Company: TouchBistro, Toronto, ON Canada
Nomination Submitted by: Boulevard Public Relations
Company Description: TouchBistro is an affordable and easy-to-use iPad Point of Sale system designed specifically for restaurants. Topping the Apple App Store in more than 37 countries, TouchBistro helps restaurateurs increase sales, improve service, and make informed decisions on how to grow their businesses. By making the point of sale mobile, TouchBistro has revolutionized restaurant operations.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Food & Beverage - Large
 Nomination Title: TouchBistro
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since 1 January 2021, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 159 words used.
TouchBistro’s mission is to empower restaurateurs to delight their guests by simplifying all restaurant operations on one single platform, and helping them grow and scale their business more efficiently.
TouchBistro is an all-in-one restaurant management system used and loved by more than 16,000 restaurateurs in more than 100 countries. Equipped with the most essential front of house, back of house, and customer engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations. TouchBistro has developed long-lasting relationships with various technology, payment and distribution partners across the U.S. and Canada, enabling our customers to provide exceptional service to their guests efficiently.
TouchBistro is on the pulse of technological advances that can make every restaurateurs’ job easier and deliver new and even better customer experiences. Using these advances to develop and bring to market even better solutions, our product offering continues to evolve to help support the passion and success of restaurateurs around the world.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2021 that you wish to bring to the judges' attention (up to 250 words):
Total 118 words used.
TouchBistro, since its inception, has been a disruptive technology solution that helps restaurants undergo the digital transformation needed to meet the ever-changing needs of the industry. Our solutions include a growing range of products released in the last few years that are used to efficiently manage and operate restaurants, such as an advanced direct online ordering system (2021), integrated reservations system (2021), cloud access for effective multi-venue management from a central location (2022), integrated loyalty program (2022), a powerful CRM and marketing engine (2022), customer facing display for counter ordering (2022), solutions for profit and cost management (2023), tools for better and more efficient inventory management (2023), and kitchen display technology (2023) – all on a single platform.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 171 words used.
TouchBistro seamlessly integrates critical back-of-house and front-of-house features with the TouchBistro POS. This includes supplier invoice processing, bill payments, accounting, and real-time ingredient and food costing data, utilizing historical and predictive guest engagement metrics. It helps restaurant operators maximize efficiency and increase profits so food ordered does not go to waste and the kitchen doesn’t run out of meals in demand.
TouchBistro has the only POS integrated, commission free, direct online ordering platform for restaurants. This makes it easier and less costly for customers to order while at the same time making it less costly for restaurateurs to deliver the convenience that so many customers want.
TouchBistro reservations is a fully transparent, POS integrated booking and waitlist management platform. Upon enrollment, restaurants are automatically featured on a consumer discovery platform. This not only helps the restaurant turn over more covers, it simultaneously and automatically promotes the restaurant online.
TouchBistro offers the only restaurant specific POS integrated marketing engine and CRM that can help restaurants attract new business and generate repeat business.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 67 words used.
Website - www.touchbistro.com
Case studies - https://www.touchbistro.com/blog/category/customer-stories/
TouchBistro Online Ordering - https://www.touchbistro.com/online-ordering/
TouchBistro Reservations - https://www.touchbistro.com/reservations/
TouchBistro Marketing and CRM - https://www.touchbistro.com/marketing/
TouchBistro Loyalty - https://www.touchbistro.com/loyalty/
TouchBistro Inventory Management - https://www.touchbistro.com/features/restaurant-inventory-management/
Customer Facing Display - https://www.touchbistro.com/customer-facing-display/
Kitchen Display System - https://www.touchbistro.com/kitchen-display-system/
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