Company: Atos Türkiye IT & Consulting
Company Description: Atos Türkiye serves as a systems integrator and service provider, delivering innovative IT services in Managed Services, BPO, Consulting and Systems Integration, Big Data, and Security. Additionally, with about 1,300 customer representatives, Atos Türkiye provides call center services to major local and global firms, especially in finance and telecommunications sectors.
Nomination Category: Achievement Categories
Nomination Sub Category: Achievement in Organization Recovery
 Nomination Title: Atos Türkiye SAP Center of Excellence
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since 1 January 2022, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 200 words used.
Atos is a global leader in digital transformation with approximately 95,000 employees. As Europe's top provider in cybersecurity, cloud, and high-performance computing, Atos offers tailored end-to-end solutions across 69 countries.
Atos Türkiye serves as a systems integrator and service provider, delivering innovative IT services in Managed Services, BPO, Consulting and Systems Integration, Big Data, and Security; additionally, provides call center services to major local and global firms with about 1,300 customer representatives.
In 2022, following Atos Global's decision to withdraw from Russia, highly skilled SAP consultants with strong English and German capabilities were at risk of being lost. Atos Türkiye was selected as the optimal location for this team due to its established SAP Practice structure, IT supply and financial strength, young population, and access to a qualified workforce. Atos Türkiye played significant role in relocating these consultants and initiated the establishment of Atos Türkiye SAP Center of Excellence (CoE).
Atos Global made a strategic investment in Türkiye, designating Atos Türkiye SAP CoE as a nearshore delivery center primarily serving the Central Europe (CE) region. Consequently, SAP services, previously limited to local clients, have expanded internationally with a growing team providing professional services and continuing to grow daily.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2022 that you wish to bring to the judges' attention (up to 250 words):
Total 250 words used.
The establishment of Atos Türkiye SAP CoE began with the transfer of the first employees from Russia in July2022 and continued until April2023. During this process, Atos Türkiye managed all aspects of relocation, including housing, residence and work permits, temporary hotel accommodations, and even finding schools for employees' children. Upon the completion of the transfers in April 2023, Atos Global issued a press release announcing the establishment of Atos Türkiye SAP CoE. Since then, the CoE has continued to grow, with the team expanding to 175 employees through local recruitment.
In the establishment of Atos Türkiye SAP CoE, following aspects of process management stand out:
Successful Relocation: The relocation of 85 highly skilled SAP consultants from Russia to Türkiye was executed seamlessly. 145 people consisting of employees and their families have been successfully relocated, over 90 house hunt, 12 children registered to schools.
Service Continuity: Despite the extensive relocation efforts, Atos Türkiye maintained continuous service delivery. The quality of service was not only sustained but also enhanced throughout the process.
Cultural Adaptation Support: In addition to physical relocation, comprehensive support for cultural adaptation was provided to ensure a smooth transition for the employees.
Expansion with Young Talent: To support the growing team, the WeareTalents Young Talent Program was promptly implemented, bringing in young professionals to strengthen the workforce.
These achievements underscore Atos Türkiye SAP CoE's strategic planning and execution capabilities, as well as its commitment to maintaining service excellence and supporting employee integration during a period of significant organizational change.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 250 words used.
Achievements of Atos Türkiye SAP CoE Center are both unique and significant, highlighted through the following key points:
Dramatic Team Growth: The team in Türkiye expanded from 25 SAP consultants to 175. This 7-fold increase underscores the organization’s ability to scale effectively and manage a growing, diverse team, demonstrating the organization’s ongoing growth and successful adaptation following the relocation. This expansion highlights the organization’s capacity to thrive and continue developing its workforce even after a significant international transition.
Substantial Business Expansion: The annual business volume grew from 1 million EUR to 10 million EUR. This 10-fold increase illustrates effective market expansion and enhanced business capabilities.
Exceptional Customer Satisfaction: Customer satisfaction ratings improved significantly, with the score rising from 4.03 to 4.36 out of 5 between 2020 and 2024. This achievement not only highlights a dedication to delivering high-quality service but also positions the organization as having the highest satisfaction rating among the Customer’s all IT vendors.
Effective SAP CoE Implementation: Beyond the relocation, a successful SAP Center of Excellence(CoE) was established, leading to a continuously growing and robust organizational structure. This approach ensures high service quality and efficient client management, setting the organization apart from competitors.
These accomplishments are noteworthy compared to industry standards, where many companies encounter challenges during relocations and expansions. This project transcends a typical relocation effort, representing a successful international expansion and growth initiative. Organization’s ability to scale up while maintaining superior service and customer satisfaction demonstrates strategic excellence and a significant competitive advantage.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 68 words used.
Apx1: Document- Project Overview
Apx2: Video- Project Testimonials
The remarks of;
Head of Atos Türkiye SAP CoE,
General Manager Atos Türkiye,
Head of HR Atos Türkiye,
several relocated employees and
a newly-hired talent of WeareTalents Program
https://youtu.be/qq7Jua4Jl04
Apx3: Presentation- Project Details
Apx4: Press Release- Atos Türkiye SAP CoE Establishment/Launch
https://atos.net/en/2023/turkey-news_2023_04_12/atos-launches-new-sap-center-of-excellence-in-turkiye
Apx5: Video- WeareTalents
https://youtu.be/4RtT0aVfhPw
Apx6: Video- Team Accolades
https://youtube.com/shorts/RN2P8WJpgZE?feature=share
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