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Technology Category Winners

Gold, Silver, and Bronze Stevie® Award winners in the 20th annual IBAs are listed by category, arranged in the following groups of categories. Winners were determined through more than two months of judging by the average scores of more than 230 professionals worldwide. Winners were celebrated during a gala event in Rome, Italy on Friday, 13 October.

Best Business Technology Pivot
GOLD STEVIE® WINNER:
NIO, Inc., San Jose, California, United States: NIO Firmware Over the Air (FOTA)
SILVER STEVIE® WINNER:
DHL Global Forwarding Americas, Tempe, Arizona, United States: DHL ForwardTech
Inspiro Relia, Inc., Makati City, National Capital Region, Philippines: Driving Digital Transformation for Better Customer and Employee Experiences
BRONZE STEVIE® WINNER:
Compucom, Fort Mill, South Carolina, United States: Compucom Digital Transformation Realizes $25 Million Benefits Annually
Flintfox, Sydney, New South Wales, Australia: Flintfox's Technology Pivot
TUPRAS, Istanbul, Turkey: Terminal Automation System – Contactless Business

Best Technical Support Solution - Computer Services
GOLD STEVIE® WINNER:
IBM, Armonk, New York, United States: Shipped-Not-Installed (SNI) Management System
SILVER STEVIE® WINNER:
Itransition Software Limited, London, United Kingdom: Itransition's ITSM process optimization
BRONZE STEVIE® WINNER:
E.ON, Gladbeck, Nordrhein-Westfalen, Germany: E.ON´s Office Buddy, a digital assistant designed to simplify and optimize everyday work for employees
IBM, Armonk, New York, United States: Improving Complex Sales Process Execution in Japan
Zorlu Enerji, Istanbul, Turkey: Zorlu Enerji

Best Technical Support Solution - Computer Technologies
GOLD STEVIE® WINNER:
IBM, Armonk, New York, United States: Agent Assist, IBM iERP EMEA Advisory Chatbot
BRONZE STEVIE® WINNER:
Aselsan, Ankara, Turkey: CRM Field Service Solution
Grazitti Interactive, Mountain View, California, United States: SearchUnify's Escalation Predictor

Best Technical Support Strategy and Implementation
GOLD STEVIE® WINNER:
Tata Consultancy Services, Mumbai, India: AI driven technology Health Check-leveraging TCS Ignio
BRONZE STEVIE® WINNER:
Allianz Technology SE, Trivandrum, Kerala, India: Password less authentication using a multifactor authenticator app
Borusan Otomotiv Grubu, Istanbul, Turkey: Borusan Otomotiv's RPA Journey
Cathay United Bank, Taipei, Taiwan: Personalization at Scale
Cisco Systems, San Jose, California, United States: Pioneering Platform Migration: A Masterclass in Automation, Precision, and Savings
Condé Nast, New York, New York, United States: Unified Vision, Global Impact: Condé Nast's Pioneering Technical Support Transformation
IBM, Armonk, New York, United States: Customer Support Migration

Technology Department of the Year
GOLD STEVIE® WINNER:
Splash Box Marketing, LLC, Hendersonville, Tennessee, United States: Splash Box Marketing's 508 Department
BRONZE STEVIE® WINNER:
A.S. Watson, New Territories, Hong Kong: O+O IT Strategy & Platform
Ayala Land, Inc - Makati Development Corporation, Taguig City, Philippines: AYALA LAND, INC. – MAKATI DEVELOPMENT CORPORATION: Building Information Modeling Division (BIMD)
DHL Express Qatar, Doha, Qatar: DHL Express Qatar

Technology Executive of the Year
GOLD STEVIE® WINNER:
Mastercard, Purchase, New York, United States: Ed McLaughlin, President and Chief Technology Officer
SILVER STEVIE® WINNER:
Amazon, Seattle, Washington, United States: Ashlesha Kadam, Product Head, Amazon Music
Q4, Inc., Toronto, Ontario, Canada: Warren Faleiro, Chief Technology Officer
Splash Box Marketing, LLC, Hendersonville, Tennessee, United States: Craig Woldt
BRONZE STEVIE® WINNER:
IBM, Armonk, New York, United States: Jacob Novoa, Global Operation Leader for Devices@IBM
Robert Half, Menlo Park, California, United States: James Johnson, Executive Vice President & Chief Technology Officer
Synoptek, Toronto, Ontario, Canada: Rohan Roger, CTO/SMB CIO
Tata Consultancy Services (Philippines), Taguig City, Philippines: Shiju Varghese: Accelerating TCS's Growth through Excellence and Innovation
Userful, San Ramon, California, United States: Reza Razavi, Chief Technology Officer
Viettel IDC, Hanoi, Vietnam: Mr. Hoang Van Ngoc - CEO

Technology Team of the Year
GOLD STEVIE® WINNER:
8X8, Campbell, California, United States: The Professional Services Team at 8x8
SILVER STEVIE® WINNER:
Tata Consultancy Services, London, United Kingdom: TCS & The Co-op
BRONZE STEVIE® WINNER:
Arch Insurance, Hunt Valley, Maryland, United States: Arch Insurance Technology Team
MicroHealth, LLC, Vienna, Virginia, United States: MicroHealth's Grants.gov Delivery Team