Customer Service & Support Awards Judging Committee

Chair:

Dennis Reno, Head of Global Customer Success
Projectworks, San Francisco, California, United States

Dennis Reno is an executive leader with over 20 years of experience in enhancing customer experiences and satisfaction within the SaaS technology sector. He joined Projectworks as the Head of Customer Success in May 2025, following four years as the Chief Customer Officer at Cyara, an AI-driven SaaS platform focused on optimizing customer experiences (CX). Prior to his time at Cyara, Dennis held various executive roles in Customer Success and Support Services at OneLogin, Proofpoint, Oracle, BEA Systems, Plumtree Software, Microsoft, and Continental Airlines.


Committee:

Abhishek Deobhakta, Director
PwC LLP, Dallas, Texas, United States    
Abhishek is a finance transformation consultant. He is experienced in sales, assessment and delivery of large and complex finance transformation projects, enabled by Oracle Cloud ERP and EPM. He focuses on financial services clients across the globe.

Jed Estanislao, Chief Marketing and Experience Officer
Eastern Communications (Eastern Telecommunications Phils. Inc.), Makati CIty, Metro Manila, Philippines  
Jed is an experienced marketing and customer experience professional from Manila, Philippines. With over 20 years of experience in the Telecommunications Industry, he has led key marketing campaigns and customer experience initiatives that have been instrumental to commercial success. These programs have also received several accolades and awards from renowned recognition bodies.


Olímpio Fernandes, Associate Partner
IBM, Rio de Janeiro, Brazil 
Executive professional with 20+ years in artificial intelligence applied to customer service. Expert in Speech Analytics, NLP, and chatbots, leading innovative projects that enhance customer experience. Recognized for delivering results and international awards, combining strong technical expertise with strategic vision in large companies.





Munesh Gupta, Lead, Infrastructure Administration Engineer
Prudential Financial, Frisco, Texas, United States 
Munesh is a seasoned technology leader with over 17 years of global experience in Customer Experience (CX), Contact Center Solutions, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) systems and Voice Biometric Solutions. As a Subject Matter Expert (SME) in enterprise communication technologies, he specializes in architecting and integrating scalable, secure, and user-centric platforms.




Swechcha Gurram, Senior Financial Data Analyst    
Amtex Systems Inc, New York City, New York, United States
Swechcha Gurram is a data expert with more than 17 years of professional experience in the government, financial services, technology, healthcare, and energy sectors. She has a strong background in data visualization, predictive analysis, statistical analysis, and machine learning and is skilled in ETL processes, reporting, and data modeling.




Ibrahim R A Harara, Senior Management Consultant
SIM Management Consultancy, Dubai, United Arab Emirates
Ebrahim has 7+ years of experience in management consulting, public service performance development, model implementation, and channel assessment. He worked with UAE government organizations to achieve locally and globally identified accreditation, the Global Star Rating Program "7 Star", Management Standards "ISO, Strategic Planning and Future Foresight, and The Sheikh Khalifa Excellence Award "SKEA.“
 

Raj Mehta, Resident Client Success Manager / Resident Consultant
Trimble Inc., Columbia, South Carolina, United States  
Raj is a visionary civil engineer who leverages cutting-edge software to modernize and optimize transportation infrastructure asset management. Through a combination of deep technical expertise and a meticulous understanding of client objectives, he spearheads revolutionary implementations of SaaS solutions to manage DOT assets.

Gautami Nadkarni, Senior Customer Engineer
Google, New York City, New York, United States
Gautami is a visionary Cloud Architect with 9+ years of experience driving cloud transformations for Enterprise companies and launching pioneering Data and AI-powered products, unlocking unprecedented efficiency. A champion for DEI, Gautami fosters innovation and diverse perspectives in all engagements.

Junru Xu, Lead AI Product Designer
Columbia University, New York City, New York, United States 
Junru (Jennie) Xu stands out as an exceptional award-winning product designer and UX lead, boasting eight years of rich experience in product design, user experience, and human-computer interaction from Columbia University. Currently works as Lead AI Product Director at Zngverse.Inc


Sahil Yadav, Senior Director, Product Management    
AOI, Hayward, California, United States   
Sahil Yadav is Head of Software and AI (Senior Director, Product Management) at AOI, where he leads the development of agentic AI-based self-healing and autonomous network solutions. With over 14 years of experience in AI product management, Sahil, formerly Chief Product Officer at TelemeTrak, has launched AI-based network automation platforms at Cisco.