Customer Service Awards Winners

2016 Customer Service Awards Category Stevie® Award Winners

The following were Stevie Award winners in The 2016 International Business Awards. The awards were presented during a gala event in Rome, Italy on 21 October. 

Customer Service Department of the Year - Advertising, Marketing, Public Relations & Business Services
GOLD STEVIE WINNERS:
BridgeView Marketing, Inc., Portsmouth, NH USA: Masergy Communications, Inc. - Customer Service Department
Generali Global Assistance, Bethesda, MD USA: Generali Global Assistance's Identity Protection Services Customer Service Department
SILVER STEVIE WINNER:
Teleflora, Los Angeles, CA USA: eFlorist Support Team: Literally Going the Extra Mile for Our Florists!
BRONZE STEVIE WINNER:
SecurityMetrics, Orem, UT, USA: SecurityMetrics’ Customer Service Support Department

Customer Service Department of the Year - Computer Services & Software
GOLD STEVIE WINNER:
WP Engine, Austin, TX USA: WP Engine's Customer Experience Team
SILVER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA: Good is Not Good Enough!
Diligent Corporation, New York, NY USA Making the Impossible Possible - Diligent Corporation Customer Success & Support
PagerDuty, San Francisco, CA USA: PagerDuty Support: Customers for Life
Rimini Street, Las Vegas, NV USA: Global Support Department Exceeds Client Satisfaction Targets to Prove They Are "Engineered for Support"
Squarespace, New York, NY USA : Squarespace Customer Operations Department
BRONZE STEVIE WINNERS:
Cvent Inc., Tysons Corner, VA USA: Cvent Inc.'s Customer Service Department
Datapipe, Jersey City, NJ USA: Datapipe: Success in Customer-Centric Innovation
FastSpring, Santa Barbara, CA USA: FastSpring's year of customer-centricity
Information Builders, New York, NY USA : Information Builders' Worldwide Customer Services Empowers Customers
NetRefer, Gzira, Malta: NetRefer Customer Service Department

Customer Service Department of the Year - Telecommunications
GOLD STEVIE WINNER:
J2 Global Ottawa, Ontario, Canada: J2 Global Ottawa Campaigner Support Department
SILVER STEVIE WINNER:
Ooredoo, Doha, Qatar: Myanmar Customer Centre: Bringing Customer Service into the Equation for the 1st time in a Greenfield/Difficult Landscape
BRONZE STEVIE WINNER:
Viettel Group, Ha noi, Viet Nam: Viettel Customer Service Center - Center for community

Customer Service Department of the Year - Transportation
GOLD STEVIE WINNERS:
DHL Express Bangladesh, Dhaka, Bangladesh
DHL Express, Colombia, Bogota, Columbia
SILVER STEVIE WINNERS:
DHL Express Brazil Ltda, São Paulo, Brazil
DHL Keells Pvt Ltd, Colombo, Sri Lanka
BRONZE STEVIE WINNERS:
DHL Express, Guatemala, Guatemala City, Guatemala
DHL Express Panama, Panama City, Panama
DHL Express Venezuela, Caracas, Venezuela
G-Force Shipping, Norwell, MA USA

Customer Service Department of the Year - All Other Industries
GOLD STEVIE WINNER:
Dubai Electricity & Water Authority, Dubai, United Arab Emirates: DEWA’s Customer Happiness Department
SILVER STEVIE WINNERS:
Thomson Reuters, London, United Kingdom: The End-to-end Customer Services Journey of Thomson Reuters (Financial & Risk)
Visa Europe, London, United Kingdom: Visa Europe - Client Services - Always On
BRONZE STEVIE WINNER:
Thai Life Insurance Plc., Bangkok, Thailand: Thai Life Insurance care center

Customer Service Team of the Year- Advertising, Marketing, Public Relations & Business Services
GOLD STEVIE WINNER:
Pronet, Istanbul, Turkey : "Prolific Personified"
SILVER STEVIE WINNER:
Concentrix, Auckland, New Zealand: Concentrix New Zealand - Best Customer Service Team 2016
BRONZE STEVIE WINNER:
Revana, Tempe, AZ USA: Extremely Successful Agency Team for TeleTech Google AdWords Program

Customer Service Team of the Year- Banking & Financial Services
GOLD STEVIE WINNER:
Visa Europe, London, United Kingdom: Visa Europe - Client Services - Always On
SILVER STEVIE WINNER:
Union National Bank, Abu Dhabi, United Arab Emirates: Customer Care Unit
BRONZE STEVIE WINNER:
Odea Bank A.S., Istanbul, Turkey: Odeabank Contact Center

Customer Service Team of the Year - Computer Software
GOLD STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA: The CarboKnights!
SILVER STEVIE WINNERS:
Diligent Corporation, New York, NY USA: Making the Impossible Possible - Diligent Corporation Customer Support
Xero, Wellington, New Zealand: Australia Payroll year end: 2015 was our best yet
BRONZE STEVIE WINNERS:
CallidusCloud, Dublin, CA USA: CallidusCloud Support: the Secret to Reducing Churn
iContact, Raleigh, NC USA: Multi-Language Customer Service from iContact
Rimini Street, Las Vegas, NV USA: Rimini Street's Global SAP Support Team is THE Formula for Client Success
Rimini Street, Las Vegas, NV USA: Rimini Street's Global Siebel Support Team Caps Off 10 Years of Outstanding Performance and Major Milestone in 2015
Zuora UK, London, United Kingdom: Undaunted and Resolute - Zuora Technical Support EMEA Team

Customer Service Team of the Year - Telecommunications
GOLD STEVIE WINNER:
J2 Global Ottawa, ON, Canada: J2 Global Campaigner Support Team
SILVER STEVIE WINNERS:
Cisco Systems, San Jose, CA USA : DB team made dreams come true
Telkom Indonesia, Jakarta, Indonesia: TAM Vaganza: SME Beyond Experience Through Omni Channel

Customer Service Team of the Year - Transportation
GOLD STEVIE WINNER:
DHL Express Bangladesh, Dhaka, Bangladesh: DHL Express Bangladesh Customer Service Team
SILVER STEVIE WINNERS:
Autologic Diagnostics, Wheatley, Oxon, United Kingdom : Autologic's Secret Sauce: Its Dedicated Fault 2 Fix Customer Service Team
DHL Uruguay SRL, Canelones, Uruguay: DHL Express Front Line Team
BRONZE STEVIE WINNERS:
DHL Express, Muttenz, Switzerland: Swiss Service Desk Team
DHL Express, Saudi Arabia, Al Khobar, Saudi Arabia: Customer Service Team of the Year
DHL Keells Pvt Ltd, Colombo, Sri Lanka: DHL Sri Lanka, Customer Care Team of the Year

Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNERS:
Dubai Electricity & Water Authority, Dubai, United Arab Emirates: Customer Happiness Innovation Team
U.S. Green Building Council, Washington, DC USA: USGBC & GBCI's Technical Customer Service Team: Dynamic and Nimble
SILVER STEVIE WINNER:
IHG, Salt Lake City, UT USA: IHG Executive Liaison team
BRONZE STEVIE WINNERS:
IHG, Salt Lake City, UT USA: IHG Relocation Team
sahibinden.com, Istanbul, Turkey: Sahibinden.com's Customer Service Department

Customer Service Executive of the Year
GOLD STEVIE WINNER:
Dubai Electricity & Water Authority, Dubai, United Arab Emirates: Eng. Abdullah Al Hajri- Executive Vice President, Customers Happiness
SILVER STEVIE WINNERS:
ASE Daycare Center, Paju City, South Korea : Yu Jin Han, Director
DHL Express Bangladesh, Dhaka, Bangladesh: Mahmud Bin Alam, National CS Manager
DHL Express, Muttenz, Switzerland: Jan Rickli, Head of Customer Retention and Key Account Support
Diligent Corporation, New York, NY USA: Jeff Hilk Sets Standard of Superior Support & Service for Diligent Corporation
Vodafone Qatar, Doha, Qatar: Adam Spence, Head of Customer Experience and Transformation
BRONZE STEVIE WINNERS:
AT&T, Dallas, TX USA: Jamie Barton, EVP Sales and Service Centers
CallidusCloud, Dublin, CA USA: Ferdie Pulido of CallidusCloud: Leadership that Directly Impacts Churn
DHL Express, Dubai, United Arab Emirates: DHL UAE, Contact Center Advisor of year 2016 - Mohamed Ali