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SAP SE, St. Leon, Rot, Germany: SAP Enable Now

Company: SAP SE
Company Description: As the market leader in enterprise application software, SAP i helping companies of all sizes and in all industries run better by redefining ERP and creating networks of intelligent enterprises that provide transparency, resiliency, and sustainability across supply chains. Our end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously.
Nomination Category: Product & Service Categories - Content & Content Technology Solutions
Nomination Sub Category: Business Information Solution
2023 Stevie Winner Nomination Title: SAP Enable Now
  1. Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
    Written answers to the questions
  2. If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.

     

  3. If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:

    SAP Enable Now has been in market for over 10 years, the latest version was released November 25th, 2022, and included a new option for web-based recording of tutorials and several improvements in the in-app space like easier video embedding and displaying help bubbles on hover.

  4. If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):

    Total 348 words used.

    We believe that every employee should feel ready and enabled when experiencing a new software solution.

    We believe that the software should tell the user how to use it.

    We believe that upskilling all employees simultaneously in several languages must be doable, even easy.

    That’s why SAP Enable Now helps organizations create and deliver digital learning experiences for their employees.

    How do we do that? SAP Enable Now is a cloud-based digital adoption solution which supports all end users of any SAP and non-SAP software application. It helps upskill employees from before the first touch with tutorials and documentation to dealing with software updates and new features by providing in-app help. Our solution also helps customer IT teams through the testing and implementation phases by offering easy template-based documentation creation and through the go-live and change management phases with guided tours and help bubbles for end users. Even after go-live, our solution delivers valuable help with ongoing software adoption and change management by providing consumption analytics and offering instant help content creation directly on the screen.

    All this is available to employees within their flow of work. No more stopping a business process to look up how to do those next steps or having to ask a colleague about how a process works because only they know.

    SAP’s digital adoption solution provides a comprehensive suite of tools for creating interactive tutorials, job aids, and e-learning courses which are accessible via intuitive and wizard-driven user interfaces. Highlights include web-based recording of tutorials, instant creation of documentation from recordings, and integration with business process management solutions like SAP Signavio.

    SAP Enable Now includes in-app help components for providing any type of help content in a personalized way - when and where needed directly in the relevant application to help users take on difficult process steps instead of having to open a support ticket. Keeping enablement content available after go-live helps facilitate change management processes. This is enhanced by integrated machine translation using SAP Translation Hub; allowing users to translate in-app help content instantly on-screen and authors to translate enablement materials.

  5. If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):

    Total 182 words used.

    Over the past 10 years since the acquisition of SAP Enable Now by SAP, our customer base of has grown steadily at an accelerated pace. With a tough competitive space on a global scale, this achievement is notable. There are many customers who have placed their trust in SAP Enable Now for years, relying on the great technical performance and availability as well as on new innovations with every release, twice a year.

    While the company has financial goals, the driving measure of success is the easing of adoption of the target software solution. [REDACTED FOR PUBLICATION]

    Just last year, SAP Enable Now won the SaaS award for “Best SaaS product with 1,000+ Licensed Users”. There are many public customer testimonials stating the value that this solution has helped our customers realize – this Customer Success document names a few. Current public endorsements come from household names such as Sysmex Europe SE, Freudenberg & Co. KG, Sanlam Life Insurance Limited, Lanxess Deutschland GmbH, and many more.

  6. You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):

    Total 170 words used.

    Supporting materials for this nomination include the following:

    Transitioning to SAP S/4HANA Aided by Innovative IT Learning Programs from SAP Training and Adoption Services

    • Lekkerland

    How Can Companies Accelerate Workforce Training Without Relying on Outside Consultants?

    • Migros

    How Can Enabling Access to Guidance and Information Boost Employee Performance?

    • itelligence

    Upskilling How and When You Need It: Knowledge Sharing On the Go

    • Sydney Water

    How Does a Major Water Resources Utility Keep Its Employees Ahead of the Wave?

    • Generic

    SAP® Training and Adoption Customer Successes: Deliver transformative business outcomes and increase user productivity with SAP Enable Now

    • Freudenberg

    Freudenberg Employees stay up to date with SAP Enable Now

    • Sanlam

    Sanlam: Staying Relevant 

Attachments/Videos/Links:
SAP Enable Now
URL - SAP Community Page for SAP Enable Now, quoting a lively customer interaction and more testimonials
URL SAP News: SAP Enable Now: Digital Adoption Platform
URL SAP News: Closing the gaps with SAP Enable Now
URL Podcasts: "Future of learning in the Intelligent Enterprise with SAP Enable Now"
URL Podcasts: "Learning in the Flow of Work with SAP Enable Now”
URL TechEd Session SAP Companion in-app help gives SAP Ariba Guided Buying a boost
URL SAP Training and Adoption: SAP S/4HANA and SAP Enable Now
URL SAP Companion, a component of SAP Enable Now, Overview
URL Capgemini Delivers Digital Adoption Services to assure Customer Success
PDF 2023_SAP_Enable_Now_Stevie_Award_Submission.pdf
URL SAP Enable Now Overview
URL Redesigning Core Processes to Meet Business and Sustainability Goals