Zions Bank Commercial Banking Team
SILVER STEVIE WINNERS:
DenizBank, Istanbul, Turkey: DenizBank's Alternate Sales Channel

Sales Department of the Year – All Other Industries
GOLD STEVIE WINNER:
Lennox Industries, Inc., Richardson, TX: Lennox Industries Sales Team of the Year
SILVER STEVIE WINNERS:
iHeartMedia, Inc., New York, NY: iHeartMedia's National Sales Team
PetRays, Spring, TX
BRONZE STEVIE WINNERS:
DHL Express (New Zealand) Limited, Auckland, New Zealand: DHL Express (New Zealand) Limited Sales Department
GuideWell Connect, Jacksonville, FL: In the Eye of the Storm
GuideWell Connect, Jacksonville, FL: Race to the Finish - Affordable Care Act Agent Expansion
Marriott Vacation Club, Orlando, FL: Marriott Vacation Club - How can a focused team of sales professionals survive the economic ups and downs of the economy
PetRays, Spring, TX

CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES

Front-Line Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE WINNER:
AllClear ID, Austin, TX: Chris Mims, Investigations Lead
SILVER STEVIE WINNERS:
eMoney Advisor, LLC, Conshohocken, PA: Celeste Hernandez, Financial Planning Analyst
Wells Fargo, San Francisco, CA: Tory DiCato, Client Service Officer
BRONZE STEVIE WINNERS:
MassMutual Life Insurance Company, Springfield, MA: Stephanie Rodrigues, Field Services Consultant
Mastercard, Miami, FL: Kinneret Nahamani, Customer Service Representative

Front-Line Customer Service Professional of the Year- Other Service Industries
GOLD STEVIE WINNER:
Safelite AutoGlass, Columbus, OH: Kanyon Hillaire, Technician
SILVER STEVIE WINNERS:
Fareportal, New York, NY: Carmen Jimenez, agent, CheapOair
Trupanion, Seattle WA: Jen Rozler
BRONZE STEVIE WINNERS:
Consumer Priority Service, Brooklyn, NY: David Feinstein, Customer Service Representative
Fareportal, New York, NY: Yatendri Sahai, agent, CheapOair
Ministry of Interior, Sharjah Police HQ, Sharjah, United Arab Emirates: Ahmed Abdullah Ali Al-Naqbi, Rank/1st Warrant Officer

Front-Line Customer Service Professional of the Year - Technology Industries
GOLD STEVIE WINNER:
Ask.com, Oakland, CA: Eric McKirdy, Manager of Global Customer Care
SILVER STEVIE WINNERS:
Paycor, Cincinnati, OH: Mary Jo Westerkamp
Telogis Inc., Aliso Viejo, CA: Diana Hernandez, Customer Service Representative
BRONZE STEVIE WINNERS:
Network Alliance, Inc., Reston, VA: Chris Anderson, Customer Service Representative

Front-Line Customer Service Professional of the Year - All Other Industries
GOLD STEVIE WINNER:
VIZIO Inc., Irvine, CA: Ilene Schindler
SILVER STEVIE WINNERS:
BuildASign.com, Austin, TX: Melissa McQuiston, Customer Love Representative
Delta Air Lines, Atlanta, GA: Angel Jerez, Atlanta Customer Experience Supervisor
Delta Air Lines, Atlanta, GA: Hollie Horne, Salt Lake City Elite Sales and Service Assist
Delta Air Lines, Atlanta, GA: Molly Collins, Atlanta Customer Experience Specialist
VIZIO Inc., Irvine, CA: Tyson Ray
BRONZE STEVIE WINNERS:
BuildASign.com, Austin, TX: April Harrod, Customer Love Representative
Delta Air Lines, Atlanta, GA: Adrienne Cain, Cincinnati Customer Experience Specialist
Delta Air Lines, Atlanta, GA: Alan Graham, Salt Lake City Customer Experience Specialist - Elite Sales and Service
Lennox Industries, Inc., Richardson, TX: Lennox Industries Parts Plus Team

Back-Office Customer Service Professional of the Year
GOLD STEVIE WINNER:
VIZIO Inc., Irvine, CA: Drew Goodell
SILVER STEVIE WINNERS:
Wells Fargo, San Francisco, CA: Angie Escobedo, Business Initiatives Manager
Ministry of Interior, Sharjah Police HQ, Sharjah, United Arab Emirates: Hassan Wafik Abdullah, back office customer service
BRONZE STEVIE WINNERS:
DHL Express NZ Ltd., Auckland, New Zealand: Heather Tuimauga
eMoney Advisor, LLC, Conshohocken, PA: Tim Corbett; Senior Client Support Specialist
Fareportal, New York, NY: Fiona Sailo, CheapOair

Young Customer Service Professional of the Year - Computer Software and Services
GOLD STEVIE WINNER:
Buildium, Boston, MA: Jeana Pondelli, Buildian/Customer Service Rock Star
BRONZE STEVIE WINNERS:
(mt) Media Temple, Culver City, CA: Rising Sun: The Evan Young Story
Unitiv's Intelligent Help Desk, Alpharetta, GA: Craig Cagle, IHD ServiceDesk Technical Analyst

Young Customer Service Professional of the Year - Hospitality and Leisure
GOLD STEVIE WINNER:
HomeAway, Inc., Austin, TX: Kristen Simmons
SILVER STEVIE WINNERS:
Fareportal, New York, NY: Devindra Seenarain, CheapOair
BRONZE STEVIE WINNERS:
Fareportal, New York, NY: Nitin Verma, assistant manager, CheapOair

Young Customer Service Professional of the Year – All Other Industries
GOLD STEVIE WINNER:
FedEx TechConnect, Memphis, TN: Rebecca Pittman
SILVER STEVIE WINNERS:
DHL Express, Beirut, Lebanon: Pamela Katmarji, Customer Service Professional
Picore International, Calabasas, CA: Eric Halem, Senior National Operations Manager
Paycor, Cincinnati, OH: Zachary Briggs, Paycor Support Services Jack of All Trades
VIZIO Inc., Irvine, CA: Amanda Bella Topete
BRONZE STEVIE WINNERS:
Discovery Education, Silver Spring, MD: Beau Horner, Technical Support Specialist Extraordinaire
OptumRx, Irvine, CA: Catherine Newville exemplifies Superior Performance

Customer Service Manager of the Year - Computer Software and Services
GOLD STEVIE WINNER:
Jobvite, San Mateo, CA: Jennifer Fray, Customer Success Manager
SILVER STEVIE WINNERS:
Beeline, Jacksonville FL: Enza Lobusta, Manager, Client Services
BRONZE STEVIE WINNERS:
ClearFit, Toronto, ON, Canada: Patrick McNeill, Customer Success Manager
Network Alliance, Inc., Reston, VA: Josh Strahler, Customer Service Manager
Telogis Inc., Aliso Viejo, CA: Braylon Wilcott

Customer Service Manager of the Year - All Other Industries
GOLD STEVIE WINNER:
DHL Express NZ Ltd., Auckland, New Zealand: Tracy Penny, Director
SILVER STEVIE WINNERS:
Avea Iletisim Hizmetleri A.S., Istanbul, Turkey: Eniz AKDAG, Customer Operations Director of Avea Communications Services
Wells Fargo, San Francisco, CA: Brent Regan, Customer Service Manager
BRONZE STEVIE WINNERS:
Fareportal, New York, NY: Tony Pham, Associate Director of Operations, OneTravel
Ministry of Interior, Sharjah Police HQ, Sharjah, United Arab Emirates: Mohammed Suror, Customer Service Department Manager

Customer Service Leader of the Year - Computer Software and Services
GOLD STEVIE WINNER:
Dice, New York, NY: Natasha Raja, Vice President of Marketing and Customer Service
SILVER STEVIE WINNERS:
Black Knight Financial Services, Jacksonville, FL: Darlene Ledet, PowerCell Senior Vice President
Latisys, Ashburn, VA: Carolyn Merritt, Vice President-Customer Care
Unitiv's Intelligent Help Desk, Alpharetta, GA: Meredith Estep, Executive Vice President, Client Services
BRONZE STEVIE WINNERS:
AVRS, INC., Petaluma, CA: Christine Sass, Senior DMV Specialist
Guidebook, San Francisco, CA: Christian Stump
Relayware, Jersey City, NJ: Gawain Claridge, VP of Customer Service

Customer Service Leader of the Year - Hospitality and Leisure
GOLD STEVIE WINNER:
Fareportal, New York, NY: Ruben Bello, VP of International Operations, CheapOair
SILVER STEVIE WINNERS:
HomeAway, Inc., Austin, TX: Jeff Mosler, SVP Global Customer Experience
BRONZE STEVIE WINNERS:
IHG, Salt Lake City, UT: Chris Zoloth, Director of Global Customer Care

Customer Service Leader of the Year - All Other Industries
GOLD STEVIE WINNER:
DHL Express, Beirut, Lebanon: Tarek Ziadeh, Senior Manager - Customer Service
SILVER STEVIE WINNERS:
Avea Iletisim Hizmetleri A.S., Istanbul, Turkey: Orçun Onat, Chief Customer Care Officer
IMVU, Inc., Mountain View, CA: Jeff Hanlon, Director, Customer Care and Education
VIZIO Inc., Irvine, CA: Troy Saunders
BRONZE STEVIE WINNERS:
New Heights Educational Group, Inc, Defiance, OH: Pamela Clark
Nudge, American Fork, UT: Derek Woodward, Director of Client Services
OptumRx, Irvine, CA: Lisa Jansen, Director of Customer Service
Safe Harbors Travel Group, Bel Air, MD: Jay Ellenby, President
Ytel, Foothill Ranch, CA: Alex Schandle, Director of Smart Support

Contact Center Professional of the Year
GOLD STEVIE WINNER:
Listen Up Español, Portland, ME: Manuel Felix
SILVER STEVIE WINNERS:
Delta Air Lines, Atlanta, GA: Melliza Wilson, Global Sales Support
VIZIO Inc., Irvine, CA: Tyrel Drey
BRONZE STEVIE WINNERS:
AllClear ID, Austin, TX: Jaime Perez, Quality Assurance Supervisor
Network Alliance, Inc., Reston, VA: Andrew Morgan

Contact Center Manager of the Year
GOLD STEVIE WINNER:
VIZIO Inc., Irvine, CA: Allen Beeck
SILVER STEVIE WINNERS:
Delta Air Lines, Atlanta, GA: Jackie Martinez, Global Sales Support
Fareportal, New York, NY: Belinda Bishop, Senior Director of Operations, OneTravel
BRONZE STEVIE WINNERS:
MassMutual Life Insurance Company, Springfield, MA: Lisa Kos, Customer Service Manager, Blue Chip Services
Sundance Vacations, Wilkes-Barre, PA: Lisa Merola, Manager, Hazelton Call Center

Contact Center Leader of the Year
GOLD STEVIE WINNER:
Beeline, Jacksonville FL: Michael Anthony, Vice President, Client Services
SILVER STEVIE WINNERS:
Listen Up Español, Portland, ME: Andrés Martínez, General Manager
UPMC Health Plan, Pittsburgh, PA: Anne Palmerine, Associate VP of Customer Engagement and Enrollment Services
BRONZE STEVIE WINNERS:
Fareportal, New York, NY: Roy Sneharthi, SVP of Operations, CheapOair
IHG, Salt Lake City, UT: Chris Zoloth, Director Global Customer Care
Ministry of Interior, Sharjah Police HQ, Sharjah, United Arab Emirates: Colonel Omar Abdullah Al Suaidi

CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES

Customer Service Team of the Year – Recovery Situation
GOLD STEVIE WINNER:
MassMutual Life Insurance Company, Springfield, MA: MassMutual's Customer Service Center - Leads Initiative
SILVER STEVIE WINNERS:
Acronis, Woburn, MA: Acronis Customer Central: Reducing Support Costs
Delta Air Lines, Atlanta, GA: Delta Air Lines Customer Service Team of the Year - Recovery Situation
DHL Express NZ Ltd., Auckland, New Zealand: DHL Express NZ Customer Services Customer Care
BRONZE STEVIE WINNERS:
Blacklane GmbH, Berlin, Germany: Blacklane - Turning it around in 6 months
Sofica Group JSC, Sofia, Bulgaria: Sofica Customer Service Team - Recovery Situation
Telerx, Horsham, PA: Telerx's Customer Service Team - Recovery Situation
Wyndham Vacation Ownership, Orlando, FL: Wyndham Vacation Ownership's Inventory Recovery Project

Customer Service Complaints Team of the Year - Transportation
GOLD STEVIE WINNER:
DHL Global Forwarding, Miami, FL: DHL Global Forwarding, U.S. Customer Service Complaint Team
SILVER STEVIE WINNERS:
Delta Air Lines, Atlanta, GA: Delta Air Lines Customer Service Complaints Team of the Year
Roads and Transports Authority, Dubai, United Arab Emirates: Dubai RTA's Customer Service Complaints Team

Customer Service Complaints Team of the Year – All Other Industries
GOLD STEVIE WINNER:
Denizbank A.S., Istanbul, Turkey: Social CRM
SILVER STEVIE WINNERS:
Fujairah Police General Head Quarters, Al Fujairah, United Arab Emirates: Ministry Of Interior Fujairah Police General Head Quarters Complaints Handling Team
BRONZE STEVIE WINNERS:
Avea Iletisim Hizmetleri A.S., Istanbul, Turkey: Avea Iletisim Hizmetleri A.S. - Customer Service Complaints Team
Dubai Municipality, Dubai, United Arab Emirates: Dubai Municipality
HomeAway, Inc., Austin, TX: HomeAway Executive Customer Relations
Ministry of Interior, Sharjah Police HQ, Sharjah, United Arab Emirates
SCC Soft Computer, Clearwater, FL: SCC Soft Computer Re-thinking Service Complaints


Front-Line Customer Service Team of the Year - Business Services Industries.
GOLD STEVIE WINNER:
Competence Call Center, Vienna, Austria: eBay and Competence Call Center
SILVER STEVIE WINNERS:
SalesStaff LLC, Houston, TX: Adopting a New Mindset - The Customer Experience Paradigm Shift at SalesStaff
BRONZE STEVIE WINNERS:
ClearFit, Toronto, ON, Canada: ClearFit's Customer Success Team
Salesforce, San Francisco, CA: DealerFire deployment of Salesforce Desk.com

Front-Line Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE WINNER:
Wells Fargo, San Francisco, CA: Wells Fargo Treasury Management Dedicated Customer Service Team
SILVER STEVIE WINNERS:
eMoney Advisor, LLC, Conshohocken, PA: eMoney Family - a Culture of Care
NYCM Insurance, Edmeston, NY: A Team Approach to Serve our Customers - Our Neighbors
BRONZE STEVIE WINNERS:
John Hancock Financial Services, Boston, MA: Consent by Phone
John Hancock Financial Services, Boston, MA: Know your customer... to provide better tailored service
John Hancock Financial Services, Boston, MA: Making it even better!
MassMutual Life Insurance Company, Springfield, MA: MassMutual's Blue Chip Services Team
Mercury Payment Systems, Durango, CO: Mercury Payment System's Front-Line Customer Service Team

Front-Line Customer Service Team of the Year - Other Service Industries
GOLD STEVIE WINNER:
Discovery Education, Silver Spring, MD: Efficiencies to Streamline the Customer Service Experience
SILVER STEVIE WINNERS:
60K Ltd., Sofia, Bulgaria: 60K/Thomas Cook
EMKAY Inc, Itasca, IL: Proactive + Highly Responsive = a Team Approach Equating to Time and Money Savings for our Clients
BRONZE STEVIE WINNERS:
DHL Express Chile, Santiago, Chile: DHL Express Chile Front Line Team
NEI Global Relocation, Omaha, NE: NEI Service Team Earns The Coca-Cola Company Partners in the Promise Award
PetRays, Spring, TX: PetRays - Front-Line Customer Team of the Year
PLS 3rd Learning, Buffalo, NY: PLS 3rd Learning's Help Desk Support Team
United States Equestrian Federation, Lexington, KY: Personal Touch

Front-Line Customer Service Team of the Year - Technology Industries - Computer Software – Up to 100 Employees
GOLD STEVIE WINNER:
Chronus Corporation, Seattle, WA: Chronus Corporation Customer Success Team
SILVER STEVIE WINNERS:
Jobvite, San Mateo, CA: Jobvite's Customer Service Team
TweetMyJobs, Burbank, CA: TweetMyJobs - Client Success Is Our Cornerstone
BRONZE STEVIE WINNERS:
Classworks, Atlanta, GA: Responsive and Personalized Support
etouches, Norwalk, CT: etouches Global Support Team
Photodex, Austin, TX: Photodex Front Line Customer Service Team
Rocket Matter, Boca Raton, FL: Rocket Matter: Customer Success!
Sharegate, Montreal, QC, Canada: Sharegate's Happiness Guardians

Front-Line Customer Service Team of the Year - Technology Industries - Computer Software - 100 or More Employees
GOLD STEVIE WINNER:
Box, Inc., Los Altos, CA: Box Submission - Customer Service Team of the Year
SILVER STEVIE WINNERS:
DataCore Software, Fort Lauderdale, FL: DataCore Software's Technical Support Team
Globoforce, Southborough, MA: Globoforce's Customer Success Team
MediaRadar, Inc., New York, NY: MediaRadar's Award Winning Customer Service Team
BRONZE STEVIE WINNERS:
Acquia, Inc., Burlington, MA: Acquia's Frontline Customer Service Team
BDNA, Mountain View, CA: BDNA's Customer Service Support Team
Bonitasoft, San Francisco, CA: Proactive Customer Support at Bonitasoft leads to 'Customer Success'
Gaggle, Bloomington, IL: Gaggle: Providing Authentic, Genuine Customer Service
Replicon, Redwood City, CA: The Replicon Hassle-free Experience

Front-Line Customer Service Team of the Year - Technology Industries - Telecommunications
GOLD STEVIE WINNER:
Active Digital, Tonbridge, Kent, United Kingdom: Active Digital's Active Angels - The Ultimate Front-line Team
SILVER STEVIE WINNERS:
Access One Inc., Chicago, IL: Customer Experience, and Beyond...
Flowroute LLC, Seattle, WA: Flowroute's customer success focused customer support team
j2 Global, Inc., Ottawa, ON Canada: J2 Global Ottawa Fax Support Team
BRONZE STEVIE WINNERS:
Infinite Conferencing, Springfield, NJ: Infinite Conferencing's Customer Service Team
MetTel, New York, NY: Bankruptcy Can't Stop These Services

Front-Line Customer Service Team of the Year – All Other Technology Industries
GOLD STEVIE WINNER:
Network Alliance, Inc., Reston, VA: Network Alliance's Front Line Team - Clients' Best Support and Defense
BRONZE STEVIE WINNERS:
NCR Small Business, Alpharetta, GA: NCR Silver Front Link Agents Speed Up Customer Service
Webs, Reston, VA: Webs Outstanding Customer Service for Long-lasting Customer Loyalty

Front-Line Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
HomeServe USA, Norwalk, CT: Introducing the WOW team at HomeServe USA
SILVER STEVIE WINNERS:
DHL Express NZ Ltd., Auckland, New Zealand: DHL Express NZ Customer Services Key Accounts
Legal Resources, Virginia Beach, VA: Legal Resources - Outstanding Member Services Department
U.S. Green Building Council, Washington, DC: USGBC's LEED Coach Team: A Proactive Customer Service Model
BRONZE STEVIE WINNERS:
Data & Analytics - Black Knight Financial Services, Irvine, CA: Data & Analytics Field Support Team
DHL EXPRESS ARGENTINA, Buenos Aires, Argentina: DHL Express - Customer Service AR - Front Line team
Donlen Corporation, Northbrook, IL: Donlen Front-Line Customer Service Team
EMKAY Inc, Itasca, IL: Proactive + Highly Responsive = a Team Approach Equating to Time and Money Savings for our Clients
Monitronics International, Dallas, TX: Monitronics International Alarm Response Center

Back Office Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE WINNER:
Wells Fargo, San Francisco, CA: Wells Fargo Treasury Management Research Support Team
SILVER STEVIE WINNERS:
Pacific Life, Newport Beach, CA: Expanding the Pacific Promise Across New ISS Business Lines
BRONZE STEVIE WINNERS:
Akbank, Istanbul, Turkey: Akbank Cash Management Customer Support Team

Back Office Customer Service Team of the Year - Other Service Industries
GOLD STEVIE WINNER:
DHL Express Brazil LTDA, São Paulo, Brazil: World Cup Deliveries - A Team Working As One
SILVER STEVIE WINNERS:
City & Guilds, London, United Kingdom: The story of City & Guilds' Back Office Customer Service Team
HomeAway, Inc., Austin, TX: HomeAway US Billing Team

Back Office Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
Kohl's Department Stores - Credit Division, Menomonee Falls, WI: Kohl's Credit Division - RPS Operations Team
SILVER STEVIE WINNERS:
60K Ltd., Sofia, Bulgaria: 60K Ltd.
DHL Express NZ Ltd., Auckland, New Zealand: DHL Express NZ Customer Services EOS and Motivational Team
BRONZE STEVIE WINNERS:
Cars.com, Chicago, IL: Cars.com Operations Site Adherence Team
Delta Air Lines, Atlanta, GA: Delta Air Lines Back Office Customer Service Team - Refunds
DHL Express Ecuador, Quito, Ecuador: DHL Express Ecuador Backline Team
EMKAY Inc, Itasca, IL: EMKAY's Vehicle Remarketing & Maintenance Departments Innovate Their Way to Client Delight.
Globe Telecom, Manila, Philippines: Globe Internal Order Management Delivers Fast, Efficient Service
Monitronics International, Dallas, TX: Monitronics International - Dealer Services

Contact Center of the Year (Up to 100 Seats) - Financial Services Industries
GOLD STEVIE WINNER:
Pacific Life, Newport Beach, CA: Capturing the Customer Service Representative's Voice to Drive Engagement and Retain Talent
SILVER STEVIE WINNERS:
Delta Defense, West Bend, WI: USCCA Contact Center
BRONZE STEVIE WINNERS:
EFG Companies, Irving, TX: EFG Companies - Changing An Industry
John Hancock Financial Services, Boston, MA: Making it even better!

Contact Center of the Year (Up to 100 Seats) - Other Service Industries
GOLD STEVIE WINNER:
60K Ltd., Sofia, Bulgaria: 60K Ltd.
SILVER STEVIE WINNERS:
AllClear ID, Austin, TX: AllClear ID Contact Center - Austin, Texas
DHL Express Jordan, Amman, Jordan: Being Insanely Customer Centric Center
Fujairah Police General Head Quarters, Al Fujairah, United Arab Emirates: Ministry Of Interiior Fujairah Police General Head Quarters Operations
G-Force Shipping, Norwell, MA: G-Force Shipping's Contact Center
BRONZE STEVIE WINNERS:
MedCost LLC, Winston Salem, NC: MedCost Contact Center
Sundance Vacations, Wilkes-Barre, PA: Sundance Vacations Call Center
Wyndham Vacation Ownership, Orlando, FL: WVO Inbound Marketing Center

Contact Center of the Year (Up to 100 Seats) - Technology Industries
GOLD STEVIE WINNER:
j2 Global, Inc., Ottowa, ON, Canada: J2 Global Ottawa Contact Center Fax Support
SILVER STEVIE WINNERS:
B&L Information Systems, Bridgman MI: B&L Information System's Client Support Desk
Photodex, Austin, TX: Photodex Contact Center Team
BRONZE STEVIE WINNERS:
(mt) Media Temple, Culver City, CA: Customer First
Beeline, Jacksonville FL: Client Solutions Center
Buildium, Boston, MA: Buildium - Property Management Accounting Software Customer Care Team
ISN, Dallas, TX: ISN Contact Center
NCR Small Business, Alpharetta, GA: NCR Silver Ramps Up Call Center Support in 2014
WP Engine, Austin, TX: WP Engine's Support Contact Center

Contact Center of the Year (Up to 100 Seats) - All Other Industries
GOLD STEVIE WINNER:
DHL Express NZ Ltd., Auckland, New Zealand: DHL Express NZ Customer Services
SILVER STEVIE WINNERS:
DHL Express Brazil LTDA, São Paulo, Brazil: DHL Express Brazil Customer Service Insanely Customer Centric
DHL Express Ecuador, Quito, Pichincha, Ecuador: DHL Express Ecuador Contact Center
BRONZE STEVIE WINNERS:
Data & Analytics - Black Knight Financial Services, Irvine, CA: Data & Analytics Contact Center
USANA Health Sciences, Salt Lake City, UT: USANA Health Sciences, Inc.

Contact Center of the Year (Over 100 Seats) - Financial Services Industries
GOLD STEVIE WINNER:
Allianz Global Assistance, Richmond, VA: Allianz Global Assistance's Contact Center
SILVER STEVIE WINNERS:
DenizBank, Istanbul, Turkey: DNA of Excellent Customer Experience
Turk Economy Bank, Istanbul, Turkey: TEB Contact Center « Always Working for Excellence»
BRONZE STEVIE WINNERS:
Assurant Specialty Property, Atlanta, GA: Assurant's Hazard Insurance Processing Center Customer Care Team
HSBC Bank (Turkey) A.S., Istanbul: HSBC Turkey Contact Center
MassMutual Life Insurance Company, Springfield, MA: MassMutual's Customer Service Center
PSCU, St. Petersburg, FL: PSCU's Total Member Care Contact Center

Contact Center of the Year (Over 100 Seats) - Other Service Industries
GOLD STEVIE WINNER:
UPMC Health Plan, Pittsburgh, PA: UPMC Health Plan Contact Center
BRONZE STEVIE WINNERS:
Marriott International, Inc., Bethesda, MD: Marriott Reservation Sales
OptumRx, Irvine, CA: OptumRx Contact Center is focused on results

Contact Center of the Year (Over 100 Seats) - Technology Industries
GOLD STEVIE WINNER:
Cvent Inc, McLean, VA: Cvent's Global Contact Center
SILVER STEVIE WINNERS:
Fareportal, New York, NY: CheapOair Contact Center
BRONZE STEVIE WINNERS:
Avea Iletisim Hizmetleri A.S., Istanbul, Turkey: Avea Iletisim Hizmetleri A.S. - Contact Center
Carbonite, Boston, MA: Carbonite Customer Care, Lewiston, ME
GoDaddy.com, Scottsdale, AZ: GoDaddy Contact Center of the Year

Contact Center of the Year (Over 100 Seats) – All Other Industries
GOLD STEVIE WINNER:
Delta Air Lines, Atlanta, GA: Delta Air Lines Contact Center of the Year Over 100 Seats
SILVER STEVIE WINNERS:
Kohl's Department Stores - Credit Division, Menomonee Falls, WI: Kohl's Contact Center
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club Owner Services - Delivering Unforgettable Experiences That Make Vacation Dreams Come True
Statewide Intake, Austin, TX: Statewide Intake - Texas Dept of Family & Protective Services
VIZIO Inc., Irvine, CA: Bridging the Generation Gap with US-Based Support - VIZIO Dakota Dunes, South Dakota
BRONZE STEVIE WINNERS:
Asurion, Nashville, TN: Asurion's One Century Contact Center Driven By Curiosity and Innovation
GuideWell Connect, Jacksonville, FL: In the Eye of the Storm
QVC, West Chester, PA: QVC Customer Service Fosters Engagement and Loyalty

Customer Service Management Team of the Year
GOLD STEVIE WINNER:
OptumRx, Irvine, CA: Team of Performance Drivers
SILVER STEVIE WINNERS:
AllClear ID, Austin, TX: AllClear ID Customer Service Management Team
DHL Express NZ Ltd., Auckland, New Zealand: DHL Express NZ Customer Services
Fujairah Police General Head Quarters, Al Fujairah, United Arab Emirates: Five Stars Traffic and Licensing Customer Service Management Team
BRONZE STEVIE WINNERS:
MassMutual Life Insurance Company, Springfield, MA: MassMutual's Service Center Leadership Team
Turk Economy Bank, Istanbul, Turkey: TEB Contact Center Management Team

Customer Service Training Team of the Year
GOLD STEVIE WINNER:
John Hancock Financial Services, Boston, MA: Training for the Future
SILVER STEVIE WINNERS:
Delta Air Lines, Atlanta, GA: Delta Air Lines Global Sales Support Training and Communications
DHL Express, Beirut, Lebanon: DHL Express Lebanon, Customer Service Training Team
SCC Soft Computer, Clearwater, FL: SCC Soft Computer - Preparing Support Individuals for Success
BRONZE STEVIE WINNERS:
(mt) Media Temple, Culver City, CA: Changing the Game
Extreme Networks, San Jose, CA: Extreme Networks University
ISN, Dallas, TX: ISN Customer Service Training Team
Monitronics International, Dallas, TX: Monitronics International - Training and Development
OptumRx, Irvine, CA: OptumRx Learning Training Team

CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES

e-Commerce Customer Service Award - Financial Services Industries
GOLD STEVIE WINNER:
DenizBank A.S., Istanbul, Turkey: DenizBank Social Customer Care
BRONZE STEVIE WINNERS:
John Hancock Financial Services, Boston, MA: Never Be Locked Out Again
Wealth Bond Precious Metal (Asia) Ltd, Tsim Sha Tsui, Hong Kong: Wealth Bond Precious Metal (Asia) Ltd

e-Commerce Customer Service Award - Transportation Industries
GOLD STEVIE WINNER:
fastjet, Gatwick, United Kingdom: fastjet - Revolutionizing e-Commerce and Online Customer Service in Africa
SILVER STEVIE WINNERS:
Delta Air Lines, Atlanta, GA: Delta Air Lines e-Commerce Customer Service Award
BRONZE STEVIE WINNERS:
DHL Express Lima, Peru: Incremento de las recolecciones de envíos realizadas a través de la herramienta e-commerce DHL WEB Shipping
EMKAY Inc, Itasca, IL: EMKAY Takes Traditional Vendor Management and Converts it to Electronic Seamless Integration

e-Commerce Customer Service Award – All Other Industries
GOLD STEVIE WINNER:
Time Warner Cable, New York, NY: Time Warner Cable Online Customer Care Team
SILVER STEVIE WINNERS:
Kohl's Department Stores, Menomonee Falls, WI: Contact Deflection and Great Service in a Retail Digital World
Nuance Communications, Burlington, MA: Domino's Pizza Launches Voice Ordering with Nuance's Nina Mobile
QVC, West Chester, PA: QVC Builds Real, Enduring Relationships in the Digital Age
BRONZE STEVIE WINNERS:
Fareportal, New York, NY: CheapOair
Monitronics International, Dallas, TX: Monitronics International - Dealer Portal Development and Launch

Best Use of Technology in Customer Service - Advertising, Marketing, Public Relations, Business Services and Diversified Services
GOLD STEVIE WINNER:
Picore International, Calabasas, CA: Best Use of Technology in Customer Service
SILVER STEVIE WINNERS:
Telerx, Horsham, PA: Social InteraXions
BRONZE STEVIE WINNERS:
GetResponse, Wilmington, DE: 24/7 LiveChat at GetResponse
LiveWatch Security, Saint Marys, KS: LiveWatch Security

Best Use of Technology in Customer Service - Accounting, Banking, Financial Services, and Insurance
GOLD STEVIE WINNER:
Allied Global, Toronto, Canada: Allied Global: Out with old contests, in with new engagement technology
SILVER STEVIE WINNERS:
DenizBank, Istanbul, Turkey: State of the Art Technology in Customer Service
John Hancock Financial Services, Boston, MA: 'Working together is success' - Henry Ford
Wells Fargo, San Francisco, CA: Wells Fargo Treasury Management Client Delivery Technology Support
BRONZE STEVIE WINNERS:
Assurant Specialty Property, Atlanta, GA: CTI Softphone
Data & Analytics - Black Knight Financial Services, Irvine, CA: Data & Analytics Customer Service Innovations
Garanti Bank, Istanbul, Turkey: Alo Garanti Voice Technologies and Customer Experience
John Hancock Financial Services, Boston, MA: High Speed Account Set-up
SurePayroll, Inc., Glenview, IL: SurePayroll Customer Service Best Use of Technology

Best Use of Technology in Customer Service - Computer Software and Services
GOLD STEVIE WINNER:
Informatica Corporation, Redwood City, CA: Streamlining the Recreation of Software Issues/Defects for Accelerated Problem Resolution and Increased Support Engineer Productivity
SILVER STEVIE WINNERS:
Acronis, Woburn, MA: Acronis Support - Best Use of Salesforce
Mozy by EMC, Pleasant Grove, UT: How to make support for millions of users in the software as a service (SAAS) industry efficient, fast, and personal.
BRONZE STEVIE WINNERS:
Asurion, Nashville, TN: Asurion's Soluto Support and Protection
Attendance on Demand, Livonia, MI: Manager Mobile
Blizzard Entertainment, Irvine, CA: Integrated customer service at Blizzard
D-CAT Group, Istanbul, Turkey: BILGIN : Turkcell Global's SAP BI Platform - an end-to-end BI Platform by D-CAT Group
Federal Motor Carrier Safety Administration (FMCSA), Washington, DC: FCMSA's Pre-Employment Screening Program (PSP) Implements Website Enhancements to Support Growing User Base
GoECart, Bridgeport, CT: GoECart: Best Use of Technology In Customer Service
Guidebook, San Francisco, CA: Technology in Guidebook, Inc.'s Customer Service Strategy
Sprout Social, Chicago, IL: From Information to Innovation: The Story of Sprout Social Support

Best Use of Technology in Customer Service - All Other Industries
GOLD STEVIE WINNER:
Globe Telecom, Manila, Philippines: Globe Community: Empowering Customers for Collaborative Customer Service
SILVER STEVIE WINNERS:
Avea Iletisim Hizmetleri A.S.: Avea Iletisim Hizmetleri A.S. - Best Use of Technology in Customer Service
Delta Air Lines, Atlanta, GA: Delta Air Lines Reservations and Customer Care Technology - Natural Language IVR
EMKAY Inc, Itasca, IL: Cutting Edge Technology Results in Monumental Efficiency Gains
Fareportal, New York, NY: CheapOair
HomeServe USA, Norwalk, CT: Doing more with less!
Tchibo Kahve Mam. Dag. Paz. Tic. Ltd. Sti., Istanbul, Turkey: A Cloud Solution - Continuous Accessibility Regardless of Sales Channels
BRONZE STEVIE WINNERS:
Clean Power Finance, San Francisco, CA: Clean Power Finance: Improving Customer Experience in Residential Solar
Lennox Industries, Inc., Richardson, TX: Lennox Industries Best Use of Technology in Customer Service - DaveNet
Rixos Hotels, Antalya, Turkey: Rixos Hotels Global Social Media and Online Customer Service

Award for Innovation in Customer Service - Computer Industries
GOLD STEVIE WINNER:
Code42, Minneapolis, MN: Code42's Customer Experience Team
SILVER STEVIE WINNERS:
CrunchTime! Information Systems, Inc., Boston, MA: CrunchTime! MainCourse
Informatica Corporation, Redwood City, CA: Driving the Next Step Change in Proactive Customer Support with Advanced Predictive Escalation
SCC Soft Computer, Clearwater, FL: SCC Soft Computer - Negotiation of Client Service Level Agreement
BRONZE STEVIE WINNERS:
LawLogix, Phoenix, AZ: LawLogix Engages Clients in New, Meaningful Conversations
PaySimple, Denver, CO: PaySimple - Innovation helps our customer's thrive
SingleHop, Chicago, IL: Unmatched Customer Service for the Cloud
SunGard K-12 Education, Bethlehem, PA: SunGard K-12 Education Certification Program: Taking a Lesson from Our Customers
Thycotic, Washington, DC: Thycotic

Award for Innovation in Customer Service - Financial Services Industries
GOLD STEVIE WINNER:
DenizBank, Istanbul, Turkey: DenizBank Pro-Active Contact Center
SILVER STEVIE WINNERS:
Billhighway, Troy, MI: Customer Happiness is More than a Numbers Game at Billhighway
Nuance Communications, Burlington, MA: ING Netherlands Leverages Nuance's Nina Mobile to Create Virtual Assistant, 'Inge'
Nuance Communications, Burlington, MA: Tangerine Bank Utilizes Nuance's Nina Mobile
BRONZE STEVIE WINNERS:
Akbank, Istanbul, Turkey: Direct Service In Akbank Operation Center
Assurant Specialty Property, Atlanta, GA: InsuranceClaimCheck.com
Assurant Specialty Property, Atlanta, GA: MyCoverageInfo.com Mobile App
Goldenway Precious Metals Limited, Hong Kong: GWPM 's One-Stop Account Management System
Jefferson National, Louisville, KY: An Innovative Approach to Shaping the RIA and Fee-Based Advisor Experience
John Hancock Financial Services, Boston, MA: Lost and Found
Nuance Communications, Burlington, MA: Banco Santander Mexico Authenticates Customers with Nuance's Voice Biometrics

Award for Innovation in Customer Service - Other Service Industries
GOLD STEVIE WINNER:
Fareportal, New York, NY: CheapOair
SILVER STEVIE WINNERS:
HomeServe USA, Norwak, CT: Improving the process, experience and efficiency of claims handling
Kohl's Department Stores, Menomonee Falls, WI: Supporting Customer Channel Choices in a Changing Environment
LECMPA, Southfield, MI: LECMPA Customer Service Team Accomplishments
BRONZE STEVIE WINNERS:
Capital Resorts Group, St. Petersburg, FL: Capital Resorts Distinct Differences" Program"
EMKAY Inc, Itasca, IL: Innovative Technology Enhances Client Visibility
JONCKERS, Westminster, CO: JONCKERS Concierge Service
OptumRx, Irvine, CA: Innovation is at the center of OptumRx Customer Service
UnitedHealthcare, Minnetonka, MN: UnitedHealthcare's Advocate4Me provides innovative member support
Wheels, Inc., Des Plaines, IL: New Wheels Program Increases Awareness of Automotive Recalls
WNS Global Services, Mumbai, Maharashtra, India: WNS Entry

Award for Innovation in Customer Service - Telecommunications
GOLD STEVIE WINNER:
Nuance Communications, Burlington, MA: TalkTalk Reduces Call Center Costs with Nuance's NLU Technology
SILVER STEVIE WINNERS:
Avea Iletisim Hizmetleri A.S., Istanbul, Turkey: Avea Iletisim Hizmetleri A.S.- Innovation in Customer Service
Globe Telecom, Manila, Philippines: Globe Community: Empowering Customers for Collaborative Customer Service
BRONZE STEVIE WINNERS:
Broadview Networks, Rye Brook, NY: Broadview Networks' OfficeSuite® Community
Comcast, Philadelphia, PA: Comcast.com's Rich, Contextual My Account Experience
Nextiva, Scottsdale, AZ: Nextiva's social media/video response campaign

Award for Innovation in Customer Service - All Other Industries
GOLD STEVIE WINNER:
Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Being Omnipresent For Our Customers
SILVER STEVIE WINNERS:
Board of Certification/Accreditation, Owings Mill, MD: Innovation through Integration
HomeServe USA, Norwalk, CT: Moving the customer experience from satisfaction to WOW
NCR Small Business, Alpharetta, GA: NCR Silver: Customer Service that Works for You
Salesforce, San Francisco, CA: Sony Playstation's deployment of Salesforce Service Cloud
The Coca-Cola Company Iberia, Madrid, Spain: Loyalty 3.0. Spreading Brand Love in the Digital World
BRONZE STEVIE WINNERS:
Asurion, Nashville, TN: Expert Coaches Create an Engaged Customer Experience
CSA Travel Protection, San Diego, CA: CSA Travel Protection
Data & Analytics - Black Knight Financial Services, Irvine, CA: Data & Analytics Customer Service Innovations
EMKAY Inc, Itasca, IL: Innovative Technology Enhances Client Visibility
FedEx TechConnect, Memphis, TN: Award for CS in Innovation - Other
Turkish Airlines, Istanbul, Turkey: Turkish Airlines - Invest On Board Project

CUSTOMER SERVICE DEPARTMENT CATEGORIES
In addition to the possibility of receiving a peer-reviewed honor in these categories, all Finalist customer service departments were included in voting for the People's Choice Stevie Awards for Favorite Customer Service. Online voting opened to the public worldwide on January 22 and continued through February 13. More than 51,000 votes were cast, and the top vote-getter in each of the 11 industry categories will receive a special crystal People's Choice Stevie Award at the February 27 awards banquet in Las Vegas.

 

2015 PEOPLE'S CHOICE STEVIE AWARDS FOR FAVORITE CUSTOMER SERVICE WINNERS:

Airlines, Distribution & Transportation: DHL Express International (Thailand) Ltd.
Computer Hardware & Services: Rackspace
Computer Software (<100 employees): Photodex
Computer Software (100+ employees): Paycor
Financial Services: AllClear ID
Healthcare, Pharmaceuticals & Related Industries: PetRays
Hospitality, Leisure & Tourism: Marriott Vacation Club Owner Services
Public Services & Education: Fujairah Police General Head Quarters
Retail: Tchibo Kahve Mam. Dag. Paz. Tic. Ltd. Sti.
Telecommunications: Avea Iletisim Hizmetleri A.S.
All Other Industries: CubeSmart

Customer Service Department of the Year – Airlines, Distribution & Transportation
GOLD STEVIE WINNER:
Delta Air Lines, Atlanta, GA: Delta Air Lines
SILVER STEVIE WINNERS:
DHL Express NZ Ltd., Auckland, New Zealand: DHL Express NZ Ltd
DHL Express Sub Saharan Africa, Cape Town, South Africa: DHL Express Sub Saharan Africa
DHL Express United Arab Emirates, Dubai, United Arab Emirates: DHL Express United Arab Emirates
Fareportal, New York, NY: CheapOair
Nuance Communications, Burlington, MA: Delta Air Lines
BRONZE STEVIE WINNERS:
Bombardier Aerospace, Toronto, ON, Canada: Bombardier Aerospace Customer Services team for Commercial Aircraft
DHL Express & Logistics, Damascus, Syria: DHL Express & Logistics
DHL Express Bolivia SRL, Santa Cruz, Bolivia: Nominación Equipo Frontline Bolivia
DHL Express, Bangkok, Thailand: DHL Express International (Thailand) Ltd.
DHL Express, Ardiya, Kuwait: DHL Express, Kuwait
DHL Express, Makati, Philippines: DHL Express Philippines
EMKAY Inc, Itasca, IL: EMKAY

Customer Service Department of the Year – Computer Hardware
GOLD STEVIE WINNER:
Service Express, Grand Rapids, MI: Service Express, Inc.
SILVER STEVIE WINNERS:
Black Box Network Services, Lawrence, PA: Black Box Network Services Customer Service Department
Unitrends, Burlington, MA: Unitrends

Customer Service Department of the Year – Computer Software - Up to 100 Employees
GOLD STEVIE WINNER:
TweetMyJobs, Burbank, CA: TweetMyJobs
SILVER STEVIE WINNERS:
Guidebook, San Francisco, CA: Guidebook, Inc.
Jobvite, San Mateo, CA: Jobvite's Customer Service Department
Photodex, Austin, TX: Photodex Customer Service Department
Wagepoint, Kitchener, ON, Canada: Wagepoint
BRONZE STEVIE WINNERS:
Compliance Science, Inc., New York, NY: Compliance Science Customer Success Team
Datalight Inc, Bothell, WA: Datalight
eMaint Enterprises, Marlton, NJ: eMaint Enterprises
FastSpring, Santa Barbara, CA: FastSpring
Kepware Technologies, Portland, ME: Kepware Technologies
Lucernex Technologies, Plano, TX: Lucernex Technologies
NCR Small Business, Alpharetta, GA: NCR Small Business
OmniUpdate, Camarillo, CA: OmniUpdate, Inc.
Transzap, Inc., Denver, CO: Oildex

Customer Service Department of the Year – Computer Software - 100 or More Employees
GOLD STEVIE WINNER:
GoodData, San Francisco, CA: GoodData
SILVER STEVIE WINNERS:
Cvent Inc, McLean, VA: Cvent
iCIMS, Matawan, NJ: iCIMS
Paycor, Cincinnati, OH: Paycor
ShopKeep, New York, NY: ShopKeep
BRONZE STEVIE WINNERS:
BlackLine, Woodland Hills, CA: BlackLine
Bronto Software, Durham, NC: Bronto Software
Constant Contact, Waltham, MA: Constant Contact
Kaspersky Lab, Woburn, MA: Kaspersky Lab Support and Services Department of the Year
Lyris, Emeryville, CA: Lyris Global Customer Support team
optivo GmbH, Berlin, Germany: optivo GmbH
Telogis Inc., Aliso Viejo, CA: Telogis Inc.
Unitrends, Burlington, MA: Unitrends
Vend, Auckland, New Zealand: Vend
Xactly Corporation, San Jose, CA: Xactly
Zuora, Inc, Foster City, CA: Zuora, Inc.

Customer Service Department of the Year – Computer Services
GOLD STEVIE WINNER:
ATech, Brisbane, QLD, Australia: ATech
SILVER STEVIE WINNERS:
Rackspace, Windcrest, TX: Rackspace
BRONZE STEVIE WINNERS:
AppRiver, Gulf Breeze, FL: AppRiver
Unitiv's Intelligent Help Desk, Alpharetta, GA: Unitiv's Client Services Department

Customer Service Department of the Year – Financial Services - Up to 100 Employees
GOLD STEVIE WINNER:
NYCM Insurance, Edmeston, NY: NYCM Insurance
Sahouri Insurance, McLean, VA: Sahouri Insurance and Financial
SILVER STEVIE WINNERS:
AllClear ID, Austin, TX: AllClear ID
Allianz Global Assistance, Richmond, VA: Allianz Global Assistance
Inova Payroll, Nashville, TN: Inova Payroll
BRONZE STEVIE WINNERS:
GPS Capital Markets, Inc., South Jordan, UT: GPS Capital Markets Attributes Rapid Growth to World-Class Customer Service

Customer Service Department of the Year – Financial Services - 100 or More Employees
GOLD STEVIE WINNER:
DenizBank, Istanbul, Turkey: DenizBank Contact Center
BRONZE STEVIE WINNERS:
Akbank, Istanbul, Turkey
Family Heritage Life Insurance Company of America, Broadview Heights, OH
John Hancock Financial Services, Boston, MA: John Hancock Mitigation and Contract Verification Team
John Hancock Financial Services, Boston, MA: John Hancock Shared Services Training & Development Team
MassMutual Life Insurance Company, Springfield, MA

Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE WINNER:
PetRays, Spring, TX: PetRays
SILVER STEVIE WINNERS:
TSI Healthcare, Chapel Hill, NC: TSI Healthcare
BRONZE STEVIE WINNERS:
Halyard Health, Irvine CA: Halyard Health
MyLifeLine.org Cancer Foundation, Denver, CO: MyLifeLine.org Cancer Foundation

Customer Service Department of the Year – Leisure & Tourism
GOLD STEVIE WINNER:
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club Owner Services
SILVER STEVIE WINNERS:
Marriott International, Inc., Bethesda, MD: Marriott Intermediary Partner Care
BRONZE STEVIE WINNERS:
HotelTonight, San Francisco, CA: HotelTonight
Rixos Hotels, Antalya, Turkey: Rixos Hotels

Customer Service Department of the Year – Public Services & Education
GOLD STEVIE WINNER:
Fujairah Police General Head Quarters, Al Fujairah, United Arab Emirates: Ministry Of Interior Fujairah Police General Head Quarters Five Stars Traffic and Licensing Customer Service
SILVER STEVIE WINNERS:
OmniUpdate, Camarillo, CA: OmniUpdate, Inc.
BRONZE STEVIE WINNERS:
PublicSchoolWORKS, Inc. Cincinnati, OH: PublicSchoolWORKS
Safe2Drive, Jamul, CA: Safe2Drive
Texas.gov, Austin, TX: Texas.gov

Customer Service Department of the Year – Retail
GOLD STEVIE WINNER:
Kohl's Department Stores - Credit Division, Menomonee Falls, WI: Kohl's Department Stores
SILVER STEVIE WINNERS:
Tchibo Kahve Mam. Dag. Paz. Tic. Ltd. Sti., Istanbul, Turkey: All Tchibo Shops are our houses, all our customers are guests who visit our households
BRONZE STEVIE WINNERS:
Overstock.com, Salt Lake City, UT: Overstock.com

Customer Service Department of the Year – Telecommunications
GOLD STEVIE WINNER:
Masergy Communications, Inc, Plano, TX: Masergy Communications
SILVER STEVIE WINNERS:
Avea Iletisim Hizmetleri A.S., Istanbul, Turkey: Avea Iletisim Hizmetleri A.S.
ReadyTalk, Denver, CO: ReadyTalk
BRONZE STEVIE WINNERS:
60K Ltd., Sofia, Bulgaria: Sky Broadband
Alteva, Philadelphia, PA: Alteva
Broadview Networks, Rye Brook, NY: Broadview Networks
MetTel, New York, NY: MetTel
Nextiva, Scottsdale, AZ: Nextiva
Vonage Holdings Corp., Holmdel, NJ: Vonage

Customer Service Department of the Year – All Other Industries
GOLD STEVIE WINNER:
CubeSmart, Malvern, PA: CubeSmart
SILVER STEVIE WINNERS:
Alliance Laundry Systems, Ripon, WI: Alliance Laundry Systems
Carglass Belgium N.V., Hasselt, Belgium: Carglass Customer Solutions, re-delight unhappy customers
Cayan, Boston, MA: Cayan
SurePayroll, Inc., Glenview, IL: SurePayroll
BRONZE STEVIE WINNERS:
BSES Yamuna Power Limited, Delhi, India: BSES Yamuna Power Limited
CSA Travel Protection, San Diego, CA: CSA Travel Protection
DHL Express El Salvador, San Salvador, El Salvador: Satisfaccion del cliente post recolecta
IDT911, Scottsdale, AZ: IDT911
Nudge, American Fork, UT: Nudge
Reputation.com, Redwood City, CA: Reputation.com
USANA Health Sciences, Salt Lake City, UT: USANA Health Sciences, Australia

NEW PRODUCT & SERVICE CATEGORIES

Business Intelligence Solution – New
GOLD STEVIE WINNER:
DenizBank A.S., Istanbul, Turkey: DenizBank CRM Revolution - inter - Online CRM
SILVER STEVIE WINNERS:
Avention, Concord, MA: Avention
BRONZE STEVIE WINNERS:
Donlen Corporation, Northbrook, IL: Donlen Business Intelligence Solution-New

Business Intelligence Solution – New Version
GOLD STEVIE WINNER:
FedEx TechConnect, Memphis, TN: Customer Data Governance Tool - FedEx TechConnect, Enterprise Customer Data Services
SILVER STEVIE WINNERS:
Gagein, Inc., Campbell, CA: Gagein Introduces Next-Generation Proactive Selling, Gives Salespeople ‘First Caller’ Advantage
BRONZE STEVIE WINNERS:
D-CAT Group, Istanbul, Turkey: BILGIN: Turkcell Global's SAP BI Platform - an end-to-end BI Platform by D-CAT Group
Turner Industries Group LLC, Baton Rouge, LA: MAPS Productivity System

Collaboration Solution – New
GOLD STEVIE WINNER:
United Credit Consultants, Burnsville, MN: United Credit Consultants has a collaboration of credit services, debt settlement options & real estate solutions for each consumer
SILVER STEVIE WINNERS:
John Hancock Financial Services, Boston, MA: Price It Faster
BRONZE STEVIE WINNERS:
Denizbank, Istanbul, Turkey: Denizbank's Campus Card

Collaboration Solution– New Version
GOLD STEVIE WINNER:
bigtincan, Waltham, MA: The Mobile Revolution - making every customer interaction count with bigtican hub 4.0
SILVER STEVIE WINNERS:
Bloomfire, Austin, TX: Bloomfire: Using Knowledge as an Asset
BRONZE STEVIE WINNERS:
FedEx TechConnect, Memphis, TN: FedEx TechConnect, Data Integration Process and Strategy of Newly Acquired Companies
Infinite Convergence Solutions, Arlington Heights, IL: NetSfere
Lucernex Technologies, Plano, TX: Lucernex's Lx Retail 9.2.2

Contact Center Solution – New
GOLD STEVIE WINNER:
NewVoiceMedia, San Francisco, CA: NewVoiceMedia - Contact Center Solution-New
SILVER STEVIE WINNERS:
Fujairah Police General Head Quarters, Al Fujairah, United Arab Emirates: Ministry Of Interior Fujairah Police General Head Quarters STORM
BRONZE STEVIE WINNERS:
NICE Systems, Paramus, NJ: NICE Systems' Real-Time Authentication and Fraud Prevention solution

Contact Center Solution – New Version
GOLD STEVIE WINNER:
Transera, Sunnyvale, CA: Customer Engagement Analyzer 2.0
SILVER STEVIE WINNERS:
NewVoiceMedia, San Francisco, CA: NewVoiceMedia -Contact Center Solution -NEW VERSION
BRONZE STEVIE WINNERS:
John Hancock Financial Services, Boston, MA: Consent by Phone
NICE Systems, Paramus, NJ: NICE Systems' Advanced Interaction Recorder

Incentive Management Solution – New
GOLD STEVIE WINNER:
Xactly Corporation, San Jose, CA: Xactly Insights

Incentive Management Solution – New Version
GOLD STEVIE WINNER:
Xactly Corporation, San Jose, CA: Xactly Incent
BRONZE STEVIE WINNERS:
Iconixx, Austin, TX: Iconixx Sales™

IVR or Web Service Solution – New
GOLD STEVIE WINNER:
Rackspace, San Antonio, TX: Rackspace's Cloud Control Panel Support Drawer
SILVER STEVIE WINNERS:
NICE Systems, Ra'anana, Israel: NICE IVR Journey Analytics
BRONZE STEVIE WINNERS:
Garanti Bank, Istanbul, Turkey: Alo Garanti Voice Technologies
(mt) Media Temple, Culver City, CA: Don't Call Us, We'll Call You: Click-to-Call by Media Temple

IVR or Web Service Solution – New Version
GOLD STEVIE WINNER:
Artificial Solutions, Stockholm, Sweden: Teneo Virtual Assistant
BRONZE STEVIE WINNERS:
Oi, Rio de Janeiro, Brazil: Intelligent IVR improves the customer relationship

Marketing Solution – New
GOLD STEVIE WINNER:
BlueConic, Boston, MA: BlueConic: Dramatically improving the customer experience through real-time personalization
SILVER STEVIE WINNERS:
C-4 Analytics, Saugus, MA: C-4 Analytics Online Reputation Management (ORM) Platform
BRONZE STEVIE WINNERS:
Corporate360 Pte Ltd, Singapore: Prospectr - BigData solution from Corporate360 for B2B Marketing
Turkiye Is Bankasi A.S., Istanbul, Turkey: Turkiye Is Bankasi A.S.'s Marketing Optimization

Marketing Solution – New Version
GOLD STEVIE WINNER:
Smartling, New York, NY: Smartling - Transforming the Customer Experience Through Language
SILVER STEVIE WINNERS:
Infinite Convergence Solutions, Arlington Heights, IL: Infinite Convergence Solution's Enterprise Messaging Service

Relationship Management Solution – New
GOLD STEVIE WINNER:
Tactile, Redwood City, CA: Introducing Tact - The first mobile command center designed for salespeople
SILVER STEVIE WINNERS:
DenizBank A.S., Istanbul, Turkey: DenizBank CRM Revolution - inter-OnlineCRM
DenizBank, Istanbul, Turkey: Love Bank
Relayware, Jersey City, NJ: Relayware’s New Partnering Automation Improve Channel Partner Engagement
BRONZE STEVIE WINNERS:
EMKAY Inc, Itasca, IL: EMKAY Takes Customer Relationship Management Technology to a Whole New Level
John Hancock Financial Services, Boston, MA: Building a Quality Relationship
John Hancock Financial Services, Boston, MA: Managing Service with Our Partners
JONCKERS, Westminster, CO: JONCKERSmobile

Relationship Management Solution – New Version
GOLD STEVIE WINNER:
SAP, Newtown Square, PA: SAP Cloud for Sales Retail Execution
BRONZE STEVIE WINNERS:
DiCentral, Houston, TX: Multi-Language Support - EDI For Everyone

Sales Automation Solution – New
GOLD STEVIE WINNER:
Outsell, LLC, Minneapolis, MN: Outsell BuyerScout
BRONZE STEVIE WINNERS:
Broadview Networks, Rye Brook, NY: OfficeSuite® CRM Connector for Salesforce®

Sales Automation Solution – New Version
GOLD STEVIE WINNER:
Qstream, Burlington, MA: Qstream Sales Performance Analytics Platform
SILVER STEVIE WINNERS:
Cars.com, Chicago, IL: Cars.com Operations CRM - Account Planner
Seismic, San Diego, CA: Seismic Unveils Updated Sales Enablement Software
BRONZE STEVIE WINNERS:
CallidusCloud, Pleasanton, CA: Lead to Money: Transforming Marketing and Sales
ClearSlide, San Francisco, CA: ClearSlide with Mobile Features
Velocify, El Segundo, CA: Velocify for Salesforce

SOLUTION PROVIDER CATEGORIES

Sales Consulting Practice of the Year
GOLD STEVIE WINNER:
Imparta Inc, Austin, TX: Imparta
SILVER STEVIE WINNERS:
Sales Partnerships, Inc., Westminster, CO: SPI Sales Consulting
BRONZE STEVIE WINNERS:
Sales Intelligence Services, Inc | Sales Intellect Company, Chennai, India: Sales Intelligence Services Inc's Sales Consulting Practice
Treeline, Incorporated, Wakefield, MA: Treeline Inc.

Sales Training Practice of the Year
GOLD STEVIE WINNER:
Revenue Storm, Schaumburg, IL: Revenue Storm - The Business Rainmakers
SILVER STEVIE WINNERS:
Imparta Inc, Austin, TX: Imparta
Richardson, Philadelphia, PA: Richardson
Wilson Learning, Minneapolis, MN: Wilson Learning
BRONZE STEVIE WINNERS:
The Brooks Group, Greensboro, NC: The Brooks Group
Franklin Covey, Salt Lake City, UT: Sales Performance Solutions
Janek Performance Group, Las Vegas, NV: For Janek, Adaptation is the Key to Improvement
MarketBridge, Bethesda, MD: MarketBridge Credit Training and Coaching Program for Neiman Marcus Group

Sales Outsourcing Provider of the Year
GOLD STEVIE WINNER:
Invenio Solutions, Austin, TX: Invenio Solutions
SILVER STEVIE WINNERS:
Revana, Tempe, AZ: Revana Fuels Growth for Clients by Providing Exceptional Sales Solutions
SalesStaff LLC, Houston, TX: SalesStaff Produces 35,000 Sales Opportunities for Our Clients in 2014
BRONZE STEVIE WINNERS:
ConnectAndSell, Inc., Los Gatos, CA
Sales Partnerships, Inc., Westminster, CO: Sales Partnerships

Incentive, Rewards, or Recognition Provider of the Year
GOLD STEVIE WINNER:
Hoopla, San Jose, CA: Hoopla’s Sales Motivation Platform
SILVER STEVIE WINNERS:
MarketBridge, Bethesda, MD: 2015 MarketBridge: Saks Fifth Avenue
BRONZE STEVIE WINNERS:
Iconixx, Austin, TX: Iconixx Incentive™

Customer Service or Call Center Training Practice of the Year
GOLD STEVIE WINNER:
UNIQ Training and Consultancy, Istanbul, Turkey: UNIQ Company
SILVER STEVIE WINNERS:
OptumRx, Irvine, CA: OptumRx Principles of Effective Training
BRONZE STEVIE WINNERS:
Common Sense Solutions, Shreveport, LA: Bringing Common Sense Customer Service to the World for 20 Years!
FedEx TechConnect, Memphis, TN: FedEx TechConnect CRISP Educational Initiative

Sales or Customer Service Solutions Technology Partner of the Year
GOLD STEVIE WINNER:
Brainshark, Inc., Waltham, MA: Brainshark, Inc.
SILVER STEVIE WINNERS:
FedEx TechConnect, Memphis, TN: FedEx Enterprise Customer Data Services (ECDS) Team
Parature, from Microsoft, Herndon, VA: Parature, from Microsoft
SugarCRM, Cupertino, CA: SugarCRM's Sweet CRM Market Leadership
BRONZE STEVIE WINNERS:
IntelliResponse Inc., Toronto, ON Canada: IntelliResponse Systems Inc.
John Hancock Financial Services, Boston, MA: 'Working together is success' - Henry Ford
Sparkcentral, San Francisco, CA: Sparkcentral
Verint, Melville, NY: Verint Evolves Customer Experience to Customer Engagement

Contact Center or Customer Service Outsourcing Provider of the Year
GOLD STEVIE WINNER:
Competence Call Center, Vienna, Austria: Competence Call Center
SILVER STEVIE WINNERS:
iResearch Services, Pune, India: iResearch Services ( iRS )
BRONZE STEVIE WINNERS:
Telerx, Horsham, PA: Telerx

BUSINESS DEVELOPMENT CATEGORIES

Business Development Executive of the Year
GOLD STEVIE WINNER:
HomeAway.com, Austin, TX: Taleeb Noormohamed, Vice President, Business Development
SILVER STEVIE WINNERS:
Digital Risk, Maitland, FL: Jeff Taylor, Managing Partner & Co-Founder
Reading Room, Singapore: Sam Booth, International Commercial Director
United Arab Emirates Embassy Police Attache, Washington, DC: Captain Abdulaziz Alshareef, Police Attaché
BRONZE STEVIE WINNERS:
Access One Inc, Chicago, IL: Rick Wagner, VP of Operations and Engineering
Red Apple Consultants, LLC, McLean, VA: Arsalan Sajjad, CEO
ZoomInfo, Waltham, MA: Don Wynns, VP of Business Development

Business Development Professional of the Year
GOLD STEVIE WINNER:
Avea Iletisim Hizmetleri A.S.,Istanbul, Turkey: Gökhan AYAS, Department Manager of Customer Care Project & Self Service Channel Management
SILVER STEVIE WINNERS:
Lennox Industries, Inc., Richardson, TX: Bill Carlson, Director of Retail National Accounts
BRONZE STEVIE WINNERS:
Digital Risk, Maitland, FL: Drew Vandermay, Director, Valuation Services, Digital Risk Valuation Services
Fujairah Police General Head Quarters, Al Fujairah, United Arab Emirates: Maryam Darweish Alhashmi - Ministry of Interior / Fujairah Police General Head Quarters

Business Development Achievement of the Year - Financial Services Industries
GOLD STEVIE WINNER:
Digital Risk, Maitland, FL: Digital Risk secures largest originations client in its history
SILVER STEVIE WINNERS:
AmTrust North America, New York, NY: AmTrust Global Business Development Achievements
BRONZE STEVIE WINNERS:
DenizBank, Istanbul, Turkey: Happy Customers = Successful Business
EFG Companies, Irving, TX: EFG Companies - Changing an Industry

Business Development Achievement of the Year - Media & Entertainment, Hospitality & Leisure Industries& Services Industries
GOLD STEVIE WINNER:
iHeartMedia, Inc., New York, NY: IHeartMedia’s National Sales Team
SILVER STEVIE WINNERS:
NorthStar EMS, Tuscaloosa, AL: Differentiating Ourselves From the Competition - The Value of Accreditation
Setur Servis Turistik A.S., Istanbul, Turkey: Setur's Engelsiz.Setur.Com.tr Website & Corporate Social Responsibility Program
BRONZE STEVIE WINNERS:
Altinbas Petrol Ltd., Nicosia, Turkish Republic of Northern Cyprus: Alpet Kibris Achievements
Passport Online Inc., Beaverton, OR: Passport Online's Social Media Solution For Customers
Rixos Hotels, Antalya, Turkey: Rixos Hotels Global Social Media & Interactive Marketing Business Development
Sales Intelligence Services, Inc | Sales Intellect Company, Chennai, Tamil Nadu, India: Sales Intelligence Services Inc's Business Development Achievement - Services Industries

Business Development Achievement of the Year - Technology Industries
GOLD STEVIE WINNER:
Treeline, Incorporated, Wakefield, MA: Treeline Business Development Achievement of the Year-Technology
SILVER STEVIE WINNERS:
ATech, Brisbane, QLD, Australia: ATech increases annual revenue by almost 80%
BRONZE STEVIE WINNERS:
Collipsis Web Solutions, Broken Arrow, OK: Major Changes for Collipsis Web Solutions in 2014
InsideSales.com, Provo, UT: 100% Revenue Growth for fourth year in a row.

Business Development Achievement of the Year - Transportation Industries
GOLD STEVIE WINNER:
NorthStar EMS, Tuscaloosa, AL: Value Differentiation - The Value of Accreditation

Business Development Achievement of the Year - All Other Industries
GOLD STEVIE WINNER:
Lennox Industries, Inc., Richardson, TX: Lennox Industries Business Development Achievement of the Year
SILVER STEVIE WINNERS:
NorthStar EMS, Tuscaloosa, AL: Value Differentiation - The Value of Accreditation
Stephen Gill Associates, Derby, United Kingdom: Real Business Development - achieving client benefits greater than cost
BRONZE STEVIE WINNERS:
Board of Certification/Accreditation, Owings Mill, MD: BOC's Story of Growth During Industry Contraction
Fujairah Police General Head Quarters, Al Fujairah, United Arab Emirates: Ministry Of Interior Fujairah Police General Head Quarters Business Development
GuideWell Connect, Jacksonville, FL: Weathering the Storm of a Rapidly Changing Business Environment
Nudge, American Fork, UT: Nudge Business Development Achievements
OnTarget Partners, Frisco, TX: OnTarget Partners: Taking Intelligence for Business to the Next Level