Customer Service & Support Awards Judging Committee

Chair:

Dennis Reno, Head of Global Customer Success
Projectworks, San Francisco, California, United States

Dennis Reno is an executive leader with over 20 years of experience in enhancing customer experiences and satisfaction within the SaaS technology sector. He joined Projectworks as the Head of Customer Success in May 2025, following four years as the Chief Customer Officer at Cyara, an AI-driven SaaS platform focused on optimizing customer experiences (CX). Prior to his time at Cyara, Dennis held various executive roles in Customer Success and Support Services at OneLogin, Proofpoint, Oracle, BEA Systems, Plumtree Software, Microsoft, and Continental Airlines.


Committee:


Ebrahim Harara, Senior Management Consultant
SIM Management Consultancy, Dubai, United Arab Emirates
Ebrahim has 7+ years of experience in management consulting, public service performance development, model implementation, and channel assessment. He worked with UAE government organizations to achieve locally and globally identified accreditation, the Global Star Rating Program "7 Star", Management Standards "ISO, Strategic Planning and Future Foresight, and The Sheikh Khalifa Excellence Award "SKEA.“