Company: Wolters Kluwer Tax & Accounting Asia Pacific
Nomination Submitted by: 12 Worlds Communications
Company Description: Wolters Kluwer Tax & Accounting is a leading provider of software solutions and local expertise that helps tax, accounting, and audit professionals research and navigate complex regulations, comply with legislation, manage their businesses and advise clients with speed, accuracy and efficiency.
Nomination Category: Product & Service Categories
Nomination Sub Category: Business-to-Business Services
 Nomination Title: Introducing CCH iKnowConnect
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
2022 - 2023
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 349 words used.
Wolters Kluwer has developed a best-of-breed digital research platform for legal and accounting professionals to search legislation, cases, regulatory resources, and practical tools for their client matters.
With CCH iKnowConnect, professionals can achieve greater operational efficiency and increase job revenue margins with this next-generation platform. The platform allows professionals to find information quickly and easily, and with confidence in the information accuracy as there is a clear path to all source materials. Legal and accounting firm Owners and Partners can increase business profit because the investment in time researching is reduced as finding information is quicker. Firm Owners and Partners can provide the best advice at a competitive fee.
- CCH iKnowConnect has an intuitive user interface and robust search functionality, allowing for easy navigation through every section of legislation.
- The 360-degree view of legislation is its most innovative function and propriety to the platform and Wolters Kluwer. It provides users with a complete perspective on every section of the law. It allows the user to start their research via a specific section of the Act and directly access Wolters Kluwer expert commentary related to that section as well as cases, rulings, and practical tools. The platform simplified the interpretation of each section of the Act and consolidates all necessary information in one place, saving time and streamlining research workflows.
- CCH iKnowConnect boasts an exceptional search and browse experience that provides real-time information, allowing accounting and legal professionals to make informed decisions, complete transactions, or provide advice.
- CCH iKnowConnect is built utilising SEO principles, search analysis, and guides to provide online users with the best possible content.
- As a trusted source, CCH iKnowConnect is a curated and categorised knowledge platform that includes primary source material, clear and concise explanation of every section of the legislation, practical explanations, case summaries, precedents, workflow templates, and calculator content.
- CCH iKnowConnect commentary is produced by qualified professionals who have worked at Big 4 Accounting or Magic Circle Law Firms. All have commercial experience and are not just academics. Their work is complemented by well-respected industry experts to deliver information of the highest professional standard.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 350 words used.
Metric Achievements:
- Exceptional engagement from users:
- 28% stickiness rate (above average B2B industry benchmarks)
- Average session time – 16 min
- 2,000 daily active users
- Australia: 25,000+ commentary pieces updated & available to search
- New Zealand: 7,240+ commentary pieces updated & available to search
- Southeast Asia: 19,850+ commentary pieces updated & available to search
- Subscription renewal rate maintained at 92%, indicating customer satisfaction. Above global average for product class
CCH iKnowConnect: A Cut Above the Rest
What sets CCH iKnowConnect apart from other solutions is its team of content experts who conduct extensive research. Wolters Kluwer was the first to pioneer real-time information updating, and its online content is consistently refreshed with daily updates to ensure subscribers are kept abreast of the latest developments. This dedication led to a record number of updated commentary pieces in 2022 for end users across Australia, New Zealand, and Southeast Asia.
These updated commentaries and judgments have inspired users to rely on CCH iKnowConnect for regular content:
The market has responded positively to the flexible, user-based pricing structure which enables firms to select the practice areas relevant to their business. Customer satisfaction levels at launch indicate an 81% usability score, confirming the platform’s ease of use.
Feedback has been positive:
- “I want to say that I absolutely love this new platform. It is so easy to use and has excellent browsing capability. Browsing is still so important, and I really think you guys have nailed this in a really user-friendly way.”– Internal Revenue Department, New Zealand
- “I really am so far very impressed with CCH iKnowConnect. I'm sure I've said similar before, but it continues to be a breath of fresh air in the space of legal databases.“Clayton Utz, Australia
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
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