Company: Green Door Co, Sydney, NSW
Company Description: We are a PR firm entering for multiple clients as per your Awards Tips
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Energy - Medium-size
 Nomination Title: RESINC Solar
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since 1 January 2022, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 198 words used.
RESINC Solar is an Australian social enterprise specialising in residential and small commercial solar installations along the Eastern Seaboard. Known for their exceptional service and support, with over 3,500 x 5-star reviews across several platforms, RESINC is the highest-rated solar provider in Australia on all 3 of the industry’s top review platforms - SolarQuotes, TrustPilot & ProductReview. In recognition of this, RESINC was recently awarded the coveted SunWiz Awards for "#1 Most Popular Solar Installer in Australia" and "#1 All-Star Solar Company in Australia" for having the highest average star ratings in the country based on reviews.
Launched in 2016, RESINC Solar not only delivers quality residential and small business solar infrastructure and support but also reinvests profits into providing solar infrastructure for community and charity organisations in Australia and overseas.
In an industry that has become highly commoditised, RESINC Solar differentiates itself with a commitment to quality, customer service, and long-term value rather than competing on price alone. RESINC Solar stands firm in its commitment to quality and safety, refusing to compromise on the integrity of its installations or the welfare of its customers, offering top-quality systems supported by exceptional service throughout the entire customer lifecycle.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2022 that you wish to bring to the judges' attention (up to 250 words):
Total 250 words used.
RESINC Solar has completed 2000+ solar installations on Australian homes and businesses with a cumulative saving for customers over 63000 megawatt-hours, or $22,000,000 worth of grid energy and approximately 30000 metric tonnes of CO2 annually.
Despite navigating several macroeconomic challenges in recent years, RESINC Solar has, on average, experienced growth of 25% per year since launch.
Referral business accounts for 20% of total business while established service agreements facilitate fast resolutions while preventing out-of-pocket expenses for customers.
Recognition, Customer Reviews and Ratings
- 3500 x 5-star reviews across the industry’s top review platforms - SolarQuotes, TrustPilot & ProductReview.
- Highest TrustScore at 5.0-Stars of all solar companies on TrustPilot with over 500 reviews.
- Awarded "Most Popular Solar Installer in Australia" and "#1 All-Star Solar Installer in Australia".
- LONGi Solar Retailer of the Year 2022 & 2023 and GE Retailer of the Year 2022 & 2023.
Community and Social Impact
- Installed over $750,000 worth of solar systems on Surf Clubs, saving them over $150,000 a year on power bills.
- Matching grant program doubles community organisation funds for solar installations.
- Hosted barbecues and fundraisers for surf clubs, donating 100% of proceeds.
- Direct donations to support beach safety awareness and teenage development programs.
- Supports the John Fawcett Foundation with donations to restore eyesight for 100’s of people in developing countries.
- Contributed to the Feed Bali program to provide food for multiple villages during the pandemic.
- Provided second-hand solar panels to Alight upcycling program.
- Supports Micro-solar projects in Papua New Guinea.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 250 words used.
At the heart of RESINC Solar's business model is a commitment to an enhanced customer experience and a passion for giving back. Their purpose is to redefine the role of service in the solar industry by viewing the relationship with their customers and community as a long-term journey rather than a one-off transaction.
By continuing to engage with customers beyond the initial installation, RESINC Solar builds lasting relationships. This includes regular follow-ups by phone and in-person, even years after the initial sale, to ensure systems are functioning well, assist with any new needs and ensure the customers are on the best energy retail plans to maximise their solar savings. Unlike competitors who minimise contact after the sale to reduce costs, RESINC Solar sees after-sales service as an integral part of the customer journey. By educating customers on the best use of solar energy through household load shifting, either tech assisted or through habit change, RESINC Solar helps maximise the financial benefits of going solar, thereby delivering true value over the life of their system.
RESINC Solar contributes to large-scale change through cumulative small-scale actions. Residential and small commercial solar installations collectively represent a substantial reduction in carbon footprint, akin to installing a small solar farm each month.
RESINC Solar's customer-centric initiative has successfully amalgamated business operations with its wider social and environmental objectives, positioning the company as an industry leader in small-scale renewable energy installation and an example of how to do it differently, providing genuine, long-term value to customers.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
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