Company: Tata Consultancy Services (Philippines), Bonifacio Global City, Taguig City, Philippines
Company Description: Tata Consultancy Services (TCS) started operations in the Philippines in 2008. Since then it has grown exponentially with 60+ local and global clients and more than 6,000 employees in its offices in Bonifacio Global City Taguig & Angeles City Pampanga. It provides IT consulting & system integration services for locally based companies & business process outsourcing services for companies globally.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Business or Professional Services - Large
 Nomination Title: Tata Consultancy Services (Philippines)
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since 1 January 2022, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 177 words used.
Tata Consultancy Services TCS launched its operations in the Philippines in 2008, aligning with its Global Network Delivery Model strategy. TCS Philippines has become a preferred outsourcing destination for customers from North America, Europe, and APAC, becoming a pivotal player in the local outsourcing industry. It offers a wide range of services including banking, insurance, healthcare, manufacturing, retail, telecommunications, energy, utilities and more. The center has expanded to over 5,500 associates, supporting more than 70 global and local customers with services like Business Process services including Customer Service and Sales, Back Office, Voice and Chat, Work At Home Support, Business Client Support, Finance & Accounting; IT Services including Application Development & Support, Enterprise Application Services, Managed Services, Service Integration, Testing and Quality, Infrastructure Services.
TCS Philippines operates from two major locations in Bonifacio Global City, Taguig, Metro Manila, and Angeles, Pampanga, offering over 4,000 and 1,500 seats respectively. This setup provides a dual city strategy for business continuity planning BCP, ensuring operational resilience during disruptions, complemented by a well-executed Work from Home WFH strategy.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2022 that you wish to bring to the judges' attention (up to 250 words):
Total 246 words used.
- Implemented the Integrated Disbursement System IDS, a core financial strategic product for an international development financial institution which resulted in additional businesses
- Provided best custom-fit solutions addressing customer requirements and leveraged on the art of sustaining and deepening customer relationships through adoption of a multi-layer solution of Delivery Ops and Machine First Delivery Model MFDM™ -driven tech transformation for an American multinational semiconductor company
- Produced business value benefit [REDACTED FOR PUBLICATION] as TCS addressed three major operational pain points for a US Digital Marketing Company
- Observed growth with Australia’s Leading Travel Group by increasing headcount and expanding no. of geographies being supported in less than 2 years while maintaining an End User Satisfaction rating of 94%.
- Making a difference through technology and education to have a dynamic, future-ready workforce
- Crossed the 5,000-employee mark in May 2022 a milestone we had been aiming to achieve for the past 5 years; catering to 70+ clients across various sectors.
- Honored as one of the Top employers in the country by the Top Employers Institute for 8 consecutive years 2017-2024
- Winner for two consecutive years, “Philippines’ Best Employers 2024” by Statista and Philippine Daily Inquirer from rank #99 to #69 this year. Also ranked in the top 3 under the “Professional Services” category”, over 12 awarded companies.
- Circle of Excellence Awardee, Asia CEO Awards 2023 under the “Technology Company of the Year” category.
- Winner of Gold Stevie Award for Company of the Year Computer Large category in 2022
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 248 words used.
Why TCS Philippines?
TCS Philippines leverages the Global Network Delivery Model™ GNDM, offering clients varied options tailored to their business priorities such as same-time-zone delivery, cost optimization, domain expertise, local language availability, compliances, and cultural alignment. This model ensures consistent service standards globally under “One Global Service Standard” which helps ensure that clients across the world experience the same quality and level of service, under a single relationship management and governance umbrella.
Leverages analytics and multichannel interactivity to streamline customer interactions and has powerful self-service modules to boost throughput and optimize costs. TCS Philippines has 3650+ associates servicing all prevalent channels, ranging from human responsive channels like Voice, Chat, Email to support self-help channels like BOTs, FAQ , IVR.
Transformative services are offered to our partners; driven by innovations, focused on digital re-imagination, simplification, and legacy platform modernization. We partner with next gen product vendors to seamlessly integrate and deliver the best-in-class solutions.
Brings in the RiO Rigor in Operations framework for its client to drive the governance and operational excellence aspects to exceed the business metrics. Complete transparency is key to success of any partnership across all phases of the service delivery, through a tried and tested governance model.
Has a strong focus on SLA management and an approach towards delivering operational efficiencies through performance management and continuous improvement using well-defined processes. Various controls are deployed across businesses to track the achievement of key metrics and advocate actions including daily, weekly and monthly reports and quality monitoring approaches.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 43 words used.
Relevant documents uploaded:
- TCS Philippines - Nomination Form - COMPANY OF THE YEAR - B06. Business Professional Services
- TCS Company Profile
- TCS Philippines Key Wins and Growth Plans
- TCS Carbon Neutrality Final cert
- TCS Philippines Capability Overview
- TCS Philippines Awards and Recognition 2024
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