Company: Telkom Indonesia, Jakarta
Company Description: PT Telkom Indonesia (Persero) Tbk (Telkom) is a state-owned information and communications technology enterprise and telecommunications network in Indonesia. The Government of Indonesia is the majority shareholder with 52.09 percent shares while the remaining 47.91 percent shares belong to public shareholders
Nomination Category: Product & Service Categories - Business Technology Solutions
Nomination Sub Category: IoT Analytics Solution
 Nomination Title: Water Meter Digitization for Indonesian Muncipal Waterworks
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
A video of up to five (5) minutes
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
Video Essay Presentation: https://drive.google.com/file/d/1q1tRoQYRy2a2Ej-8coe4nhDfUDGZjm8M/view?usp=sharing
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
January 2021.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 318 words used.
PDAM (local municipal waterworks) responsibles for the distribution of clean water in Indonesia, undergoes yearly assessments conducted by the Public Works & Public Housing (PUPR) Ministry. These assessments categorize PDAM into three classifications: Healthy, Unwell, and Sick. One of the key evaluation criteria is Non-Revenue Water (NRW), which holds a weightage of 35%. NRW refers to the water produced and consumed within the system that is lost or unaccounted for, resulting in revenue loss.
In 2021, the average NRW in Indonesia stood at 33.72%, leading to an annual revenue loss of approximately IDR 9.7 trillion (approx. USD 681 million). The PUPR Ministry has set a target to reduce NRW to 25% by 2024. NRW can arise from various causes, including commercial losses stemming from inaccurate water meters, unrecorded water consumption, errors in water meter readings, data input mistakes, and human errors.
Telkom has devised a solution to tackle the issue of Non-Revenue Water (NRW) by implementing water meter digitization and automation through IoT sensors. The solution comprises several key components, including:
- Cyble Sensor
This retrofit sensor is installed on water meters to accurately measure water consumption through pulse counting. It incorporates a built-in connectivity module that periodically transmits the pulse data. The Cyble sensor offers an optimal investment due to its numerous benefits.
- Connectivity
To enable seamless communication, the solution employs LoRa-WAN connectivity operating within the frequency range of 920-923 MHz. This network provides extensive coverage and requires low power, making it suitable for IoT devices that generate minimal data. Consequently, communication costs are relatively economical compared to other networks.
- Antares Platform
As an in-house IoT platform developed by Telkom, Antares plays a crucial role in collecting data from various IoT sensors and connectivity networks. This robust platform acts as a centralized hub for receiving and processing data. It facilitates the smooth integration of sensor data into a monitoring dashboard, enhancing overall system efficiency and transparency.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 259 words used.
Results:
1. Financial:
a. Since 2021, Telkom has collaborated with around 100 PDAMs, resulting in the successful digitization of 11,300 water connections and generating sales revenue of IDR 6,427 million (approximately USD 452,000).
b. This implementation has contributed to an additional annual revenue of approximately IDR 3.6 billion (approximately USD 252,000) for each PDAM.
2. Non-Financial:
The implementation of the real-time data dashboard has enabled PDAM to effectively identify and address leak points in the field. As a result, the Non-Revenue Water (NRW) percentage has been reduced from 27.2% to 23.7%. This reduction is a significant achievement considering the challenges involved in reducing NRW even by 1%.
3. Potential Impact:
Telkom holds a substantial market share in Indonesia, serving 388 PDAMs across the country, and has plans to expand its services to the private sector. This initiative aligns with the national strategic agenda set by the PUPR Ministry, aiming to decrease the national average of NRW and increase Telkom's revenue by approximately IDR 2.5 trillion (approximately USD 175.9 million).
Positive testimonials have been received from users, including PDAM Tangerang, where the solution has provided accurate and real-time consumer consumption data. The automated data transfer to the dashboard has eliminated reading errors and input mistakes made by PDAM officers. Notably, the system detected an anomaly where a customer received high bills despite low usage. Through the dashboard, it was discovered that there was a hidden leak in the water reservoir, which went unnoticed as the water flowed directly into the drainage.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 74 words used.
1. Video Essay: https://drive.google.com/file/d/1q1tRoQYRy2a2Ej-8coe4nhDfUDGZjm8M/view?usp=sharing
2. Document Presentation: https://drive.google.com/file/d/1lDnOkrKGo4EiROpcOaGq-BOGmUewbJr_/view?usp=sharing
3. Video Product: https://drive.google.com/file/d/1HTR9b75p1WMPNRbsX8aNhaRPRC2YGnfb/view?usp=sharing
4. Video Testimony: https://drive.google.com/file/d/1S7xuoRENggr-NZbomMYCOUNCzmCuulHA/view?usp=sharing
5. Video Supporting
- Demo Product: https://drive.google.com/file/d/1ONBIldG1GY6mAHk8dKCzTSt4qKawolYO/view?usp=sharing
6. Supporting Document:
- Essay: https://drive.google.com/file/d/1vtIKYSr8eIKDQ3eleR5lJTz3Y3twamgZ/view?usp=sharing
- Award List: https://drive.google.com/file/d/1dPsMhs0EVt9_7CwH0ckcHXdO-xQ_d7my/view?usp=sharing
- Activity Documentation: https://drive.google.com/file/d/1dBYK82bbYNhEVAw6tFU0BlbNLT69-gog/view?usp=sharing
7. Document News Links: https://drive.google.com/file/d/19HIV7j1VT5QokUk6QilNStVj_X6bF_-K/view?usp=sharing
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