Company: SmartOSC Corporation, Hanoi
Company Description: With more than 15 years in operation, SmartOSC is an award-winning digital commerce agency of 850+ experts, across 7 countries including Vietnam, Australia, Singapore, Japan, Thailand, US, and the UK. With deep experience across most enterprise platforms and technology stacks, our customers choose us because we can solve complex implementations at scale, backed by 1,000+ successful projects.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Computer Services - Large
 Nomination Title: SmartOSC
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since 1 January 2021, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 200 words used.
SmartOSC is not only a premium and full-service eCommerce agency but also a pioneer in shaping a connected [REDACTED FOR PUBLICATION] eCommerce community.
Our ability to maintain continuous learning and visionary mindset enables us to explore challenges and opportunities, resulting in our sustainable development. In addition, being recognized as a gold partner upwards with leading eCommerce providers (Adobe, Sitecore) allowing us to bring value to worldwide clients led to our global expansion. From a three-people team established in 2006, SmartOSC grew into a business of 1000+ experts across 12 offices in 9 countries, including the USA, UK, Australia, Singapore, Japan.
Not only ensuring that there were zero layoffs before, during, and after the pandemic, our dynamic company also celebrated a 30% increase in employees between 2020 and 2022, reaching 1000 employees in December 2022.
With a user-centricity priority, we deliver eCommerce services with a sharp focus on success. Our unstoppable commitment to helping clients to succeed in an ever-changing world, along with our ever-evolving innovations and in-depth consulting has made us a trusted partner for leading brands and e-tailers alike. Over a span of 18 years, we have helped over 600 companies, some of which include LG, PayPal, ASUS and more.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2021 that you wish to bring to the judges' attention (up to 250 words):
Total 260 words used.
Named by the Vietnamese press as “a pioneer in building the eCommerce community”, SmartOSC has been an active force in building a community that knows how to leverage technology for the benefit of society amid the impacts of the pandemic since 2020. We are one of the first and principal organizers of the Meet Magento conference in Asia which has gathered over 6,000 leaders and innovators in 6 years. SmartOSC has collaborated with 3 other leading companies to introduce the Omnichannel Framework documentation to more than 500 retailers to guide them through the pressure of the strict lockdowns with digitalization.
Some of our other recent achievements are:
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Finalist for “eCommerce Company of the Year” at Asia eCommerce Awards 2023
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Silver for “Best eCommerce Campaign - Cross-border/Multi-market” at Asia eCommerce Awards 2023
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Bronze for Sustainability Rate at EcoVadis Award (2023)
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Magento|Adobe Commerce Gold Solution Partner
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Sitecore Gold Partner
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Platinum Partner of the ISTQB® - International Software Testing Qualifications Board
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Silver at Asia eCommerce Awards by Marketing Interactive (2022)
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Finalist for “ Best CX Award” and “CX Vendor Excellence Award” at CX Asia Excellence Award (2022)
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Stevie Award for “Employer of the year” (2022)
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Recognized in Forrester’s Now Tech: Report on APAC Digital Experience Services Q4 (2021)
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Bronze Stevie Award for Achievements in Product Innovation category in The 18th Annual International Business Awards (2021)
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Rising Star Commercial Partner of the Year at Adobe Commerce APAC Partner Connect (2021)
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Gold for “Best Omnichannel Experience” at CX Asia Excellence Awards (2021)
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Bronze for “Best Use of Personalisation” at Marketing Asia eCommerce Award (2021)
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 165 words used.
Our customer-centric mindset goes against a ‘one size fits all’ approach in order to encourage a more holistic view on problem solving which involves observing, learning, building and reflecting all while placing customers at the heart of the solutions that we uncover. With this approach, we empower businesses not only by enabling them to build excellent experiences in the digital space but by giving them the foundations for sustained future growth. This mindset helped us to create sharp solutions that led to award-winning projects with world-famous brands like LG, ASUS, [REDACTED FOR PUBLICATION] and more.
SmartOSC was built on the ability to stay one step ahead. Instead of basic IT outsourcing services at cut-rate prices like many in the industry, we focus on sustainable solutions. We leverage our consulting expertise and continuous investment in cutting-edge eCommerce technologies such as ConnectPOS, GritGlobal, Antsomi and other fintech and blockchain applications to ensure regional merchants get the best out of digital innovation and gain a competitive advantage within the market.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 86 words used.
News announcing SmartOSC's awards
Articles about SmartOSC
A pioneer leads the Asian eCommerce community (in Vietnamese)
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