Company: Fiverr International Ltd
Company Description: Fiverr is a global marketplace that connects freelancers and businesses for digital services. Fiverr’s mission is to revolutionize how the world works together. We exist to democratize access to talent and to provide talent with access to opportunities so anyone can grow their business, brand, or dreams.
Nomination Category: Product & Service Categories
Nomination Sub Category: Business-to-Business Products
 Nomination Title: Fiverr Pro
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
August 1, 2023
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 291 words used.
Fiverr’s premium business solution, Fiverr Pro, was created specifically to solve the needs of medium-to-large-sized businesses, offering an end-to-end solution that matches businesses with vetted freelance talent to help them execute goals and accelerate business growth.
On the broader Fiverr marketplace, the Fiverr Pro freelance talent, otherwise known as ‘Fiverr Pros’, have icons next to their profile to differentiate them from other freelancers. This means they are top-tier, thoroughly vetted talent who are qualified to meet large businesses’ hiring needs. In order to become a Pro freelancer, the freelancer must pass a manual talent evaluation process and if accepted, consistently deliver high customer satisfaction.
In addition to having access to vetted, high-quality talent, businesses will be able to leverage several management and collaboration tools on Fiverr Pro to ensure that any project can be done seamlessly. Business Partner, an end-to-end project management service only available on Fiverr Pro, enables Fiverr Pro business users to connect with a dedicated project manager’ who offers expert guidance throughout the entire project, from strategy to execution. Specifically catered towards medium to large sized businesses, Business Partners effectively serve as a project manager for a company's freelance talent team on any specific project. They’retrained to provide customized support whenever and wherever needed, helping set up and manage projects from start to finish, and match businesses with the best-fitting talent.
Fiverr Pro also helps streamline workspace collaboration and administrative tasks. It allows businesses to create dedicated projects to organize orders, track progress, and add relevant team members. It streamlines activity and communication, meaning the entire team (i.e. the hiring manager, the team working directly with the freelance talent, and the HR Manager) can all use the same hub to collaborate together and with the freelance talent.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 332 words used.
Reception for Fiverr Pro has been overwhelmingly positive since it was launched over three years ago under the Fiverr Business moniker, as evidenced by the numerous success studies and a growing customer portfolio including the likes of Rainforest Alliance, MyHeritage, Unilever, Save our Children and PolyAI. The results are game-changing:
“Now that I have Fiverr Pro, I feel like I have a team. Although they don’t report to me as full-time employees, I know that I have people I can count on, with the expertise that I look for. We start to build relationships and, although we’ve never met in person, I feel that I can count on them whenever I need their support.” -Reiko Enomoto; Senior Training Manager, Rainforest Alliance
“Our Project Partner streamlined the creative process and enabled us to produce a powerful video that would've required significant internal and external resources to create. It was a pleasure to have someone who gets our needs and is highly efficient.” -Sagih Keinan; Global Brand Marketing Director, MyHeritage
“When we heard the price, we didn’t believe we’d get the product we wanted. Eventually, we got much more than that! And we saved so much time. The process was so smooth and professional, we’d gladly do it again.” -Gal Tsemach; Head of New Revenue Streams, Unilever
“Fiverr Pro is integral to making PolyAI voice assistants as engaging and lifelike as they are. Our customer-led conversational assistants are like nothing our customers have ever heard, and the sheer quantity and quality of talent on Fiverr has taken so much friction in our processes away.” “Our world and business is evolving with innovations in Generative AI, and we’ve seen great support from Fiverr freelancers who are helping to make our vision a reality. We’re really excited to see how Fiverr’s most forward-thinking talent can lend their likeness to a PolyAI generative offering that delivers even more powerful voice assistants within hours, instead of weeks.” -Nathan Liu; Head of Deployments, PolyAI
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 39 words used.
Landing Page: https://pro.fiverr.com
2023 Q2 Shareholder Letter: https://investors.fiverr.com/static-files/0a18eb1f-ec49-4d99-875b-f452ee4b716d
Press coverage:
Socials:
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