Thai Life Insurance Public Company Limited is the leading life insurance company for the Thai people, with a successful history spanning more than 80 years. Throughout the years, Thai Life Insurance has remained dedicated to enhancing operational efficiency. This commitment is evident through our continual efforts to innovate products and services, maintain strong corporate governance, and implement effective risk management practices. Additionally, we prioritize the professional growth and ethical behavior of the workforce. The company's business purpose is to be the answer to all life insurance, health insurance, and personal financial planning or Life Solutions Provider, while the brand's purpose is to establish ourselves as a respected and trusted brand that inspires the people in society and is fully prepared to support and care for the well-being of the Thai people and society in a sustainable way.
Thai Life Insurance has achieved a significant milestone with its listing on the Thai Stock Exchange, marking the largest IPO trading value in Southeast Asia since 2000. This accomplishment has also contributed to the growth of the SET Market Capitalization Index, positioning it as the 25th largest in the region. The listing is a testament to the company's success and commitment to providing financial security and stability. This development paves the way for a greater impact on the insurance industry and is likely to attract potential investors in the Thai market. Furthermore, the inclusion of TLI securities from Thai Life Insurance Company in the SET50 index criteria during the second half of 2023 (1st July – 31st December) reflects the company's growing influence in the market.
The company has a clearly defined business purpose and is committed to developing products that cater to the diverse needs of customers at every stage of life and every important moment in life. With a customer-centric approach, Thai Life Insurance has taken proactive steps to create insurance products that offer protection for various segments of the Thai population, including the elderly, people with disabilities, newborn children, and military personnel. In addition to these tailored offerings, the company also provides personalized products such as the Life Fit policy for health-conscious individuals and the Participating Product policy for those seeking investment returns. The "Suk Yang Yuen Refund" policy, a pioneering initiative in the life insurance industry, extends coverage to community enterprises nationwide. The company's strategic focus on addressing the diverse needs of consumer segments, including the elderly, has led to the development of an insurance plan called "Prompt Pay 108 critical illnesses". As a result, our company has become the first life insurance provider to offer protection for Alzheimer's disease at all its stages.
The company committed to leveraging technology to enhance the experience for the insured,Through the use of technology, we have developed a streamlined and effective information system that enhances various business processes including the initial evaluation process for underwriting. This system facilitates instant connections and expedites results, ultimately enhancing our overall operations.
The company has recently introduced a new service called Signature Service, which aims to provide comprehensive support beyond traditional life insurance. Our business strategy is centered around prioritizing the needs of our customers, delivering care with compassion, and embracing a service-oriented mindset. By leveraging technology, we are committed to enhancing the efficiency of our services and creating a seamless and intelligent experience for our insured. This approach is designed to adapt to the evolving digital landscape and ensure that we can fully cater to the needs of our customers.
"Thai Life Insurance Application" offers policyholders a convenient way to access information and complete transactions independently. This includes the ability to perform simple tasks quickly and conveniently from any location using the application.
“Thai Life Insurance iService” allows policyholders to access their policy information for self-checking on the website at iservice.thailife.com. This enables insured person to easily track the status of their insurance, follow up on underwriting results, make claims for compensation, and monitor the outcome of their claims.
The company has developed a system to enhance the efficiency of insurance premium payments and claims processing. By leveraging technology, aim to adapt to the digital era and cater to the changing lifestyles of consumers. This includes providing various services to policyholders to accommodate their current way of living as following:
Thai Life Insurance Smart Pay offers same-day money transfer services for policyholders who choose to receive benefits through their bank savings account or current account without any special conditions with the bank, or through a PromptPay account registered with their national ID card number. The approval for the transfer will be processed during the company's business hours on the same day.
Easy Get Money provides out-of-hours service through an online system to facilitate insurance premium payments and claims reimbursements through our partners. Our services include:
- Big C: Policyholders can pay their annual insurance premiums at any Big C branch nationwide, including Big C Supercenter, Big C Extra, Big C Jumbo, Big C Market, and Mini Big C. Currently, there are over 4,000 payment points available.
- 7-Eleven: Policyholders can receive claims reimbursements at any 7-Eleven store nationwide by presenting the received SMS and their national ID card. Claims reimbursements are limited to a maximum of 10,000 Baht per policy.
- Counter Service: Policyholders can pay insurance premiums at Counter Service locations and at post offices or stores displaying the Counter Service symbol, for premiums not exceeding 30,000 Baht, by presenting the premium payment notice.
We are also expanding payment channels through the "Thai Life Insurance" application, enabling premium payments via Online Direct Debit (ODD) from bank accounts.
The company is also committed to developing various services to be up-to-date in order to deliver maximum customer satisfaction and respond to the needs of customers in all aspects. This includes providing care to the insured that goes beyond life insurance. In addition to the protection and benefits provided under the policy conditions, comprehensive health care services (Health Services) under the Thai Life Insurance Health Care Solutions project cover and provide solutions for all elements of healthcare.
• Thai Life Insurance Hotline which provides free emergency medical and travel assistance services to insured person anywhere in the world, 24 hours a day.
• Thai Life Insurance International Claims Solutions, allows insured person to receive treatment overseas without having to pay in advance.
• Thai Life Insurance Medical Second Opinion Consulting Service (MSO), which provides access to experienced medical consultants and a network of leading medical institutions worldwide.
• Thai Life Insurance Telemedicine, a service that enables patients to consult with a doctor and receive medication in real time, particularly in urgent situations that require off-site medical services.
Nomination Title: Thai Life Insurance Plc.
