Company: WNS, Mumbai, India
Nomination Submitted by: WNS North America Inc.
Company Description: WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses.
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Artificial Intelligence/ Machine Learning Solution - Other
 Nomination Title: WNS SKENSE
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
WNS Analytics (WNS’ AI, Analytics, Data and Research practice) helped a leading pet insurance company transform their claims processing by enabling ~48% straight through claims processing without any manual interventions. WNS Analytics used AI-led proprietary platform, WNS SKENSE, to improve customer experience by closing payment decisions 75% faster than traditional approach. WNS SKENSE is an innovative enterprise-grade platform for cognitive data capture, processing, and contextualization of unstructured data. The award-winning platform is built on the robust technical backbone of the Unified Analytics Platform (UAP). SKENSE has been successfully deployed for 20+ clients across Insurance, Healthcare, Banking, Retail, CPG, Travel, and Shipping & Logistics.
SKENSE’s new version customized for a pet insurance client was released in August 2023.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 345 words used.
WNS Analytics deployed an AI-driven claims processing solution on WNS SKENSE, our proprietary cognitive data capture and processing platform. The solution leverages advanced AI and NLP models. These models are tailored to understand and process complex insurance documents, enabling fast and accurate claims handling.
AI allows cognitive extraction and contextual understanding from diverse Claim documents such as Invoice documents, medical/clinical records of the pet, claims handler notes, something traditional analytics alone could not achieve. AI's ability to learn and adapt to various data formats and types, and to understand the nuances of language in claims documents, significantly enhances the accuracy and speed of claims processing. This reduces the need for manual intervention, shortens settlement cycle times, and increases data labeling productivity, leading to improved customer satisfaction.
Key Features and Functions:
End-to-end Solution for Unstructured Data in Insurance: Organizations leverage SKENSE to accurately extract, ingest, analyze and consume for decision-making and/or analytics. Its unique operational module enables organizations to optimize their cloud consumption on the go.
Advanced Data Capture: Real-time data ingestion using custom connectors or Application Programming Interfaces (APIs). Wider coverage of documents - TIFF, PNG, PDF, DOC, XLS including handwritten documents.
Al & ML Led Intelligence: Pre-trained industry-specific proprietary AI / ML models and ontologies to drive contextualization. Serverless deployment of ML models enabling high availability and ability to auto-scale.
Cloud Flexibility and Scalability: SKENSE is cloud agnostic and can be easily hosted on all hyperscalers like AWS, Google Cloud Platform, and Microsoft Azure as well as on-premises infrastructure. Its microservices-based architecture enables faster implementation for clients.
Customized Usability: SKENSE provides various options to organizations to consume contextualized data using customizable workflows, user-friendly UI for human validation and self-service features. SKENSE can easily connect to other systems such as ERPs via APIs and prebuilt connectors.
Secure, Responsible and Sustainable: Built on Responsible AI principles, SKENSE promotes transparency, fairness, and accountability, while its well-architected frameworks adhere to green software principles. It has a strong security and privacy framework which has been adapted for Gen AI. SKENSE is available on Azure marketplace. Additionally, SKENSE is AWS-qualified software.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 326 words used.
AI-driven SKENSE has had a substantial impact, playing a pivotal role in revolutionizing claims processing via a straight-through claims processing approach. The core AI technology of SKENSE has been instrumental in enhancing every aspect of the claims handling process, from data management to final settlement.
The solution has delivered a significant transformational impact for the client:
- Strategic Business Impact: Beyond immediate operational benefits, the solution has strategic implications for business, positioning the company as an innovator in using AI for complex business processes, and setting a new industry standard.
- Significant Reduction in Processing Time: The solution has significantly reduced the time required for claims processing. Settlement cycle times have been shortened by over 60%, representing a major efficiency gain. ~48% of the claims are processed via a straight-through approach by AI models without the need for human intervention.
- Improved Customer Satisfaction: Faster and more accurate claims processing has directly contributed to enhanced customer satisfaction. This is crucial in the competitive insurance sector, where customer experience can be a key differentiator. With WNS SKENSE the client can close in-scope claims with 75% faster payment decisions.
- Operational Efficiency: The automation and AI-driven capabilities have streamlined operations, reducing the need for manual intervention and allowing for more effective allocation of human resources. For claims that needed manual intervention, WNS Analytics delivered an 80% process efficiency benefit for the client.
- Scalability and Flexibility: The cloud-based nature of the solution ensures scalability and flexibility, allowing it to adapt to changing volumes and requirements seamlessly.
- Data Security and Compliance: Adhering to high standards of data security and compliance, the solution mitigates risks associated with data breaches and regulatory non-compliance, thereby reinforcing trust and reliability.
- Software Security and Compliance: The testimony of its robust architecture and compliance to security and reliability is attested by the AWS Partner Qualified Software badge and its availability in Azure Marketplace. AWS Foundational Technical Review (FTR) identifies and remediates risks in software across security, reliability and operational excellence.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 50 words used.
Skense website: https://www.skense.ai/
Gen AI powered claims subrogation: https://youtu.be/ZnKcmO8eASQ
WNS SKENSE powered by Gen AI to deliver clinical summarization: https://youtu.be/_43u5T9xElk
SKENSE is available in Azure marketplace
Microsoft’s shoutout for WNS SKENSE for its AI and Gen AI capabilities: https://www.linkedin.com/posts/microsoft_azure-genai-aifirstmovers-activity-7183721065313939456-N4d1?utm_source=share&
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No attachment available for this nomination.
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