Quantrics Enterprises Inc;, Taytay, Rizal, Philippines: Quantrics: Changing the Game for Exceptional Employee Experience

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Quantrics: Changing the Game for Exceptional Employee Experience 

Quantrics is a Canadian BPO company delivering world-class customer experiences (CX) and digital services for Canada’s largest telco, media and tech company. We firmly believe that our people are our most invaluable asset; and central to our mission is a profound commitment to cultivating a workplace culture that places utmost importance on the well-being and development of every individual. Founded in 2016, Quantrics has emerged as a trailblazer in setting industry benchmarks for exemplary workplace culture employing more than 7,000 people in its 3 sites in Taytay, San Mateo and Naga in the Philippines. 

At Quantrics, we believe that celebrating our employees' success is fundamental to fostering a positive and productive work environment. Our commitment to recognizing and rewarding excellence is reflected in programs like Bell All Stars, which is designed to not only acknowledge individual achievements but also inspire all team members to strive for excellence.  

The Bell All Stars Program, managed by Quantrics, is an initiative aimed at recognizing and rewarding the top 10% of employees across various teams with a common and consistent structure. This program is segmented into three categories:  

• Agents and Team Leaders 
   
• Operation Managers 
   
• Best Site 

Winners of the Bell All Stars Program are treated to a lavish event twice a year to honor and recognize their achievements in front of their peers. These events provide a unique opportunity for Quantrics executives to interact with the winners in a social setting, fostering a sense of community and appreciation. Since 2022, Quantrics has celebrated close to 1,800 winners through these events, reinforcing our commitment to employee recognition and engagement, investing over $500,000 in incentives and other prizes. These celebrations not only highlight individual accomplishments but also strengthen the bond between employees and leadership, creating a more cohesive and motivated workforce. 

Quantrics is truly changing the game for exceptional employee experience through the Bell All Stars Program. By fostering a culture of excellence and recognition, Quantrics systematically rewards top performers across different roles and locations within the company. Through a well-structured and transparent process, the program not only incentivizes high performance but also promotes fairness and consistency in acknowledging the hard work of its employees.

This initiative exemplifies Quantrics’ commitment to enhancing the employee experience, ensuring that outstanding contributions are celebrated and valued. By providing a meaningful experience, Quantrics ensures that exceptional performance is celebrated, creating a culture where employees feel valued and motivated to contribute their best efforts.