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Customer Service & Support Awards Judging Committee

Chair:

Frank DiCarlantonio III, Chief Executive Officer Frank DiCarlantonio III
Scaffidi Restaurant Group, Steubenville, Ohio, United States

Frankie DiCarlantonio is the CEO of the Scaffidi Restaurant Group in Steubenville, Ohio, a multi-brand Foodservice Corporation that was started by his family in 2009. Leading the day-to-day operations of the Group as well as its Development Operations, Frankie has been in his family business since he was a teenager and is now the top executive of the company. 

Aside from his role with the Scaffidi Restaurant Group, Frankie is also a respected Business Consultant, specializing in Small to Mid-Size Businesses with Development, Growth, Rehabilitation, and Expansion. Apart from his Business Ventures, Frankie also gives a lot of his time and energy to causes in the Civic and Non-Profit Sectors, including serving as one of the youngest Board Members of a County Board of Elections in the State of Ohio helping administer elections in his home county of Jefferson County, Ohio; serving as President of the Italian-American Cultural Club where Frankie is able to give back and celebrate his rich heritage; and so much more in his local community. 

Frankie is proud to have been a judge with the Stevie Awards group of award programs for several years and being able to evaluate so many great organizations through time. He looks forward to helping administer a great round of judging for his Judging Committee and knows that he will be amazed by the many accomplishments of many companies throughout the world. 

Committee:

Carol Telimoye Adetona, Adviser Oil Spills Compensation
Shell Petroleum Development Company Nigeria Limited, Port Harcourt, Rivers, Nigeria

Carol currently works as Adviser Oil Spill Compensation with Shell Petroleum Development Company Nigeria Limited. She is a trained Mediator and a Fellow of the Institute of Chartered Mediators and Conciliators. Carol holds a Bachelor’s degree in English Studies and a Diploma in Public Relations from the Chartered Institute of Public Relations, UK.

Altug Eker, Executive Board Member
Bulutistan, Istanbul, Turkey

Altug has 23 years of experience in technology and telecom, startup mentor, and entrepreneur. 

Olimpio Fernandes, Director
TIM, Rio de Janeiro, Brasil
Olimpio Fernandes is the Cognitive Experience Director at TIM Brasil. He has spent more than 20 years helping companies accelerate digital transformation using artificial intelligence and cognitive computing solutions. Results-oriented and focused on performance, he is always searching for new ways for businesses to do business using technology.

Jacqueline Fuentes, Head of Global CX
Jollibee Food Corporation, Paranaque City, Metro Manila, Philippines
Jacqueline Fuentes, Vice President of Global CX and Loyalty at JFC, brings 17+ years of experience in Telecommunications and 6+ years in E-commerce. Former CCO of Lazada for 7 years, she excels in Customer Experience Transformation, Process Improvement, Change Management, and Organizational Development. Passionate about delivering branded experiences and fostering team growth.

Tammy Godby, Global Director
Percepta, Dearborn, Michigan, United States
Tammy builds strong cross-functional relationships, leads diverse delivery team initiatives and projects, and champions thought leadership. She holds a BA degree in Organizational Management and Public Administration, an MS degree in Executive Leadership and Organizational Change, and certifications in Leading Diversity, Equity, and Inclusion and National Mental Health First Aid Instructor. 

Elham Mirzapour, Head of Design
Arena Design Studio, Tabriz, East Azerbaijan, Iran
Elham is an industrial designer. She is the Head of design at Arena Design Studio. Elham is one of the reviewers of the Edison Awards and a jury member of the A’Design Awards and Competition, the New York Product Design Awards, the London International Creative Competition (LICC), and the European Product Design Awards (EPDA).

 

Valliappan Narayanan, Director of Engineering
AT&T, Dallas, Texas, United States

Brandon Jaymar Ngo, Secretary to the Managing Director 
Archiscope Engineering Consultancy , Doha, Qatar

With a total of six years of customer service and inbound and outbound sales experience in the BPO (Business Process Outsourcing) sector, customer service and sales. He took his career to the next level and was appointed secretary at one of the leading Engineering Consulting firms in Qatar.

 

Abhay Patwardhan, CEO
AP Ventures India, Surat, Gujarat, India

Abhay Patwardhan CEO of AP Ventures India, is a management professional with 39 years of rich experience in areas of corporate business management in international territories across the globe. Also past two decades offering Consultancy service for Industrial Chemicals and product management.

 

Dennis Reno, Senior Vice President 
Cyara, San Francisco, California, United States

Dennis Reno recently joined Cyara as Senior Vice President of Customer Experience. Dennis has a rich background managing Customer Experience, Customer success, and Support at companies like Microsoft, Oracle, BEA Systems, and Continental Airlines.

 

Deepa Venkatrao, Director
IQVIA, Chennai, Tamil Nadu, India

Deepa Venkatrao is a highly experienced professional with 20 years of expertise in customer experience management and software development. As a mentor, Deepa possesses exceptional people management skills and takes full responsibility for ensuring excellent service delivery.

Payal Virani, Senior Customer Service Representative
Just Dial Ltd. (India), Mumbai, Maharashtra, India