Company: Carve Communications
Company Description: Carve Communications is a Miami-based PR agency, with team members in Chicago, Los Angeles, Austin and New York City, that exists at the intersection of technological innovation and real life. Our focus is on generating awareness, establishing authority, driving engagement and fostering activation for our clients through media relations, advocate marketing, thought leadership,
Nomination Category: Company / Organization Categories
Nomination Sub Category: Most Innovative Company of the Year - Up to 100 Employees
 Nomination Title: Skit.ai
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since 1 January 2021, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 124 words used.
- Skit.ai was founded in 2016 with a vision to revolutionize customer support by automating spoken customer conversations at scale with its Augmented Voice Intelligence Platform.
- Under the leadership of Founder and CEO Sourabh Gupta, Skit.ai has scaled into a global Conversational Voice AI solution provider with a team of over 200 members globally.
- Skit.ai’s Augmented Voice Intelligent Platform helps our customers streamline their contact center operations, reduce costs, and also enhance customer experience and engagement. In the US, Skit.ai is enabling collection agencies to accelerate their revenue recovery efforts through end-to-end call automation. By automating a million debt collection calls per week, Skit.ai empowers debt collection agencies across the U.S. with intelligent and effective customer conversations at scale.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2021 that you wish to bring to the judges' attention (up to 250 words):
Total 250 words used.
- Successful Foray into the US: In late 2021, Skit.ai introduced its Conversational Voice AI solution in the U.S ARM Industry and in just one year was successful in dominating the industry by disrupting existing outdated processes and helping collection agencies overcome industry challenges like cost, scale, and compliance. Skit.ai’s Augmented Voice Intelligence platform has given a competitive edge to its 25+ clients who have streamlined their processes and accelerated their revenue recovery efforts.
- Cutting-edge Product Capabilities: The Augmented Voice Intelligent Platform is trained on millions of hours of customer conversation data, enabling personalized, context-rich interactions. Skit.ai’s proprietary technologies like Text-to-Speech (TTS), Automated Speech Recognition (ASR), and Dialogue Manager, facilitate engaging, natural conversations while overcoming challenges such as background noise and language switch. Its TTS allows for customizing brand voice, tone, pitch, and tempo, ensuring precise natural language comprehension during intricate customer service calls.
- Customer Support Success: Skit.ai has successfully solved customer support issues across various industries and regions. The company has helped clients achieve a CSAT score of over 4.0+, outperform connectivity targets by as much as 100%, reduce costs and provide better support with the same agent team.
- Awards and Recognitions: Skit.ai, an innovator in voice AI, won several awards in 2022, including CCW's "Disruptive Technology of the Year,”, Bronze Stevie from The International Business Awards, and Gold Globee CEO Award. Skit.ai was also featured in Gartner's 2022 reports, spotlighted for its advancements in Conversational AI and Natural Language Technologies.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 250 words used.
Skit.ai's Augmented Voice Intelligence platform is built from the ground up for voice. Trained on millions of hours of spoken conversational data, the net effect is they are able to process the nuances of spoken conversations significantly better than any competitor in the market. Skit.ai’s Augmented Voice Intelligence (AVI) Platform gives its clients unparalleled agility in designing and updating the voicebot. The robustness of the platform enables clients to experience remarkable diversity in third-party integrations resulting in minimal disruption of its clients' existing operations. Deployable in under 45 minutes, and without the client dedicating a special resource to manage Skit.ai’s solutions, it is one of the best configurable, easy-to-deploy, and compliant platforms, giving its clients an unprecedented competitive advantage. Skit.ai’s solution is compliant with all regulations such as Reg F, FDCPA, TCPA, and more, helping clients meet regulatory requirements with ease.
Skit.ai’s proprietary technologies such as ASR and TTS used in consumption with horizontal AI solutions gives it a conspicuous edge in performance. Skit.ai’s TTS is one of the most natural-sounding solutions in the market and augments customer experience too. Skit.ai’s ASR is more accurate for shorter utterances and gives it an edge with respect to the overall conversational voice experience.
Skit.ai trains its solution on millions of hours of data catering to specific business niches along with creating intuitive conversational designs addressing customer support issues. This gives their AVI platform exceptional capability in engaging in intelligent, personalized, and more contextual conversations.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 7 words used.
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