Company: Cisco Systems Inc, San Jose, CA
Company Description: Cisco Systems, Inc. is an American multinational digital communications technology conglomerate corporation headquartered in San Jose, California. Cisco develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products.
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Cloud Platform
 Nomination Title: RunOn - Multi-cloud Management Platform
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
RunOn was first launched in 2019. The features mentioned in the submission have been made as updates and enhancements to the product 2022 to present.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 315 words used.
RunOn is a transformative infrastructure management platform that revolutionizes the ordering, management, and monitoring processes for Cisco Enterprise users. It offers a comprehensive marketplace with over 60 multi-cloud services, simplifying the selection of hybrid-cloud infrastructure. By automating and unifying processes across private and public clouds, RunOn eliminates manual interventions, enhancing efficiency in infrastructure management.
RunOn’s distinguishing features:
- The platform includes an interactive "Getting Started" tutorial and a "Walk Me" feature to guide users through setup and provisioning. Its tenancy model ties seamlessly to the user's department, enabling effective governance and financial oversight of infrastructure spending.
- Automation features allow for rapid provisioning through an API-first approach, significantly reducing the time from days to minutes.
- RunOn ensures secure infrastructure setup with robust access controls, multi-factor authentication, single sign-on, and automated security policy enforcement. It integrates with real-time cloud security incident monitoring and offers secure cloud connections to bolster public cloud security.
- The platform's personalized data-driven dashboards, such as the Tenant Admin and Executive dashboards, provide critical insights into infrastructure usage, costs, compliance, account health and security - complemented by budget alerts and a cost estimator for financial forecasting.
- RunOn integrates seamlessly with ServiceNow for unified support, and offers multi-channel (mobile, chat and video) support through Webex , enhancing user interaction and support availability.
- Additionally, RunOn supports the integration of multiple public cloud payer’s accounts for acquired organizations, facilitating smooth transitions into Cisco’s infrastructure framework.
- Periodic tenant certifications to stay complaint with the Tenant health and security requirements prescribed by Cisco’s Security and Trust Organization.
By leveraging RunOn, application teams benefit from streamlined and secure management of their cloud infrastructures, ensuring their operations are efficient, cost-effective, and aligned with business objectives. This platform not only simplifies cloud management but also empowers Cisco Enterprise users with tools to adapt swiftly to evolving business needs. This innovation is worthy of recognition, highlighting Cisco's commitment to enhancing enterprise cloud management through RunOn.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 282 words used.
Customer Impact: Since its launch, RunOn has significantly transformed cloud infrastructure management for Cisco, demonstrating marked improvements in efficiency and user engagement:
· Infrastructure provisioning times have been reduced dramatically from days to mere minutes.
· The platform supports over 5,000 tenants and manages more than 29,000 accounts
· Users can select from a diverse range of 85 Infrastructure Service Catalog items.
· RunOn maintains a robust Return Rate of 78% and boasts an exceptional average End User Response Time of less than 5 seconds.
· The platform engages over 6,500 unique users, generating approximately 196,000 views each quarter.
Business Impact: RunOn's integration within Cisco's infrastructure has yielded profound operational efficiencies and customer satisfaction:
· It now manages 100% of Cisco IT’s cloud accounts and 80% of public cloud accounts.
· Automation in service onboarding has led to a 50% reduction of lead times, enhancing service provision by Cisco's partners.
· The platform ensures 99.99% availability of its Platform API, facilitating consistent and reliable service.
· RunOn's services are globally available to Cisco users across 87 countries.
Industry Recognition: RunOn’s innovative approach and its significant impact on cloud management have been widely recognized within the industry:
· For two consecutive years, RunOn has been named a finalist in the TSIA Star Awards (2021 & 2022).
· Esteemed clients, including major corporations, have not only praised RunOn but also initiated design discussions for adopting a customized version of the platform to manage their own infrastructures
These achievements reflect RunOn's pivotal role in redefining cloud infrastructure management, making it a standout contender for the Stevie's International Business Awards.
Attached a document that includes customer and partner testimonials for RunOn.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 40 words used.
Below are the attached reference supporting materials to this submission :
1. Customers and Partners laudatory testimonials for RunOn
2. RunOn's Technology & Services Industry Association(TSIA) Star Awards 2022 Submission - which was selected as the finalist and a Featured Application.
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