Customer Service Awards Categories

Recognizing achievements since the beginning of 2022 in all customer service functions.  Nominations that won in the 2023 IBAs may be resubmitted for consideration in the 2024 IBAs.  If they have been updated with recent achievements they may be submitted to the same categories in which they won.  If they have not been updated they must be submitted to categories different from those in which they won.

The information requirements for entries in these categories in the 2024 competition include:

  An essay of up to 650 words describing the nominee's accomplishments since 1 January 2022, OR a video of up to five (5) minutes in length describing the same.

  In bullet-list form (up to 150 words), a brief summary of up to ten (10) of the nominee's chief achievements since 1 January 2022

  Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges

E01. Customer Service Department of the Year

Enter this category if you wish to recognize everyone who works in customer service functions in your organization, regardless of function, location, seniority or position.

E02. Customer Service Team of the Year

Enter this category if you wish to recognize some subset of your entire customer service organization, such as a specific front-line, back-office, customer-complaints, or problem-resolution team, for example.  The team may be multidisciplinary, may stretch across multiple organizations (your own organization, client organizations, and agency or vendor organizations, for example), and may be a permanent team or a temporary team that was assembled only for a specific task or assignment.

E03. Customer Service Executive of the Year

Enter this category to recognize the achievements of individual customer service executives.