Company: Helpware, Lexington, KY
Company Description: Founded in 2015, Helpware is a BPO powerhouse that operates on a global scale and provides tailored solutions to clients worldwide. With expertise in a plethora of industries, the Helpware team is dedicated to ensuring superior customer service. Helpware is a trusted partner for businesses of different sizes seeking to simplify their operations and improve the overall customer experience.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Business or Professional Services - Large
 Nomination Title: Helpware
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since 1 January 2021, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 200 words used.
Helpware is a BPO company that provides top-notch solutions to businesses of all sizes. The company was founded in 2015 and is headquartered in Lexington, KY USA, with offices across European, Asian, American, and African continents.
Helpware's purpose is to help businesses improve customer experience by providing high-quality and scalable outsourcing solutions. Helpware leverages technology and human expertise to deliver exceptional services to its clients.
As Helpware continues to expand, we maintain our unwavering commitment to our core values. Our top value is "We do what we say," which reflects our dedication to meeting our clients' expectations. Our company culture is centered around putting the needs of our team members and clients first.
Today, Helpware has over 2000 employees worldwide and serves clients from various industries, including e-commerce, healthcare, and finance. We offer a range of services, including IT, tech, sales and customer support, content moderation, back-office, and more. Helpware provides custom solutions tailored to each client's unique needs and business requirements.
Helpware's operations are built on the principles of efficiency, quality, and flexibility. Our teams are highly skilled and experienced in their respective domains, and they undergo continuous training to stay up-to-date with the latest trends and technologies.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2021 that you wish to bring to the judges' attention (up to 250 words):
Total 250 words used.
Helpware has undergone significant growth since the beginning of 2021, expanding its global presence by adding eight new locations to its portfolio. This expansion resulted in an increase in the company's workforce from 622 full-time employees in 2021 to 1387 in 2022, necessitating a radical transformation in the company structure, so we heavily invested in a company reorganization. Moreover, Helpware has launched new services to its offerings.
Our company culture and our efforts to deliver great service have earned Helpware numerous awards and recognitions, including being named the No.1 BPO Company in 2021, the No.1 Most Reviewed Answering Services in the World, and Best Small and Medium Workplaces by Clutch, Upcity, Goodfirms and other platforms.
We invest heavily in our team and strive to create a supportive work environment that fosters creativity and innovation. Our employees reciprocate this commitment by taking ownership of every project and executing their duties with the utmost care. Our Glassdoor score is 4,7 which is higher than the majority of BPO providers.
Helpware's revenue growth was impressive, with a significant increase of +435% in 2021 and +200% in 2022, resulting in a notable mention in the Inc. 5000 list. Helpware's low churn rate of 3% in 2021 and 1.5% in 2022 demonstrates the company's ability to build lasting partnerships and consistently deliver value to its clients.
The company's commitment to exceeding client expectations is also evident in its high renewal rate - 95.45% in 2021 and 94.28% in 2022.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 250 words used.
The company's global expansion and addition of new services demonstrate our ability to stay ahead of the competition in a rapidly evolving industry. In a marketplace where companies are constantly seeking new ways to stay relevant and add value, Helpware's ability to expand its offerings and geographic reach is a testament to its innovative approach and strategic vision.
Helpware's revenue growth and low churn rate are noteworthy achievements that speak to the company's ability to consistently deliver value to its clients. These metrics show that Helpware is not only acquiring new clients but also retaining them over time, which is essential in building long-term partnerships.
Helpware's achievements in 2021 are especially remarkable. The significant increase in the company's workforce and the addition of new services demonstrate our commitment to continuous improvement and innovation. Helpware's ability to adapt and evolve in response to changing market conditions is a key factor in our success.
Unlike many other players in the industry, at Helpware, we believe that putting people first is the key to success. It’s our commitment to a positive company culture that sets us apart. We strive to create a supportive work environment where employees feel comfortable asking for help, taking breaks when needed, and maintaining a healthy work-life balance. We foster a culture of dedication and ownership, resulting in their heightened care and commitment to each project they work on. We’re proud to say that this philosophy is reflected in the reviews we’ve received on Glassdoor and other reputable platforms.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 247 words used.
We believe that the supporting materials will provide a comprehensive understanding of our BPO company's growth and achievements.
A map outlines our expansion trajectory over the years, highlighting the regions where we have established our presence. This demonstrates our commitment to delivering quality services and our ability to adapt to the needs of our clients.
We have included a collection of awards that our company has received since 2021, which showcases our success and recognition in the BPO industry.
We have provided links to our website, where we feature our new services, cybersecurity, and digital marketing support, demonstrating our innovative approach and adaptability to client needs. As technology continues to advance, we remain committed to providing cutting-edge solutions to our clients to help them stay ahead of the curve.
In this nomination, we present strong evidence of our company's outstanding performance in the BPO industry, with a particular focus on our exceptional Glassdoor score. The provided attachment, a comprehensive graph, demonstrates that our Glassdoor score of 4.7 is significantly higher than the majority of other BPO providers.
We have also attached links to numerous respectable platforms with testimonials from our employees and clients, highlighting our commitment to fostering a positive and supportive work environment and delivering exceptional services to our clients.
The revenue growth attachment provides an overview of our financial performance, demonstrating our consistent growth and profitability over the years. This document demonstrates our financial stability, resilience, and ability to deliver value to our clients.
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