Company: Viettel AI and Data Services Center, Hanoi
Company Description: Viettel AI is a pioneer in mastering and developing products and services in the fields of AI, Big Data, Robotics and Digital Twin. Currently, Viettel AI ecosystem includes product lines with leading quality in Vietnam, trusted and used by many large domestic and international organizations and businesses.
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Identity & Access Security Solution
 Nomination Title: Viettel eKYC
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
This is a new version of Viettel EKYC. This version was released on October 2023.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 336 words used.
Features:
- Image Quality Check: Automatically check and detect poor quality photo such as: blurry, dark, glare photos... and guide user to take, ensuring photo of customer’s face, photo of ID Card is good enough to perform the next steps.
- Fraud Detection: Automatically inspect, detect, and prevent instances of forgery, ensuring that only original and valid documents are used such as: cropped, perforated, pasted over portrait photos, color printing, edited, expired registration documents, screen captures.
- Information Extraction: Automatically extract customer information from photo and fill out declaration forms with information extraction and entry accuracy of up to 98% (manual verification ~95%).
- Face Liveness Check: Automatically check, detect and prevent instances of fraudulence, impersonation, and deceitful tactics.
- Face Matching: Compare face on the document to customer’ face at the time of service registration for identification and fraud detection purpose.
- Face Search: Search for the face in the database, to prevent mass account registration attacks.
- ID Card Verification: Read information stored on the card’s chip, and cross-check this data with the National Population Database (NPD) to verify whether the card was legitimately issued or is counterfeit.
Competitive advantages:
- Officially connect to the NPD (the official and legal data source of the government) to authenticate Chip-attached Citizen Identity Cards, helping prevent 100% of fraudulent cases.
- Powerful training infrastructure (HPC with capacity of 20 Petaflops).
- Automated deployment process: the entire cycle of training, optimization, integration, testing, and deployment of AI models.
- AI model has been being trained by diversity source of data, from many markets (Vietnam, Laos, Cambodia, Myanmar, Peru...)
Benefit:
- Reduce 90% of KYC operating personnel, cut over 83% of paperwork and save more than 71% of time to complete procedures compare to traditional KYC operations.
- Automating the approval process; Manage customer data in a centralized way to meet high requirements for both business operation and security.
- Applying advanced technologies with outstanding accuracy helps expedite the eKYC process, reduce errors, and eliminate fraud, helps businesses protect end users from financial risks, fraud... in the context of increasingly growing digital services.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 350 words used.
Market performance:
- Providing service to domestic and international enterprises with a total traffic volume of up to 10 million transactions per month.
- Revenue:
- 2021: 1.9 billion VND (80,000 $).
- 2022: 6.4 billion VND (266,000 $) (increasing by 3,3 times).
- 2023: 30.2 billion VND (1,200,000 $) (increasing by 4,7 times).
Contribution to the community:
Viettel eKYC has been applied by more than 20 businesses in the BFSI sector, reducing manual labor by 90%, paperwork by 83%, and saving 71% of the time compared to traditional KYC solutions, with a total transaction volume of up to 10 million transactions/month.
- For businesses: BFSI enterprises (Viettel Money – Viettel Digital Services Corporation, Kasikorn Bank Viet Nam, MB Shinsei Finance Limited Liability Company - Mcredit, etc.) apply Viettel eKYC for verifying end-user before account opening and online transactions.
- Viettel Money facilitates account openings online, with an average of 500,000 new accounts/month, saving approximately 5 billion VND/month compared to in-store KYC methods. The application extends to online loan transactions, aiding in fraud detection and prevention.
- Viettel eKYC is also utilized for customer verification in telecommunications and Natcash e-wallet customers at Natcom (Haiti), opening E-Pass accounts for toll services by Vietnam Digital Transport JSC and onboarding process at Mcredit and Kasikorn Bank.
- For government organizations: Viettel eKYC is applied for new registrations for Party member applications; and providing public service account openings for citizens.
- For end-users: Save time and effort by avoiding the need to physically visit transaction points, ensuring data privacy and security.
Customer review: (More reviews in supporting documents)
- “Viettel eKYC solution helps simplify the registration process, bringing convenience and the best experience to customers. Customers only need to provide their identity card and original portrait photo, the rest will be taken care of ViettelPay and Viettel eKYC”. - Mr. Tran Duy Dien – Director of Product Development Center, Viettel Digital Services Corporation.
- “ID Card Verification has been providing us a reliable service with a legitimate source of verification information for our onboarding process” – Mr. Nguyen Sy Tuan – Head of Approval Department, Mcredit.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 35 words used.
More information on the following topics are provided in the supporting documents:
- Outstanding technology in more details
- Remarkable successful cases
- Awards and recognitions
- Research articles
- Certificates
- Press
- Videos on introduction, user guidance, case studies…
- Testimonials
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