Company: Netcracker Technology
Company Description: Netcracker Technology has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in a digital economy. Our innovative solutions, value-driven services and unbroken delivery track record of three decades help service providers to achieve their digital transformation goals.
Nomination Category: Product & Service Categories
Nomination Sub Category: Telecommunications - Product
 Nomination Title: Netcracker Digital Satellite Solution
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
June 11, 2024
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 336 words used.
Netcracker Digital Satellite Solution provides a blueprint for multi-orbit, multi-domain satellite IT. Our cloud-native solution draws from over 30 years of leadership and expertise in the telco industry, as well as extensive experience in the satellite industry powering some of the most advanced GEO and LEO satellite networks.Netcracker Digital Satellite Solution encompasses significant innovations in real-time operations and sophisticated BSS applications, deeply embedded with AI, to help satellite operators extract the maximum value from their significant investments. With our solution, operators can deliver and guarantee the best service quality at any time, provide premium digital engagement for their customers and expand their business with any type of customer and any service offer in any country.
We based our solution on our modern cloud-native BSS/OSS, and added significant innovations specific to the satellite industry. With extensive use of AI and new software stacks to create the industry’s first blueprint for multi-orbit satellite, our scope includes:
- A premium digital and API-centric NaaS engagement for elevated customer experience
- The most advanced real-time operations environment enabling premium communication services at all times
- Sophisticated BSS to monetize a diverse and global customer base
- Cloud-native distributed BSS/OSS footprint to support global coverage
Our OSS environment includes a real-time service topology that no one else has done yet. Using our new AI-service inventory, we build the service topology across space and Earth in real time accommodating thousands of changes. We added unique dynamic SLA management that manages multiple SLA/SLOs across the earth to maintain the highest quality service at any time.
We also incorporated a sophisticated BSS stack with out-of-the-box capabilities to support the taxation and regulations in any country. Plus flexible monetization with the option to charge for services in any way including monthly subscription, usage-based, bandwidth on demand and many other schemas.
Our unique Digital Satellite Solution is the most advanced IT ever deployed due to the sheer degree of dynamicism required while conforming to strict multi-zone SLAs in real-time and delivering premium NaaS services to a global customer base.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 333 words used.
Netcracker’s first LEO customer was Telesat who deployed our entire solution on their live LEO satellites and engaged their customers using a powerful MEF-compliant NaaS framework. Netcracker’s solution is also deployed with Viasat – a leading GEO satellite provider.
Telesat is focused on the B2B/wholesale market with a unique mission-critical NaaS offering and strict MEF conformance guaranteeing the highest quality of service to enterprises (e.g airlines, shipping, governments) and telcos. It offers complete coverage across Earth – including the poles, which no other LEO provider offers today. It provides on-demand services and guarantees an optimal path at all times.
Telesat has deployed our entire Digital Satellite Solution, including significant innovations detailed below.
The most difficult challenges we had to overcome
Significant cost and complexity: LEOs have a shorter life span than GEOs, require many more satellites for full coverage, and more ground stations. Telesat needed an advanced IT solution to extract the maximum value and ensure a profitable business.
Guaranteeing SLAs given the extreme dynamicism: LEOs are in constant motion as they orbit the earth (unlike GEOs) and many end points are also moving (planes, ships). This impacts the service quality – for example when LEO satellites are close to the equator the latency is very low. When at the poles the latency is much higher. The result is a multi-dimensional array of constantly changing values:
- Different satellite links|
- Different terrestrial terminals
- Constantly changing service topology
- Changing thresholds for assurance depending on location
Telesat needed a novel way to provide optimal service at all times rather than default to the worst case. They divided Earth into several zones and defined SLAs and thresholds for each. Customer contracts were signed with multi-SLAs.
Complex and global customer base: Telesat needed to work with any customer in any country and support local financial and regulatory requirements. They needed a differentiated approach to work with their customer base using a NaaS engagement model to make it easier to do business with large multinational corporations and telcos.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 75 words used.
Supporting materials include the solution page and launch video for our solution. Even though it was only launched on June 11, the solution has been in use with customers for some time. Netcracker will only publicly announce a new product or solution once we have live customers. One asset we are supplying is a profile by IDC analyst John Byrne who was briefed on the solution and has written a comprehensive piece about its value.
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