Company: Viettel AI and Data Services Center, Hanoi
Company Description: Viettel AI is a pioneer in mastering and developing products and services in the fields of AI, Big Data, Robotics and Digital Twin. Currently, Viettel AI ecosystem includes product lines with leading quality in Vietnam, trusted and used by many large domestic and international organizations and businesses.
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: Artificial Intelligence/ Machine Learning Solution - Other
 Nomination Title: Viettel New Generation Virtual Assistant
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
Viettel New Generation Virtual Assistant (VA) was released on 1st April 2022.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 327 words used.
Unlike traditional VA solution that use scenarios to respond, in September 2023, Viettel new generation VA has applied Large Language Model (LLM) (focusing on Vietnamese) to generate human-like text that resembles human speech and carries emotional depth.
Features:
- Able to comprehend complex language, numerous types of questions and respond to language in a natural and intuitive way.
- Combining rule-based search methods (pattern matching and entity recognition) with semantic search to yield the most accurate search results.
- Providing precise responses or aiding in specialized operations by utilizing comprehensive data tailored to specific fields and activities.
- Incorporating speech-to-text and text-to-speech technologies, enabling both voice and text interactions.
- Combining semantic search and the original full-text search to get the most accurate results before generating answers.
- Capable to learn and develop over time through users’ responses. Each answer allow customers to evaluate the answers’ quality via like, dislike and comment buttons. These feedbacks are used to automatically re-train the AI model to improve the quality of answers.
- Able to search personnel information in an organization; supporting to book appointment, business trips; searching for tasks, jobs and KPIs of individuals.
- Each specialty and major used for VA answer is separated across various databases specific to that specialty. For example, when users have a question about legal field, the VA will use the database that has only legal documents, knowledge to search for appropriate information.
Viettel’s competitive advantages:
- The 1st and only Legal Virtual Assistant in Vietnam up to now, assessing the largest reliable data of Vietnamese legal system.
- The only product in the Vietnamese market that integrates with LLM.
- 100% built and developed by Viettel engineers, thus limitation-free and independent from third parties.
- Largest conversational data sets and leading infrastructure resources for training AI in Vietnam with numerous GPUs in the newest model.
- Flexible and easy to integrate into organizations’ systems (CRM, ERP, etc.) with open APIs.
- Able to integrate in multiple platforms like Web, SDK, etc. or being a standalone application.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 346 words used.
Market performance
Viettel New Generation VA currently has around 120,000 end-users from Provincial Governments, Ministries, Supreme Court and 3 enterprises. The product is currently applied for internal employees first.
Revenue:
- 2022, 2023: total revenue reached approximate 37 billion VND
- 2024: approximate 8 billion VND to May, we estimate the total revenue for this product will be 45 billion VND at the end of the year
In the Public sector, Viettel New Generation VA is occupying the highest market share, deployed in 6 provinces/cities in Vietnam including: Bac Ninh, Hoa Binh, Ha Giang, Yen Bai, Hue, and Quang Ninh; and 2 ministries including Ministry of Information and Communications and Ministry of National Defense.
Contribution to the community:
- Used by more than 5 Provincial Governments, 2 Ministry and 3 Financial Enterprises; supporting to serving nearly 120,000 internal employees.
- Survey results regarding the effectiveness of the VA: up to 65% of respondents found it highly useful, 34% considered it beneficial. Among the 3,666 surveyed individuals, 77% expressed satisfaction.
- An indispensable tool for users, as the New Gen VA accurately incorporates laws, ordinances, circulars, and decrees into each article and clause of the legal document, along with the effective date of the document corresponding to the time the case occurred.
- Completely automated certain tasks such as encoding verdicts and assisting in the management of judges' work. Time for encoding verdicts can be reduced by up to 40 times (from 4 hours/verdict to 6 minutes/verdict).
- Help to reduce 30% of the workload of users.
Customer review (more in supporting documents)
“During the conference on National Digital Transformation, the government also emphasized that the Legal Virtual Assistant applied in the Court system is a highlight in the national digital transformation campaign. Until now, there have been more than 3.4 million requests on the legal Virtual Assistants. Labor productivity has also increased. Previously, it took 1 session to encode and publish a case; now with the support of the virtual assistant, 10 cases can be published in 1 hour.”
Mr. Nguyen Hoa Binh, Chief Judge, Supreme People’s Court
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 31 words used.
Supporting documents provides more detailed information on:
- Outstandings
- Technologies that are used in the development of the product.
- Benefits that the product brings to customers.
- More customer testimonials
- Press and videos
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