Company: VUMI Group, Miami, FL
Company Description: VUMI® Group is an international health insurance company offering exclusive major international medical insurance products and VIP medical services to private and corporate clients worldwide. VUMI® has operational offices in the U.S., Canada, United Arab Emirates and Latin America. Part of a global healthcare group with nearly 500 employees, we are the leading company in new IPMI sales in LATAM.
Nomination Category: Mobile Site & App Categories
Nomination Sub Category: Productivity
 Nomination Title: Agent Central App
- Date this app or site was first released:
December, 2023.
- Briefly describe this mobile site or app’s objectives and how it has met those objectives (up to 200 words). If applicable, include here the platforms your app supports:
Total 188 words used.
Launched in December 2023, Agent Central is a digital app designed to provide VUMI agents with a true “digital office.” Easy-to-use, agents find tools to maximize their efficiency and enhance the customer experience. The app is available in Spanish, English and Portuguese. Here are just some of the key features:
- News about plans, offers, administrative processes, etc. Agents can share this information through LinkedIn and WhatsApp. This amplifies agents' ability to stay connected and current, and to strengthen their networks and increase company visibility.
- Online quotation tool that allows agents to provide clients a more precise and complete view of available options, streamlining the decision-making process and improving transparency.
- Live chat with VUMI’s service coordinators, who are instantly available to provide information and handle agents’ inquiries, contributing to an improved customer experience.
- Available incentives and discounts. This function motivates agents and helps to further corporate objectives on a global level.
- Direct links to informative booklets, ensuring a clearer understanding of available products by regions.
During the first month after the official Agent Central launch, stats showed this tool was downloaded by nearly 250 agents in 26 countries.
- Provide the applicable creative and production credits for this entry:
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