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Amicassa Process Solutions, Inc. (AMICASSA) has been a trusted provider of sales administrative services to Ayala Land, Inc.'s Residential Business Group (RBG) since its inception on July 1, 2008. The company is widely recognized as the primary competitive advantage of ALI, consistently providing exceptional sales administration support to all five of ALI's RBG brands, namely Ayala Land Premier, Alveo Land, Avida Land, Amaia Land, and Bellavita Land. AMICASSA has played a vital role in helping ALI’s RBG Brands achieve its goals and maintain its position as a leading real estate developer in the Philippines.
The company recognizes its employees' contributions towards its success and emphasizes employee engagement by conducting around 25-30 engagement activities per year to ensure its employees' holistic development. These engagement activities include year-end parties, team-building activities, and other company activities aligned with employees' health, mental, financial, spiritual, and emotional well-being. Amicassa values employee feedback and regularly conducts post-activity surveys to improve future engagement activities.
The company's Project Incentive Program (PIP) enables employees to propose projects based on their assessment of potential areas for improvement. Three councils currently function under PIP: the Process Improvement Council (PIC), the People Development Council (PDC), and the Technology Enablement Council (TEC). Completed projects are recognized during the annual town hall with a corresponding certificate of completion and monetary award for all project leads and members.
Apart from its employees, Amicassa is also keen to maintain its commitment to its bank partners, who play a crucial role in Amicassa's mission to provide an excellent service experience. Amicassa's efforts were recognized by the Bank of the Philippine Islands' "Padayon Awards" and the Banco de Oro's "Hiraya Awards" during the Developer's Appreciation Night in March and May, respectively.
Amicassa values its six core values, Quality, Commitment, Teamwork, Integrity, Customer Service, and "Malasakit," equally. Employees who best embody these values are recognized quarterly, and each year, the Annual LIFE Summit kicks off with a theme based on these values (e.g., Developer's 2024 - Quality Unleashed, Excellence Defined, 2023 - Breakthrough to Excellence).
The company's culture is inspired by its core value - "Malasakit" - emphasizing empathy and compassion. This value is integrated into all internal activities to encourage employees to practice it and is the heart of Amicassa's culture. With a commitment of almost one thousand employees, Amicassa is dedicated to delivering an excellent service experience with compassion to colleagues and customers alike.
Nomination Title: Amicassa: A Culture of Employee Appreciation and Recognition
