Welspun Transformation Services Limited, Ahmedabad, Gujarat, India: Welspun

Written answers to the questions

Welspun GCC: Company of the Year

Transformative Growth and Employment Creation:

• Achieved remarkable growth, expanding 300 times in the last two years, with business value soaring from $1.2 million to $20 million.
   
• Created over 500 employment opportunities, empowering youth and contributing to economic development in the region.

Environmental Stewardship (ESG):

• Embraced a paperless operation model, saving approximately 200,000 sheets of paper annually, contributing significantly to forest conservation.
   
• Installed solar rooftops, transitioning 40% of our electricity consumption to green energy and reducing our carbon footprint.
   
• Promoted carpooling and electric vehicle (EV) public buses, enhancing our commitment to green energy consumption and reducing transportation emissions.
   
• Designed offices with indoor plants, not only to create a fresher, oxygen-rich environment but also to support air purification, improving workplace well-being.

Diversity, Equity, and Inclusion (DEI):

• Achieved 32% gender diversity within the workforce, promoting gender equality and inclusivity.
   
• Fostered a vibrant Gen Z workforce, with an average age of 32, driving innovation and dynamic perspectives.
   
• Implemented progressive policies like flexible working hours and a paid period policy for females, ensuring a supportive and inclusive work environment.
   
• Certified as a Great Place to Work, reflecting our commitment to creating a positive and equitable workplace culture.

Corporate Social Responsibility (CSR):

• Actively participated in multiple CSR initiatives led by Welspun World, despite not being mandated by the CSR Act.
   
• Engaged in the Employee Volunteership Program (EVP) for skill upgradation of rural youth, helping them acquire new skills for improved employment opportunities.
   
• Supported migrant workers through upskilling programs, enhancing their standard of living and employability.
   
• Organized donation camps providing food, clothes, and health check-ups, directly benefiting underserved communities.
   
• Contributed to rural development programs, fostering sustainable development and improved infrastructure in rural areas.
   
• Implemented EVP initiatives to help Persons with Disabilities (PwD) integrate into the mainstream workforce, promoting inclusivity and equal opportunities.

Governance and Leadership:

• Strengthened governance by transitioning leadership sponsorship from individual CFOs to the Chairman of Welspun Group, ensuring robust oversight and strategic alignment.
   
• Established an independent board for WTSL, promoting transparency, accountability, and ethical business practices.
   
• Achieved a stellar 98% accuracy rate in service delivery through digitalized SLAs and KPIs, demonstrating operational excellence and reliability.

Innovative Business Practices:

• Transformed from a cost center to a profit center in just three years, providing not only transactional services but also deriving value from all transactional activities through the integration of AI/ML and technology.
   
• Leveraged cutting-edge technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) to enhance operational efficiency, resulting in a $16 million revenue increase.
   
• Implemented process automation and digital transformation initiatives, achieving a $2.9 million improvement in profit margins through cost optimization.
   
• Optimized cash flow management, enhancing liquidity by $17 million through efficient working capital management.
   
• Focused on driving innovative solutions through technology while maintaining ESG principles and following strong work ethics.

Customer-Centric Approach:

• Transitioned from a push to a pull model, becoming a preferred destination for stakeholders and achieving a 95% positive customer satisfaction score.
   
• Fostered strong customer relationships through policies that enhance the workplace environment and employee well-being, directly impacting service quality and customer engagement.

Productivity Gain and Value Creation:

• Our leadership team has been driven by the motto of productivity gain and value creation for our customers.
   
• Delivered significant value by integrating AI/ML and technology wherever possible, ensuring that our services not only meet but exceed customer expectations.

Welspun GCC stands out as a beacon of innovation, inclusivity, and community impact. Our transformative growth, commitment to ESG, DEI, and CSR, and dedication to creating value for stakeholders position us as the leading contender for Company of the Year. We not only drive business success but also foster a sustainable and equitable future for our community and beyond.

Total 191 words used.

In just four years, the Welspun Global Capability Centre (GCC) has transformed from a captive entity to a dynamic, independent business. Established in August 2018 with 92 employees in Vapi, Gujarat (India), the Centre has expanded to over 500 employees across three locations by 2023, demonstrating our commitment to job creation and economic development.

Our innovation is highlighted by deploying 180+ bots and two patented automation tools, including the groundbreaking Chitti Chat Bot with GPT capabilities. These advancements have significantly enhanced our operational efficiency and service delivery. Our $50 million investment in Hyderabad (India) emphasizes our commitment to advancing AI and ML technologies, positioning us as leaders in digital transformation. We have developed over 200 BI dashboards, including 60+ for clients like Walmart and Ikea, enhancing data accuracy and decision-making.

Our culture promotes diversity and inclusion, with a current gender diversity of 34% and a goal of 40%. We introduced menstrual leave, reflecting our commitment to employee well-being. Our Great Place to Work certification, with a score of 82, attests to our positive work environment.

Welspun GCC's achievements positively influence the wider community, pioneering a new era of excellence and impact.

Total 245 words used.

Since the beginning of 2022, Welspun Global Capability Centre (GCC) has made significant strides in multiple areas, showcasing our dedication to technological innovation, community engagement, and operational excellence.

• Local Hiring Programs: Launched targeted initiatives, significantly increasing employment opportunities within the communities we operate in.
   
• Educational Partnerships: Collaborated with local institutions to create internship programs and skill development workshops, directly benefiting over 300 students.
   
• CSR Activities: Initiated projects focused on health, education, and environmental sustainability, positively impacting thousands of community members.
   
• Client Satisfaction: Achieved a 95% client satisfaction rate by implementing advanced customer service solutions, including AI-driven support systems and 24/7 assistance.
   
• Innovation Hub Establishment: Fostered research in blockchain, IoT, and quantum computing.
   
• Process Optimization: Achieved a 20% reduction in process turnaround time through lean management practices and continuous improvement programs.
   
• Hackathons and Innovation Challenges: Organized hackathons and innovation challenges, engaging employees and external partners in developing cutting-edge solutions.
   
• Quality Certifications: Attained ISO 27701 and ISO 27001 certifications, demonstrating our commitment to data privacy and security.
   
• NASSCOM Membership: As members of NASSCOM, we align with industry best practices and standards, reinforcing our position as leaders in the IT and business process management sectors.
   
• Leadership Programs: Nurtured 50+ leaders through leadership development programs.
   
• Employee Engagement: Implemented strategies, resulting in a 15% increase in employee satisfaction scores.

These achievements emphasize our commitment to community impact, customer satisfaction, and employee development. Welspun GCC continues to set new benchmarks in the industry with innovation, inclusivity, and sustainability at its core.

Total 250 words used.

The achievements of Welspun Global Capability Centre (GCC) are not just milestones but transformative breakthroughs that set us apart in the industry.

• Rapid Transition and Financial Performance: Transforming from a cost center to a profit center within one year is an extraordinary feat. With a modest investment of $1500 yielding a $400 dividend, our financial prudence and strategic growth starkly contrast with industry norms.
   
• Technological Innovations: Deploying 130+ bots and developing two patented automation tools, including the Chitti Chat Bot with GPT capabilities, underscores our leading edge in automation. Our advanced use of AI in computer vision, market estimation, and forecasting further illustrates our technological superiority.
   
• Operational Excellence and Certifications: Attaining ISO 27701 and ISO 27001 certifications, along with our membership in NASSCOM, highlights our commitment to the highest standards of data privacy, information security, and industry best practices. 
   
• Community and Employee Impact: Our proactive approach to community engagement through local hiring programs, educational partnerships, and CSR activities has made a tangible impact on thousands of lives. 
   
• Our current gender diversity rate of 34% exceeds industry averages, and our Great Place to Work certification score of 82 further solidifies our reputation as an employer of choice.
   
• Customer Satisfaction and Process Efficiency: Achieving a 95% client satisfaction rate and a 20% reduction in process turnaround time.

In summary, the uniqueness and significance of our achievements lie in our rapid transformation, innovative technologies, commitment to excellence, and impactful community and employee initiatives, positioning Welspun GCC as a true leader in the industry.

Total 221 words used.

The attached file vividly portrays Welspun Global Capability Centre (GCC)'s core values, transformative journey, and extensive service portfolio, reinforcing the claims made in this nomination through compelling visual storytelling.

• Transformation and Growth: The file effectively illustrates our rapid evolution from a captive entity to an independent business within four years. It showcases our growth from 92 employees in Vapi in 2018 to over 500 employees across three locations by 2023. 
   
• Technological Innovation: Our commitment to technological advancement is prominently featured in the video. It showcases our deployment of 130+ bots and highlights the Chitti Chat Bot, a pioneering tool in employee assistance equipped with GPT capabilities. 
   
• Community and Employee Impact: Welspun GCC brings to life our community engagement initiatives and commitment to employee well-being. It highlights our local hiring programs, educational partnerships, and various CSR activities, which have positively impacted thousands of community members. The vibrant work culture at Welspun GCC is showcased through scenes of our diverse workforce, with a gender diversity rate of 34% and an average age of 32 years. This portrayal aligns with our Great Place to Work certification score of 82, emphasizing our inclusive and dynamic work environment.
   
• In summary, the attachment provides a compelling visual narrative that supports the achievements highlighted in this nomination, showcasing Welspun GCC's dedication to innovation, community impact, and operational excellence.