2017 Customer Service & Support Awards Categories Judging Committee

COMMITTEE CHAIR:

Tina Dobie, Senior Vice President, Customer Experience
WP Engine, Austin, Texas, USA

COMMITTEE:                                                                    

Simon Hardy, Brand & Customer Experience Consultant
Vancouver, British Columbia, Canada   

Franky JaminFranky Jamin, Independent Commissioner
PT Paramount Enterprise International, Jakarta Selatan, DKI, Indonesia

Born in North Sumatera Indonesia, currently live and work in Jakarta, as Independent Commissioner in few local companies and active executive in few NGOs and educational establishments.
 

Craig Makin, Program Director, Customer Advocacy
Oracle Corporation, Asia Pacific and Japan, Perth, Western Australia, Australia

David MitzenmacherDavid Mitzenmacher, Vice President, Client Experience and Transformation
ADP, San Dimas, California, USA

David Mitzenmacher is a veteran customer experience executive, leading organizations of all sizes and stages through client-centric transformations. He is currently Vice President of Client Experience at ADP where he drives the Effortless.CX client experience strategy. Earlier in his career, David held Chief Customer Officer, Vice President of Customer Success, and Head of Customer Experience roles at a variety of client-centric companies including Rackspace and Kareo. David is a founding member of the Customer Experience Professionals Association and has been recognized as a top influencer in Customer Experience and Customer Success. David is a previous Stevie Award winner for both Customer Service Executive and Customer Service Team of the Year.

Aisha Mubarak Al LoghaniAisha Mubarak Al Loghani, Senior Manager, Excellence
Dubai Airport Freezone, Dubai, United Arab Emirates

17 years experience in Quality Management, managing projects related to excellence such as Business Process Management, ISOs Standards, Employee Suggestion Scheme, Policies, Functions, Performance & Dubai Model. I like new challenges to learn and to contribute to the society in a positive manner with the knowledge that I have gained.

Lou ReinemannLou Reinemann, Director, Customer Care and Documentation
SmartBear Software, Somerville, Massachusetts, USA

Lou has been leading customer facing service teams for over twenty years for startups as well as Fortune 500 companies in industries.  He is truly a customer advocate and has a passion for building exceptional teams.

Hakan Satici, Project Manager
Garanti Bankasi, Istanbul, Turkey

Natalie ScreenNatalie Screen, Customer Experience Strategy & Operations Manager
Xero, Wellington, New Zealand

An experienced leader and problem solver responsible for the overall strategic direction, operational delivery, quality and innovation of a global Customer Experience Team.  My roles have involved strategic, tactical and operational planning, including identifying and implementing business solutions to scale a successful support team in the midst of hyper growth.  I'm also a mentor to other NZ based tech companies wanting to establish and scale their customer support teams and moderate the Customer Success stream of Kiss my SaaS.

Amy ThompsonAmy Thompson, Business Development Manager
LA Mortgage Team, Burlington, Ontario, Canada

Amy is the Business Development Manager for an award winning Mortgage Team and with many years experience in the Real Estate Industry she doesn't just aid in the growth of the business but also helps clients with what could be the biggest transaction of their lives. Amy strives to better herself both professionally and personally with raising a daughter and balancing the a career but like they said, love what you do and you'll never work a day in your life.         

Darren Walker-WallisDarren Walker-Wallis, Training Lead
Barclaycard, Henderson, Nevada, USA

I have worked in L&D for over a decade, primarily in Financial Services. I have managed global learning teams including, design, delivery and planning, mainly in an operationally focused space.