Customer Service & Support Awards Judging Committee

Chair:
Claire Oatway, Chief Executive Officer
Neon Juno, Plymouth, Devon, United Kingdom

Claire is a globally recognized leader in strategy and responsible technology, with extensive experience in both local government and healthcare sectors. She currently teaches executives at Cambridge Judge Business School, bringing a wealth of knowledge and practical insights to a global cohort of future leaders. Her role as an educator complements her passion for fostering strategic thinking and responsible tech implementation.

As a podcaster and vocal advocate for AI ethics, Claire delves into the intersections of technology, strategy, and societal impact. Her podcast, "Exponential Potential," explores these themes, providing listeners with actionable insights and inspiring conversations with thought leaders. Through her advocacy, Claire emphasizes the importance of ethical considerations in technology adoption and innovation, ensuring that advancements benefit society as a whole. Claire’s influence extends to national healthcare policy in the UK and Ireland, where her strategic vision and leadership have driven significant reforms. She has been instrumental in shaping policies that promote sustainable growth and improved service delivery within the healthcare system. Her work in this arena underscores her commitment to public service and her ability to navigate complex regulatory landscapes. In her earlier career, Claire made a profound impact in local government, steering Plymouth to become a pioneer in systems design. Her innovative approach to partnership working and democratic governance revitalized service delivery and achieved major cost savings. This experience laid the foundation for her subsequent success in the healthcare sector, where she transformed a newly merged GP practice into a national leader in population health management.

Claire’s achievements are not confined to the UK. She is a sought-after public speaker on innovation and technology, sharing her insights on international stages. Her ability to engage diverse audiences and convey complex ideas with clarity and passion has made her a respected voice in the field. Her work is characterized by a relentless pursuit of excellence and a deep sense of integrity. Claire’s leadership style is both inspirational and pragmatic, fostering environments where curiosity and tenacity thrive. She believes in the potential of every individual to achieve more than they imagine, a philosophy that permeates her teaching, coaching, and public speaking. Claire’s commitment to responsible technology and ethical leadership is reflected in her various initiatives aimed at empowering others. Whether mentoring young entrepreneurs, advising tech startups, or leading workshops on strategic innovation, she consistently champions the values of transparency, accountability, and inclusivity. In all her endeavors, Claire remains dedicated to creating opportunities and driving positive change. Her optimistic outlook and energetic approach infuse her work with a unique blend of strategic foresight and practical wisdom. As a leader, educator, and advocate, she continues to inspire others to stretch beyond their comfort zones and embrace the transformative potential of technology and strategic thinking.

Committee:

Farhan Al Anezi, Director
Tarahum, Riyadh, Saudi Arabia
Farhan Al-Anezi has over 15 years of experience in quality systems, strategic planning, and organizational excellence. He serves as the Director of the Office of Excellence and Strategy at Tarahum: The National Committee for the Care of Prisoners and Released Persons and Their Families in Saudi Arabia. Farhan holds an Executive MBA.

Adrian Harvey, CEO & Co-Founder
Elephants Don't Forget, London, United Kingdom
Adrian has 20 years in regulated markets, 10 at the C-suite level in enterprise-scale firms, and over a decade of building and operating the world's leading AI application for employee performance improvement.

Shaila Lobo, Senior Director
Salesforce, Alameda, California, United States
Shaila Amelia Lobo, Senior Director of Strategy at Salesforce, leads transformative initiatives in strategic planning, data analytics, and technology integration. She holds a Master's degree in Industrial Systems Engineering from Georgia Tech and serves on the boards of the Center for Chronic Illness and the Icla Da Silva Foundation.

Prashant Prasad, Vice President - Sales
Xoriant Corporation, Sunnyvale, California, United States
Prashant, a Vice President of Sales and Portfolio Leader at Xoriant, has over 25 years of experience in the Products and Services industry. An Electronics Engineer from Mumbai University, he also holds an MBA from Thunderbird School of Global Management. His expertise lies in Sales, Customer Support and Service Delivery.

Dennis Reno, Growth Advisor
Enactify.ai, San Francisco, California, United States
Dennis Reno has held executive positions in Customer Success at Oracle, Microsoft, Cyara, Proofpoint, Arxan Technologies, and Continental Airlines.

Vivek Singh, Executive Vice President Business & Delivery
Palayekar Companies Inc DBA PALNAR, Cranbury, New Jersey, United States
Vivek has been EVP – Business & Delivery Palayekar Companies Inc DBA PALNAR since 2023. Vivek comes with 12.5 years’ experience in the IT industry mostly into Innovation and Business Management. His career has been characterized by pioneering solutions leveraging emerging technologies—Artificial Intelligence (AI)/Machine Learning (ML), Blockchain, and the Internet of Things (IoT)—that have significantly enhanced customer experiences.

Brian Tirkey, Senior Manager - Partner Technical Success            
Autodesk, North Sydney, New South Wales, Australia
Brian is a Senior Manager of Partner Technical Success at Autodesk. With over 14 years of experience at both Cisco Systems and Autodesk, Brian brings extensive expertise in operations, strategic innovation programs, business strategy and transformation, and customer and partner success. An innovator and entrepreneur at heart, Brian is dedicated to driving excellence.

Zeki Yüksekbilgili, Founder, Trainer
Yuksekbilgili Egitim & Danisma, Istanbul, Turkey
Dr. Zeki Yuksekbilgili, has a doctorate degree in business management, gives lectures, and has worked as an academician for 15 years. He is the founder of one of the biggest training companies in Turkey, Yuksekbilgili Training Co., and has more than 20 years of training experience.